I ordered on May 4,2016. As of June 10, they still say "awaiting fulfillment." I have left phone messages and sent emails. NOTHING. I have seen their responses on this site telling others to call their customer service number. Trust me, nobody is there.
STILL WAITING... and don't fall for the comment Jen's Scrubs left on this site. She reached out... and did then NOTHING!
I've placed 2 orders with them in the past and it was great. I've placed two beginning of April and still nothing. Emails weren't returned. Calls not returned. I did send a private facebook msg and they replied that both orders had been shipped and I would receive shipping details via email. That was over a week ago and nothing. And now they won't respond to my private messages. I've left comments on their facebook and they keep taking them down.
I placed my order on 4/27/16 my credit card was charged that day. As of today I have not received my order. I called and emailed several times with no responses. Going to call my credit card holder and report them for fraud. Don't order from them. This was the first time I ordered from them and definitely my last. What a fraudulent company.
I would like to take this opportunity to personally apologize for any shipping issues you might have experienced over the past several weeks.
For those that have ordered from Jen's Scrubs before, you know our history of superior Customer Service. We built our business on it and it is what we promise to our customers with each and every order!
For our new customers, I realize your first experience may not have been what you expected.
These shipping issues were a direct result of my decision to transition my day to day management of the company to a new business partner on January 1,2016.
Unfortunately, my new partner made several changes to our customer service and inventory management departments that directly impacted how our products were shipped.
I want to re-assure you that as of today, I am again running the day to day operation of the business.
The unsurpassed customer service is back, along with our continued everyday low price uniform offerings.
Additionally, I have reorganized our teams of customer service specialists.
I personally guarantee that both our shipping and inventory controls are back, and will be even better than they have been in the past.
Please note that ALL orders have either already shipped or are in the process of being shipped today and tomorrow.
If there is still an issue you need addressed, please email CustomerService@JensScrubs.com or call 877.672.0962.
All emails and phone calls will be answered quickly and professionally.
In appreciation of your past, present, and future support and business with Jen's Scrubs, I am also providing you with a special one-time 35% off discount code for the next new order you place with Jens Scrubs. Please use coupon code JEN35 at checkout.
Everyone at Jen's Scrubs appreciates your business.
Thank you for your continued support.
Jennifer B.
Founder & Owner
Jen’s Scrubs and Medical Uniforms
The last update I received on my order was on April 7 and it was "awaiting fullfillment". I have emailed customer service 4 times... 3 times being this week when their system was supposedly backing working properly but I have yet to get any response.
I have used this company in the past and the service was great. Ordered again in April and after several unanswered emails and voice mails they mailed the wrong size. Sent it back and here we go again with the unanswered emails or phone calls! I will never order from them again
I would like to take this opportunity to personally apologize for any shipping issues you might have experienced over the past several weeks.
For those that have ordered from Jen's Scrubs before, you know our history of superior Customer Service. We built our business on it and it is what we promise to our customers with each and every order!
For our new customers, I realize your first experience may not have been what you expected.
These shipping issues were a direct result of my decision to transition my day to day management of the company to a new business partner on January 1,2016.
Unfortunately, my new partner made several changes to our customer service and inventory management departments that directly impacted how our products were shipped.
I want to re-assure you that as of today, I am again running the day to day operation of the business.
The unsurpassed customer service is back, along with our continued everyday low price uniform offerings.
Additionally, I have reorganized our teams of customer service specialists.
I personally guarantee that both our shipping and inventory controls are back, and will be even better than they have been in the past.
Please note that ALL orders have either already shipped or are in the process of being shipped today and tomorrow.
If there is still an issue you need addressed, please email CustomerService@JensScrubs.com or call 877.672.0962.
All emails and phone calls will be answered quickly and professionally.
In appreciation of your past, present, and future support and business with Jen's Scrubs, I am also providing you with a special one-time 35% off discount code for the next new order you place with Jens Scrubs. Please use coupon code JEN35 at checkout.
Everyone at Jen's Scrubs appreciates your business.
Thank you for your continued support.
Jennifer B.
Founder & Owner
Jen’s Scrubs and Medical Uniforms
Placed an order over 3 weeks ago. My package was (and still is) in "awaiting fulfillment" status. I called about 2+ weeks ago and someone answered as soon as I called and said the one color I ordered was backorder, they just received it and it would ship within the next 24 hours. Seemed legit. 2 weeks pass, still no package. I called again. Honesty probably 50+ times. No answer. I've left voicemails, emails, commented on their Facebook (which is weird). Someone responded to me on Facebook message and called me. I was at work and unfortunately missed the call. Now I can't get a hold of them at all. I just got off the phone with my bank and filed a claim. I wish I came across this site before I placed my order. If you are already in the same situation, call your bank. Good luck.
Everything went smoothly. Placing the order was easy and I received my order within a few days. I even received status updates along the way. The scrubs arrived in good condition and as expected. I will definitely use Jen's Scrubs again.
Best site for scrubs. Was super fast processing and shipping. 1000% better than Tafford.com.
Better pricing. Just an overall better experience. Will not shop for mens scrubs anywhere else now... Thank you Jensscrubs.com
Great prices and great quality. Packages came quickly as stated and items that needed to be returned were hassle free. Would highly recommend to coworkers.
I ordered over 3 weeks ago and have not received my order. I have tried to get a response from this company and have heard nothing back. I even Facebook messaged them in attempts to get my money back. Just a sad way to do business. Again, DO NOT order from this company. They're stealing people's money!
I would like to take this opportunity to personally apologize for any shipping issues you might have experienced over the past several weeks.
For those that have ordered from Jen's Scrubs before, you know our history of superior Customer Service. We built our business on it and it is what we promise to our customers with each and every order!
For our new customers, I realize your first experience may not have been what you expected.
These shipping issues were a direct result of my decision to transition my day to day management of the company to a new business partner on January 1,2016.
Unfortunately, my new partner made several changes to our customer service and inventory management departments that directly impacted how our products were shipped.
I want to re-assure you that as of today, I am again running the day to day operation of the business.
The unsurpassed customer service is back, along with our continued everyday low price uniform offerings.
Additionally, I have reorganized our teams of customer service specialists.
I personally guarantee that both our shipping and inventory controls are back, and will be even better than they have been in the past.
Please note that ALL orders have either already shipped or are in the process of being shipped today and tomorrow.
If there is still an issue you need addressed, please email CustomerService@JensScrubs.com or call 877.672.0962.
All emails and phone calls will be answered quickly and professionally.
In appreciation of your past, present, and future support and business with Jen's Scrubs, I am also providing you with a special one-time 35% off discount code for the next new order you place with Jens Scrubs. Please use coupon code JEN35 at checkout.
Everyone at Jen's Scrubs appreciates your business.
Thank you for your continued support.
Jennifer B.
Founder & Owner
Jen’s Scrubs and Medical Uniforms
Overview
Jen's Scrubs has a rating of 2.4 stars from 162 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Jen's Scrubs most frequently mention customer service, credit card and several times. Jen's Scrubs ranks 4th among Uniforms sites.
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- Roslyn Heights, NY, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Please call us at 877.672.0962. If you do receive a voice mail please leave a message so we may return your call and assist you in correcting your order. Please note live phone support is not available Saturday and Sunday.