jetBlue

Very disappointed with jet blue my flight was cancel same day no explanation was giving to me they change my my flight Fort Lauderdale instead of miami was on hold for. 3 hours lost half of my day because they gave me a later flight had reservations for restaurant lost that. Called few times about this issue the customer was ride telling me have to wait and call back again was told they don't see any notes or credit issue there's nothing they can do. Also tv wasnt working

February 20,2024 flight, Boston to Richmond. D.E.I. Hire "getting her nails did" instead of doing her job. JetBlue has really really gone downhill. From their changed ridiculous carry-on bag fees, down to the lower quality of staff they hire nowadays, they're just on a serious spiral downward. The JetBlue employee at our departure gate literally shut the jetway door in the face of my seven year old daughter and me exactly 15 minutes before the departure time, and she had the gall to tell me she couldn't let us on our flight because "we close boarding 15 minutes before departure, nothing I can do to help you". Meanwhile, the plane was right in front of me and my child, and they hadn't closed the door to the plane and the jetway was still attached. It was pretty clear the gate lady simply wanted to leave the area and be done. They had made check a single carry-on bag because JetBlue is doing this absurd marketing plot with carry-on fees, so my checked bag was on the original flight already.After 45 more minutes of waiting in a customer service line, they said the best they could do was make me wait six hours at the airport with my child for the midnight flight. So, at the end of another six hours of sitting at an airport, for no other reason than the original gate employee "wanted to get her nails did", I had to track down my bag that had arrived the destination 6 hours earlier, which was another ordeal full of bad employees. Terrible.

My luggage got stuck at Boston when it was supposed to be coming with us to JFK. The worst part was going to the Jetblue Office at the airport. Personnel were unfriendly, unhelpful, and arrogant. Very bad customer service! I was extremely disappointed with the they deal with frustrated passengers either who lost/delayed bags. It looked like they are so used to the kind of customer services they offer passengers. They were past feeling! No sympathy, no apologies, just mechanically responding with NO courtesy at all. Jetblue higher ups should not hire customer service workers like that. They should work somewhere else! Please Jetblue owner - review your pesonnel and have them trained again for the best customer service especially that it WAS not our fault if you mess up our luggages.

I've got $200 for a flight delay (10 hours delay).
Today trying to buy a ticket using my credit and it shows me some error. I've tried 4 different cards and PayPal. However if I try to pay with no credit applied jetblue allow me to proceed to the next step. That means they did that error intentionally to keep that credit till it get expired.

JetBlue provides first-rate service, particularly for travelers like me with disabilities, on my frequent flights in and out of Boston. It stands in sharp contrast to other US airlines, most of which are abysmal.

JetBlue used to offer great prices and uber-comfortable human- size seats. Now, pricing is in line w/ all the rest (and, we are learning why-collusion), and seats have been changed to the narrow squeeze found in the other "Big Boy" carriers. Buying "extra room" only buy you the ability to drop your tray table without slicing your gut (just like the others), not any normal size width in a seat.
So, sorry JetBlue, you are no longer my first stop when shopping for flights, you are just part of the ordinary (and miserable) pack.

Tried cancelling a flight JB booked on my behalf when they cancelled my flight (thanks for the less than 24 hour notice on that one too!). Went to Website to cancel the new booking they made as it was at a different airport. Clicked" Manage Flight"... and got no response. Tried a few more times and nothing. Called 1-800 number. It said go to the website. Hmmm? Website doesn't work? Stayed on the line. They were nice enough to say I'd have 150 minute wait to talk to operator/agent. Time for new CIO and CEO! Oh by the way the wait music selection just adds to the stress and frustration. I wonder when it was that last time the CEO actually tried to use his/her system himself like a typical customer?

I have tried for over a month to speak to a Jet Blue customer care, I sometimes wait on hold for an hour or more and always end up hanging up to call another day. Finally I got a hold of a representative who had me on the phone for about 40 minutes explaining rules etc, and then told me I didn't qualify for a refund. If things go back to normal, I don't think I will ever fly Jet Blue ever again. After what is going on you would think that they would refund a cancelled ticket, especially since so many people have lost jobs and money is hard to come by. Goodbye Jet Blue

There was an error in the assignment of frequent flyer miles. I tried to use chat, but they told me to call after waiting in chat for 40 minutes. On calling, the wait time was over 300 hours (no joke), with no option to get a call back (there used to be that option). So basically, there isn't any real customer service.

Jet Blue is a great discount airline. Their affordable flights are great to get you where you want to go at an affordable price. Bring your own earphones and you can watch tv or listen to the radio while in flight. Seats are cozy but comfortable. Air attendants are warm and kind. An inflight soda and snack are free.

The airline use to be my #1 pick. Now me and family will avoid it. You cannot count on it to be on time, staff is rude & couldn't care less. Flight attendants forget if not for us customers they will not have a job. How sad how ghetto this airline became.

I'm traveling for 25 years usually l never had problem, but the last one, l'm traveling with JetBlue and l can't believe how rude are this people even on the phone, l'm definitely very very disappointed.

Our luggage did not make a connecting flight with 3 hours in between flights. When calling baggage claim support 3 different times, the final time took 40 minutes to speak with a representative. Or luggage got passed off to a 3rd party for delivery, in which they could not get hold of Jet Blue either to pick up the luggage. It is taking over 48 hours to get our luggage. It is very disappointing the lack of communication and professionalism of this airline.

Just going to sleep for a 6:30 flight and bingo JetBlue cancels the flight! My house is shut down, canceled Uber and can't find another flight unless I pay $686 for a $180 flight. First and last time ever flying JetBlue! They Suck!

So my flight was delayed 3 hours. When it finally boarded, all I asked attendant DEVIN was what drinks would be compted. She started yelling at me telling me I was being ignorant and loud and using profanity
Completely untrue. I boarded that plane with my headphones on. Even the woman next to me was surprise and upset for me
So DEVIN called the cops when we landed. They did nothing, because she's a liar.
Jet Blue, you need to fire this rude attendant asap.
I would like an apology from her

We booked a flight with JustFly to euro 5 tickets with insurence.On the way back we were late on flight form JFK to Buffalo, not our fault they were only 2 passports control window opened, and too many people with small children, we also have 3 of them and no one care about that. They paged us and one worker come to look for us but no one want let's us go.The plane left before 5 min we came.So the other one was scheduled in 8 hr.We rent a car and went home. Calling then 2 monts they refused to return money.

I was suppose yo flight from jfk to ponce Puerto Rico it said on time we got to the airport at 8 p.m then the was flight delay from 10.59 to 12 am then they said that the plane coming from Fort Lauderdale was delay do to bad weather it was a lie after 8 pm the weather was good then again they said the flight from Florida was arriving at 1 am we did not take off until 2.45 am got to ponce at 7 am. Worst airline communicating with passengers and then they won't even compensate the passengers this happen all the time with jet blue. This is my 3 time with delays on jet blue

Once they were great, then they were fantastic, then they were bad, now they are average. The only redeeming quality that they have is great seats. Their awards program is the pits. I no longer bother with it.
Delays? Part of their "service". They like to keep you waiting. Thus they hope to make themselves more desirable.

Flight canceled I went to the airport this morning expecting to get on a plane to fly to Mexico when we got there. That is when we were told our flight was canceled instead of somebody emailing and letting us know it was canceled they waited till we arrived to tell us this no one emailed it so we have spent half a day back at our house because they can't get us another plane ticket tomorrow on another airline and rearranging a ride from the airport to the ferry in Mexico

Buyer beware! My flight was canceled due to weather on the day of my flight. They couldn't get me on another flight until three days later. I would have missed my business meeting. All Jetblue does is say I am sorry, we can give you a refund. But that refund does not begin to cover the cost of buying a new flight on another airline the same day of travel. Unbelievable that they were uncaring and not helpful at all.

Published review 8/31/22
My husband and I were scheduled to travel to New York in March 2020. Due to the pandemic and state shouting down, we couldn't travel. JetBlue gave us an accurate blue account and applied for our money there. My relative that we were planning to visit in New York contracted Covid and passed. It has been two years now; I am not capable of traveling. The customer representative told me that if by 09/30/2022 we didn't use the credit, we would lose it. She said, "JetBlue will keep the money, and you will lose. " She told me she was doing me a favor. I am so frustrated to hear someone telling me they are doing a favor with the money I work hard to earn. I don't know what precisely these big corporates are thinking, taking money from hard-working people. They are acting like I am the one who caused the pandemic to happen! This JetBlue is the worse company!

Purchased a Mint seat (one way) $1,474 + tax (SFO to JFK). Got onto the plane only to find out (in the air) that the seat was completely broken - no recline, bed, functionality at all. I notified the flight attendant, was told to call Jetblue and she would make a note that the seat was broken. Apparently that didn't happen. After multiple correspondence with Jetblue (phone calls & chat), I was issued only a $200 travel credit with no additional ability to contest this. The Operations associate implied that there was no proof because the flight attendant didn't make notes of this issue and this credit was "a courtesy." The Escalation associate said that in the, "carriage contract, they cannot guarantee your seat works and $200 travel credit is the only thing they can do." Sad that you can spend that amount of money and you're not guaranteed to get what you paid for. In addition, Jetblue will no longer fly to my local airport (BTV) in less than 2 months, so I would have to spend even more money just to try to use that credit at another airport - it's pretty much useless to me now. Been a loyal customer of JetBlue's so I'm very disappointed that they don't stand by their product and purchasing a Mint seat is risky.

We just returned from our trip to Arizona. On our way there our flight got CANCELED. The employees are extremely rude, not helpful at all, no information was given to us on why or what happened and 48 hours later we received an e-mail on how we can go about rebooking a flight to reach our destination. They told us to rebook on our own with another airline if we want to fly because they don't partner with other airlines and they couldn't be of any assistance. They left us hanging at the airport without giving us any vouchers for taxi to go back home or to book a hotel. They told us that they will reimburse us the cost of the flight that was canceled and not the cost of the new flight that we had to book last minute and it was four times the money. Besides the fact that they ruined our vacation and we reached our destination 30 hours later extremely exhausted with connecting flights, their mistake cost us a fortune, customer service was terrible and getting reimbursed was extremely difficult. Let's see if we even get reimbursed. They said credit should appear 7-10 business days after requesting to get reimbursed. They didn't even have the courtesy to do it on their own after the hell they made us go through. PLEASE do yourself a favor and don't book with them. On our way back ( yesterday) we book seats all the way in the front. Second and fourth rows. 4 people. Even though they asked all the A passengers to board first; that was us, they allowed anyone to board without checking their boarding passes. The passengers from the middle and the back of the plane that had paid cheaper fairs, took all the space on top of our seats and no one from the front seats had space to put their carry ons. We and other passengers from the second, third and fourth row had to check in our carry ons because the crew just didn't care of what was going on. We had to wait for them to take everyone's carry ons go check them on and bring us tags. Passengers were very upset they were yelling and arguing with the in flight crew and we had to wait for this madness to be resolved. Just a terrible experience overall. Very disappointed!