JBikes.net

My husband and I were well pleased with our experience at J Bikes. We are looking to go back for another purchase. Service was good, conscientious with follow through, and in fair timing. We were also happy with the pricing. We have no reservations in recommending J Bikes.

Wow whatever happened to customer service?
The quality of the product was good but the bikes we ordered did not come with any of the decals shown on the picture of the bikes I ordered. I ordered 2 Bella Classic Beach Cruisers. The bikes were shown with Flowers on the frame and they looked like the perfect bikes to give to 2 little girls for their birthday. What we received was 2 plain bikes with no decals at all. JBikes said the would send me the decals and I could put them on myself. These decals are large and run the full length of the frame. Certainly not something I would want to attempt. So I guess I have to decide if I think I can be successful with putting decals on 2 bikes. Why because this is my problem not theirs. I suppose if I am successful on one bike and not the other that will be my problem too.

This company has the worse customer service ever. We purchased a beach cruiser from them that arrived with damage to the frame. We took pictures and sent them to the company that same night. Wrote them 2 more times and called them more than 3 times. No response to the damaged bike.

I bought a beach cruiser at jbikes in ontario ca, on sept 11 2013. The service was very good, very polite and helpful. I was very happy with the selection that I chose. I would return for more products.

Tammy Besneatte, Moreno Valley CA

I purchased a cruiser on Monday the 21st and returned to purchase a second cruiser the following day. I had a pleasent experience with the salesperson and the person I believe may have been the owner. The first cruiser was assembled within an hour where other shops told me it would take days before I could get the bike. I must say that I will return to purchase another bike and will recommend this store to my friends and family.

I really glad I made my choice with J Bikes for their honesty and outstanding customer service. I ordered the Chloe women's beach cruiser from J bikes for my wife's birthday. I called them on Monday, the 25th to inquire about the experdite shipping to Arizona because my wife's birthday is on the 27th (in 2 days). I was surprised that Johnny (the rep) told me I do not need to pay extra for expedite shipping. He guarantees me that he'd ship the bike right away and my wife will receive the bike on or before the 27th. So long story short, I took his words and BAM... the bike was delivered on 27th at 11:30 am! My wife was so happy and in love her vanilla bike. She even went back to Jbikes website to purchase some accessories to match up her new bike. If you want a quality and good price beach cruiser, I would recommend you to J Bikes.

I have been waiting for a bike from them for over 3 weeks now. The money was taken from my account 3weeks ago, and I still haven't received a bike. The worst part is I payed for same day shipping and they failed to inform me that it wouldn't be shipped the same day, yet they still took the money. What a joke.(oh, and I live 3hours away from there shop!)

They are criminals. He assembled my bike for an added charge, the brakes wouldn't work and the front wheel wouldn't turn. He had me there for 2 hours trying to fix it and when he couldn't, I asked for a refund. The owner came and said that once I sat on it to test ride it, he couldn't offer me a refund. He was rude, verbally abusive and disrespectful. I left the store and left the bike there. The manager told me I was leaving them with a free bike because it wasn't theirs anymore. I couldn't take home a bike that I would die riding! The brakes didn't work! This company is a sham 100% and the manager and people working there should feel ashamed of themselves.

JOHNNY OUR SALES GUY WAS SUPER HELPFUL I RECOMMEND THIS SHOP TO ANYONE. WE PUT ARE BIKE TOGETHER IN ABOUT 45 MIN AND WAS REALLY EASY.

THANKS JOHNNY!
MARK & JULIE

DONT EVER BUY A BIKE FROM JBIKES. Do not make the mistake we made. We ordered a bike and they called us and told us the bike was out of stock but they could send a bike that looks just the same. The bike came and it looks nothing like the other bike other than being the same brand. They will not even let us exchange it without taking a 40% restocking fee. I left a message for John the owner, they said he would call me back. It's been almost two weeks with no call back. SHAME ON JBIKES.

I ordered a bike from them and received it in a timely manner but, it did have a good size dent in the frame. I called and talked to Stacy, she advised me to take some pictures and submit a claim to their claims dept. I did and after a couple days I got an email saying they arranged for a pickup and I just had to box everything back up to leave on my porch. I called a couple days after it was picked up to see when they replacement would be shipped, since I was going to be going out of town. Again Stacy was very helpful and was able to get it expedited for me; I got the replacement the day I was leaving for vacation. When I got home, I assembled the bike and I'm happy to say I got what I paid for. It's a very impressive looking cruiser at a great price, the first bike had red rims which I liked a lot and the replacement had the black ones as shown in the picture. Either way the bike looks cool, I just wish you were able to specify/customize it a little more. Over all, they seem to be fair and affordable with good customer service and I would definitely purchase another bike from them in the future.

I have a purple bike and I got a teal basket to go with it. I'm ready for beach cruising this summer!

Purchased rav X seats for our tandem cruiser and very satisfied with the online service and delivery, will use this supplier again.

Jim Zenisek

DON'T BUY FROM JBIKES.
REVIEW OF JBIKES. DO NOT TRUST JBIKES.
Terrible. Don't trust their website, they don't stock most of the product listed. A staff member told me it's only updated every few weeks - I've notice product out of stock for months however still listed as in stock online.
DO NOT BUY OR TRUST JBIKES

Love my L-26" urban bike. Chrome in color. Bad $#*! look and rides great. Have 2 friends that will be buying their bikes from Jbikes. Ty super happy.

What a joke! Placed an order on Sunday and was told bike ordered was not in stock 4 days later. Requested to cancel my order and 10 days later ended up going to my paypal to file a complaint. The next day paypal had got the credit back to my credit card. Still waiting on the credit to show up on my balance though. I was told it could take up to 30 days to show up? Watch out for this site! Bait and switch, money tied up forever, and little if any response from their customer support, if you can call it that. If were not for using paypal, my order will still say processing (which it still does?) on the jbike.net site. Beware, the site is set up to take your money and they don't care if they have what you ordered or not. And, they don't seem concerned that your money is tied up forever either. If all goes as planed, you may very well have a good experience with them, but beware if you have a problem, it remains a problem until you seek a 3rd party like paypal or you credit card people. Nevertheless, if a problem, up to 30 days to see your money again.

A simple buy of a headlight with no issues and prompt service. Good follow up.

Very satisfied customer. Shipping was fast,, Great product..

BUYING FROM THIS SCAM ARTIST IS LIKE SUPPORTING A TERRORIST. Robbed me for computer work and never paid. Low life trash dont give him your business

Ordered two bikes from them. One came with a defective pedal mechanism. When I called them they keep saying they would have to check with the manufacturer about what to do. The first resolve was to send me the bearings and have me fix the bike myselft. The bearings that were sent were not the correct color and I didn't have a special tool required. I called again and got the same answer, 'we have to call the manufacturer'. The resolve was for me to dis-assemble the bike, repackage it and ship it back for the manufacturer to inspect. Once this happened they would determine what to do. One of the employees. Johnie was able to request another bike be sent out prior to the bike being recieved by the manufacturer. I was then told there was a 'miscommunication' and that the replacement bike was being sent regular shipping (7-10 days) not expediated. Spoke with another employee, Stacy, who told me that I WOULD have to pay for the expediated shipping and thats all they could do. NOT CUSTOMER ORIENTED AT ALL!

Sent me a defective bike, ignored my phone calls and emails. Basically robbed me. DO NOT GIVE THESE TERRIBLE PEOPLE MONEY

I rarely rate things but after a few months of thinking about it this place was the pits. I wanted a bike for my girls bday and i found these guys. I left work to pick up a bike way out in the middle city of industry. I asked for a specific bike over the phone and quoted the price on the ad. They told me they had it so i did not listen to that little voice inside of me and got in the car. The place seemed like a boiler room when i went in. I asked for the bike and they said they had it. I asked for it and SURPRISE it was not in the store was told i had to drive to a factory to get it another 20 minutes out of town. I agreed because i was pressed for time. I told her i wanted to get it, she quickly gave me a inflated price with out the "free basket" they promised on the site. I told her that was not what was on the site and she said I was wrong. So out of my pocket i pull the web site screen shot of the ad, she said it was wrong. So I have made a fake website image to steel a friggin basket. I am in a daze at this point and imaging slapping some people around. I give her cash at my price and tell her to take it or leave it. She took my money and told me "no returns". So now i have a no return purchase of a bike that is not in my hands. I leave the store and drive way out of the way to some shady factory where no one speaks english or helps me. I wander around the inside of the plant with no service at all. I am told the person who takes the orders is missing and to wait outside. After 30 minutes they find her sleeping in her car! No kidding. She stumbles out and takes my ticket. She comes back with a box and tells me all is good. I demand to open it and they say WHY? Well we open it and the bike is... wrong in every way. I demand the right bike and that takes forever. I finally get the bike home and put it together, wrong F'n directions in the box. It was a beach cruiser and the directions are for winnie coopers wonder years bike. I have been sitting on this for months and it has been eating at me like a open sore. These guys suck. Thats it pure suckage, not one good thing from location to service to product to ease of paying (cash only, tax evaders). Do not go to this hell on earth.

Great deal on a cruiser for my daughter. She loves it