JEGS

Paid alot money for reman engine. Missing first 15k.emission codes.found lh head exhaust valves seal in heads walking banging the lips of head.leaking by 1an3 cylinder beside one another by17k.Took a few yrs find intermediate misfire.The cam timing marks on cams dont alighn on dark chain links and the sproket marks.very piss poor workmanship.out of warranty by a month.35yrs plus mechanic auto and heavy-duty.I recommend buy a junkyard motor before these guys unless want throw away money.Never get another dollar from me!

Never received the item and customer service basically told me it's my fault. Out 300$. I would not recommend. If something goes wrong, you're screwed.

My headers were very poorly packaged, and suffered damage during fed ex shipping. When Jegs asked for a review by email they didn't like what I said lol

I ordered a set of headers from jegs and they price matched a competitor. The headers were wrong. So i returned them and told them why. When jegs received the wrong headers back they just took it upon themselves to make an order and send the correct headers. Double dipped my account and caused all kinds of issues. On top of that they originally told me they would price match then went back and charged the original price. When I called them, I was told the competitor could not sell the headers for that price, per the manufacture. THE MANUFACTURE IS WHO TOLD ME ABOUT THE SALE!

After having already re-written it once, here's the response I received to the 2nd submission of my critique of exhaust wrap:

"Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!
Submit something new
Thanks again,"
JEGS

Here's what I wrote. Please tell me if I'm being unfair...

What a Pain!

I purchased this wrap last Fall and just now had a free weekend to pull off the header and wrap it. I watched the DEI instructional video on U-Tube, pausing it at each step so I understood how the wrap was correctly applied. The wrap unraveled faster than I could wrap it around each pipe. And, even though I meticulously followed the video instructions for measuring, I always came up short and had to start over several times. Don't believe the "... 1/4" overlap..." on the video, you will need at least a 1/2" or you will end up with 'bare' spots where the wrap doesn't cover. As for the stainless steel ties, good luck getting them tight enough to hold the wrap. Also, 35' is not enough wrap to cover all four pipes of my 2.3L Ford engine header on my project. I got only three wrapped, so now will have to buy more to complete the job. Which, right now, looks like {Expletive}. So, maybe I'll do something else.

Purchase a hybrid battery off this company six months ago bought a 3 year extended warranty $1600 total,battery after six months is completed shorted out wont run car! For 2 months been trying to get a hold of customer service for replacement, left several messages got one call back and things still are nowhere! BUYER BEWAARE BAD COMPANY! WILL NEVER BUY FROM THEM AGAIN! Buy from summit racing no hassle returns and warranty!

There trash I made on order on November last year never got a tracking number I called like 4 times nicer got a tracking number now they said it was deliver on the 16 called again lady said on the 24 of December and the last lady I talked to on the 18 if it was on December 24 I was of town for Christmas never got a tracking number and now they said contact PayPal I called PayPal they said they can do anything no more so I lost 2600 just like that order from summit don't waste your time with jegs

Hello. My name is james. Jegs sent the wrong part.
Mind you im a truck driver and my car is in the shop
On a jack im hving to pay daily fee. So i use the
Online chat and the rep was very nice to direct me.
Her name was jenni. P... she seem to be the only
Person being kind. So i asked to be sent out the
Correct part without having to pay anyting and the
Correct part was sent
But i also for the incovience of having to pay extra
Daily storage fee plus not being able to drive my car
Once i arrive back in town and having to have the
Part shipped to the mechinc shop i should be given
A $100 jegs gift card... and was sent overto
Supervisor karen who showed no help or empathy
To my situation so i was transfered to tech
Supervisor chris and he explained i was lucky! To
Even gotten my parts when i did even thou they
Were incorrect and i paid for 2 day express shipping.
Customer service was horrible and im loyal
Customer who wants to keep shopping with jegs but this is highly unexceptable!.!

I bought a fan controller 160$ and it worked fine… for about 2hrs then it started turning off and on I called the number on the directions they ran through a check with me the people that made it and advised me it was faulty and to contact company I purchased it from for a return or replacement I called them once they answered you call Jegs they'll never answer not once I hope this helps someone I got screwed bad customer service you can't do this to people Jegs I hope you read this and make it right Thanks

Paid for next day delivery. May or may not be Jegs fault (maybe FedEx screwed it up) BUT it is Jegs fault that it took 56 min on hold before I got customer service! That's pitiful. They say I will get it tomorrow now, I NEEDED IT TODAY that why I paid for next day shipping!

I ordered my part 3 months ago and was told it would ship out in 3 days and then I was told by the manager that it was shipped out in 2 weeks and I still have not received 3 months later I will never use drugs again they lie and don't ship your stuff like they say they're going to Sincerely Billy Pearce

Multiple returns for the same parts, scam me out of return shipments, scam me out incorrect returns/parts... Just a mess... Do not order from this company or be ready for a nightmare

I ORDERED AN ENGINE 6 MONTHS AGO, THEY SENT ME A TRACKING NUMBER THAT WAS INCORRECT. I SPOKE TO THEM 4 TIMES IN JUNE ALONE AND WAS NEVER GIVEN AN ANSWER UNTIL TODAY JULY 22ND! MY ENGINE FELL OFF THE TRUCK IN MAY AND CRACKED THE BLOCK & THEY NEVER EVEN CONTACTED ME TO TELL ME. NOW ATK IS WAITING FOR A REBUILDABLE CORE WITH NO ESTIMATED TIME FRAME. 6 F'ING MONTHS DOWN THE DRAIN. I CANCELLED THE ORDER, I WILL NEVER USE JEGS FOR ANYTHING AGAIN

They say it's in stock then you order it's not in-stock so you cancel order within a hour ask for a return on credit card then they bill it and send it anyhow 3 days later

There is no cancel order, no easy way to return. Tge customer service is horrible I was on hold for a hour to be told I would have to call back tomorrow. To be told they can not cancel the order. So I called the next day, was told the order was canceled and shipping was stopped. Few days later, guess what was on my doorstep? The wrong part, I have over 4 hours into just trying to cancel a part I ordered by accident. Amazon and any other site you can simply hit the cancel button. If I could give jegs a negative rating I would give them -5 stars. I will never use them for anything ever again. This whole experience with this company has been nothing but HORRIBLE. I hope this review saves at least one person from the same experience I have had and am still dealing with. Tip, don't bother calling use the message option. Also do not believe the this fits your car, it will say that for stuff that clearly does not. They do not value there customers at all, there conduct in business is proof. What a horrible company and experience. There like a fly trap, they claim everything good. But in reality do not care are willing to try to sell you the wrong part and then make it almost impossible to return. I hope one day everyone knows not to do business with them and they no longer can do this to people anymore.

Ordered a radiator and said it was in stock. I waited a month and no radiator. I called them and they told me it would be 3 months before I get the radiator. Place is going down hill fast

I am so disappointed in the service that I received from Jegs I saved for 2 months to afford those tires that I ordered subsequently they sent me the absolute wrong tires and now they want to charge me to return them when I was clear crystal clear about what I ordered in the size I wanted I have always tried to use jegs for all my automotives needs but now I'm a little Leary. Buyer beware

Wrong description and part, pay more and listen to there stupid waiting music"jjjeeeegggggssss" and then come to find out three weeks later they haven't even shipped the right part, what a joke!

I ordered a intake manifold, mounting bolts and an cable adapter. They cancelled the intake and sent the other 2 items that are useless with the f... Intake! Never again...NEVER!

I run a small shop and order parts from multiple vendors weekly. Every time I place an order from Jegs there is issues with shipping. Save yourself the headache and order from Summit.

I ordered a part. Got charged for 2 of the same thing. Received 2 of the same thing, then because of their mistakes I had to pay to ship it back, now I am having issues getting my refund... DO NOT BUY FROM JEGS, YOU WILL REGRET IT!

Yes I plainly talk to a salesperson and ordered what I wanted exactly and since he didn't have it in stock they just oh whatever I can in my Box and ship it to me then they want me to send it back to get my money back before I can get another this is the worst kind of business you can do when you have customers waiting on you

Originally purchased this unit a month ago. Charger came quickly and packaged fairly decent. Unfortunately upon testing, the timer and amp meter did not work, and it was only putting out 8 volts. I Contacted customer service and after an hour on the phone, I finally got them to agree to an exchange, and I was not going to pay for return shipping, because they sent me a defective charger. I promptly sent it back to them the following day. A week later, I had not heard anything about the replacement unit. I called them again, and the rep that I spoke to the 2nd time was very pleasant and informed me that he would escalate my exchange, beings it was received and was there almost a week already. He put the order in and it was received in 3 days. I'm very impressed. Excited to get my 2nd unit, I unpacked it and tested it immediately. Voltage output, check. 13+ volts.
Timer functions, check. It actually ticked, and counted down. Amp meter...ughhh.
Not functioning properly. Needle barely moved. Checking with my Fluke, it was putting out slightly less amperage than the unit was claimed to produce. Not arguing, since 2 out of the 3 worked this time. It's not worth the hassle of sending it back a 2nd time. Next time, I will buy a name brand charger.
Thanks jegs for instilling a crap load of confidence in your brand and company!