JEGS

I wish I had checked the reviews before using these people! I get it why they get the rating they do. Their people sell you the wrong parts and / or don't know what they are doing and as a company they do not stand behind their mistakes! It will be Summit for me from now on!

I ordered a ring for my car almost a month and a half ago, I never received my part and until now I have received my money, do not buy anything here, they are not responsible, order elsewhere and your parts never arrive

Numerous times I've ordered a product and it usually says ships by—- date which is usually a couple days after the date I ordered. They take money out of my account and next thing I see is the item is back ordered for 3 months. Saying it will ship but after you order and pay you get an email it is back ordered. Bad business practice

Ordered 4 wheels and tires. They have moved my order 4 times last move out is now 9/17/2022. I called the service person and she hung up on me. What a joke this outfit is. They should advertise "JEGS JOKES" After reading all their bad press I am cancelling my order ASAP.

I ordered $2000 worth of product and tracked it except when it said fedex delivered it they didn't, I live on a property with a locked gate and they said fedex left it on porch. But no packages anywhere! Anyone want to tell me how the $#*! they got on my front porch when my gate was locked and now they won't return my money nor send me a new one. Do not shop with this company

Ordered a part, next day email saying back ordered, called to re order another one and waited 30 min on hold to speak to someone. 30 min! When I stated I waited 30 min his answer was...OK and dead silence, no apology, nothing. Not a word. You are not the only part supplier. Lost customer

I bought a Hood that Jegs said would fit my truck upon receiving it was for a Chevy not a Ford. Called and they set up a return and i Immediately bought the correct hood. Its been almost 2 months since i returned the Chevy Hood and Jegs said they refunded me but i have no Credits on my account. They are quick to take your money but arent so quick to give it back. Ive called@ 20 times always getting the run around. I just want my 393.99 back y"all have had your product for a few months now. Call me at *******607 order number **************. Ive included a picture of the returned product you said would fit my truck. And i sent the proof of purchase Why is it so hard to return you a product it makes me think that next time ill order parts from another vender. Being a Business Owner my self this is no way to conduct Business. Thank You for your prompt response..

Ordered breaks. Took my truck apart to realize sent two right break pads no left. They promised to overnight and didn't. 5 days later finally got the right part with an apology after being sent the wrong part and lied to about overnighting the correct part. Had to borrow my neighbors car for three days just to get to work. More of an inconvenience than anything.

I ordered a manifold and it was wrong. My fault. I called to return it and order the wright one. I told the guy I need pretty quick. He said it would ship that day. 5 days later, didn't get it. Called back to see what happen. Talked to another guy. He said it was wrote up as a quote. I said no, I order it. He took my phone number said he would check on it and get back to me. Never heard back from him. Sorry I Bothered them. I just needed a intake. Got kicked to the curb twice never again. Jegs is dead to me.

Support your local automotive store. At least you get the correct product all of the product and then if you never use it you get all your money back I spent $135 plus I had to spend 1350 to return it then I only got $93 of my money back. I guess jags is really hard up for money to rip their customers off, I will never shop here again. It's disgusting, ignorant and unprofessional. If you listen to my blog, I will be putting my warning across the Internet.

Happily took $1200 from me for a brake kit they had not stock of (Did not say this at time of order). 8 weeks later with no communication, I call them and they tell me its at least another 8 weeks and I'll have to wait for a refund.
Do not recommend. No customer service and NO communication.

I got the runaround for 10 month kept calling same answer,you people said you were calling vender that was bull dust. Your mission statement is don't loose your place in line by canceling. Well that's a crock.Finally the person I ordered it from tech guy 10 month to the day called them he made the call for real this time because he call me back and said they discontinued that blower, 10 month they had my $4000 dollars.piss poor business,BEWARE. Not happy all done with Jegs. This story will go on for years.

My son bought the same item and I sent this back. Jerry claimed they never received it after Rob had just told my they had. Would not issue a credit. Will never order again. Rip people off.
Danrae Babbitt order # C*******

Ordered a supposed to performance 4l60e trans. Well I put one in on November. Then I returned that one and put another one in January 1st. Well here it February and I'm trying to return this one. If your trying to make a purchase the agents pickup within 3 mins. If your trying to make a return it's a little over an hour. This time I was on hold for an agent for 2 hours and six minutes. And although the trans was a no go at no fault of mines I paid to had to pay to have it shipped back. I asked them about labor reimbursement they don't do that either. 750 times 3 for labor. Not to mention 12 qts of fluid times 3. Do not buy from these people. They are crooks. You'd come out better going to a local Autozone. Also if you need a transmission go to Monster and get it.

I ordered two items for my truck. One was 116.99 and the other part was 26.99. I received the package from fed ex. When I received the delivery I immediately noticed the box was very damaged, it was so bad it was taped up to keep the sides from completely coming apart. I opened the box to find the 116.99 item missing. I first assumes it was a fed ex problem but when I looked at the shipping label the ship weight was 10lb, the weight of the item received. The missing item weighed 7 lbs. I was charged for both items and can not get any one to answer the phone or emails. They brag about the customer service but it's the worst on line experience I have ever had.

They lied claiming a sport bar fit my truck, once I put it on I realized for $416 this was the most rinky dink thing I've put on this truck. I complained because not only did I have to modify it to fit it to my truck but it also came with damage. They immediately sent fedex to my house knowing the box from shipping was damaged and then offered a $20 refund lol. Not a good company, I was going to spend thousands on an engine for my blazer, would've been a lifetime customer but now? I'll be telling everyone to run for the hills. Horrible company horrible customer service.

Ordered a rectangle stainless steel overflow bottle. Was shipped a round one. Complained and the girl said that the pics in the catalog are only representative and what i get may or may not look like the pics. Why would anyone shopping for their custom car not care about what it looks like, must be just me. She said she'd send a return label but two trips to town and my time would be more than the sixty bucks I paid which i'm sure they're counting on. I opened the package and checked the tank and only the cylinder is stainless, top and bottom and brackets are just plated steel. Product: RPC R6577X 3x9 overflow tank, stainless steel

I ordered a part for my car & jegs was absolutely terrible. They wouldn't send it out because I used my husbands card with my name on the package. They have terrible service. They were very rude. 1/10 would not recommend.

I have spent over 10k in parts with Jegs for my '65 mustang build. The new engine and transmission had the wrong size flywheel and clutch and they won't exchange the new parts for the correct ones. Their fault, but I have to pay. $800 additional cost to me for their mistake. Horrible way to treat the customer. Unbelievable. Ben Larson

Ordered a 4L60E transmission for a 2002 Silverado. Ordered it then had to drive an hour and a half to go pick it up from the shipping places because it'd be another week or so before they could maybe deliver it. Then once we got the transmission in and programmed it only had first and second gear. Called the customer service for a return and got hung up on twice, then they said they'd send us exchange paperwork and hung up again. Now I'm in the phone with them to get the shipping tag to send back and have been on hold for over an hour and a half.

Before you buy try to contact customer service with a question and see if they answer. At on hold 4 different times over 40 minutes and no answer. Finally went on website and ask for a return slip and was charged for a return slip and couldn't get it printed so sitting on hold again.

I have spent thousand of
Dollars with this company and recently made a lousy $250 purchase. First they didn't ship it for weeks, then after I called them and asked why, they blamed it on Covid and shipping delays. They then told me they were shipping it and I never received the package. They basically told me The package was lost and they were not going to refund my money or ship a replacement part. The managers would not return my phone calls or Emails. They'd rather loose a customer that spends thousands of dollars with them then make it right. Terrible customer service and terrible company. I will be telling EVERYONE about this terrible company

I have asked repeatedly to get off the mailing list. Unsubscribed multiple times, sent several polite emails, sent several more not so polite emails and sent even more angry emails wishing them personal trauma and telling them their parents don't love them. I even received emails apologizing and saying I was off the spam list. Most things marked as spam no longer show up in my inbox. They will not go away. Prices suck, service sucks and now tech support sucks even more. Didn't think that was possible.