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JewelryRoom has a rating of 3.1 stars from 208 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JewelryRoom most frequently mention customer service. JewelryRoom ranks 13th among Auction sites.
This company responds to reviews, but usually not within the first month
This is a perfect way to buy something for auction you are very easy to buy something if you are just cautious with how you do it look around don't judge and jump on the first thing that you find have a look around first
I won purple amethyst earrings. They sent me an emeraled necklace that I already have. I notified JewleryRoom dot com. They attempted to help me and requested I return the necklace. I asked if I could have a shipping label. I didn't want to pay for their mistake. At that point all communication ended. They will not call me back or respond to my e-mails. I have spent several thousands of dollars with the company. So sad I really wanted those amethyst earrings.
Bad site. They claim they sell estate and liquidation jewelry and gems, but it's just all cheap junk make in Thailand and India.
They use stock photos as well, so the item you're seeing in the photo is not the item you're bidding on.
Very misleading and dishonest!
And they charge you an arm and a leg for shipping and handling.
* JewelryRoom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Got a necklace that was very tiny.was not accepting that.was not what it appears to be on line
Great
Enjoy the bidding and the jewelry ✨️ looks nice
Itms are fake. You pay thousands for fake jewellery that peels off after a month. Disgusted by them! Sadly, you only realise your mistake of purchasing from them, after the transaction has been made and your cheap pieces reach your shores and start to peep off. I tried calling and returning the jewellery but to date have had no response from them. This is now over 2 yrs. Totally disgusted by such fraudulent people and organisation.
It is rarely situation when I had such a great customer experience that it is pleasure to write a positive review. I purchased here the marvelous diamond pendant for my girlfriend. So satisfied with this experience. Not only the quality of the jewels here is the best of the best in any category that would fit your budget, the customer service is above superb. Do yourself a favor dealing with this company.
My fiancé and I was searching for the best shop to buy our wedding rings. When we finally got into Jewelry Room we just came out after a few days with two gorgeous rings. That is the place that helped us to decide what we want and get it for a reasonable price. I would definitely recommend this company to anyone looking for quality jewelry.
So this is the second time I've won an auction and purchased a ring this time there was a little hiccup. My ring hadn't been sent out right away. I contacted them and they said oh that's because you're a billing address is the same as your shipping address for verify that we need you to send proof of that for you live and I really appreciated the fact that they were looking out for me and once again, I was happy with the product. Thanks again guys you're the best.
The items received were not up to the expectations of the quality of the photos! I expected more but you live amd you learn
I was expecting to get high quality jewelry at an auctioned price for possible retail
The Jewelry Room is wonderful place to buy jewelry. First of all, there is the great selection of wedding and engagement rings I was looking at. I believe I will never buy a piece of jewelry anywhere else again because here I have found the best ring for my fiancé. It's no more expensive than going to a jewelry store and just picking something out. Guys do the great work making people happy!
I had a small issue with Jewelryroom few days ago, and quickly they have resolved the issue and I'm extremely happy about how they handled the situation.I have bought a few items from them and will definitely continue to do more purchasing. Thank you for everything Jewelryroom!
Please see above statement.
I liked many of the items displayed, I have bought several items. Good value for the price.
Way better than the picture! And fits like a glove! I'm a size 8, and was skeptical if it would fit or not and it fits perfectly. It looks like the REAL thing, lots of shine and sparkle. The size of the center crystal is also perfect not too big and not too small!
I've won three auctions so far. I have found that the staff that run JewelryRoom are quick to respond to any questions I have and to resolve any issues I have had. The payment system is easy to use and they work hard to ensure that my items have been shipped in a timely manner. I definitely give them 5 Stars.
I had an item still in my cart when I had already paid for it. The issue was resolved quickly. I use the eticket to contact them.
I saw an online ad on Facebook, then checked for reviews on line and made the choice to try the site out.
Tip for consumers:
I have found that the eticket system works wonderfully.
Products used:
I purchased jewelry
Easy, fun and good quality goods. Very happy with my choices. Cheers
Earrings and rings
For my 40 anniversary I but size 9 ring with ruby!
You sent me size 6! I need shipping label to send back to Hong Kong! Because I didn't buy it from Hong Kong I thought I am buying from Jewelry Room in Hawaii!
There no reaction from customer service and it is not my fault you sent me wrong size!
She told me to send ring back to Hong Kong ! It is $46
So I asked for shipping label, sent 3 emails
No reply!
I did buy jewelry before from Jewelry room
Did not send jewelry that paid for and won did not answer bbb so do not waste your money dishonest please use PayPal if you still dont believe me that way you get your money back at least horrible company
I been shopping with them for a while before they got upgraded. Recently I got to win some nice jewelries and got them checked and they were genuine as they were advertised except for one ring that had a difference in design but it's looking nice. Shipping is a bit high if you buy too little amount, buy more and pay less shipping. I recommend anyone to shop at jewelryroom if you want value and variety.
Good service but very poor quality. I won't risk shopping with you again. If I could remember my password I would have already deleted my account.
Curious and helpful.
Someone told me about police auctions.
I sent an email and am still waiting for an answer about a refund.
Still waiting to hear back.
Do NOT purchase from this site. I won an auction for a 1.06 caret blue diamonds ring and was sent one less than half that size. It is also of very very pore quality. After waiting for 8 weeks for the wrong ring to arrive, they now have mucked me about for the last 2 weeks trying to sort it out. Tina said she would organise a refund and for me, and I was to keep this ring I won't wear, and after I agreed to that she is now asking for me to return the ring to get my refund ( at my cost of over $100 nz) please please please do not get sucked in.
I will remove this fee d back one I have received my refund.
I have bought 13 items from here and out of the 13 items, around 6 being rings, 3 of the ring's stones have fallen out within the 1st week of wearing them. Other than that, it's an easy site to use and bid on. Thanks.
Tip for consumers:
It's a bidding site so make sure to constantly check your email to see if your item was out bid.
Products used:
rings
Over the years I bought thousands and thousands of jewelry and most of the time I was happy with the purchases and I was charged accordingly. But my last purchase not so much you charged me more then my items were worth so I'm rethinking if I should continue buying from you?
Did not got back to me with my concerns
Convenience
It has been 3 weeks until now my jewelry won 4 pcs and paid it for $400 still not shipped. Please give me back my money.
These site is bulsheet! Scammer! It says from Hawaii but it is from Hongkong. You people are scammer!.
* JewelryRoom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
If I would have known that the jewelry was coming from China I would never of bought it. It's taken almost a month to get my merchandise from China because it's got to pass customs to customs to customs. You need to tell your people were you are getting the merchandise from. A lot of people do not like buying from China because they have inferior products
I don't know? I haven't seen any of the merchandise yet. I'm waiting on four pieces and hopefully I'll see the daylight when they get delivered
Hello Mark K. And Readers,
Thank you for bringing to our attention. To fairly address the issue, please allow us to acknowledge it with the feedback.
Customer said,
“If I would have known that the jewelry was coming from China I would never of bought it.”
JR Service Team,
"Our company JewelryRoom operates in the USA, Hawaii and Hong Kong. A good part of our diamond supplies are from the USA, New York City"
There are many smart buyers who are starting to understand the diamond industry in China, for those still unsure, allow us to briefly display some facts from google.
"Facts from Google Search...
"What is the largest jewelry show in the world?"
World's Number One Fine Jewellery Event Returns In 2023!
Jewellery & Gem WORLD Hong Kong (JGW), popularly known as the September Hong Kong Jewellery & Gem Fair
"Tell Me More about Hong Kong, China and Diamonds?"
There are many wealthy people in China according to various search results. For instance, Forbes listed several Chinese billionaires as of 2021, including Zhong Shanshan, Colin Huang, and others. Nonetheless, China's growing economy and increasing demand for luxury goods, including diamonds, suggest that there is still significant wealth to be found and growing in China.
Firstly, China's expanding economy has led to an increase in the demand for luxury products, including diamonds. As a result, the demand for diamonds has been steadily increasing in China, making it a lucrative market for investors. With its growing wealthy consumer base, investment in diamonds in China could yield significant profits over time.
Secondly, the Chinese diamond industry is rapidly expanding, with many big national diamond manufacturers and traders now based in China. These manufacturers and traders offer competitive prices and better quality diamonds to consumers compared to other countries. This means that investors can purchase diamonds at a lower cost in China, and subsequently obtain higher returns on their investment.
"Is buying diamonds from China reliable and strong?"
There are a few reasons why China is becoming increasingly genuinely strong in the diamond industry:
Growing consumer demand: With China's rapidly growing middle class, there is a strong demand for luxury goods, including diamonds. As a result, the country is becoming one of the largest consumer markets for diamonds.
Investing in the industry: China has also been investing heavily in the diamond industry, with the government providing incentives for diamond companies to set up factories and diamond-cutting centers in the country. This investment has helped boost China's production capacity and technological capabilities in the industry.
Overall, China's growing consumer market and investment in the industry have helped make it a strong player in the diamond industry. Many big companies from USA, England, France & Italy are following the strong China trend and direction.
Our company has been invited to Las Vegas JCK Shows for nine consecutive years and also has been involved with other official jewelry shows with international, such as Hong Kong, Thailand, Malaysia etc. And we have been online jewelry for over a decade. Please buy at ease, as we continue on working how our customers can buy genuine diamonds at their best price with strong quality.
Thank you readers, for giving us a chance to address this feedback.
With thanks and appreciation.
JewelryRoom Service Team
I have managed to win some beautiful pieces of jewelry for a very reasonable price! The jewelry is very good quality and it very easy to bid and use the site. The jewelry description is on target and you have an informed decision on what you are bidding on. Enjoy your new jewelry and have fun winning!
I just have reached my $300 limit and needed a reset .
Because of the pieces of jewelry that was being offered and I keep coming back for the quality of the jewelry.
I bought 2 pairs of earrings for my daughter. She lost them her first time wearing each pair bc the backs were so loose they wouldn't stay on. I spent over $300 for a ring that took over 2 months to arrive and it is NOT the same ring I had bid on. Similar but NOT the exact ring and you can tell its not real, just looks so fake and cheaply made. Even though it says 18k gold there's holes and scratches on it like it's just plated if anything. The "diamonds" if they're real which i doubt are super super tiny. The color of the main stone is also not the same color I expected. Its bull$#*!. I'm really pissed about it
Don't get scammed like I did.
Tip for consumers:
Don't buy from them. Just go in person to a jewlery store or pawn shop. This site is a rip off. They also charge you an extreme amount for shipping. 2 pairs of earrings that I "won" at $20 a piece $40 total ended up costing about $75 with shipping. My ring that took over 2 months to arrive, cost 260 but with shipping it was 310. Not worth it. Cheap fake products. Embarrassed I fell for it. If it seems too good to be true it probably is
Products used:
Bought a ring and 2 pairs of earrings
Hello Alicia T and Readers,
Thank you for bringing to our attention, to fairly address the issue and allow us to feedback.
Customer said, “She lost them her first time wearing each pair bc the backs were so loose they wouldn't stay on.”
JR Service Team, “This loose earring backing issue has never happened before, but if we would’ve known. We would’ve been happy to resent the lost earring backing if that may help resolve the issue, or if you have contacted us through our customer service, we may ask customer to send back for replacement. Unfortunately, we do not have any records showing that you have contacted us regarding this situation.”
Customer said, “I spent over $300 for a ring that took over 2 months to arrive and it is NOT the same ring I had bid on. Similar but NOT the exact ring and you can tell its not real, just looks so fake and cheaply made.”
JR Service Team, “The two earrings at lower price range which you have bought on April 13,2021, and were shipped with tracking number within 2 days.
The higher value of the pink topaz 18kt solid gold ring was purchased on April 9,2021 and shipped on May 7,2021. The delay was caused by you as a new customer first-time buyer and require address confirmation in verifying our new customers are not credit card fraud buyers before high price shipment. After few weeks, we are finally able to contact you for verification for shipment.”
Customer said, “The "diamonds" if they're real which i doubt are super super tiny. The color of the main stone is also not the same color I expected.”
JR Service Team, “Alicia, if you read our description from this original product link https://www.jewelryroom.com/product.php?aid=588631 It has clearly shown there are 24 pcs of diamond with total carat of 0.15 and based on google search for diamond size, you can guess which size can be expected. As for the color different from the main pink gem, every computer color level monitor has a little different on true color image, therefore cannot be expected to receive the same color as you see from computer.”
Customer said, “They also charge you an extreme amount for shipping. 2 pairs of earrings that I "won" at $20 a piece $40 total ended up costing about $75 with shipping.”
JR Service Team, “For mailing jewelry, it is a requirement for insurance as well, therefore include insurance, shipping & handling at $20-25 is a quite fair amount for jewelry shipment. In fact, due to the pandemic, the shipping cost has raised in price, yet JewelryRoom insist remaining the same price for all our customers.”
Customer said, “you can tell its not real, just looks so fake and cheaply made.”
JR Service Team, “All our jewelry is 100% genuine and real, unless we have clearly stated on title “Lab Created Stone” Only genuine diamond and gem has its own natural birthmark or inclusions. And we also use solid gold and not plated.”
Thank you readers, for giving us a chance to address and explain this feedback. We understand the frustration from buyer’s point of view, we will always try to be fair, but it won't always feel equal.
With thanks and appreciation.
JewelryRoom Service Team
It's not what it shows in the picture. When I got it, I was surprised at how small it was and that the tip is too much to find out that other places don't charge this money, in any case, it's not worth the money we pay.
Hello Sareh K. And Readers,
Thank you for bringing to our attention. To fairly address the issue, please allow us to acknowledge it with feedback.
Customer said,
"It's not what it shows in the picture. When I got it, I was surprised at how small it was and that the tip is too much to find out that other places don't charge this money, in any case, it's not worth the money we pay."
JR Service Team,
"First, thank you for visiting us at JewelryRoom"
"Sareh K. Has won a beautiful genuine pearl 18kt solid gold pendant for only $16 from our auction. The item was shipped timely within a week. This auction has been through (QC) quality check, therefore we are confident the purchase is the exact item received.
Item size may not meet her expectations, but in our description has clearly stated the total weight. Understand, most of our photos will be zoomed in for details. Different computer screens, operating systems, and even different web browsers have different color characteristics."
Finally, we have contacted Sareh K. But did not receive any reply. Please see link for proof. https://www.livehelpnow.net/lhn/ticketsdisplayticket.aspx?lhnid=8253&tid=12ec3793-929d-4d0e-baab-5197275d36b7
"If there are any questions regarding purchase, please contact us at https://www.jewelryroom.com/helpdesk/ "
Remember, if there are any problems with our products, we have our customer service department handle the issue with an average of 6 hours reply and follow-up.
Thank you readers, for giving us a chance to address and correct this feedback.
With thanks and appreciation.
JewelryRoom Service Team
I purchased a number of items from them and had a problem with some charges that I paid, Having communicated my problem and am happy to say that they were extremely fast in settling my problem in a way that was satisfactory and will undoubtedly mean further business with them in the future,
Tip for consumers:
I reported a problem with some charges I had paid, to their credit they were very fast in addressing my problem and settled the matter in a very satisfactory way for both of us. For one Item I had purchased I was sent the wrong item, this has now been replaced with the proper one that was purchased. I expect that there will be further items bought by us in the future.
Very impressed with their fast replies to emails and positive actions.
Products used:
Rings and other items. Nice rings and pendants.
Thank you John, Hope we can see you back shopping at Jewelryroom.com
Gain trust and grow your business with customer reviews.
Discover incredible deals on a wide range of products at our online auction site, JewelryRoom.com. We offer authentic solid gold and real diamond jewelry, as well as cameras, electronics, gadgets, watches, bankruptcy items, and antique items. All our auctions start at just $1 and have no reserve prices, allowing you to purchase products at the best price and buy jewelry of your choice at a price that fits your budget. Don't miss out on this opportunity to shop comfortably from the convenience of your own home and save big on high-quality items.
Since 1998, JewelryRoom has been selling over 2 million jewelry products online. As an online auction platform, we make it convenient for customers to access a wide variety of items, providing transparent bidding, competitive pricing, and access to rare unique pieces. Our goal is to keep our customers satisfied by offering the best price, best service, and best overall buying experiences.
Hello Lisa M. And Readers,
Thank you for sharing your feedback. Please allow us to feedback and share our response. Thank you!
Customer said,
"I won an auction for a 1.06 caret blue diamonds ring and was sent one less than half that size."
JR Service Team,
"First, before we dive into the situation, please allow us to back-track all the true data as shown below."
Customer Lisa won and paid for this auction on Sept 2,2020
1.00 CT GENUINE BLUE DIAMOND SOLITAIRE 14KT SOLID GOLD ENGAGEMENT RING
https://www.jewelryroom.com/product.php?aid=559488
Customer Lisa mentioned she had received less than a half carat blue diamond ring.
During this period of her purchase time frame, we have these 2 types of Blue Diamond Rings at auction which are half a carat or less.
1/4 CT GENUINE BLUE DIAMOND & 1/3 CT DIAMOND SOLITAIRE 14KT SOLID GOLD ENGAGEMENT RING
https://www.jewelryroom.com/product.php?aid=557817
1/2 CT BLUE DIAMOND & DIAMOND (VS CLARITY) 14KT SOLID GOLD ENGAGEMENT RING
https://www.jewelryroom.com/product.php?aid=554470
Please note, you can tell these two items are in the same period of auction by the number sequence
Is there any chance we may have shipped the wrong item to Lisa?
Possible?! But very unlikely. Because first, we go through several quality checks before shipment. Second, with her New Zealand shipment, we have to declare a very strict description of their country's customs. Third, her printed invoice will shown item image, which is a totally different style and appearance from her purchased solitaire ring. Therefore, it is very unlikely we will ship her the wrong item.
Customer opened eTicket at JewelryRoom helpdesk:
Here is another eTicket history from our customer service department.
https://www.livehelpnow.net/lhn/ticketsdisplayticket.aspx?lhnid=8253&tid=5108bfda-ec3e-4302-adc5-80cbd265f78b
As you can tell, customer contacted us on Oct. 30,2020 and our service agent replied on the same day, Oct. 30,2020. During that week, we also tried calling her by phone with no success, and we have never gotten any replies from customer Lisa, therefore case closed.
Customer said,
"Tina said she would organise a refund and for me, and I was to keep this ring I won't wear, and after I agreed to that she is now asking for me to return the ring to get my refund."
How would we have resolved her problem at that moment?
We first offered her to keep the item with 10% refund, if that does not resolve the situation. We would've asked her to send images of the ring, to determine if it is necessary to send it back for replacement. Usually, a full refund without any problems if the buyer decides to return the ring during that time.
This was the last and only email we'd gotten from her.
Conclusion:
It's difficult to resolve any issue if there is lack of communication between the buyer and the seller. From the statistics above, we still cannot confirm if her complaint is true or not. We sincerely would like to resolve the issue if only we have more information and communication.
Thank you readers, for giving us a chance to address and correct this feedback.
With thanks and appreciation.
JewelryRoom Service Team