website thubmnail of Jimmy John's
How would you rate Jimmy John's?
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Indiana
1 review
0 helpful votes
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Wrong order
July 2, 2022

No tomatoes means just that. Manager did nothing to fix this! Im out $8.00 for a garbage sandwich not edible

Date of experience: July 2, 2022
Illinois
1 review
0 helpful votes
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Mundelein location
November 19, 2022

Bad service manager doesn't communicate well I will never return this location until they find a new team

Date of experience: November 19, 2022
New York
1 review
0 helpful votes
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Bad tv comerical
August 27, 2022

Would not spend my money on a company who promotes popping car tires to sell their products. You keep it.

Date of experience: August 27, 2022
New York
38 reviews
173 helpful votes
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Who doesn't love a sandwich that you click order on and you have it in front of you in less than five mins?
The site is easy to use. You can customize the sandwich without much effort (it's perfect for girls like me that don't do salads on their sandwiches and just want meat and cheese) which is great and helps to prevent the feeling of shame when ordering something from some skinny teenager giving you the look because you said NO to everything remotely healthy on your sandwich.
One complaint I have on the site is that, if you use it often like I do, it keeps readding your delivery address (if it doesn't change like mine; i get it at work) so I have 40 different computer generated variations of my delivery address, even though I have one marked as default. That extra step is an extra pain in the behind. Also, there's a section that says NOTES FOR DRIVER, yeah, you need that, BUT where's the note for the sandwich maker or packer? I am HIGHLY allergic to onions so I have to make sure there is no cross contaminated with the vile white beast of the vegtable world, the demon of the garnishment variety... Anyway, I have to call and tell them that. It'd be nice if there was a little box that says SPECIAL INSTRUCTIONS for the sandwich.
Because of that, I give it three stars.

Date of experience: May 7, 2013
Florida
1 review
0 helpful votes
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I ordered 5 sandwiches online from JJ website to be delivered for a lunch meeting at 1pm. While waiting on the delivery, I got a call from JJ supervisor 30 minutes later saying that they ran out of bread, and the manager will be back within 15 minutes with more bread. I kindly asked the supervisor to cancel the 1 order that they didn't have the bread for... I was told that they can't cancel partial orders? This 1 order held up the entire lunch meeting! Its 1:35pm and we still haven't received the order as yet!

This is very unprofessional and disappointing! We waited over an hour for sandwiches that we couldn't eat because the lunch meeting had ended already as well as 2 members had left.

I WILL NEVER EVER PURCHASE ANYTHING MORE FROM JIMMY JOHNS! THE MANAGER DIDN'T CARE THAT MY ENTIRE LUNCH MEETING WAS RUINED BECAUSE OF THEM!

P. S Jimmy Johns is only 3 minutes away from my business. It took them over an hour to deliver to a location is less that 2 miles away. POOR SERVICE AND ATTITUDE!

Date of experience: February 17, 2020
Ohio
1 review
0 helpful votes
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Blech
November 6, 2020

I ordered my lunch ONE FREAKING HOUR AGO AND IT STILL ISN'T HERE. TALK ABOUT FREAKY FAST. MORE LIKE FREAKY SNAIL PACE.

Date of experience: November 6, 2020
Missouri
1 review
0 helpful votes
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Negative 5 stars WILL NEVER GO TO JIMMY JOHNS AGAIN they are lazy people and very rude to their customers

Date of experience: May 21, 2020
North Dakota
1 review
1 helpful vote
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Delisus
November 20, 2022

Good sandwichgs yummy yummy very yummy yummy turkey tom 10/10 chips 10/10 barbeque is goated and there's silly roaches in the bathroom

Date of experience: November 18, 2022
Illinois
2 reviews
3 helpful votes
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Overpriced
July 22, 2021

Overpriced, and second most annoying commercials (Brad Garret) in the history of earth, right behind Liberty Mutual.

Date of experience: July 22, 2021
Canada
1 review
1 helpful vote
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Why
May 16, 2022

With covid 19 the way it is y would u have a commercial with a man spitting all over NEVER WILL I GO THERE

Date of experience: May 16, 2022

Overview

Jimmy John's has a rating of 1.7 stars from 240 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Jimmy John's most frequently mention roast beef, customer service and many times. Jimmy John's ranks 310th among Restaurants sites.

service
122
value
109
shipping
42
returns
44
quality
99