- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
JewelryRoom has a rating of 3.1 stars from 208 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JewelryRoom most frequently mention customer service. JewelryRoom ranks 13th among Auction sites.
This company responds to reviews, but usually not within the first month
This is a perfect way to buy something for auction you are very easy to buy something if you are just cautious with how you do it look around don't judge and jump on the first thing that you find have a look around first
I won purple amethyst earrings. They sent me an emeraled necklace that I already have. I notified JewleryRoom dot com. They attempted to help me and requested I return the necklace. I asked if I could have a shipping label. I didn't want to pay for their mistake. At that point all communication ended. They will not call me back or respond to my e-mails. I have spent several thousands of dollars with the company. So sad I really wanted those amethyst earrings.
After contacting for items not recieved company sent a opened unsealed package with no product in it. I have vidieo and a locked mailbox. Jewelryroom.com is really RTOVERSEAS INC. But the BBB doesn't show they are a business. I've filed with the BBB USPS INSPECTOR GENERAL AND FTC. Anyone getting scammed by jewelryroom.com should do the same don't let it go. By my calculations they have ripped off an extremely large amount of monies from consumers.
Tip for consumers:
Don't get scammed like I did.
Products used:
I was supposed to receive jewelry $180. I paid for an empty opened unsealed package with no products
Besides the fact that it took a month to ship, the moissanite is beautiful. Not so sure on the band as it seems a bit flimsy even for gold, but I'm planning on removing the center stone anyways.
Amazing prices for the quality
I was purchase on 03/12/21 https://www.jewelryroom.com/product/4/5-CT-CHOCOLATE-DIAMOND-14KT-SOLID-GOLD-ETERNITY-RING/*******/. Now today is 08/05/22 still haven't receive anything, where's my purchase?
Products used:
Didn’t receive my purchase invoice #139971
* JewelryRoom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Very good, customer service is excellent. Shipping is a slow, but I understand why. I do not like the 'created gems' placed on your jewelry, nor the 'gold plate'." placed
Excellent on any issues I have brought forth. Really fast in replies and/or corrections to issues I have addressed.
Nice jewelry, other than the created gems and gold plate items.
Mainly a positive experience. Know in advance that the items won't be delivered to you for about a month.
I was sent the wrong earrings and I got a prompt response with an apology and asking if I wanted to send them back, or a "store" credit. I said the credit and I have heard nothing since. I was hoping that it would have been put towards the earrings that I ordered again.
It's a great way to get jewelry at a good price.
I am still waiting for the delivery of my earrings after more than a month.
Good prices and variety.
I have made numerous purchases but some of them have said they were shipped but the Tracking Number that they give is NOT IN EXISTANCE EITHER! I have sent numerous messages to Customer Service and have not gotten anything back.
THey do not answer!
I thought it was a GOOD DEAL but it is NOT A GOOD DEAL BECAUSE THEY DO NOT DELIVER THE ITEMS!
The rings I have received not as described or depicted in the pictures and are in fact cheap stones that are worth nothing. I am very dissatisfied.
Just a heads been buying stuff from your company for a while and never received anything as bad as my last order very cheap looking and low quality.
Lacking
Some items I have purchased I have been extremely happy with. Others I would not have paid what I ended up paying for them if I saw them in the shop, sometimes the pictures are very deceiving.
Most of my purchases, I am very satisfied with however, you do get the odd purchases that are disappointing, especially when it comes to chains. The pictures are blown up and the measurements aren't in the description and they are very very fine.
I would say is ok but I haven't received my items yet it been more than a month Pictures of the item don't look the same. Please don't enlarge the picture of the item.
I would say was fair
Fair price!
I received a different bracelet than the one on the site and I have no idea what I received? I would have appreciated a description of the item on the receipt in the mailing envelope.
I like the selection of items available and the prices.
I have purchased a couple items with Jewelry Room. I have always been satisfied with the product and how quickly the items have arrived. Would recommend this site to anyone.
Competitive prices, great products
I bought an Ruby 18kt gold ring with SI diamonds ring for $600. Wife totally loves it. Saw the same ruby and diamond ring at the store for $1800. Will be buying more Definitely.
I won a marquis diamond ring. I paid $150 the diamond not shiny no sparkle but is real. It took almost 2 months to receive but I did get it. Wasn't thrilled about quality but can't complain to much
Tip for consumers:
Patience and not best quality
Products used:
1 diamond ring
Hello Tamara B. And Readers,
Thank you for sharing this review and feedback. To fairly address the issue, please allow us to share our thoughts regarding to her review.
Customer said,
"I won a marquis diamond ring. I paid $150 the diamond not shiny no sparkle but is real. It took almost 2 months to receive but I did get it. Wasn't thrilled about quality but can't complain to much"
JR Service Team,
Here's the link of her won auction in Jan. 1,2022, the diamond marquis solid gold ring https://www.jewelryroom.com/product.php?aid=619904
Tamara B did not pay $150, she has won this auction at the price of $100 and paid the total of $127 with shipping cost included, As the link shown above, it's clearly mentioned the quality of the diamond jewelry on the description (J Color, I3 Clarity) SEE LINK https://agicerts.com/diamond-grading-chart/ This is AGI Grading company diamond standard.
Although, the post office no longer hold its shipment record and data, but our memo shown shipment was done on Jan. 7,2022. Therefore, we believe the shipment may be delayed but definitely cannot be 2 months. We also understand the photo might be misleading, but we have also added Note: This is a stock photo. Picture appear on this page maybe slightly different. For accuracy of this product, please follow description & title above. Thank you!
We also found Tamara B has randomly bid and won 6 auctions (total of $2,120) unpaid, causing false bidding activities. Therefore, this customer has been suspended from JewelryRoom.
Thank you readers, for giving us a chance to address and reply this feedback.
With thanks and appreciation.
JewelryRoom Service Team
I bought a 14k yellow gold ring from Jewelryroom and I really like it. It is indeed a beautiful ring which I bought for only 350£. An anniversary gift for my wife for our wedding anniversary.
Good morning,
Experience was a smooth transaction.
The necklace is beautifully crafted, was looking for it to be larger in diameter.
Like was being displayed on line, also enjoyed the bidding process.
I purchased 5 items before Christmas and still waiting for them. I am concerned about the authenticity of this site.
Hello Riamara W. And Readers,
Nice for sharing your feedback. Please allow us to share our thoughts and replies. Thank you!
Customer said,
“I purchased 5 items before Christmas and still waiting for them.”
JR Service Team,
"Yes, Riamara W. Made a total of three invoices from JewelryRoom. Below are the recorded transactions of these orders."
Order Date: 2019-12-20 12:48:30
Shipped: 2019-DEC-23
Tracking: USPS- 9400111899561187242XXX
Order Date: 2019-12-22 20:52:38
Shipped: 2019-DEC-23
Tracking: USPS- 9400111899561143620XXX
Order Date: 2019-12-24 09:40:59
Shipped: 2019-DEC-26
Tracking: USPS- 9400111899563230691XXX
“Since some of these orders happened during the weekend and holidays, we have no choice but to ship out first thing on Monday the 23rd and after Christmas the 26th. Keep in mind, during the Christmas holiday time with the globe virus situation, all shipments will be crazy for many postoffices and carriers. ”
Customer said,
“I am concerned about the authenticity of this site.”
JR Service Team,
"Yes, it’s normal. Especially if you weren’t aware the time of order had greatly conflicted with the Christmas delivery.”
JewelryRoom has been successfully operating an online auction for more than a decade. We have sold over 2 million jewelry auction items. We have frequently participated, and been invited, to many official jewelry shows and events.
We try very best to provide full details and information on each auction title and description. Example, solid gold means the item is a solid karat, it is not plated gold, it is not gold electroplating.
As for gemstones, we use nothing but real gemstones. Once in awhile, we do offer lab-created gemstone to fit in with some customer request. But it will be clearly stated in the auction. As far as the diamond, you may be able to see few inclusions using a magnifier. This is because we use real diamonds, it’s their natural birthmark and their characteristics.
Therefore, buy at easy. Enjoy winning JewelryRoom auctions at the best price. Thank you readers, for giving us a chance to address and correct this feedback.
With thanks and appreciation.
JewelryRoom Service Team
A $20.00 bid cost over $40.00 with all your hidden fees. You need to show total based on your fees.
Shipping takes weeks.
Purchased 18K diamond moissanite earrings. Upon receipt I found PLASTIC BACKS for these earrings. NOT IN DESCRIPTION! Expecting 18K backs as I am allergic to certain plastics. Earrings cannot be worn without purchasing backs.
Thought I would be getting food deals. So wrong.
I left a message and I received the answer I wanted
I left a message and they answered well
Nice jewelry
Received my first order, like it's describe. Il was à very Nice ring
Frauds ordered a pair of citrine earrings never received it took my money and ran it was transferred to another store never gave name phone ofstore
* JewelryRoom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Won a bid, paid them, have a receipt. Invoice number: *******. Took my money. No ring. Pissed. Do No.
Tip for consumers:
Do not trust these people. They have done this to hundreds of people. You have to fight to get your merchandise or your money back. If they ever respond. Only way other people have done it was by reporting them to the Better Business Bureau.
Products used:
I've tried to contact customer service, they won't respond to any of my messages.
Hello Clara B. And Readers,
Thank you for bringing it to our attention. To fairly address the issue, please allow us to share our feedback.
Customer said,
"Won a bid, paid them, have a receipt. Invoice number: *******. Took my money. No ring. Pissed."
JR Service Team,
“Yes, Clara did make a purchase from Jewelryroom, shipment was delayed because of the Global Pandemic Period.”
Customer said,
"Do not trust these people. They have done this to hundreds of people. You have to fight to get your merchandise or your money back. If they ever respond."
JR Service Team,
“We did ship Clara's order using USPS, tracking USPS 9400111899563830404XXX. Keep in mind, Clara ordered on March 21,2020 and she made a claim review on March 27,2020”
"We have also searched for all of our emails and eTickets using her email and name of "Clara"; found no records of her contacted us. Possible that she may have used her secondary email account, therefore her email cannot be tracked."
Conclusion:
We understand when buyers complete their payment, they are excited about receiving their merchandise ASAP. Unfortunately, during this season, the Global Virus has affected this transition. We apologize if an order shipment is delayed. Please forgive us."
Please note: Clara did gave us a review of "Quality 5 Stars, Value 3 Stars"
For any questions or inquiries, please contact us at https://www.jewelryroom.com/helpdesk/
Thank you readers, for giving us a chance to address and explain about this feedback.
With thanks and appreciation.
JewelryRoom Service Team
Very happy with all pieces purchased. I love wearing my rings and everyone loves to see any new ones that I purchased.
very quick and no stress so far. prices were great but now seeing a new trend of expensive jewelery. hoping to see more low cost jewelery for those of us who don't have deep pockets.
They will take your order & your payment and you will never hear from them again …. Don't bother to complain they don't respond
Hello Kevin G. And Readers,
Thank you for sharing your feedback. Please allow us to feedback and share our response. Thank you!
Customer said,
"They will take your order & your payment and you will never hear from them again …."
JR Service Team,
"We have checked all JewelryRoom customer data by the name KEVIN G., and from 2008 to 2023 and found a total of 19 different customers with a total of 157 invoices. All 157 invoices have been shipped with no signs of return."
"Due to lack of Kevin G. Information, we can only know all shipments have been successfully shipped. Perhaps some situations may have delayed shipment, causing this feedback. If there were any late shipments happened to you, We sincerely apologize for the delay and appreciate your feedback.
However, we have already improved this area and are looking forward to your purchasing again.
Customer said,
"Don't bother to complain they don't respond"
JR Service Team,
"This may not be true, for years we have replied to all our open tickets within 24 hours if there's an issue with JewelryRoom. All responding tickets will be notified through the customer's email, unless SPAM box has not been checked."
Thank you for the feedback as JewelryRoom continues to improve to better serve you and our customers.
With thanks and appreciation.
JewelryRoom Service Team
Won an auction. The item was delivered after 8 weeks.
I reached out regarding my item and I was brought up to date. Though it should've been the other way around.
I like the items
Gain trust and grow your business with customer reviews.
Discover incredible deals on a wide range of products at our online auction site, JewelryRoom.com. We offer authentic solid gold and real diamond jewelry, as well as cameras, electronics, gadgets, watches, bankruptcy items, and antique items. All our auctions start at just $1 and have no reserve prices, allowing you to purchase products at the best price and buy jewelry of your choice at a price that fits your budget. Don't miss out on this opportunity to shop comfortably from the convenience of your own home and save big on high-quality items.
Since 1998, JewelryRoom has been selling over 2 million jewelry products online. As an online auction platform, we make it convenient for customers to access a wide variety of items, providing transparent bidding, competitive pricing, and access to rare unique pieces. Our goal is to keep our customers satisfied by offering the best price, best service, and best overall buying experiences.
Hello Robert N. And Readers,
Thank you for bringing it to our attention. To fairly address the issue, please allow us to acknowledge it with the feedback.
Customer said,
"NO responce from Customer Service!"
JR Service Team,
"We have checked and searched our email system, found no email from Robert N. But we do have a record of Robert N contacted us through our eTicket system. Please see link https://www.livehelpnow.net/lhn/ticketsdisplayticket.aspx?lhnid=8253&tid=0c5ff63f-dfad-4270-9ace-e0779f071e93
As you can see, there might be some misunderstanding due to Robert's email unable to see our replies. Jewelryroom has used a reliable eTicket email system to ensure all inquires are properly handled.
On March 8 and 13,2023, we have contacted Robert, but did not receive any reply from Robert.
On March 25,2023 Robert has contacted us regarding his shipment. Due to the weekend, we have replied on March 27 and directed him how to view his shipment tracking online. That was our last heard from him.
Therefore, we believe it is a misunderstanding in communication from not getting our response from his email provider.
Customer said,
" it is NOT A GOOD DEAL BECAUSE THEY DO NOT DELIVER THE ITEMS!"
JR Service Team,
"Robert has also made several purchases between March 2023 to July 2023.
To be exact...
March 2023 - 2 Invoice Purchases
April 2023 - 5 Invoice Purchases
May 2023 - 16 Invoice Purchases
June 2023 - 13 Invoice Purchases
July 2023 - 1 Invoice Purchase
Total 37 Invoice Purchases and of those 37,36 invoices has been shipped with tracking number for all shipments.
July 2023, 1 invoice has not been shipped yet, because was purchased yesterday. This invoice will be ship out soon. Thank you!
Robert, please kindly search our email, may potentially felt in your SPAM box, feel free to re-open eTicket if any question which we can assist. Thank you again!
And also Thank you readers, for giving us a chance to address this feedback.
With thanks and appreciation.
JewelryRoom Service Team