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    JobHero

2024 CUSTOMER CHOICE AWARD

JobHero

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Overview

JobHero has a rating of 4.6 stars from 15,182 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JobHero most frequently mention cover letter, great experience, and easy process. JobHero ranks 2nd among Career Advice sites.

  • Service
    41
  • Value
    71
  • Quality
    73

Proactively asks for customer feedback

This company responds to reviews on average within 12 days

Positive reviews (last 12 months): 90.8%
Positive
962
Neutral
66
Negative
32
View ratings trends
How would you rate JobHero?
Top Positive Review

“Very helpful, beautiful layout and excellent prompting...”

Patti W.
11/27/24

Very helpful, beautiful layout and excellent prompting for ideas on wording. However, my ambitions don't quite match the wording of my work experience and I was hoping the template would be a little more intuitive with prompting suggestions in accordance with the skill set I was trying to highlight, rather than the rigid facts about my previous job titles. If possible, this would be a game changer for people like me who are trying to elevate their positions based on skill sets, aptitude and past accomplishments. Thank you for this service, it really made navigating this dreaded task much easier!

Date of experience: 11/17/24
See positive reviews
Top Critical Review

“Interesting”

DARIER M.
12/12/24

Interesting. This site has some pertinent templates to get you excited. Of course it's only after you have finished editing that you are informed that you have to pay to download and you're then pressured to subscribe. Very annoying setup!

Date of experience: 11/17/24
See critical reviews

Reviews (15,182)

Rating

Timeframe

Other

Reviews that mention popular keywords

job hero (123) job descriptions (46) job search (25) time saver (22)
Thumbnail of user kimc1012
California
1 review
0 helpful votes
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January 18th, 2021
Verified purchase

Had trouble conceptualizing what the finished product would look like. Might have chosen a different template but wasn't willing to start over.

Reason I chose this business:

Looked like it had many options. The samples were very helpful. Especially in my field, things never fit.

Reason I chose this product:

Had to choose some plan in order to get my resume. Wish that had been up front instead of feeling like you were holding the resume hostage.

Date of experience: January 14, 2021

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

Thank you, we’ve taken note of your feedback and it’s much appreciated, as we’re constantly looking for ways to provide the best experience for our customers, and comments like yours help us do just that.

Thumbnail of user adrienned49
Michigan
1 review
0 helpful votes
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September 9th, 2020
Verified purchase

This is exactly what I have been looking for, your bullets don't sound contrived or from a boilerplate.

Reason I chose this business:

Need to update my resume

Reason I chose this product:

I liked the depth and breadth of positions and accomplishments.

Date of experience: September 3, 2020

Thumbnail of user mnauelk
Manuel K. – JobHero Rep

Thank you for sharing your feedback and for giving us a great rating.

Thumbnail of user stevenb2422
Ohio
1 review
0 helpful votes
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April 18th, 2022
Verified purchase

Rhis was an easy and satisfaction fulfilled experience it got a top-notch cover letter I could not have done with their websites help

Date of experience: April 16, 2022

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

Thank you for sharing your feedback and rating us five stars!

Thumbnail of user oscarc215
Florida
1 review
0 helpful votes
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February 9th, 2021
Verified purchase

Im very thankful for JobHero being able to assist me in creating my first resume. It was an amazing experience they made everything so simple.

Date of experience: February 7, 2021

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

Thank you for sharing your feedback and for giving us a great rating.

Thumbnail of user benw938
Nevada
1 review
0 helpful votes
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September 20th, 2021
Verified purchase

Soso. I wish the price was mentioned before I worked on the resume at JobHero. However, very easy to use program.

Date of experience: September 13, 2021

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

We're very sorry for any confusion, Ben.

To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.

In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.

Thumbnail of user juanitaw56
Kuwait
1 review
0 helpful votes
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February 9th, 2021
Verified purchase

I have been procrastinating on reviewing my CV as it consumes so much time, but with JobHero is was so easy and efficient.

Reason I chose this business:

Professional. Fast and Efficient

Reason I chose this product:

I need an updated CV urgently, hence completed the same today

Date of experience: February 7, 2021

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

Thank you, we truly appreciate your feedback, happy customers make our days brighter.

Thumbnail of user jessief76
Guam
1 review
0 helpful votes
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November 1st, 2021
Verified purchase

Flaw in software under "Education" in which the "O" won't remain capitilized so I had to use a "0" in it's place

Date of experience: October 29, 2021

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

Thank you for sharing your feedback and for giving us a great rating.

Thumbnail of user miker1130
Iowa
1 review
1 helpful vote
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March 8th, 2021
Verified purchase

I would give no stars due to the fact that I was told I wouldn't have to pay, YET they make you! Liars!

Date of experience: March 6, 2021

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

To clarify, Mike, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.

In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.

Thumbnail of user lenah59
North Carolina
2 reviews
0 helpful votes
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September 23rd, 2021
Verified purchase

Not sure why I am being charged full price as I am a returning customer and I am aware of promotions offered previously.

Reason I chose this business:

Returning customer, has proven to aid in my job placement/offers

Reason I chose this product:

Updated resume to keep things current

Date of experience: September 20, 2021

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

Thank you, Lena, for taking the time to bring this to our attention and our apologies for the negative experience. We take our user’s feedback very seriously, know that we hear you and we’re here for you, so please look for an email from us shortly.

Contact Us: https://www.jobhero.com/contact-us

Thumbnail of user mias136
Missouri
1 review
0 helpful votes
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April 5th, 2021
Verified purchase

The messages seem dated and unimpressive; I ALWAYS have to make changes so it doesn't sound so generic and like my dad wrote it. Easy to use though.

Reason I chose this business:

Beacause Ialready have an account with JobHero.

Reason I chose this product:

Job hunting

Date of experience: March 27, 2021

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

Thank you for bringing this to our attention, Thomas, and our apologies for the negative experience, we take our customer’s feedback very seriously, know that we hear you and we’re here to help, so please send us an email to social@jobhero.com.

Thank you for your patience!

Thumbnail of user juans1033
Texas
2 reviews
0 helpful votes
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September 8th, 2024
Verified purchase

Awesome Job, Awesome Job, Awesome Job, Awesome Job, Awesome Job

Reason I chose this product:

Awesome Tool to build up a Cover Letter

Date of experience: August 29, 2024

Thumbnail of user joselined1
Joseline D. – JobHero Rep

Hello,

Thank you for taking the time to leave us a review!

Thumbnail of user billw1045
South Africa
1 review
0 helpful votes
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August 2nd, 2021
Verified purchase

JUST STARTED, SO CANNOT COMMENT YET. WILL RESPOND SHORTLY, AFTER I HAVE USED YOUR SERVICE A BIT TO DO A PROPER EVALUATION.

Date of experience: July 31, 2021

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

Thank you for sharing your feedback and rating us five stars!

Thumbnail of user aaqilahg
Texas
1 review
0 helpful votes
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January 3rd, 2023
Verified purchase

So far is very helpful I am grateful for this! It's my first time here i will see how it goes!

Reason I chose this business:

I needed my resume done i did not think i had to pay i thought it was free but since i need it i have no choice right now :)

Reason I chose this product:

No choice right now just have to do it i need it

Date of experience: December 19, 2022

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

Hello!

Thank you for sharing your feedback and rating us four stars!

-JobHero

Thumbnail of user lizm687
Switzerland
1 review
0 helpful votes
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February 1st, 2022
Verified purchase

Very good overall, I wish I could adjust the columns and which content goes on which column, but I wasn't able to do it.

Date of experience: January 27, 2022

Thumbnail of user luisab39
Australia
1 review
0 helpful votes
  • Send Message
October 22nd, 2021
Verified purchase

I am able to complete a very good cover letter within a couple of hours. Time saver, thank you.

Reason I chose this business:

Need a cover letter tailored to a specific job

Reason I chose this product:

Need a cover letter tailored to a specific job

Date of experience: October 19, 2021

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

Thank you for sharing your feedback and rating us five stars!

Thumbnail of user robertt1803
Michigan
1 review
0 helpful votes
  • Send Message
February 23rd, 2021
Verified purchase
• Updated review

The cover letter creator really gave me a huge step forward in having a resume I am proud of.

Reason I chose this business:

I needed help and it came up highly suggested on google.

Date of experience: February 23, 2021

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

Thank you, Robert, for trusting us with your new resume!

The cover letter creator really gave me a huge step...
February 16th, 2021
Verified purchase
• Previous review

The cover letter creator really gave me a huge step forward in having a resume I am proud of.

Reason I chose this business:

I needed help and it came up highly suggested on google.

Date of experience: February 16, 2021

Thumbnail of user karolz3
Utah
1 review
0 helpful votes
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January 25th, 2022
Verified purchase

I wish I would have done known about this site before, it was very easy to do my resume.

Date of experience: January 21, 2022

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

Thank you for sharing your feedback and rating us five stars!

Thumbnail of user norab133
Texas
1 review
0 helpful votes
  • Send Message
January 25th, 2022
Verified purchase
• Updated review

I am so happy that I came across your services. It has been a huge help with my resume.

Reason I chose this business:

I needed to update my resume.

Reason I chose this product:

Great selection and options for many job descriptions.

Date of experience: January 23, 2022

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

Thank you for sharing your feedback and rating us five stars, Nora!

Great tool for a professional document that offers...
September 23rd, 2021
Verified purchase
• Previous review

Great tool for a professional document that offers many applications.

Reason I chose this business:

Update and re-format resume.

Reason I chose this product:

Very helpful and informative.

Date of experience: September 21, 2021

Thumbnail of user zacharyv50
New Jersey
1 review
0 helpful votes
  • Send Message
February 7th, 2022
Verified purchase

Amazing! I needed a fresh modern look on my resume! This was truly a job hero moment. Thank you

Reason I chose this business:

I found the site by luck. I am glad I did

Reason I chose this product:

Perfect set up, very convenient and great word suggesting

Date of experience: February 4, 2022

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

Thank you for sharing your feedback and rating us five stars!

Thumbnail of user arthurd287
California
1 review
0 helpful votes
  • Send Message
May 9th, 2022
Verified purchase

Should make folks pay before they go through all the work of building the resume. It's a bit shady.

Date of experience: May 4, 2022

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

Thank you for the review and for rating us four stars!

Thumbnail of user mosesr22
Pennsylvania
2 reviews
0 helpful votes
  • Send Message
September 28th, 2021
Verified purchase

Thank you very much for your great assistance. I have learnt a lot about how to make a resume.

Reason I chose this business:

Just see whether you could help me to construct a resume.

Reason I chose this product:

Because I needed it for applying for the job.

Date of experience: September 28, 2021

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

Thank you for sharing your feedback and rating us five stars!

Thumbnail of user albertv104
Canada
1 review
0 helpful votes
  • Send Message
March 2nd, 2022
Verified purchase

It took a lot of time for my transaction. I am nit sure what happened in the first time.

Date of experience: February 28, 2022

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

Thank you for taking the time to bring this to our attention and our apologies for the negative experience. We take our user’s feedback very seriously, know that we hear you and we’re here for you, so when you have a chance please contact our Customer Service Team using the link provided below.

Contact Us: https://www.jobhero.com/contact-us

Thumbnail of user antoinel33
Illinois
1 review
1 helpful vote
  • Send Message
September 6th, 2022
Verified purchase

I thought this was a free website. I feel duped but will pay the fee to obtain my resume

Reason I chose this business:

Used from a google search

Date of experience: August 28, 2022

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

Thank you for taking the time to rate us and share your thoughts with us!

We want to apologize for any confusion that this caused. To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features; this account allows you to download a plain text version that can be pasted on to a Word document completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.

In addition, we offer a 100% money-back guarantee for our 14-day trial; if you are not satisfied with our services, we invite you to give us another try!

Thumbnail of user nicolei210
Virginia
1 review
0 helpful votes
  • Send Message
November 23rd, 2020
Verified purchase

Making the resume was GREAT, very easy. Paying for the subscription took too much, wouldn't take my VISA card.

Date of experience: November 21, 2020

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

We appreciate the feedback, Nicole!

Thumbnail of user karlad242
New Hampshire
1 review
0 helpful votes
  • Send Message
September 22nd, 2022
Verified purchase

The cover letter templates are AMAZING! I never know what to say, but this tool was an immense help!

Reason I chose this business:

It came up in a Google search

Reason I chose this product:

I chose this product because I hate coming up with content for cover letters!

Date of experience: September 20, 2022

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

Thank you for sharing your feedback and rating us five stars!

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Laura T.
Typically responds within 12 days

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