I tried to exchange a lab jacket for a smaller size. They proceeded to send me back the exact same lab jacket. I found it easier to go to the store to purchase one. When they refunded my money they took $20 of my refund to pay for returning the lab jacket. I have called and emailed them to discuss this and they are not responding
Shopping with Jen's is so easy. The website is easy to navigate and they have a huge number of brands and styles. I require a "tall" length in pants and Jen's is the one place I can consistently buy them in the brand that I like. Delivery is fast too!
Please read all the reviews - I am having the same problem. I placed an order, my money was deducted from my bank account, and I never received my order. I have called several times and wrote several e-mails. None of which have been returned. I will be filing a complaint with the BBB and researching how I can get my money back from this fraudulent company.
Sent the wrong color. Had to go buy a pair to go to work. If I had known they could not pick out the right ones, I would have ordered from someone else.
We apologize for any issue. You can always contact us for assistance via email at customerservice@jensscrubs.com or phone 877.672.0962. A customer service specialist will be happy to help.
I ordered on 6/21. On 6/28 the order was still awaiting fulfillment prior to being shipped. I called in to check and the operator said it was being shipped that morning. Seems like a long process to get your order.
I ordered and my credit card was charged on 04/05/2016 but have not received my order yet. I can not get through to anyone at Jens scrubs. Have ordered before and was satisfied with the order. Frustrated!
I have ordered previously from the company with no problems however the last order I placed two weeks ago has been a nightmare. I ordered both Med Couture scrubs and Wonderwink scrubs. I got the Med Couture scrubs in and they sent me the wrong size. I tried to go online and use the return process online but my order didn't show on the list so I sent an email. I got a response within a day for Drew telling me to let them know if I wanted to exchange. I have emailed 3 additional times and called several times and no one answers. My phone call remains I responded too as do my emails. Additionally, I was charged for the entire order and only received half of it. I would highly recommend staying away from these shysters.
I ordered the same scrubs from a different company several days after I ordered from Jens Scrubs. I already got the other ones but am still waiting on the ones from jens. It seems like this happens a lot and I will likely buy from other companies in the future.
I ordered scrubs for my Stanford Inters on March 3. We are still waiting for them. I have emailed and emailed Jens since March. Our Inters all have their scrubs they ordered from someone else. All but 1, the one from Jens. This is very unprofessional. I have gotten messages saying they are on the way sorry about that. But its June 15 and No scrubs.
Like other reviewers, my first order with this company was flawless. However, my second order is a whole different story. I placed an order on March 25,2016. Was notified April 7,2016 that my order had shipped (but with no tracking number). By April 17, I still hadn't received my order so I sent them an email-no response. I tried calling them but its impossible to get a human on the line, so they make you leave a voicemail. I left one, and had gotten no response back. I tried calling them at all different hours throughout the day, but every time I would get the voicemail. So now I am left with no option but to dispute this charge and get my money back. So my advice to you, stay away. They offer nice discounts, but whats the point if you'll never receive the items you purchased?
Hi Christine,
Sorry to hear about your order. I'll do my best to expedite your dispute so you can get your money back. We do our best to answer every email in a timely fashion but I'll admit we can improve on that. I hope you've found scrubs that are perfect for you and I'm sorry we dropped the ball. We have since resolved our email issues and are back to shipping as advertised.
I hope you'll give us another try next time you need to freshen up your uniform.
Jen
Overview
Jen's Scrubs has a rating of 2.4 stars from 162 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Jen's Scrubs most frequently mention customer service, credit card and several times. Jen's Scrubs ranks 4th among Uniforms sites.
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- Roslyn Heights, NY, United States
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I would like to take this opportunity to personally apologize for any shipping issues you might have experienced over the past several weeks.
For those that have ordered from Jen's Scrubs before, you know our history of superior Customer Service. We built our business on it and it is what we promise to our customers with each and every order!
For our new customers, I realize your first experience may not have been what you expected.
These shipping issues were a direct result of my decision to transition my day to day management of the company to a new business partner on January 1,2016.
Unfortunately, my new partner made several changes to our customer service and inventory management departments that directly impacted how our products were shipped.
I want to re-assure you that as of today, I am again running the day to day operation of the business.
The unsurpassed customer service is back, along with our continued everyday low price uniform offerings.
Additionally, I have reorganized our teams of customer service specialists.
I personally guarantee that both our shipping and inventory controls are back, and will be even better than they have been in the past.
Please note that ALL orders have either already shipped or are in the process of being shipped today and tomorrow.
If there is still an issue you need addressed, please email CustomerService@JensScrubs.com or call 877.672.0962.
All emails and phone calls will be answered quickly and professionally.
In appreciation of your past, present, and future support and business with Jen's Scrubs, I am also providing you with a special one-time 35% off discount code for the next new order you place with Jens Scrubs. Please use coupon code JEN35 at checkout.
Everyone at Jen's Scrubs appreciates your business.
Thank you for your continued support.
Jennifer B.
Founder & Owner
Jen’s Scrubs and Medical Uniforms