Jaspertronics

This company does not stand behind their products. Replacement lamp made noises and failed after two days. Sent a replacement, did the same thing. They then tried to blame my projector, even though it still works perfectly with original lamp. Want to charge me shipping and restocking fees to return defective lamps. Run as fast as you can away from these guys.

I had placed an order over a week ago and received a shipping tracking number, but that order was never submitted and USPS is still awaiting the item. I have called 2 times already and both times they told me someone would get back to me about the status of the order after they find out more details with the manager. No one has returned my calls and I am now wondering if this company is either fake or simply incompetent.

The projector lamp was ordered about a year ago, but not put into use until this week, as the old bulb was still working. When I installed it, it did not work. I explained all this to them and paid to ship it back to prove it was damaged. They refused anything and were quite rude about it, calling me a liar.

Vendor contacted me this morning to apologize for messing up the order twice. Claim problem is with a California drop shipper they use who hasn't shipped the item. Refunded half the price and reported to me in a subsequent email that the item has indeed been shipped which is now shown on the USPS site. Credit them for trying, but doing it right the first time is better for everyone.

I ordered on Friday 8/26/2022 my order arrived on TODAY 8/29/2022. I replaced the lamp myself and it worked perfectly! Screen is clear and bright! The price was great after discount I paid under 70.00 for a Mitsubishi ******* lamp! I definitely recommend them. Thank you Jaspertronics!

Although a web search did identify compatible projector lamps at slightly lower prices elsewhere, these appear to be knock-offs, and I am now careful when ordering from the Amazon marketplace. I am very satisfied with the quality of the product that we received from Jaspertronics.

Overall I have had a positive experience. The wrong lamp was sent to me originally and I had to email customer support. They asked for some pictures and had me try a few things, but without too much hassle sent a replacement lamp. I am disappointed however that they shipped the replacement with the regular USPS option when I had originally paid for 3 day shipping. Seems like they would at least ship the same speed I originally paid for or faster. I have not received the replacement lamp yet. I will update if needed.

Had searched other sites about same part for comparison. I experienced lack of knowledge or minimal information. Then I called Jaspertronics. The rep I spoke with was extremely knowledgeable and pleasant to talk to. She didn't rush me and made sure all questions were answered. I had some very technical questions. Jaspertronics surpassed the competition by far.

My order was quickly acknowledged, and notice of shipment was received in less than 24 hours. And their price was less than half what others were asking for the same lamp assembly! I know where I'll be looking the next time I need a lamp!

I order my first Mitsubishi replacement bulb at top dollar in The beginning of February. Within a week that bulb blew out and had glass all inside of it. I went through the return policy and took my pictures and submitted them, a return bulb was sent out. I received the return bulb on February 12th, 2020. Within 2 weeks this bulb also BLEW! I've messaged customer service to be requested to send a paper proving there's nothing wrong with my television instead of them owning up to what is wrong with their product.
This is just very cheap product that they are selling at high quality prices! I'll never order from this company again, I'll go back to ordering the genuine bulb for my television! I'm just going to eat the $70+ that it was for this bulb so that I know I'll have something to work for more than 2 weeks. I do not recommended purchasing unless you want a product that is cheaply made and you'll have to replace in a matter of days!

I bought from JasperTronics a replacement bulb for my epson home cinema 5030UB on march 19 2022. I installed it as soon as it arrived and lasted about 6 hours. After that I was told that they received a bad batch and would send a new lamp as a replacement as soon as possible, but because they had received a bad batch they didn't know when. In the meantime I bought another lamp somewhere else and that one also lasted only few hours. I took the projector for a checkup in case the issue was with the projector. It turns out that most of these lamps are not assembled according to epson standards, eg the wires are not the right gauge etc. that's why they burn easily. I now have an original epson lamp and case and all is working fine again. I did inquiry with Jaspertronics to return their poorly assembled lamp and they are not interested in taking it back. If you want a proper lamp that lasts avoid JasperTronics that's my advice.

Placed order for a new TV lamp and housing. Received the lamp in 3 days. Only problem was the wrong lamp and housing was sent. Called customer service and explained the situation. After hearing my concerns they were more than understanding and wanted to correct the situation promptly. Got the correct lamp and housing 3 days later. Working like a charm.

My projector lamp died out on me prematurely and although it was beyond the warranty period I reached out to jaspertronics to see if there was anything they could do. They generously offered me a 15% discount toward the purchase of a replacement.

I ordered replacement lamp for a Panasonic projector, the shipping was quick. The bulb looks very similar to the original Lamp. The cost was significantly less than a manufacturers lamp. I am happy with their product.

I had purchased a replacement lamp for the subject Mitsubishi dlp hdtv. The lamp is warranted for one year, came with fast shipping, and matched the old lamp assembly exactly. I am happy with Jaspertronics and will use them for future purchases.

Jaspertronics' customer service helped verify the specifications for the part before I ordered and the item is a true OEM replacement as advertised. It installed perfectly and the quality is equal to or better than the original part. Jaspertronics' price for the part was less than a quarter of what Viewsonic charges for the same part! I will definitely keep Jaspertronics in mind for future electronics needs.

Good customer service. He answered all my questions and my tv lamp arrived in 3 days. The lamp was an original OEM product. Free shipping as well. I will definitely order from them again!

The phone call was answered quickly and the order arrived within days. Perfect bulb for our old tv. We are happy to have a good part. The color is much brighter.

Knowledgeable, friendly, and professional staff helped on the phone. Processing the order and shipping were quick; item arrived exactly as described. Would recommend and shop from this seller again.

Lamp worked as described and fitted in as factory lamp! Customer service was excellent friendly and took care of my order over the phone! Thank you definitely will consider doing business again

I have used this site several times in the past. Their product has always been good and was received in a timely manner. I would recommend them to anyone in need

Fast shipping and original part. Packaged well, was concerned about the Way some companies shipping breakable objects in sleeve, but wrapped well in sturdy box will order from them again.

Bait and switch. I bought a lamp replacement for my benque projector. The replacement was so dark you couldn't even see anything on the screen. I contacted them and they wanted to exchange it but it would cost more. I refused to pay more and asked for refund. They then asked for pics of lamp and screen. They didn't believe screen pic was real and said that they would charge me a restocking fee if they determine the lamp is OK when I return it. DO NOT DO BUSINESS WITH THIS COMPANY