• Jaspertronics

Jaspertronics

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Overview

Jaspertronics has a rating of 2.5 stars from 51 reviews, indicating that most customers are generally dissatisfied with their purchases. Jaspertronics ranks 55th among TVs sites.

  • Service
    10
  • Value
    10
  • Shipping
    10
  • Returns
    8
  • Quality
    9

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
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How would you rate Jaspertronics?
Top Positive Review

“Perfect”

Colleta L.
8/29/22

I ordered on Friday 8/26/2022 my order arrived on TODAY 8/29/2022. I replaced the lamp myself and it worked perfectly! Screen is clear and bright! The price was great after discount I paid under 70.00 for a Mitsubishi 73640 lamp! I definitely recommend them. Thank you Jaspertronics!

Top Critical Review

“Stay away garbage aftermarket lamps and fake reviews”

Kenny G.
8/26/24

I ordered a replacement bulb for my Benq ht2150st and installed it. It malfunctioned and burned out under light usage, after about 4 weeks. They sent a replacement. It burned out in a couple weeks also. Emailed them and they said "it's out of warranty because the first bulb you ordered is past the warranty date" what a laughable company. NEVER BUY from jaspertronics. My last OEM bulb lasted 5 YEARS! They try to get you to pay to send your projector in to clean it and do a rundown on it 💀😂😂. You can thank me now or regret it later. Stay away from this joke

Reviews (51)

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Reviews that mention popular keywords

customer service (11) replacement lamp (6)
Thumbnail of user kene75
Illinois
1 review
0 helpful votes
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January 11th, 2020

I researched several sites before using Jasper They looked professional and their service and delivery was exceptional. The whole experience was totally painless.

Thumbnail of user edwardg212
Virginia
1 review
0 helpful votes
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January 1st, 2020

Very reasonable priced best replacement Lamp and warranty excellent costume service This is where I will be making my purchases for any replacement bulbs.

Thumbnail of user stephenner
New Mexico
1 review
0 helpful votes
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January 6th, 2020

Their website was really convenient in guiding me to the correct product. The order was processed very quickly with constant updates leading to a speedy delivery

Thumbnail of user rajm48
Ohio
1 review
0 helpful votes
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January 13th, 2020

The lamp replacement was arrived soon actually before the scheduled delivery. Nice product and working with the epson 8700 ub projector. Quality is good and giving good picture.

Thumbnail of user alm221
Michigan
1 review
0 helpful votes
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January 18th, 2020

Awesome prices and the customer service is second to none. I've been a long time customer and have found no other company that has the inventory of Jaspertronics.

Thumbnail of user bruceb574
New York
3 reviews
0 helpful votes
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April 1st, 2020

Buying the genuine Epson lamp from Jaspertronics was not only the safe thing, but it was also the smartest thing to do. It arrived quickly and in perfect condition. I installed it without issue.

Thumbnail of user debraf148
Pennsylvania
1 review
0 helpful votes
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November 20th, 2019

Because I purchased a bulb and was sent the wrong bulb they are Fully replacing it no extra charges! So far I have no complaints and are giving Jaspertronics a 5 star rating! :)

Thumbnail of user emdcpro
Mongolia
1 review
1 helpful vote
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June 6th, 2023
Verified purchase

Purchased Ushio E21.8 450W AC Bare Projector Lamp NSHA450CD - 240 Day Warranty
But not showing total brightness, even compared used oem bulb.
Package delivered as cheap chinese box, looks not oem chinese package
Customer Support said its not fake but result shows, lamp wire, text size, reflector very different than oem

Tip for consumers:
check picture

Products used:
bulb

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Thumbnail of user shawns298
California
1 review
0 helpful votes
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March 21st, 2020

I was looking for an Epson OEM projector bulb and found it on Jaspertronics, the price was excellent, it arrived on time in an OEM sealed box. Great price and customer service. 100% satisfied.

Thumbnail of user johnj1161
Texas
1 review
0 helpful votes
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December 14th, 2019

As close to OEM that I've found. Order and shipping process was a breeze. Customer service rep was very helpful.

Thumbnail of user ronw334
Michigan
1 review
0 helpful votes
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January 6th, 2020

Had the lamp/bulb I needed and had a 1 year warranty at an affordable price! Delivery was timely and packed safely as to insure no damage!

Thumbnail of user adane5
Iowa
1 review
0 helpful votes
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June 9th, 2021

Jaspertronics help me find the right lamp after struggling with other companies that had no patients for an old person like me.

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Value
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Thumbnail of user robg403
Jaspertronics .. – Jaspertronics Rep

Adan,
I am glad that we could help get your unit back up and running. Please let us know if we can help further.
Thank you for choosing Jaspertronics!

Thumbnail of user paulc985
Arizona
1 review
1 helpful vote
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January 22nd, 2020

I needed a bulb for my spotlight and they had just what i needed at a good price. The website was easy to order from as well.

Thumbnail of user domenickf1
Nevada
1 review
2 helpful votes
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February 23rd, 2020

I purchased 2 Mitsubishi TV, lamps to replace the German lamp that burned out. Always used original a top of the line American or German lamps. Jaspertronics assured me these replacements were top of the line, and I purchased the two lamps, one for replacement when one burned out to prevent time lag wthout service of a new lamp. The lamps arrived with a wide metal band across the top. Lamp #1 produced a dark shadow, 5-10%, across the top of screen, but when the bulb burned out before warranty, about 3 months, they wanted pictures, etc., even though the red Mitsubishi.TV light and black screen persisted. A TV repair company said the bulb simply failed. I replaced lamp #1 with lamp #2, the same dark line, only a little less. Lamp #2 would spontaneously shut off and would not have a picture for an extended period of time. They promised me, after many calls and their excuses to why they couldn't replace the lamps, witrout this or that as an excuse. They promised to send me two new lamps and then I would send them my two lamps in return and they could verify the problems for themselves. When I called them now, they placed me on perpetual hold. The lamps never came as they should have, because they apparently are inferior, not the "superior lamps" they sold as quality lamps equal to what I expected. When at their worse, that's true colors. Remember there are many different TV's and lamps are different for each model and makemaker, but there is apparently only one Jaspertronic return policy when the item is still under warranty.

Tip for consumers:
I learned in life, I'm 82 yrs old. when you see someone at their worse it's not an anomaly. Why give your business to a company that may c----- you.

Products used:
Regarding photos. The screen was black, many attempts to start TV failed, red lamp light went on whenever I made the attempt, a TV repair man told me it was the lamp, Mitsubishi told me it was the lamp, they no longer make TVs and they only use(d) Qsram German lamps. Lamp #2 worked, therefore it was their burned out lamp #1=black screen and red light, the repair company and Mitsubishi company and lamp #2 worked, only later did it show it's flaw, over heating and shut off.. This was a top of the line Mitsubishi 72' TV when I purchased it in 2008, over $3,000.. I also don't know how to take the photos and send them with my phone. I will soon purchase a German lamp.

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Thumbnail of user stepheni67
Georgia
1 review
0 helpful votes
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January 11th, 2020

Excellent Seller. Fast Shipping. Definitely refer others to this seller. Customer Service very helpful too

Thumbnail of user jimg811
Michigan
2 reviews
0 helpful votes
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January 24th, 2020

Excellent service and quick response to questions to make sure we received what we needed. Fast Shipping. Highly Recommend

Thumbnail of user seanb279
North Carolina
1 review
0 helpful votes
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March 14th, 2020

Have replaced this bulb a few times and it always took forever to finally get the bulb, found Jasper and banm 4 days new bulb!

Thanks guys

Thumbnail of user alexh759
Iowa
1 review
0 helpful votes
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June 9th, 2021

I had one of the best experience purchasing my lamp over the phone. I highly recommend this company. The lamp was easy to install

Service
Value
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Quality
Thumbnail of user robg403
Jaspertronics .. – Jaspertronics Rep

Hello Alex,
We appreciate you sharing your experience! Please let us know if we can help further.
Thank you for choosing Jaspertronics!

Thumbnail of user hansyj
New Jersey
1 review
0 helpful votes
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December 29th, 2019

My lamp was delivered promptly and was easy to install. It was as if I bought a new tv. I will definitely purchase from Jaspertronics again!

Thumbnail of user matthewm691
New Jersey
1 review
0 helpful votes
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January 18th, 2020

Best customer service I have had in a very long time. They were able to get my shipment out next day when amazon could not.

Thumbnail of user lasoniaw
Arkansas
1 review
0 helpful votes
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March 1st, 2020

I ordered a replacement lamp for my projection tv. It arrived quickly and is a perfect fit. Couldn't ask for more.

Thumbnail of user rileys83
Missouri
1 review
0 helpful votes
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June 9th, 2021

I has a great experience with Jaspertronics. They help me find the right lamp for the projector. The lamp arrives in 3 days with UPS.

Products used:
Projector lamp

Thumbnail of user robg403
Jaspertronics .. – Jaspertronics Rep

Riley,
Thank you for sharing your experience with us! Please let us know if we can help further!
Thank you for choosing Jaspertronics!

Thumbnail of user richardr681
New York
1 review
1 helpful vote
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August 17th, 2019

We emailed jaspertronics in April and verified with the company's reps Autumn Cameron that the part we were ordering was an OEM part and was informed that these were in fact OEM lamps being purchased. The company rep Anthony Garrido went so far as to email me a link to the part. I ordered the part in the link and was then after further investigation revealed were sent two "AFTERMARKET" lamps which we didn't order, but were told that we did order. If I had known that the lamps were aftermarket I would have NOT ordered them as the manual emphatically states do not use after market parts. I called the company back in August to get a refund and was told that they couldn't issue a refund but could send a proper replacement for an added cost at a discounted rate! Are you kidding me? You mess up and I have to pay for your company's blunder? DO NOT DO BUSINESS WITH THIS COMPANY... THEY WILL MESS UP AND THEN BLAME YOU THE CUSTOMER! BUYER BEWARE!

Of course they would make it seem as though the customer is wrong, but the negative reviews they have received on several review sites speak volumes for themselves. You cannot defend the indefensible. The product says "GENUINE" there is nothing genuine about an after market part. Very very misleading! HORRIBLE COMPANY!

Thumbnail of user alexo110
Minnesota
2 reviews
5 helpful votes
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January 1st, 2020

They have several different options of lamp quality ranging from store brand to OEM, and better warranty than Epson.

Thumbnail of user brucew301
Kentucky
1 review
0 helpful votes
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February 12th, 2020

Had the bulb we wanted in stock and it came sooner than expected. An easy website to navigate also.

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