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JewelryRoom has a rating of 3.1 stars from 208 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JewelryRoom most frequently mention customer service. JewelryRoom ranks 13th among Auction sites.
This company responds to reviews, but usually not within the first month
This is a perfect way to buy something for auction you are very easy to buy something if you are just cautious with how you do it look around don't judge and jump on the first thing that you find have a look around first
I won purple amethyst earrings. They sent me an emeraled necklace that I already have. I notified JewleryRoom dot com. They attempted to help me and requested I return the necklace. I asked if I could have a shipping label. I didn't want to pay for their mistake. At that point all communication ended. They will not call me back or respond to my e-mails. I have spent several thousands of dollars with the company. So sad I really wanted those amethyst earrings.
The item was fully described, good picture of it and bidding was good. Received my purchase in a timely manner.
Bought from them before.
I've bought a few items already and I'm happy with what I have got, it's ashame the pictures are alot bigger than the actual items.
I liked the cost of things but I got a bit of a shock with the conversion but all in all there still cheap.
Item highly magnified which does not give a true indication of size and postage price exorbitant for size and weight of package
Have previously purchased and was satisfied with rings however earrings a different story
Have purchased 5 items and have not received any of them and has been over a month. Do not use this site.no support
* JewelryRoom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Bought a jewelry set for my wedding from Jewelryroom. The necklace and earring set went perfectly with my wedding dress! I love it.
Shopping on this website since last 3 years. Sometimes late shipping but always received in good condition
I loved the jewelery boxes, well worth the money. As for earrings and such, the shipping made the entire thing far too expensive.
Purchased a "18K Gold Freshwater Pearl" Pendant. What I received was a pendant with FAKE FRESHWATER PEARL.
What can I do with it? I can't give it away as a gift, It's fake.
They never address the issues
I have been purchasing jewelry for years because of the prices but, shipping cost is ridiculous.
* JewelryRoom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Great transactions and quality Jewlery and a fun bidding experience. Highly recommend bidding with them.
great customer service
All the rings I bought from this site as gold are now tarnished. They are garbage. Waste of money.
Hello Victoria M. And Readers,
Thank you for bringing it to our attention. To fairly address the issue, please allow us to share our feedback.
Customer said,
“Fake Gold”
JR Service Team,
“All our jewelry will have the symbols stamped (ig, 14K or 925) into the metalwork. This is a hallmark, and whenever you buy anything that’s been crafted from precious metal, it is legally required to be hallmarked. And all our jewelry do have these hallmarked by law”
“Still think it's fake gold? Test if your jewelry are real gold. Get a tall jug of water and drop your jewelry in there. Real gold is a dense metal, so it falls directly to the bottom of the jug. Imitation gold is much lighter and floats.”
“Another way to test real gold is…Hold a strong magnet up to see if the gold sticks to it. For this test, you need a strong magnet capable of pulling even metal blends. Move the magnet over the gold and observe how it reacts. Gold isn’t magnetic, so don’t be fooled by anything that sticks. If the magnet pulls the gold toward it, your item is either impure or a fake.”
Customer said,
“All the rings I bought from this site as gold are now tarnished. They are garbage. Waste of money.”
JR Service Team,
“The date of this review is Sept.30,2020 and our customer database recorded all of her purchases between Feb 2019 – April 2019, which means roughly about 18 months from the purchase date til this review.”
“18 months, let's have a better understanding of what may cause genuine gold to tarnish. We understand oxygen and sulfur are contributing factors to gold tarnishing. When moisture mixes with oxygen and sulphur compounds in the metals mixed with the gold, corrosion will take place on the surface causing a tarnished look.”
“Sulphur dioxide is SO2, it is a colourless, soluble gas with a characteristic pungent smell which forms sulphuric acid when combined with water.”
“Which means precious metal or jewelry will tarnish faster in high humidity than in climates with low humidity. With this in mind, Victoria M. Lived in Florida, USA.”
“Is Florida the most humid state in the nation?”
“The answer to this question is yes! With Florida being surrounded by the warm Gulf of Mexico and Atlantic Ocean, and with South Florida being a nearly tropical climate, it is definitely the most humid state in the U.S. The north Florida has dew point temperature average of 55 to 60 while south Florida averages greater than 60. From Google results, Alaska is the highest, while Florida is the second highest of all.”
“Customer Victoria M. Has purchased a total of 49 items from Jewelryroom between Feb 2019 to April 2019. The two photos have clearly shown that only 9 items have been affected. In fact, with the close-up image, we can tell the 2 rings on the upper left side still remain a good standard of gold color.”
“Which means, why would only 7 of 49 items be heavily affected when her 49 items purchase is involved in the same period of time?”
“Proper care of your jewelry can really make a difference. It's a matter of keeping it away from the elements such as salt, water, sweat, and high humidity and chemicals from cleaners or perfumes. Which also means, it is best to wipe down your jewelry frequently, especially after wearing it.”
Closing Statement,
We really appreciate this customer who has brought this issue into review. We do understand that improper care after wearing jewelry may cause the risk of jewelry moving toward tarnished situation. Plus, her surroundings with average high humidity also puts her jewelry at risk of tarnish. Jewelry should be stored in a sealed tight environment with frequent dry wipes down in-order to maintain tarnish free.
At this point, our customer, Victoria can easily find in Google how to remove tarnish and redeem the brightness. Especially when our jewelry is made of genuine solid gold and solid 925 silver.
We do understand it could be great if all our purchases could remain the highest quality of the time, but due to wear, tear and time, nothing can remain as beautiful as original. We can only prolong the state with proper care.
Thank you readers, for giving us a chance to address and correct this feedback.
With thanks and appreciation.
JewelryRoom Service Team
Jewelry I got is beautiful! But it takes a while to receive it
It used the o be Bidz I ordered a lot from them thought I’d give you a try
Love it and the jewelry is stunning! I look forward to my next delivery!
Because I enjoy great values!
My ring was exactly as described and it arrived really fast.
I was confused about the delete button next to the items I bid on. I thought by clicking on it my bid woudl be deleted but this was not the case. It took a few emails but eventually all but one where deleted for me.
Very honest and so much fun bidding on their items
I cancelled my auctions and was promised refund which I have never received.
very dissapointed
Wanting jewlery
Quite pleased with the outcome. Communication with The Jewelry Room was resolved
Very helpful
A vast array of items to choose from
Don't waste your time here the product descriptions are very misleading! Scammers! STAY AWAY THE PRODUCTS COME FROM HONG KONG and are not authentic!
* JewelryRoom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I still didn't get them still didn't get them still didn't get them
I still didn't get them still didn't get them still didn't get them still didn't get them
I get what I pay for, and no complaints so far, with great customer service!
Competent, courteous, confident and complete!!!
Had my problem fixed in a jiffy!!
It was a happy accident!
I shopped, I liked what I saw, then I purchased, I was happy with what I received, it was genuine!
I accidentally found your site, but happily so!
They are ok at times somewhat confusing but never got burned communication is kind of okay.
It is a coin toss mostly good but it takes a while response is usually a day away. Always with E Ticket.
I have played with them for quite some time now. The first experience was the worst it is ok now.
I enjoy the 1$ auctions. Easy to bid on and you get notified when someone outbids you
Jewelry Room is an easy site to use.
I love the necklace, just was hoping the gems were a darker blue,very light color.
Been buying from long time. Honest seller.
Gain trust and grow your business with customer reviews.
Discover incredible deals on a wide range of products at our online auction site, JewelryRoom.com. We offer authentic solid gold and real diamond jewelry, as well as cameras, electronics, gadgets, watches, bankruptcy items, and antique items. All our auctions start at just $1 and have no reserve prices, allowing you to purchase products at the best price and buy jewelry of your choice at a price that fits your budget. Don't miss out on this opportunity to shop comfortably from the convenience of your own home and save big on high-quality items.
Since 1998, JewelryRoom has been selling over 2 million jewelry products online. As an online auction platform, we make it convenient for customers to access a wide variety of items, providing transparent bidding, competitive pricing, and access to rare unique pieces. Our goal is to keep our customers satisfied by offering the best price, best service, and best overall buying experiences.
Danielle agree to revise this star rating to higher standard: JewelryRoom has contacted and spoken with Danielle in person. Issue has been cleared, and follow-up message has been done. Thank you Danielle!