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James Free Jewelers has a rating of 4.4 stars from 516 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with James Free Jewelers most frequently mention customer service. James Free Jewelers ranks 6th among Engagement Rings sites.
James Free did what two other reputable jewelers in Oakwood said couldnt be done to my rings. They carved channels and added small diamonds to my engagement ring, and put a small diamond in the wedding band. It gave the subtle sparkle thats been missing and wanted. My husband suprised me for our 20th anniversary, with a stop at James Free. I was not looking my best going in due to yard work and painting, and I was more than a bit embarrassed going into the store. But, my salesman treated me like royalty, answered every question, and made me feel very comfortable. My rings are spectacular, and I cant thank them enough for the quality work they have done to my beautiful rings. I will always come back for my jewelry purchases, and any maintenance.
I bought a Gucci choker online and after confirming the purchase they emailed me back to tell me they had sold it in the store AFTER I had placed the order online. I spoke with Molly on the phone who seemed unsympathetic and more seemed to enjoy arguing than being helpful. That is not good customer service... Your policies are unfair to customers and I am extremely disappointed with how I was treated.
Great customer service. Thank you Abby! You're a rock star!
Everything was very easy. Looking forward to receiving the bracelet for my son.
Great prices. Easy ordering online. Customer service was incredible.
Professional and accommodating. Very friendly people. A+
Amazing customer service and products. Will shop with them again!
All the staff are extremely professional and very nice! Great shopping experience.
Molly has been amazing to work with. I will buy again from your store. Great customer service...
Wonderful customer service. Great selection of jewelry.
I already bought two items from them good quality. No complaints
Ordering wedding bands. Online chat was super helpful! Hopefully he likes one and it can be sized!
Fast, easy experience. Love my new Roberto Coin necklace!
I appreciate the personalized communication regarding order status.
Thank you to Molly for your help over the phone today.
Amy
Molly was so helpful and provided wonderful customer service!
Very good. The sales person assisted me with a special order and it arrived sooner than expected.
Always a pleasure to do business with the folks at James Free:)
Very smooth. Could use larger selection of merchandise. Overall great experience!
Easy transaction! Great customer service! Will shop again!
They where quick to respond, but I never received any item, point blank
Packaging was exquisite. My wife loved it and the bracelet. Wonderful!
Outstanding customer service. Amazing communication, they went above and beyond.
Communication was great and I really appreciated the hand written note.
Gain trust and grow your business with customer reviews.
We specialize in helping loved ones celebrate joyful moments with unforgettable treasures.
James Free has served the community with passion and knowledge for over 78 years. The joy and sentiment behind each piece of jewelry that is passed from our hands to yours, is what makes our job so worthwhile. Offering unforgettable treasures worthy of celebrating your personal moment and crafted to last a lifetime is not a responsibility we, at James Free, take lightly.
From the moment you enter James Free, we strive to exceed your expectations. From a warm greeting to a hot cup of coffee, we want you to feel more than welcome. We want you to feel at home.
