JDSports

You think you are ordering from a shop in nz...then get delays cos they are shipping in from australia and UK...im going to click and collect at Rebel sport next time,,,,

Bought a football online for next day deliver, even after four days no show up of product.
When called they said item is out of stock. Neither they informed me nor they refunded my money.
Never buy from JD sports online. I got an email saying item was despatched which is not true. On the phone after four days their customer service confirmed since there is no stock available so we couldn't sent it.

Nolan@ Ingram mall San Antonio TX store proceeded to snatch a shoe box from my hand AND YELL at me in front of customers and my family. Extremely unprofessional and out right WRONG. Then says he's the mgr. I don't know any manager who treats paying customers this way for only trying to find a shoe that was misplaced in another box extremely unprofessional conduct. We will NEVER buy or shop at this place again

DO NOT ORDER ANYTHING FROM HERE! Incredibly bad customer service, the products arrive unusable and no refund is possible! Apparently, you won't get your money back at all or even in a reasonable amount of time. How can such a company exist!

I PLACED AN ORDER ON 6-10-24 TO BE DELIVERED BY THE 17TH, I CALLED AND CALLED CHECKED AND CHECKED THE STATUS OF THE ORDER AND IT STILL HAS NOT BEEN PACKAGED OR DELIVERED, I CALLED AGAIN ON THE 18TH AND THE COMPANY STATED THEY RESENT THE SHOE OUT, STILL AFTER THREE DAYS STILL DID NOT RECIEVE THE SHOE, FINALLY I CALLED AND THE LADY I SPOKE WITH LISA CARTER AND SHE HELPED ME FIND A STORE WHERE I WAS ABLE TO PICK UP THE SHOE AT A LOCATION, AS I EXPLAIND TO THE REP'S, THESE SHOES WERE A FATHER'S DAY GIFT, THEIR SERVICE WAS POOR IN HELPING ME WITH WHEN AND WHERE THE SHOES WERE IN TRANSIT, I WILL NEVER SHOP WITH JD SPORTS AGAIN, I ASKED IF THERE WAS ANY WAY THEY COULD DISCOUNT THE SHOE, THERE WAS NOTHING THEY COULD DO FOR ME, POOR SERVICE WITH CUSTOMER SERVICE AND HOW THEY RESPOND AND TREAT CUSTOMERS

I tried getting the grey Vapormax for £150 on JD sports online. I added two by mistake. Would it let me reove one? No!
I spent about 20 minutes trying to do this. So, I've lost out on trainers, they've lost out on a sale.
Useless.

This place is the worst place I ever been sneakers was a reject at $170+ bring them back without wanting my money simple exchange this clown had the audacity to tell me they worn,how tf something is worn for seven days like I'm a piece of crap trying to get over so never in my life I will ever promote or go to JD sports in Columbus again I knew better I'm from N.Y we don't support b.s clothing stores in small unheard of places again NEVER EVER AGAIN!

Such a horrible and unprofesional customer service.Not helpful and arogant.They didnt confirmed a refund to Klarna and Klarna charged me for the item I returned to the store.Basicly stole my money and told me is nothing what they can do about this.

My kids, husband and I have bought quite a bit of runners from jd sports in Pickering town centre. Matteo has awesome customer service, is very professional and pleasant We definitely will be back to gwt more runners. Hopefully Matteo will be available to help 😉

Buy at Nike.com. They have free 60 day returns even if it's worn! I bought the Vapor max. No issues until I jogged in them. There a defect. JDs said to deal with Nike even though on Nikes website it said that they work with dealers on defects and to return them to the place you bought them! I called back and wanted to speak with the store manager and they left me on hold. What a $#*!ty place!

Jensen mall. Wanted to check this store out because they knew. Being watched as we shopped in JB's sports. After walking and checking out some of the shoes. We noticed all of the employees went to the exit to see if we would walk out with something.

Did not receive my orders and when I asked for a refund I have 4 emails apologizing a promising a full refund and it's all LIES! Waited on hold multiple times all the reps LIED! Automated responses "3-5 business days for you refund" LIES! 1 even offered $20 credit another LIE! Worst customer service I've ever had EVER! Never again! Stay away! You will not get your items and you will not get your refund! Just lies on top of more lies! Not only that the new automated emails I'm getting now AFTER I was promised the refund is "due to the large number of inquiries we can no longer process your refund" what does that even mean? Liars and thieves and you're a joke!

My brand new hoodie that i paid 80€ for,came with a hole in it.I immediately called the service company and it told me that the only thing they can do is to return it and give me a coupon as a refund.i can tell they do this on purpose so they get rid of ripped clothes and then the customer can do very little about it.This is unacceptable.

The sneaker was beautiful couldn't stop think about them all week. Returned to JD Bridgewater Mall to snatch them up. Requested to try them on and after 10 mins the guy says oh yeah hold tight as I sat with my shoe off waiting to step into those Lebron's. After 15 more minutes waiting on the bench I decided that's way to much cash to wait that long to be helped to spend my hard earned cash. I walked out. Beautiful sneaker lost to poor customer service.

Do not shop here, they have the worst customer service! The manager a female is super ghetto, sucking her teeth at the register because she was trying to go home for the last hour according to her! I purchase pants they ring for the wrong price I told the guy, he called the Manager who basically said prove that the pants were not ringing up correctly…I had to walk over myself and get another pair that showed the correct sale price! She adjusted the price walked away and said nothing! You're welcome $#*!! That whole staff needs training!

Ordered and paid for shoes online. When I arrived at store after waiting for about an hour the manager finally told me they were not in stock anymore. Although the manager tried to help he had no authority to do anything. I was in a bind so My only option was to spend another $100 on a different pair of shoes and wait 7-10 days for a refund for the shoes they did not have in stock. I will never ever deal with JD sports again

I ordered a pair of cloud nova forms. When I received them they had been worn and they were dirty on the toe of both shoes along with the soles. I call and sat on hold for right at 2hours only to be told to send them back for a replacement. They replaced them alright with the same pair I mailed back to them. How ignorant do you have to be to send someone used shoes not once but twice. As far as customer service there's not any. The girl that answered the phone was clearly at home and had noise going on the entire conversation. There are no repercussions for this business proving a terrible quality and terrible customer service. I will never purchase anything from jd sports nor finish line again. Your company is a joke and should be shut down.

I bought a pair of shoes for my daughter as a gift for Christmas and never got the item. I have the receipt that I pay for them, but they tell me that the purchase doesn't show in their system. I paid for the shoes and have the proof. They haven't resolve anything since December. I will never buy anything from them anymore.

I put one star for rating but they don't deserve not even one. I just had to put something to continue.

I am currently on hold. Been on hold since 10 AM and it is 2:36 PM now. This is the most annoying ridiculous thing I have EVER experienced. Over a pack of socks. That stated it was free shipping but still charged me for shipping. All I am trying to do is cancel order and reorder item to pick up for free. I don't know why they offered free shipping if it still charged. I am very displeased with there lack of customer service. Being on hold for hours on 2 phones. Home stores can't help. Emailed customer care since yesterday and twice today, NO Response! I give this experience a 0! And yet I am still on hold currently. They seem to purposely avoid any types on contact to avoid customers. TERRIBLE!

The $200 shoes lasted less than four weeks. JD Sports didn't want to know. They called it "normal wear and tear" - what garbage.
Beware - some of their products are designed to fail.
I wish I'd read the reviews before purchasing.
Don't make the mistake of dealing with this cowboy outfit.

Recently have acquired a EA tracksuit black and white sold by JD for £130. My biggest surprise ever was when received the product with price tag of £120. So basically they are buying products with indicated prices just to sell them bit overpriced!

I ordered an item for delivery to my home address, received incorrect text updated from Evri on its delivery which was delivered a day early to an incorrect address(with proof provided by them) Contacted JD sports who assured me they would investigate this matter waited two weeks to receive an email stating they are satisfied the item was delivered correctly.
So no refund issued!
Evri will not deal with the customer after 5 days of the delivery only the supplier.
JD did not do an investigation as they would have looked at the photographic evidence of where the item was left and of my actual address and clearly seen there was an error. And that it had been delivered somewhere else.
Poor customer service, completely inadequate investigation process!

Had to follow up at least 5 times to get my refund. Has happened too me before, but still ordered once again hoping the first experience was an anomaly. Almost seems like a scam; if u forget, you don't get your money back.