JEGS

I ordered a gear linkage kit then a Hurst shifter to match. The two orders arrived very quickly. The gear linkage kits was excellent but the other box which was suppose to be a shifter was some one elses used linkages(junk). I've had one email reply asking for a photo and no replies to five emails since. I have bought items from Jegs for over twenty years without problems but this will be the last time they get any money from me.

Complete order shipped heads never came. Called they were back ordered although showed shipped and charged for complete order. Was told back ordered will ship on 7 days and would be Called if not. Didn't ship in 10 days now 5 to 6 months out and ask for refund. What a joke and huge waist of my time. Best to spend your $$$ at SUMMIT Racing.

I bought about $600 worth of Auto parts one of the parts was an intake it came to me damaged. I shipped it back the next day and have never heard a thing about a new one being shipped to me or if they received it. Call their phone number at least six times never got an answer. Emailed three four times the email website is down and won't let you email. There is no way to contact jigs their phone line doesn't work and their email won't accept emails very disappointed

Try to do a return. You have to pay for shipping even if it's their fault or a defective item. Customer service number is the worst ever. I literally waited for 2 hours and still didn't get through to anyone. Tried the next day. On hold for 45 minutes, still didn't get through. I finally said forget this and paid for a shipping label. Do not waste your time, order somewhere else!

Recently purchased a Honda Civic radio through Jegs. The radio did not work properly. Emailed customer service and never received a reply. I now own an expensive boat anchor. Will not deal with this company again. Terrible customer service.

Bought a new helmet for my kid for his racing. We paid the extra to have it on time and it actually got to us a day earlier than what they said. So they definitely are good at getting their order out the door fast. So I definitely will be ordering from them again and would recommend anybody else to use them because they definitely are a good company.

I paid over $160 for a puller fan. It arrived with loose parts in the box. The motor cover was broken off and missing. This is a puller fan for a vehicle. The motor needs to be sealed from the weather. The then charge me over $13 to return it! I cannot trust JEGS with my money and there is too much competition in this market to keep my business. I'll never buy anything from JEGS again. They cannot be trusted.

I bought a Griffin dual electric fan radiator for 1000.00 along with a lot of other parts for my 72 Chevelle. When I opened the box for the radiator, 90 days later, I found that it was the wrong part. Even though it was still brand new in the box they would not take it back. I even asked if they would give me a break on the transmission cooler that I would need as they sent me the radiator for a manual transmission vs the automatic with an internal cooler like I ordered.

Jegs sent the wrong parts, then refunded me $30 less than what I paid. They sent part that did not fit the vehicle at all. Kept the shipping charge, then took the shipping cost of the returned item. Then have the nerve to charge a restocking fee.

Needed to cancel an order that was placed back in march. No option on their website. Calling them takes 60-90 minutes of hold time just for a 30 second conversation. Guy in the sales dept hung up on me saying it's not his dept

So I used to work at a major semi parts warehouse and I realize the work it takes to keep it going smoothly. I am disappointed in the shipping time change. I ordered 7/29 but they didn't ship until 8/2? It takes 3 days to pull some brakes? Wow, cause a 115 lb lady with one arm can pull 15-20 semi clutches (which are way heavier) a shift. More when I was using the forklift. So May I ask, what was their excuse? I filled out a customer compliant form, we will see if that get back to me. I already had to cancel my family road trip due to their delay. I just hope they sent the right parts. Save yourself the headache and just buy local.

Ordered a complete brake kit (front, back with calipers). Received 2 partial shipments and still have not received calipers, but have been invoiced for entire order. Their customer service reps are incompetent and have no idea what is going on. Save yourself a lot of anguish and buy your parts elsewhere.
Note- their website advertises 80% Customer satisfaction... if my Business generated only 80% positive Customer satisfaction I would fall on the sword. Nothing less than 95% is acceptable. If 1 out of 5 customers are p. O.'d I would be ashamed to advertise that statistic. Take it as a warning. The odds are good (1 outta 5) that you will not be happy.

I got the shipping info for a 7500$ international order. The FedEx link supplied turned out to contain an invalid tracking number. Two days after forecasted delivery date, I wrote an Email. No response. Support only works vie telephone or FAX!, welcome to the 80s.
Email support... not available.
Calling from abroad, 2$ per minute, 15 minutes of holding in the line. What a crappy support. Please avoid this company.

Tried reaching Jegs by phone for several days now for my order which keeps getting delivery date pushed back. "Please hold and somebody will be with you shortly" I waited almost an hour each time, no luck. This is horrible service and I will never reorder from Jegs again!

Go to Summit. Worst cust service ever. Once you buy something online your screwed.If you have a problem might as well forget getting it resolved...Built 2 motors with Summit and decided to try Jeg's. Big mistake

Purchased a set of drag radials on 3/15/21. It's now 4/30/21. Can't make any contact with customer service over the phone or online. They will sure take your money but good luck on a part or refund. They get 0 stars

Known of jegs for many years. Placed my 1st order on Monday. Full exhaust and new carb. After ordering peeked at some reviews and got nervous after seeing a pile of negative stuff. Almost backed out but thought heck with it. Wednesday received partial of parts. Today Thurs recieved the rest. Some of the packaging was in rough shape but parts are fine. Quick and easy thanks jegs...

JEGS provided crappy communication, uneducated details, incredibly slow delivery and then repeatedly disallowed my negative feedback. They run your credit card extremely fast though. No problem taking your money and then leaving you hanging. Purchase elsewhere or remember you were warned.

I ordered 3 items in March of 2022. 2 shipped and 1 got delayed 4 times. After being told it was gonna be over a year from my original purchase date I tried to work with them and go to a different item. Tech line wouldn't even take $1 dollar off the pricing even though it had already been 10 months. Even $20 off a $160 item I would have been okay with. I'll never buy from them again.

After waiting over a month the parts I ordered finally got here and guess what, they didn't fit! Even after hours of waiting on the phone to order them with a live person to make sure that would not happen! Customer was an insult to any level of intelligence. Will not be taken by this place again!

JEGS is a high performance auto parts website. They have fast shipping, good customer service, smart staff, great selection of quality parts, returns are not a hassle, and they do price match. I would place 5 stars but i never ordered from them, i read many, many reviews of this site, and just passed it on here.

Web shows items in stock to make you purchase, After purchasing you contact them and they tell you your orders is on back order and would receive in two months! Cancelled order will NEVER shop with them Again! Should have read reviews First! Put yourself out of Business!

Ive never been so mad. A 2nd transmission install and its mothers day. Your products are junk and your customer service is horrible. If I could give 0 stars I would. Never buying from them again and hope you dont either. They wont pay for labor, extra parts, fluid, nothing... The scum of auto parts. Im pretty sure they sent me a reman trans and I paid for new... Awful awful awful.