JEGS

Man first off this is my first time ordering from Jegs I got a lot of stuff coming and the lady at extension 2005 forgot her name she works evenings she is a total sweetheart I orderd my stuff through affirm and had some issues she helped me through it all nicest lady I've talked to from a bussiness n a very long time Jegs you all have my bussiness over anybody keep that lady she knows how to treat customers very well too of that give her a raise I couldent be any happier with how I was treated thank you so much

Ordered a clutch kit they give me confirmation number and to website enter number says invalid call them said it's coming straight from manufacture. Texted them again said same thing will you know heard nothing so I cancelled order tires of waiting hope I get my money back they said it would be two to three days
Who knows what a joke

Purchased an item, 8 days later they sent an email and said it was back ordered, two days before that they said it would ship next day. Cancelled the order, they told me they would refund me after they notified the manufacturer that I cancelled. This was not a special order item! I thought I was dealing with Jegs not some unnamed manufacturer. So they are basically holding customers money for days then notify it's unavailable then take days to refund.

I purchased 2 griffin radiators within 2 month period, I ended up not needing them. (My mechanic was able to fix my original one in the car) Sent the two radiators back full refund including the refund for the insurance I also purchased for them, now I'm out 419.00. One radiator cost me 1100.00 the other 800.00, I bought two not knowing exactly which one would have fit, its a 71 firebird. Apparently they charge restocking fee, which is OK but they do not give a refund on the tax I paid if they have to charge a restocking fee. I called them, tried to at least work something out, I wasn't being rude, just trying to understand what the hell? No budging on their part. Out of all the restocking fee's, no refund on taxes I'm exactly out 419.32. I'm just stating the the facts. Think twice before ordering anything from this company, there are a lot more companies to choose from that don't have this stupid policy. Hope my experience helps someone else.

Each time I have ordered from JEGS the orders are slow to ship, customer service want answer the phone, the techs are smart mouths how these people are still in business is beyond me, this was the last 2 orders so not jus one bad experience

I made an order of almost $10,000 and my order was missing 1 rear shock. I called and they said they would send another one. I got the wrong shock (a front shock). I called again. They refused to send me my missing part that I already paid for and held it hostage until I sent back the wrong part they sent. JEGS still refuses to call me to make the situation right.

The guy on the phone literally told me I'm an idiot when I signed up it gave me an option for free shipping. I put my email in it got the code and now it says free shipping on orders over $350 well with all the rest of the reviews, no wonder, this company sucks

First time customer. I ordered a hard-to-find part that I needed right away. They processed my order and took my payment, then told me it was back ordered for 60 days. 60 days! I needed the part, so had to buy a much more expensive part that was readily available at my local parts store. It's been three days since I cancelled my order and I still dont have my refund. First time customer and now, no longer a customer.

I ordered a exhaust pipe from Jegs only reason I got it they said be here in 4 days it's day five and it's still 30 minutes from Delaware at a FedEx office and I live on the other side of the United States now this is going to take a week or more to get here terrible service

Ordered a set of polished ssr spike wheels. Showed they all in stock. Rear wheels came mounted them then got an email saying their on back order. It's now been 4 months and still no wheels. Have ordered from Jegs for years but will be using summit from now on.

I ordered item# 555-******* transmission cooler lines. Line was bent & customer service asked that I straighten it myself. Customer service said that's how they come. Defeats the purpose of ordering new lines. Should've used old ones.

Customer service is bad takes forever to answer phone.Had topay return shipping,witch is left out of web order. Restocking fee they dont mention Do not do business with this company, You will reget it go to Summit racing

I purchased 2 seats from this store, received 1 damaged and I haven't received a replacement, customer service rep was totally rude! Do not buy from here, I was ripped off!

Was rudely informed by a supervisor (Chris) after escalating a price issue that "They don't legally have to honor the shown price". They also have been having "this issue all week". I will be taking my business elsewhere to never return, hope it was worth the $20.

I ordered a product they're selling on Amazon and it still hasn't shipped and it's already two weeks. And this is a very small item, can you imagine if this was a $6,000 transmission, horrible service. On the advertisement in Amazon it says it will ship in a couple days. I try to get a hold of them no answer. I normally buy from summit, never had any issues like this with them. This is the last time I do business with them, I will spend more money with summit and never again with jegs

I am fed up with long wait times for common parts. 6 weeks for a damn slip yoke from an American based company TCI. You people need to get it in gear and bring back good customer service with people on the other end that speak English and hold your vendors to a higher standard on behalf of the customer.

I ordered rust remover at a cheaper price compared to other vendors online, but had to wait two months to cancel it eventually, they were saying the manufacturer has limited stock and not answering their requests for ETA, liars! Found another company who supplied that item same week, directly from the manufacturer, said no issues with production there! Dont use that website, terrible customer service too, had to call them to hear the same thing that they are going to send me an update, and nothing!

Placed order and then was later asked to pay an extra $396.06 USD due a glitch with THEIR system.

Jegs would not honour the original purchase agreement and despite 3 different people responding to emails made zero attempt to help besides paying the extra amount.

I will be telling anyone in ear shot to use Summit or any other competitor instead.

The worst company ever! Sent me the wrong item, there phone system us crap no one ever answers customer service is non existent! Please stay away from Jegs at all cost. They need to be ran out of business!

Spent $300 on a jack which was to be used to remove my transmission. 4 day shipping was indicated. 10 days have passed, and no item. Tried calling company from three states, Indiana, Florida, and New Jersey.
Their phone system is shut off.
Maybe they are filing for bankruptcy.
I'm 61 years old and this is the worst company I ever used in my life.
Don't buy anything from Jegs.

Order a gasket from them. Paid -have copy of invoice and draft from our bank account. Item was supposed to have been here within a week. Month #2 no part, no refund, and a constant run around when we call or email. "You reached the wrong dept. We don't deal with that" Common sense and good customer service would transfer you to someone who does!

Ordered headlights in March and didn't get them until 2 months later and customer support didn't help and barely answered. I've worked on my cars for awhile and they had what I needed but looks like I'm gonna look harder to avoid them. Just a heads up

Ordered a oil pickup for my 440 over 7 months ago still waiting... They give me a new ship by date every month and still nothing... But was able to source straight from manufacturer after the fact, but they tell me its problem with vendor...