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James Free Jewelers has a rating of 4.4 stars from 516 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with James Free Jewelers most frequently mention customer service. James Free Jewelers ranks 6th among Engagement Rings sites.
James Free did what two other reputable jewelers in Oakwood said couldnt be done to my rings. They carved channels and added small diamonds to my engagement ring, and put a small diamond in the wedding band. It gave the subtle sparkle thats been missing and wanted. My husband suprised me for our 20th anniversary, with a stop at James Free. I was not looking my best going in due to yard work and painting, and I was more than a bit embarrassed going into the store. But, my salesman treated me like royalty, answered every question, and made me feel very comfortable. My rings are spectacular, and I cant thank them enough for the quality work they have done to my beautiful rings. I will always come back for my jewelry purchases, and any maintenance.
I bought a Gucci choker online and after confirming the purchase they emailed me back to tell me they had sold it in the store AFTER I had placed the order online. I spoke with Molly on the phone who seemed unsympathetic and more seemed to enjoy arguing than being helpful. That is not good customer service... Your policies are unfair to customers and I am extremely disappointed with how I was treated.
Your team is amazing. Thank you so much for the great service and support. We will definitely do business with your professional team again!
I really enjoyed my experience shopping with JamesFree. The staff was such a help. I will be purchasing from here again!
Grâce à James Free Jewelers j'ai pu acheté la bague de mes rêves à un prix défiant toutes concurrence et ils me l'ont envoyé en France très rapidement, de plus ils ont répondu à toutes mes interrogations aussi bien par mail que par téléphone!
Encore merci et à bientôt
Would shop again. Although item was out of stock dealing with customer service was excellent and they followed through with the order. Recommend.
I ordered an item online, and I got the amazing customer service you'd expect from buying in store! So glad I bought from here rather than Nordstrom.
Because of the great service Molly in Dayton gave me last month, I've been watching for sales! I've hopefully been lucky twice.
Beautiful jewelry and I have never been disappointed when I need repair work on my older jewelry.
Thank you all so much.
Thank you Molly! My trip to deliver the gift has had to be delayed, but I am looking forward to it (and hoping the ring fits!)
My experience was great. Jewelry is amazing. Fast shipping. Great price. Definitely shopping here again
Cathryn has been soooo extremely helpful in helping me make sure my ordering process goes smoothly! James Free has the best customer service!
This is not my first time shopping with James Free Jewelers. Perhaps because it is sooooo easy and I know I will have a great customer experience:)
Was great had a few issues, but nothing major. My initial deadline was met so that is all that matters.
Easy to shop online and easy to receive over-time payment plan. Make sure you use a computer, not your phone to complete the order.
I love looking at jewelry online, but at times it is hard to see differences in quality. This site is very easy to use.
Used online chat and they sent me a link so I could order the "initial" that I wanted for a necklace. Very fast response and very helpful.
Customer service was great. The price of my item was a lot better than other places. Loved my experience.
Received the wedding ring in time for the wedding, which I was originally worried about due to today's circumstances.
The customer service contacted me as the product is out of stock. But she ordered one for me directly from the manufacture.
It was a ok but it took a long time for me to receive my order but they did work hard to resolve the problem...
I have been amazed with the service and the ease of use of the website, I would recommend them to anyone at anytime, true pro's!
Great find, great coupon, great customer service! A little slow on delivery, but customer service really made up for it.
Great customer service! They contacted me immedIately with delivery date and shipping information. Highly recommend this company.
James Free went above and beyond to help me with my purchase. Their customer service is exceptional. I would highly recommend them!
I have ordered earrings twice from James Free and will order again in the future. Customer service is great!
My order was on time and beautiful... as always. I love doing business with the folks at James Free.
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We specialize in helping loved ones celebrate joyful moments with unforgettable treasures.
James Free has served the community with passion and knowledge for over 78 years. The joy and sentiment behind each piece of jewelry that is passed from our hands to yours, is what makes our job so worthwhile. Offering unforgettable treasures worthy of celebrating your personal moment and crafted to last a lifetime is not a responsibility we, at James Free, take lightly.
From the moment you enter James Free, we strive to exceed your expectations. From a warm greeting to a hot cup of coffee, we want you to feel more than welcome. We want you to feel at home.
