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JewelryRoom has a rating of 3.1 stars from 208 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JewelryRoom most frequently mention customer service. JewelryRoom ranks 13th among Auction sites.
This company responds to reviews, but usually not within the first month
This is a perfect way to buy something for auction you are very easy to buy something if you are just cautious with how you do it look around don't judge and jump on the first thing that you find have a look around first
I won purple amethyst earrings. They sent me an emeraled necklace that I already have. I notified JewleryRoom dot com. They attempted to help me and requested I return the necklace. I asked if I could have a shipping label. I didn't want to pay for their mistake. At that point all communication ended. They will not call me back or respond to my e-mails. I have spent several thousands of dollars with the company. So sad I really wanted those amethyst earrings.
I'm not happy with delivery. Three last times I had issues with FedEx. Plus it took more than a week to clear customs etc. I prefer DHL.
Im discouraged to make purchases when I think of the hassle I get with the local delivery, phone calls, mails etc with FedEx
Thanks
I have never seen anything like this. This business should be SHUT DOWN. Really BAD, BAD, service. They do not respond to emails. The phone number changed. Items not as described. Fake bidding information. The owner should be held accountable. DO NOT BUY or you'll be sorry as I am.
Tip for consumers:
DO NOT BUY! Horrible experience. Very expensive shipping and other fees. Shipping is taking over 2 months. Impossible to receive reply from the vendor. Save your money!
Products used:
Jewellery. Read my review. Worse experience ever. Shipping takes over 2 months.
* JewelryRoom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
The Jewelry Room made the whole process easy, from the first bid until the delivery (when the parcel was carefully placed in the safe shelter outside my front door). The item I received was beautiful, true to the picture and true to the description. The payment process is easy to follow and it doesn't take long to fill in the necessary details.
I was attracted to the beautiful jewelry at the bargain prices. Some of the pieces are selling at well below their value.
OK! I really don't care for rings that are plated because the plating always rubs off then they look like CRAP. I like the stones in these rings.
The only thing I really didn't care for is you shipping, $20.00 for your first item then so much for each item afterwords. Gets expensive and your paying more for shipping than you pay for the items.
Something new and to just try you out to see this was going to go.
The necklace is pretty and the Swarovski crystal is sparkling. However, the chain is not even while the chain is fasten on both sides of the stone, which mean I can't adjust the length of the chain. When I was wearing it, the stone is not centered on my chest. It kept off the center.
I requested a refund on this chain it was paper thin couldn't even see it so was very disappointed.
Before this bought a necklace that was over a thousand dollars was supposed to be valued at $15.000
Certainly not.
never received reply
Have purchased before quite a few times.
The clip which was attached to the opal ame off as soon as I tried to take it out of the little plastic bag and the whole piece is now unusable. I did not have high
Expectations, but the piece was bad quality and a waste of money. Sorry about that
But it is what it is
The pieces looked quite good on the site, but in normal circo stances, it was really bad quality
I don't think they are very good when it comes to business. They don't hesitate to take their payments. But they definitely procrastinate when it comes to sending your items. I have sent multiple messages to their customer service. All they tell me is that they are waiting for New York postal service to ship the items. I have googled them and no company comes up for their shipping company. Highly ridiculous!
Tip for consumers:
That they don’t have control of their shipping.
Products used:
Rings, necklace, earrings
Hello Candis R. And Readers,
Thank you for sharing your feedback. Please allow us to share our reply. Thank you!
Customer,
Customer Candis R. Purchased a total of 8 jewelry items from JewelryRoom between the month of August 2021 til November of 2021. She is very upset about the delayed shipment.
JR Service Team,
Yes, customer Candis did make purchases from JewelryRoom. Orders shipped on-time, but few of her items got delayed.
Candis has also contacted us 8 times between August 29 to December 2,2021, although our staff each time has replied to all of her emails within 24 hours. Unfortunately, we may not have handled the situation correctly.
Therefore, we sincerely apologize for the delay and mis-handling the situation.
We have no excuses, no explanation, nor does the customer want to hear our excuses. Bottomline, we did not deliver her orders timely. We apologize and are sorry for this matter.
But what actually happened to her orders?
During that time, our diamond vendor from New York City had items to be sold in JewelryRoom. They were having issues with U.S. customs and shipment during the heavy global virus period. With the new shipping restrictions and rules, which has caused many interruptions to our transition.
It is like eBay. Usually the vendor will list items at our auction, and then ship them to JewelryRoom for verification. When the auction ends, we will ship the verified item to the winning customer.
What have we improved due to this situation?
Because this situation has occurred a few times in the past, we now no longer list an item for our vendor into our auction, if the product is not in our hands.
We have fine tuned our system since last year 2022.
Thank you for the feedback as JewelryRoom continues to improve to better serve you and our customers.
With thanks and appreciation.
JewelryRoom Service Team
I am very disappointed with it the bracelet is noting like it looked on line it is very small and insignificant I certainly wont shop there again and what is more it didn't list that it was American dollars so it cost me twice as much in Australian Dollars
I saw it listed and thought it would be good to try
Still waiting for my ring from 3weeks ago I ordered and payed it and I have not even got it cost$372 and they said it has to came to the office to be shipped out. People need to tell the truth stop ripping people off with your jewellery. I thought this was great to buy a beautiful from this company but I was wrong. Brought my first ring. And it was a fake I put in on my finger and it broke. I was supposed to be 18ct. Well that was a joke. Payed $250 I would like my money back on both stop disappointing people. I'm discussed in this company
Not happy at all with service sent emails and said it's on its way what I purchased. And still have not received it
The pictures on the website look good.
The prices are so cheap... and there is a reason for this - the stock it terrible.
I ordered a ring for $200us I waited 8 weeks, the good I received were shipped from Hong Kong - on opening the parcel the ring was terrible - I wouldn't even wear it - terrible quality & cheap looking - think kids jewellery & the worst thing - there is no returns details & the website doesn't even have a contact us page.
Be warned - this is a rip off!
I can only conclude that all the positive reviews are fakes!
So idisappointed!
I can never receive a response. They will only contact you to get you to make a purchase. My product doesn't match the description. I asked how to start a return and never received a response
If I could give a negative 5 I would
I don’t know. I never checked the reviews. My mistake
I never got my yellow diamond could have bn better
I don't think was good
Because I never got my certificates
In some cases you have charged me $ 25.00 US dollars freight for each item and sent two items in the one shipment. I should receive a refund.Regards Ty Callander.
I had no response.
I like your jewellery.
* JewelryRoom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I bid on two necklaces and exited about the size on the necklace on the picture. It wasn't until I pay for the bid that I notice the weight of the item. When I received my order my disappointment was even bigger, the item was not what I was expecting. I did test it and yes, it is real gold 18k but the size is not of my interest.
It was my first time bidding on gold jewelry.
* JewelryRoom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
It took a bit of time to receive my first package that probably was my fault over extending my limit(what can a girl say)
I am so very PLEASED with my purchases & in fact I have now gone down to the ONE supplier.
Thanks Jewelry Room Team
The say you get what you pay for is exactly the slogan this company should have on their webpage. They are cheap but unfortunayey yes the comany is also cheap. This company does not communicate other than their standard scripted answers. There delivery time is not what they state on their webpage. Beware, you are not getting a bargain.
Hello Peter S. And Readers,
Thank you for sharing your feedback. Please allow us to address the issue and share our response. Thank you!
Customer said,
"They are cheap but unfortunayey yes the comany is also cheap."
JR Service Team,
"Due to lack of information, and unable to confirm if Peter S. Actually made any purchase from JewelryRoom. But we will try our best to address the issue."
Peter S. Has submitted a review on Oct. 15,2020.
Our JewelryRoom database has shown there are a total of six customers by the name Peter with last name "S" initial.
1) Peter SciXXXXX, first purchase since 2014 (No signs of reported case, No Refund)
2) Peter SkoXXXXX, first purchase since 2013 (No signs of reported case, No Refund)
3) Peter SmXXXXX, first purchase since 2023 (No signs of reported case, No Refund)
4) Peter StXXXXX, first purchase since 2014 (No signs of reported case, No Refund)
5) Peter StoXXXX, first purchase since 2012 (No signs of reported case, No Refund)
6) Peter StrXXXXX, first purchase since 2018 (Opened Tickets, Request Return and Refund)
Based on the information above, and the eTicket writing style, it appears #6 Peter StrXXXXX maybe the person wrote this bad review. Assuming this is the customer who made this complaint.
By the name of Peter S. Has made this purchase below...
1 CT DIAMOND SOLITAIRE 14KT SOLID GOLD ENGAGEMENT RING
https://www.jewelryroom.com/product.php?aid=463500
Customer said,
"This company does not communicate other than their standard scripted answers. There delivery time is not what they state on their webpage. Beware, you are not getting a bargain."
JR Service Team,
We have also communicated with him back and forth four times during this period in trying to resolve the situation. As a result, we have accepted his return and have fully refunded his purchase during that moment and he has also returned the ring.
REFUNDED Transaction ID: 52H51365CN247911S
Conclusion:
The customer bought the ring, found unsatisfied. After our email communication, we immediately fully refunded his order.
To be honest, this 1 carat diamond solitaire solid gold ring was purchased way below our cost.
For less than $1,000 this is the actual YouTube video of this solitaire 14kt solid gold ring.
https://www.youtube.com/watch?v=L2ilApfuquA
You can also see the video from the product page, item 463500
In my experience, product satisfaction is not that easy, it can be complicated. Personally, I believe this one carat gold ring is a great deal. Anyway, we fully refunded this customer a long time ago.
What do you feel? Do you think this one carat diamond gold ring is worth buying?
Thank you readers, for giving us a chance to address this feedback.
With thanks and appreciation.
JewelryRoom Service Team
Love the range of jewelry and the quality is exceptional. I've purchased many items. Will continue too
Its now been 8 weeks & still no refund & no answers. According to my return tracking they received my return on June 29th. Everytime I reach out to their customer service with questions like "is it possible your shipment department made a mistake or lost my return" I get just a standard, the same standard answer which is "If our shipment dept. confirms your return we will let you know" which is no answer. They have my return & my money. The Better Business Bureau tried to get involved by contacting them and they ignored their messages. Any reputable company would take the tracking showing delivery & issue a refund. This company will not even answer questions like how long do refunds usually take etc. Its like they have a book of standard sayings and thats it. I need help getting my refund but I no longer know really where to turn. If any one has suggestions Im open to them. In the meantime think long and hard about buying from this company. Ive heard of fake gold & gems so what seems to good to be true & then theres me. If you have any trouble and you need to return good luck. I did everything right getting company approval to return. Sending with a trackable label & Im out $135. Use me as a BUYER BEWARE
"OWED $135 BUYER BEWARE" Thank you Arthur L for revising feedback back to 5 stars. We still want to public comment to apologize with your earlier experiences with JewelryRoom. We are aware the process was much slower than expected due to the Globe Virus. Althrough we have 100% fully refunded your invoice. In the past, all returned items must be carefully review by our jewelry expert to ensure the item is legit. We have also learned how to improve and speed up our return policy. Thank you for your understanding. I am very sorry, that you have to go through these procedure. Once again, so sorry. Mahalo! JewelryRoom
I ordered a fairly expensive emerald ring from Jewlery Room. I waited 5.5 weeks for a delivery. When it came the emerald was a milky lime green so I contacted customer service who said could return no problem. I enclosed a copy of the invoice & the customer sevice email & mailed with USPS & it was delivered to them on June 29th. I waited fot my refund but it didn't come. As of today its been 29 days. They refuse to refund my money saying it has to be confirmed by their shipment dept. When I ask how long that will take or ask for a supervisor I get no response. Ive sent them proof of return & delivery but they are refusing I am at my wits end & I don't know what to do. Ive thought about calling my local news station which helps getting money back & contact the Better Business Bureau & FTC & States Att. Generals Office of Hawaii for unfair business practices. I shouldnt have to do this to grt an approved refund. BE CAREFUL BUYERS IF U GET DOMETHING YOU DON"T LIKE OR IS WRONG GOOD LUCK GETTONG REFUND
Professional web site, and very well designed and easy to use.
Prices are just right
These guys constantly promise and don't deliver. They lie constantly and can't keep track of anything.
Warning: stay away from these people...terrible quality...even worse service.
Tip for consumers:
They are incompetent and major liars.
Products used:
Don't want anything from them.
Hello Jack D. And Readers, Thank you for bringing to our attention. To fairly address the issue, please allow us to acknowledge it with feedback.
Customer said,
"These guys constantly promise and don't deliver. They lie constantly and can't keep track of anything.
Stay away from these people...terrible quality...even worse service."
JR Service Team,
"We do not understand why Jack accuse JewelryRoom as worse customer service? Our email history record only shows that Jack has responded to our message once. PLEASE SEE LINK https://www.livehelpnow.net/lhn/ticketsdisplayticket.aspx?lhnid=8253&tid=8d74770a-ff8e-44c3-99c6-c1216bcc10ff "
"Jack D. Has purchased 60 items within 10 invoices from JewelryRoom between the May 2023 to July 2023. 100% of all his orders has been shipped timely. Jack submitted this feedback on Aug. 7,2023. His last invoice was purchased on July 25,2023 and was shipped out on July 27,2023. As of Aug 6,2023, his order status of the July 25th order... Currently, In the United States, Arrived at processing centre (inward office of exchange) Therefore, it is shown not yet delivered. But shall be deliver within 2-4 days."
25-JUL-2023 14:35 PURCHASED 8 ITEMS, AMOUNT $189.43
27-JUL-2023 16:38 POST OFFICE Posted (Handed over to carrier / Left for destination)
06-AUG-2023 00:05 UNITED STATES Arrived at processing centre (inward office of exchange)
11-AUG-2023 12:52 UNITED STATES Delivered
"If any question regarding purchase, please login and review shipping status or contact us at https://www.jewelryroom.com/helpdesk/ "
Remember, if there are any problems with our products, we have our customer service department handle the issue with an average of 6 hours reply and follow-up.
Thank you readers, for giving us a chance to address and correct this feedback.
With thanks and appreciation.
JewelryRoom Service Team
The jewellery I have purchased many times is beautiful. The prices I paid for each piece is excellent.
My merchandise was received in a timely matter and in excellent condition.
I love the challenge on bidding for exceptional jewellery. The administrators are very helpful and knowledgeable.
All my many jewellery purchases have been lovely. Everything is received in a timely matter. I love my jewellery.
I have purchased from the JewelryRoom a few years ago. I have had only good experiences and I love the fact it is your decision on whether to bid or not on a certain piece. It is exciting. I am happy knowing there are people from the JewelryRoom willing to help with any issues or questions you may have.
Ok so i wone a auction but because you wouldn't except my debit card for three days theni lost my itom that i had wone and then you put a 30 points against me so now i dont have a perfect score against my name but ast the time ran out you let meto use the same card on my next item
i tried but i could not get through so i just gave up on trying.
there was none around ust not good enough
I have always doing auctions in Melbourne but i dont live there and i dont drive so much easier to do it online
Hello Anthony M. And Readers,
Thank you for bringing it to our attention. To fairly address the issue, please allow us to acknowledge it with feedback.
The customer basically saying,
"He won an auction, but wasn't able to complete his payment. As the result, he lost the opportunity of checking out. Also gotten remark as non paid bidder"
JR Service Team,
"First, thank you for your business. Today we have reset and removed the remark as non-paid bidder."
"Anthony M. Had a total of three paid invoices during August 2023, which all had been successfully shipped in August 2023."
"One of the unpaid invoices of $64.25 with multiple attempts of failed payment, was shown in our payment gateway data.
For all the reasons why his payment cannot be processed, due to insufficient funds
On August 18, between the time 14:04 to 14:26, within 22 minutes and 10 attempts, his payment failed due to insufficient funds.
On August 18, between the time 17:02 to 17:28, within 26 minutes of 5 attempts, his payment failed due to the same reason of insufficient funds.
The best way to resolve this issue, is to contact your credit card bank by phone to verify why the amount is unable to process.
Very often, even if the cardholder deposits funding into the credit card. The bank may not process immediately. Therefore, may cause issue with payment. It's best to contact the bank.
As for fairness, receiving 1 star negative feedback is really unfair if the issue is not within our control.
"If there are any questions regarding purchase, please contact us at https://www.jewelryroom.com/helpdesk/ "
Remember, if there are any problems with our products, we have our customer service department handle the issue with an average of 6 hours reply and follow-up.
Thank you readers, for giving us a chance to address and correct this feedback.
With thanks and appreciation.
JewelryRoom Service Team
I use to purchase regularly but it has obviously changed hands. Response time is slow and shipping comes from another country and takes a long time. Shipping is also more expensive now.
The response took awhile and was not a great answer
I originally had a good experience but now that it is a different company I am not impressed
I like what I buy, but you charge way to much for postage, so alot of times I am very hesitated because of this.
Your selcetion
Gain trust and grow your business with customer reviews.
Discover incredible deals on a wide range of products at our online auction site, JewelryRoom.com. We offer authentic solid gold and real diamond jewelry, as well as cameras, electronics, gadgets, watches, bankruptcy items, and antique items. All our auctions start at just $1 and have no reserve prices, allowing you to purchase products at the best price and buy jewelry of your choice at a price that fits your budget. Don't miss out on this opportunity to shop comfortably from the convenience of your own home and save big on high-quality items.
Since 1998, JewelryRoom has been selling over 2 million jewelry products online. As an online auction platform, we make it convenient for customers to access a wide variety of items, providing transparent bidding, competitive pricing, and access to rare unique pieces. Our goal is to keep our customers satisfied by offering the best price, best service, and best overall buying experiences.
Hello Abbass A. And Readers, Thank you for bringing to our attention. To fairly address the issue, please allow us to acknowledge it with feedback.
Customer said,
"I'm not happy with delivery. Three last times I had issues with FedEx. Plus it took more than a week to clear customs etc. "
JR Service Team,
"We do not feel this is a fair feedback about our delivery. We have shipped his 2 orders at a very timely matter. Here is why..."
Two orders was made on Febuaray 13,2023 and July 6,2023
"This customer shipping location is to Port Louis, Mauritius. Which is an island country in the Indian Ocean, located off the eastern coast of Africa. Physiographically, it is part of the Mascarene Islands."
Any shipment at that location will require a very strict custom rules. Feel free to take a look at these 2 recent tracking FedEX orders and the delivery time using the 2 links
https://www.fedex.com/fedextrack/?trknbr=772667663500&trkqual=2460133000~772667663500~FX
https://www.fedex.com/fedextrack/?trknbr=771382489348&trkqual=2459999000~771382489348~FX
As you can see, the issue is their local country custom, not us as seller. Although, we try our best to make delivery as simple as possible for unique country.
"If any question regarding your orders, please login and review shipping status or contact us at https://www.jewelryroom.com/helpdesk/ "
Remember, if there are any problems with our products, we have our customer service department handle the issue with an average of 6 hours reply and follow-up.
Thank you readers, for giving us a chance to address and correct this feedback.
With thanks and appreciation.
JewelryRoom Service Team