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JARVEE Reviews Summary
The company's reputation is marred by significant concerns regarding its customer service, particularly in responsiveness and effectiveness. Customers frequently report difficulties in accessing the software and express frustration over prolonged support interactions, which often involve repetitive questioning without resolution. While there may be positive sentiments regarding the product itself, the prevailing sentiment highlights a lack of adequate support, especially for lower-tier accounts. This indicates a need for the company to enhance its customer service approach to improve user satisfaction and address recurring issues more efficiently.
This summary is generated by AI, based on text from customer reviews
This is a Review of their Customer Service Not Their Product!
I have tried 2 times to use this software and both times it has failed to load correctly...
So then you are supposed to play ping pong with there customer support for days...
They don't actually try and fix anything they just send you question after question, it's actually the same questions just worded differently.
How can "I cannot access your software" warrant more than a couple of emails...
I should imagine if I was paying the big bucks I would have received the big bucks service, but my account was only $348 a year, so not worth bothering with...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members