James Free Jewelers

You are so much more than just a customer at James Free. Kara took the time to find exactly what I wanted, and provided options I would have never though of within my tastes and budget. Simply outstanding and a customer for life.

Joe Helm was wonderful to work with, he new my (now) wife loved the engagement ring from the start and she did. He also was very helpful in getting two custom bands made in a very short time frame. We'll definitely be back!

I ordered 2 bracelets for my daughter for Christmas. They arrived quickly and in perfect condition. A personal note was enclosed from Molly which is something I haven't seen in years! The only reason I didn't rate a 5 star is that would have appreciated a certificate of appraisal.

Knowledgeable salesperson, and very helpful. I certainly would purchase from this store again. As much as I already knew about the product, there was more information I was provided that added to my body of knowledge.

Dina met us at the door and "carried" us through to a completed sale and notified us as soon as the DJ ring arrived. She was fantastic.
Also was assisted by one other gracious woman. JF clearly hires wonderful people. We will be back.

I ordered some ear cuffs. Their price beat the competition. James Free shipped them to me free of charge. I had several questions so used the chat. Got everything worked out. Then when I placed my order, I immediately got a personal email about when it would ship out. I will definitely use them again and do not hesitate to recommend James Free!

I went to James Free to have my wedding ring and bands reset. The staff was very helpful, and extremely professional. I ended up having a new setting created by their in-house designer. I absolutely love the way the ring turned out, and will definitely go back to James Free for any Fine Jewelry purchases or repairs!

I recently stopped in James Free in Montgomery for the first time after shopping a few other jewelry stores in the mall and I was pleasantly surprised. They offer a large selection of top quality jewelry and the staff is very helpful and knowledgeable. Ask for Maha. She is fantastic and can help you find or design exactly what you are looking for!

We found this place by accident and are so happy we did. From the second we walked in the door we were blown away by the customer service we received from Anna. We told her what type of ring we were looking for. She ran around the store finding everything that met our criteria. She was patient with us and even offered us a drink. When we left it was raining and she walked us to our car with her umbrella. Anna's customer service far exceeded our expectations and was superior to the other stores we have visited.

I've been a James Free customer since the 70's. They have always been very helpful and worked with me to find the pieces I wanted. Even custom pieces have been absolutely beautiful. Great staff that really care.

Bought this watch for my son as a birthday gift. It was what he wanted and this was the best price I found online. Great communication throughout the purchase and delivery process. I will shop here again.

My James Free representative was friendly and service oriented and informative. A first round draft pick for any organization. Actually talking to a real person that goes over and above was refreshing and they are my go to company for jewelry going forward because of her.

They were wonderful. First of all I was in awe of their sale Black Friday. My dream necklace was a done deal. I never had any problems. It was fast shipment. I called and ask if I could get an appraisal and knowing it's the Christmas season she told me it would be a week and it was and I am so happy! They made my Christmas!

Bought some jewelry off their website and ended up having to return it. Was extremely smooth and the team at James Free was professional and very respectful. Would recommend their service for the quality they offer.

Jackie had been fantastic to work with! We have loved all 3 of our experiences. The entire staff makes you feel comfortable and at ease the entire time during the shopping experience and really helps you find what youre looking for.

The staff at James Free is always responsive. I live out of state and have ordered from James Free multiple times; shipping is fast and they are always willing to special order items that they do not currently have in stock.

Scott is always a pleasure to work with. He is extremely knowledgeable and is always suggesting different styles and items he thinks my family would like. He recently called me about a Patek and I purchased the watch because it was what I had been looking for and he remembered. Great asset to your staff! We only purchase from JF because you have wonderful employees and exceptional products.

Excellent experience. Was a bit afraid to spend $$ over the Internet. Was so pleased to apply the 20% discount on a brand name item. Made me complete the purchase. Very quick and safe shipping. Thank you very much.

I feel like family, here, and get treated like royalty. Have relied on Sergio as my consultant/specialist for years and love Joe, as well. I could write pages of praise but will let my continued loyalty speak for itself.

It is always a pleasure going into James Free. I frequently go in to have the diamonds in my wedding rings checked and cleaned. Everyone is so pleasant and friendly. Randy greeted me that day as he has many times in the past. He knows my name and what I like in David Yurman jewelry. I purchased a fabulous bracelet. He also held me view items for my wish list.

Thank you Randy and everyone at James Free.

Terri Brisendine

My wife and I went to James Free to get her a birthday present. As always, the people at James Free were friendly and very helpful. They respected our price range and found my wife just the right piece. This is why we return time and again.

For many years JF has been my go to jeweler. The experience is always pleasant, I never feel rushed or pressured to buy, specialists are extremely helpful and maintain a very good history on pieces I like and have purchased. This is so beneficial year over year for matching pieces. My wife loves everything I have purchased.

I lost the the stone from my engagement ring, Scot made it very easy to find another diamond, turns out Scot sold the original ring to my husband 24 years ago! Scott also arranged to get my ring back in the same day! I will go no where else to buy my jewelry! Thank you Scott for making that very emotional situation much easier to fix!

Karen Eckhart