JDSports

I made a mistake on my order and even though I did not initially receive an email support response right away, I called them next day and within 10 minutes they fixed my issue! The customer experience was polite, understanding and very helpful. The negative reviews had me anxious but my own real experience was more than excellent. Will be a repeat customer, thanks JD Sports!

I'm rating a zero here. Do NOT buy anything from this raggedy outfit of a company, Waiting a month and counting to get my damn $ back. Don't call that $#*! show of a phone number either bc it will hang you up at the end of a whole hour

I placed an order which did not arrive. JD Sports customer care team were totally ineffective and after 10 days and several conversations with staff, requesting that the replacement be sent to a different address, the original package arrived at my address. I wrote a long letter of complaint to customer care over two months ago, which I was told had been escalated to the managers. I chased again just under two months ago and again was told that a manager would be in contact with me. I have received no response. Dreadful service right from the start.

I bought a pair of snickers and surprize when a i opened the box 2 different shoes, i have called customer sevice but they treat me really bad not tryed to help. Very disappointed

I rated it one star because I couldn't rate none. I placed a pick up order for one pair of shoes and it wasn't even ready two hours later. I called multiple times for an update and got hung up and and talked to rudely. The manager eventually told me to come to the store. Once I arrived they gave me trouble saying they weren't ready, and mind you there was maybe 3 customers in the store. All the workers gave me attitude and were extremely rude. And for miss this with the rbf and the smart mouth, fix ya side part before you talk to folks crazy. I would never in a million years recommend this store to anyone or purchase from them again.

My order arrived with an item missing in late November. I am still waiting for them to conclude their "investigation" into what happened, which apparently they have to do before they'll refund me for the missing item. I have contacted them so many times since and they keep fobbing me off. As it is they've just nicked my £35 and are just waiting for me to forget about it. Give my my money back you thieves!

I ordered a pair of shoes for my daughter, nearly a month later order still not processed. I tried phoning customer service but always busy. I tried live chat and was in queue for nearly 1.5 hrs, then as i was about to get live chat, the service was suddenly offline? Very poor company, dont get sucked in to purchase, its the worst ive dealt with. I dont usually write reviews but these guys deserve it!

Unwilling to help and unaware of the items they have in store! Extremely rude, made up like barbie dolls with no manners, chewing gum and looking like they'd rather be anywhere else than at work! Never ever met any sales people like this! Customers go somewhere where the sales people are actually willing to help rather than be rude and nasty! All the make up in the world won't hide the nastiness and rudeness inside!

My sons Nike shoes literally fell apart after 5 months-the top of the shoe came apart from the sole. These were only worn to school! Not abused in any shape or form. They wouldn't cover the warranty from Nike! Same thing happened at Foot Locker purchased shoes and they exchanged no questions asked! JD sports had absolutely no intention of ever offering to stand behind their products and everything is done via email! Just crappy experience all around, There are so many athletic shoe retailers out there, do yourself a favor and avoid this place

Bought a Barcelona kit which was suppose to arrive a few days ago. Telling me the order hasn't even been shipped yet. Tried contacting them for at least an update on my order, and they've never responded. Fully convinced this is a scam company, please don't buy anything from them they won't ever deliver them.

I purchased shoes on Black Friday for my son, for Christmas. Unfortunately, we were not able to celebrate Christmas with family due to positive covid cases. We finally celebrated in mid-January. It was then that we noticed the salesperson gave us the correct size 11 but it was in women's and not in men's. We tried to exchange the next day. They said no because it was past 45 days. I tried calling corporate customer service and was told the same thing. Apparently their "systems" won't allow it. Having worked many years in retail, I know that is BS. Every system can be over written by a manager. I didn't want a return, I wanted an exchange.

The customer service is absolutely appalling. Order trainers a month ago with 5-7 days delivery and they never arrived. Kept chasing this up and they eventually admitted they had just ‘lost them'. Didn't fancy telling me until I kept chasing it up. I spoke to Jon from their customer service who was extremely rude and unhelpful and blunt and said all they can do is offer a 10% discount - not very helpful after waiting a month and my order being lost? Every time you email someone in the chain a different person replies and they all say and promise a different thing. Trying to get a refund which is proving impossible. My second and LAST time ordering from JD Sports, absolutely appalling and embarrassing. No wonder everything is on discount, clearly the only way they're making money

Purchased some trainers wrong trainers come in broken box that had been cello taped together. The stitching and gluing on the trainers are awful emailed jd haven't heard nothing from them. Matched the trainers received with a pair I have so many flaws not authentic at all

Avoid! I purchased Nike sneakers which fell apart in under a single month! Fooled me once and then again not realising the fraudulent apparel being flogged by this shyster company. I purchased a different pair of sneakers and identified them as unauthorised manufactured goods ie. FAKE! And failed at my attempt to receive a full refund upon item return. The shyster pack at JD Sports claimed they did not sell unauthorised products, so they are lacking in integrity and flatly dishonest.

Visited the Metro Centre store to buy my son some new clothing... to keep a long story short the service we received from the young lass who took the payment but especially from Kelly on the fitting rooms was exceptional. Very friendly and professional. Both are a massive plus to JD Sports. It made my shopping easy so I'll definitely be going back.

Even after two weeks of waiting there seems to be no indication from JD sports that they have any intention of shipping my order and seem very content with just holding my money without upholding their end of the bargain. Customer service also seems to be completely absent so don't expect them to provide any sort of help. Scam of a company and lightyears worse than its competitors such as Footlocker or Champs. Never do any online shopping with JD sports as they will take your money and leave you with nothing.

Joke of a customer service.
Ordered three items this week, everything going fine until I receive an email stating that my order has been processed, which I thought great. This is where the saga starts!
Checked the email. Only one item is going to be delivered other two items are being refunded as the pickers could process as now stock!
Went back on to the web page and guess what the items were still available to purchase.
I thought that's odd, so online I go, after speaking to the help desk. They reassured me that my order will come in two delivery's and my two items are being picked and processed as we have stock. Great again, I thought that was a bit odd but I'll give them the time to sort.
So an email arrived to say, that one or more items is being cancelled as the product's are out of stock!
So, moral of the story if you want to be mucked around and only a third of your order is going to be delivered, batter on and use this company. My advice shop else where!

I was bought a gift card for my birthday but when I went to spend it on some trainers i was unable to complete the purchase because the item was shipped directly from a supplier (Nike)

They basically hold your money hostage unless you are buying their overpriced items directly from them!

It's absolute sham!

If you are thinking about buying someone a gift card, don't do it! Give them cash instead and tell them buy elsewhere! Don't support companies with shoddy business practices like this!

Ordered a pair of Nike joggers, they took $130 and never sent the order or responded to my repeated calls or emails. If you look at their Instagram it seems I'm not the only one who has been on the receiving end of their shady business practices. Spend the extra couple dollars and go to a reputable sports store this one is a rip off.

When our local store did not have the shoe size in stock that we needed, we ordered on line. The order was placed Friday evening, Feb. 17, and arrived Thurs. Morning, Feb. 23. We paid the extra $10. For expedited shipping. There was a long week-end in the time frame, so I think the delivery was timely.
The only thing that was a little confusing was that, in our confirmation e-mail we were told that we would be receiving an e-mail with tracking information. Such an e-mail never arrived. I called our local store (Winnipeg Polo Park) for info., and was directed to the website, where I easily found the tracking info.
All the staff at the Polo Park store were very helpful and courteous.
I was a little concerned after reading some negative reviews of JD Sports, but our experience was positive.

Used to work for the Calgary Chinook location. Upper management overstocks the back room with product only for it to be sold off to resellers. Back rooms/warehouses are often so overstocked it makes shipping and receiving online orders for customers completely impossible (see below pictures) District management is verbally abusive with young staff 90% of the time. Staff (especially in the warehouse/back room) are severely underpaid compared to the workload and expectations. Both part and full time employees are often expected to stay to do in some cases hours of unpaid overtime. All in all horrible shopping and working experience.

I placed 3 orders online and a more than a month into them taking my money, I have not received the orders. There have been countless emails sent, calls made and I have yet to receive a reply. I'm at the point where I might actually contact the authorities and report them. How can you run an international company and not put any emphasis on customer support. This is starting to arrive at the point of robbery when money is taken and you get nothing in return. It seems they are operating a charity and not a business.

Ordered a size 8 pair of Women's Nike Blazers for my daughter for Christmas. I was sent size 8 Mens Blazers. Have sent several emails, called 10 plus times, used the live chat 8 plus times and not once have a been able to speak with anyone regarding this exchange. My daughter simply wants her Christmas gift to fit….absolutely terrible customer service. I guess I should have done some research as it seems this is an ongoing issue - there is even a Facebook page called JD SPORTS complaints.