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James Free Jewelers has a rating of 4.4 stars from 516 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with James Free Jewelers most frequently mention customer service. James Free Jewelers ranks 6th among Engagement Rings sites.
James Free did what two other reputable jewelers in Oakwood said couldnt be done to my rings. They carved channels and added small diamonds to my engagement ring, and put a small diamond in the wedding band. It gave the subtle sparkle thats been missing and wanted. My husband suprised me for our 20th anniversary, with a stop at James Free. I was not looking my best going in due to yard work and painting, and I was more than a bit embarrassed going into the store. But, my salesman treated me like royalty, answered every question, and made me feel very comfortable. My rings are spectacular, and I cant thank them enough for the quality work they have done to my beautiful rings. I will always come back for my jewelry purchases, and any maintenance.
I bought a Gucci choker online and after confirming the purchase they emailed me back to tell me they had sold it in the store AFTER I had placed the order online. I spoke with Molly on the phone who seemed unsympathetic and more seemed to enjoy arguing than being helpful. That is not good customer service... Your policies are unfair to customers and I am extremely disappointed with how I was treated.
The most wonderful people I've ever done business with. They are very customer oriented.
I will not shop for jewelry anywhere else!
My go-to for Maria Tash earrings. Great prices (discounts) and stellar customer service if item is on back order.
Easy transaction. Item price was great due to their promo-- lowest offered. Quick response time and delivery.
Great web sight with a nice selection. I'm glad I found you through my search for Maria Tash designs.
So happy they had what I wanted and was delighted to get it in time for Christmas. Definitely would buy from them again!
Very easy even on my phone! Lovely handwritten thank you was fantastic. Not enough of that in retail anymore. Much appreciated.
Everything was fine except they were out of stock on what I ordered. Took a little extra time to receive.
Customer service is amazing. Had a small issue with my order that was corrected immediately. Will definitely be shopping again
Always have the most amazing shopping experience with James Free! My 3rd time purchasing from this shop!
Outstanding shopping experiance online&also with customer service, which was only needed for shipping question
My daughter loves the Maria Tash collection. Hoping James Free can add more Maria Tash jewelry to your website.
Love love love GUCCI, my issue was the length of the bracelet and quality. Usually Gucci is top of the line however this looked cheap.
Very kind. Everyone at every touchpoint was very kind and helpful. And the jewelry I purchased is really nice. Thank you, JamesFree!
I've been wanting another Maria Tash huggie earring. I found your sale on-line and purchased one for my 45 bday. So excited to get it!
Awesome experience! Love my new Luxe Out pieces. Shout out to Abby G. For all of her help!
Great to work with. I will come back instead of shopping in Tulsa. Great staff and discounts!
The necklace was tangled but you were so helpful in getting it resolved and replaced. Thank you!
Easy to navigate website with all the jewelry I am looking for! Easy checkout. Great price.
It looked like it was used and did not even come in the brand company box.
I am very happy with my purchase. However, I was unable to access the $100.00 award.
Amazing! Paige even sent out a hand written letter which made the experience even more great.
Easy to order. Came with 3 year protection for free. Used coupon code for Black Friday!
Excellent choices and sales and the best customer service reps! My first choice for online jewelry.
This was a sold out item in all stores but found just what I was looking for here at James Free.
Great service. Molly contacted me to let me know my order was on its way.
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We specialize in helping loved ones celebrate joyful moments with unforgettable treasures.
James Free has served the community with passion and knowledge for over 78 years. The joy and sentiment behind each piece of jewelry that is passed from our hands to yours, is what makes our job so worthwhile. Offering unforgettable treasures worthy of celebrating your personal moment and crafted to last a lifetime is not a responsibility we, at James Free, take lightly.
From the moment you enter James Free, we strive to exceed your expectations. From a warm greeting to a hot cup of coffee, we want you to feel more than welcome. We want you to feel at home.
