Jansenpianobenches

I am reasonable pleased with the finished product but some of the hardware that came with it was defective. I am usually able to handle assembly myself but had to hire someone to come in and do this; he confirmed that there was a problem and it took him a while (and different hardware) to put it together. This added to the price, obviously. But what really annoys me is that I contacted the company, thinking at least they might like the feedback to improve the experience for other customers. I guess not, because they couldn't even be bothered to reply. I was going to say the customer service was poor in the title, but really it was just non existent. So, just be aware if you plan to order from them.