• Jimmy John's

Jimmy John's

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Overview

Jimmy John's has a rating of 1.4 stars from 245 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Jimmy John's most frequently mention roast beef, customer service, and many times problems. Jimmy John's ranks 339th among Restaurants sites.

  • Service
    121
  • Value
    108
  • Shipping
    42
  • Returns
    44
  • Quality
    98
Positive reviews (last 12 months): 0%
Positive
0
Neutral
2
Negative
12
40
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How would you rate Jimmy John's?
Top Positive Review

“Made the way I would make it.”

Dante M.
1/25/22

I went the other day 1/20/22 to the location at 6402 FM 1488 Rd. Store #4279 The Woodlands, Texas. I would be giving them a 5 star if the staff would have been nice. The Gargantuan had everything that is was suppose to and very nicely distributed. This truly is the first time I received a sandwich made so nicely. My check # was 67, so whoever made it should get a pat on the back or a high five. As for the friendly/nice, well I was not greeted at all and I asked where the orders are he just pointed to the wall. He was not working with another customer. Just being a little friendly would have been nice. However the sandwich was great and I recommend the Jimmy Johns over subway.

Top Critical Review

“Disappointed”

Crystal's C.
10/28/24

So today October 28 the pickle sandwich was introduced, I was hopeful that it would be similar if not better then a sandwich shop called what's the dill. This totally missed from the visual to the taste. For the price it is so not worth it. With a few adjustments it could be a good sandwich. Things needed to make it a contender 1. Bigger pickle 2. More meat and toppings 3. More seasoning At the bottom you have jimmy john and the competitors.

Reviews (245)

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jimmy john (75)
Thumbnail of user timothyk418
Wisconsin
1 review
0 helpful votes
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January 10th, 2022

Ordered food never got it. Said they'd credit my card never did! ……. Don't trust them, pay when you get your food not before

Thumbnail of user annf344
Texas
1 review
1 helpful vote
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August 5th, 2020

The sandwiches are always made to order and delivery is super fast. I love the Beach club with the sliced wheat bread, yum.

Thumbnail of user teressac14
Florida
1 review
0 helpful votes
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February 5th, 2023
Verified purchase

Friendly, knowledgeable staff. These girls are great. Smiling and immediately greet and offering suggestions.

Products used:
Italian, chips and soda

Service
Value
Quality
Thumbnail of user deejk037
Idaho
1 review
1 helpful vote
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July 11th, 2023

Our food was excellent. Fresh and top quality ingredients. Fast and friendly service. Would highly recommend.

Service
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Thumbnail of user christinap254
New Jersey
1 review
1 helpful vote
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May 22nd, 2020

The service at every other jimmy Johns has been good but HUEBNER was slow and over stuffed with lettuce and when i got my order ice was melted in soda and it was flat. IM DONE

Thumbnail of user backdoel
Georgia
1 review
1 helpful vote
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May 29th, 2023

Angela is a great manger and she's really kind and respectful when costumers walk in ready to order.

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Thumbnail of user michaelg6093
Georgia
1 review
3 helpful votes
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July 14th, 2023
Verified purchase

I made an order today and it took almost 2 hours to get my order. I will never order again from the store.

Thumbnail of user andrewf1235
Ohio
78 reviews
86 helpful votes
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May 16th, 2023

Food is always fresh and tasty. The delivery is super fast too.

The employees and drivers are always friendly as well.

We never have any issues.

Service
Value
Quality
Thumbnail of user davidc7582
New Jersey
1 review
0 helpful votes
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March 13th, 2023

Very lean, its a lie that the sandwich you get is like the one as advertised.1 slice of salami. 2 pieces of mozarella. Rip off

Products used:
Caprese sandwich

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Value
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Thumbnail of user berte18
South Carolina
1 review
0 helpful votes
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October 11th, 2022

We have ordered for the office lunch many times... they NEVER get the order right - NO ICE for HOT TEA -- NO PIckles --- then sandwiches left off --- why?

Tip for consumers:
Don't go to this place

Products used:
sandwiches

Service
Value
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Thumbnail of user crystalh214
Florida
1 review
1 helpful vote
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February 8th, 2020

They are friendly and kind and fast I would recommend all my friends to come try out this place clean stocked and

Thumbnail of user katherinem1034
Kansas
1 review
0 helpful votes
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December 6th, 2022
Verified purchase

I am so disappointed it never fails when I come I can't get what I ask for. Cucumbers are always old and so thin. I even asked for extra lettuce.

Thumbnail of user jr715
Arizona
1 review
0 helpful votes
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September 13th, 2021

Hey Jimmy John's, it's time to change your slogan! You're no longer freaky fast, you're freaky slow.

Thumbnail of user jeel5
Colorado
1 review
1 helpful vote
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March 28th, 2022

This $#*!hole of a restaurant should be closed down. Its overall gross and bland and I personally think you should spend it somewhere else.

Tip for consumers:
dont use it

Products used:
sandwitch

Service
Value
Shipping
Returns
Quality
Thumbnail of user nicolep1399
Wyoming
1 review
0 helpful votes
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December 2nd, 2022

Your on line order tracker sucks...I've tried many times to track my order and it does not work... why have it if you can't do it...

Thumbnail of user janetz288
Illinois
1 review
0 helpful votes
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May 21st, 2021

Hard, stale bread several times. I won't be going back. Sandwich lacks substance. Quality has deteriorated.

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Quality
Thumbnail of user joanned423
North Carolina
1 review
3 helpful votes
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May 28th, 2022
Verified purchase

First let me point out that my husband and I are on a very tight and fixed income. Also I have been waiting for more than a year
To have extra money to go to Jimmy John's to have a good Italian sandwich. We are originally from NJ and been in NC for 23 years
Never found a place that put italian meat on italian subs (go figure) Being an Italian-Sicilian, I was very excited about and
Looking forward to it.
Finally we had extra money expecting about $20 for 2 subs like at Subway or our local place. We were beside ourselves when we saw $15.99 and $13.99
For each of our sandwiches. I was ready to leave but my husband said to me since you have been wanting to try it, let's treat ourselves.
The girls at the counter didn't know exactly what was in the sandwiches and it took several times to explain which one, how large
(we always get the biggest to fill for 2 meals each) I got the #9 and couldn't wait for the capicola! My husband got the #2
Which I have attached photos to show little meat and not what we asked for. He said no mayo, oil and vinegar. They only
Put oil and 2 slices of roast beef and 2 slices of cheese (charged extra) lettuce and didn't get the tomato he asked for! Incomplete sandwich
For mine, I ask you have you ever heard of an italian sub with mayo... it always comes with oil AND vinegar! Yes they did not put onions as requested
But barely any meat or cheese, some lettuce and I had asked for tomato as well, no tomato!
It is one thing not getting what's ordered when 2 subs come to about $15-20 dollars for both. So, when the 2 sandwiches come to
$33.90 for 2... DOUBLE THE PRICE and no what is ordered, and barely anything on it... I think there is something wrong with that store,
All of your stores, or your policies. Do you have any idea how much groceries, even a 1/2 tank of gas for my small car I just wasted!
I will NEVER go to a Jimmy John's again nor will I ever give any good review via word of mouth to anyone!

Thumbnail of user idontc1
Nebraska
1 review
0 helpful votes
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December 15th, 2021

Jimmy Johns is the ONLY website that for YEARS has never once been able to take my credit card OR my debit card. Honestly the worst experience I have ever had with a website for YEARS.

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Thumbnail of user isaiahk26
Maryland
1 review
0 helpful votes
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June 15th, 2022

The cashier/ sandwich maker proceeded to put the sub in my mouth like a penis I was public humiliated and threw the sandwich down

Service
Quality
Thumbnail of user bitchp1
Missouri
1 review
0 helpful votes
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August 21st, 2022

If you are a vegan or a Muslim and you are toying with the idea of eating bacon look no further than JJ's BLT it doesn't have enough bacon on it to compromise your beliefs!

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Thumbnail of user jordanr406
Georgia
1 review
0 helpful votes
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January 19th, 2023

This place is relly good for a quick and easy lunch or dinner and its way better than subway and that's it

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Thumbnail of user deans479
Colorado
1 review
0 helpful votes
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June 20th, 2022

1st off Wrong mustard, 2nd its tasted like I was eating bread/cardboard. I ordered meat on it, I think? Where's the Beef!

Thumbnail of user chloeb148
Michigan
1 review
1 helpful vote
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July 8th, 2020

Jimmy Johns has great service amazing bread with amazing taste along with the rest of their sandwiches!

Thumbnail of user francisc278
Massachusetts
1 review
0 helpful votes
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July 6th, 2021

Ordered Roast beef sandwich... it had literally 2 pieces of roast beef 3 razor thin tomatoes and 2 inches of shredded lettuce

Service
Value
Thumbnail of user sandram2602
Nebraska
1 review
0 helpful votes
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May 14th, 2022

When will you bring back the Original Chips? We had to go with Salt & Vinegar and we hate them! Please bring back the Original Chips!

Service
Value
Quality

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Jimmy John's Gourmet Sandwiches - We Deliver & Cater!

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