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    JobHero

2024 CUSTOMER CHOICE AWARD

JobHero

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Overview

JobHero has a rating of 4.6 stars from 15,179 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JobHero most frequently mention cover letter, great experience, and easy process. JobHero ranks 2nd among Career Advice sites.

  • Service
    41
  • Value
    71
  • Quality
    73

Proactively asks for customer feedback

This company responds to reviews on average within 12 days

Positive reviews (last 12 months): 90.9%
Positive
975
Neutral
66
Negative
32
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How would you rate JobHero?
Top Positive Review

“Very helpful, beautiful layout and excellent prompting...”

Patti W.
11/27/24

Very helpful, beautiful layout and excellent prompting for ideas on wording. However, my ambitions don't quite match the wording of my work experience and I was hoping the template would be a little more intuitive with prompting suggestions in accordance with the skill set I was trying to highlight, rather than the rigid facts about my previous job titles. If possible, this would be a game changer for people like me who are trying to elevate their positions based on skill sets, aptitude and past accomplishments. Thank you for this service, it really made navigating this dreaded task much easier!

Date of experience: 11/17/24
See positive reviews
Top Critical Review

“Interesting”

DARIER M.
12/12/24

Interesting. This site has some pertinent templates to get you excited. Of course it's only after you have finished editing that you are informed that you have to pay to download and you're then pressured to subscribe. Very annoying setup!

Date of experience: 11/17/24
See critical reviews

Reviews (15,179)

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Reviews that mention popular keywords

job hero (123) job descriptions (46) job search (25) time saver (22)
Thumbnail of user zacharyw162
California
1 review
0 helpful votes
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July 12th, 2021
Verified purchase

I don't like being charged after the fact. You all should be more transparent. I don't want spend time customizing a cover letter only to find out I can't download without paying. I appreciate the service because it ultimately did make the process much easier but it feels underhanded to only charge me at the end.

Reason I chose this business:

I struggle with writing cover letters and find them tedious. This allowed me to get over the hump of having to write one so that I can actually apply to a job I'm interested.

Date of experience: July 11, 2021

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

To clarify, Zachary, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free.

We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.

In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.

Thumbnail of user jonathank778
Massachusetts
1 review
0 helpful votes
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February 8th, 2024
Verified purchase

It would have been nice to have know the prices up front. It feels shady that you didn't disclose that cost while I spent the time building my resume in the first place

Date of experience: February 8, 2024

Thumbnail of user joselined1
Joseline D. – JobHero Rep

Hello!

Thank you for taking the time to share your feedback. We appreciate your input and understand the importance of transparent pricing. Your feedback is valuable, and we are actively working on enhancing our communication regarding pricing to provide a more seamless experience for our users. We appreciate your understanding and want to assure you that your concerns are being addressed.

If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We hope to have the opportunity to serve you better in the future.

Thumbnail of user rajats37
New Zealand
1 review
0 helpful votes
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November 23rd, 2020
Verified purchase

It is nearly 3 dollars for 14 days which is good price. Yet some more professional templates is required for providing support in the different industry. More specific role is important to write a cv.

Date of experience: November 21, 2020

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

Thank you, Rajat, we’re always open to new suggestions on ways we can improve and your feedback helps us do just that!

Thumbnail of user adityar46
India
1 review
0 helpful votes
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July 15th, 2023
Verified purchase

Its good to see some new templates.
Gave an idea on how to organize the content related to experience.
Would recommend it for any one who is looking to update resume for exploring new opportunities.

Reason I chose this business:

Update my resume in search of new opportunities

Date of experience: July 15, 2023

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

Hello!

Thank you for sharing your feedback and rating us five stars!

Sincerely,
JobHero

Thumbnail of user keevad2
Canada
1 review
0 helpful votes
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July 27th, 2021
Verified purchase

I was in a real rut updating my resume. The cleared everything up! The writers block, the imposter syndrome. Really helped me through just getting to the basics and creating a good entry level resume.

Reason I chose this business:

Helpful bullet points and how to use action verbs

Reason I chose this product:

Needed a updated resume

Date of experience: July 26, 2021

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

Thank you for sharing your feedback and rating us five stars!

Thumbnail of user markk2082
Canada
0 reviews
0 helpful votes
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June 28th, 2022
Verified purchase

I really needed to update my resume and JobHero turned out to be the best and easiest way that I've stumbled across to do just that. I really appreciate the payment model. 14 day full access makes so much sense. People don't need to have an account that they need a full year's subscription for, but that option is still available.

Reason I chose this business:

JobHero really made it easy for me. It succeeded in catching my eye long enough for me to keep exploring it and that is key. The entire time I was working on my resume, the constant thought in my mind was, "I know I'm going to hit a pay wall soon". But I kept going and to my surprise, it was very reasonable.

Date of experience: June 27, 2022

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

Thank you for sharing your feedback and rating us five stars!

Thumbnail of user melissas1533
Illinois
1 review
0 helpful votes
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April 14th, 2021
Verified purchase

Creating the resume was great until I found out I had to pay at the end in order to download - It's very misleading you do not advertise this especially after spending a significant amount of time working on your site.

Reason I chose this business:

Found it via a web search of resume templates.

Reason I chose this product:

Because it satisified a need

Date of experience: April 11, 2021

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.

In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.

Thumbnail of user ianc468
South Africa
1 review
0 helpful votes
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June 3rd, 2022
Verified purchase
• Updated review

Good Morning, I would like to please request if you could reverse the subscription fee debited on 27 May, as I an unemployed and tried to cancel but South Africa is experiencing "Load Shedding" where they cut power for 2-3 hours at a time, this cause our router to b e blown and have been stuck with no internet. Please I cannot afford this. I would greatly appreciate your kindnesses in this regard.

Reason I chose this business:

Good Morning, I would like to please request if you could reverse the subscription fee debited on 27 May, as I an unemployed and tried to cancel but South Africa is experiencing "Load Shedding" where they cut power for 2-3 hours at a time, this cause our router to b e blown and have been stuck with no internet. Please I cannot afford this. I would greatly appreciate your kindnesses in this regard.

Reason I chose this product:

Good Morning, I would like to please request if you could reverse the subscription fee debited on 27 May, as I an unemployed and tried to cancel but South Africa is experiencing "Load Shedding" where they cut power for 2-3 hours at a time, this cause our router to b e blown and have been stuck with no internet. Please I cannot afford this. I would greatly appreciate your kindnesses in this regard.

Date of experience: May 30, 2022

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

Thank you for taking the time to bring this to our attention and our apologies for the negative experience. We take our user’s feedback very seriously, know that we hear you and we’re here for you, so when you have a chance please contact our Customer Service Team using the link provided below.

Contact Us: https://www.jobhero.com/contact-us

Very easy, and user friendly
February 25th, 2022
Verified purchase
• Previous review

Date of experience: February 20, 2022

Thumbnail of user amiras31
New York
1 review
0 helpful votes
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September 22nd, 2022
Verified purchase

Not many template options, don't have a save and return later option so if the laptop died or power outage there is no auto save it automatically deletes everything you wrote. Not too many templates and have no option to manually fix the outline.

Reason I chose this business:

To update and rewrite the format of my resume

Reason I chose this product:

Friend recommendation.

Date of experience: September 17, 2022

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

Thank you, we’re always open to new suggestions on ways we can improve and your feedback helps us do just that!

Thumbnail of user yvonnee178
South Carolina
1 review
0 helpful votes
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June 4th, 2024
Verified purchase

So far so good; quick, easy; professional looking format.
I needed to update my resume fast and needed help.

Reason I chose this business:

Needed to quickly update my resume.

Reason I chose this product:

Seemed professional and accessible.

Date of experience: May 25, 2024

Thumbnail of user joselined1
Joseline D. – JobHero Rep

Hello,

Thank you for taking the time to leave us a review!

Thumbnail of user bettyz123
Minnesota
1 review
0 helpful votes
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September 11th, 2020
Verified purchase

I had trouble making my payment. I felt that while there was good material offered as standardized text, there could also have been more flexibility or the site could have offered me a chance to explore more options.

Reason I chose this business:

I'm looking for a part-time job in addition to my full-time job.

Reason I chose this product:

I don't have a good answer to this question.

Date of experience: September 9, 2020

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

We're always open to suggestions for improvement, Betty, please do not hesitate to reach out to us with more of your feedback!

Thumbnail of user nicoleh1149
New Jersey
1 review
0 helpful votes
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November 8th, 2021
Verified purchase

This was quick and easy! I've applied to so many jobs before an have been really lazy to actually make a cover letter. Had I known it could've been as easy as this, I would've made one a long time ago!

Date of experience: November 7, 2021

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

Thank you for sharing your feedback and rating us five stars!

Thumbnail of user rebeccaw750
Virginia
1 review
10 helpful votes
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October 29th, 2020
Verified purchase

It was easy to navigate and add my own ideas with the well thought out examples,. So i wasnt that upset when i had to pay for all my hard work at the end to save or print it. It gave no indication at least that i saw prior to the end that it would cost. Hope i get a new job!

Date of experience: October 27, 2020

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

Thank you, Rebecca, for sharing your feedback and rating us with five-stars!

Thumbnail of user sandrad2660
AE
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

Wonderful, quick and easy. Useful guidelines streamline the process

Date of experience: July 1, 2024

Thumbnail of user joselined1
Joseline D. – JobHero Rep

Hello,

Thank you for sharing your experience with us!

Thumbnail of user annaj451
Washington
1 review
0 helpful votes
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February 23rd, 2021
Verified purchase

The template function on this website is amazing. It breaks down the sections of differenet templates and lets me custom add what I want. I used a couple of the add ins, but they were mostly there for reference as I created a new one. Definitely worth the trial price and I am excited to use the cover letter template.

Reason I chose this business:

Tired of creating my own templates, the formatting and special colors/positioning takes forever. The clean format of my chosen sample template drew me in.

Reason I chose this product:

A cheap trial price, can't beat that. Would have liked a heads up beforehand, but hey "that's business".

Date of experience: February 22, 2021

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

Thank you, Anna, we strive to make our customers happy and we take your feedback to heart!

Thumbnail of user moniquel235
Nebraska
1 review
0 helpful votes
  • Send Message
June 25th, 2024
Verified purchase

So helpful! It was a quick and easy way to gather my professional experience into a resume format.

Reason I chose this business:

I needed a resume

Date of experience: June 15, 2024

Thumbnail of user joselined1
Joseline D. – JobHero Rep

Hello,

We're thrilled to have been able to help. If you have any other questions, please feel free to contact us. We're here to assist you!

Thumbnail of user jaredw256
California
1 review
0 helpful votes
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March 4th, 2024
Verified purchase
• Updated review

Yall charged me 25 bucks for months without a single email reminding me I was getting billed. I lost hundreds to you and on the way out you offer 3 bucks a month? I will be contesting these charges

Date of experience: February 23, 2024

Thumbnail of user joselined1
Joseline D. – JobHero Rep

Hello,

We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges.

Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. To avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.

We have refunded you the requested amount. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.

Thank you for your time!
Customer Service Team

Quick, easy, good
October 13th, 2023
Verified purchase
• Previous review

Date of experience: October 13, 2023

Thumbnail of user simonat13
GB
1 review
0 helpful votes
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March 7th, 2022
Verified purchase
• Updated review

I really love the CV builder, the bullet points and the suggestions. Well done for creating this tool, it is very helpful! The Cover letter builder is good but it could be improved even further, especially in explaining why you are good for the job even if you don't have experience for example.

Reason I chose this business:

So far it is the best CV builder I came across with.

Reason I chose this product:

It is convenient and I like to create CV with your site.

Date of experience: March 4, 2022

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

Thank you for sharing your feedback and rating us five stars!

I really liked the bullet points already pre-written
February 22nd, 2022
Verified purchase
• Previous review

Date of experience: February 19, 2022

Thumbnail of user nancyx452
Botswana
1 review
0 helpful votes
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January 18th, 2022
Verified purchase

I learnt the art of professional self expression at JobHero! The platform its a real solution to problems, over & above that, it will guide you all the way to organizing your track record of experience, if you know what I mean.

Reason I chose this business:

Simple to navigate & professional

Reason I chose this product:

To give my Cv a ew shape ad meaning

Service

Date of experience: January 10, 2022

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

Thank you for sharing your feedback and rating us five stars!

Thumbnail of user jessicap1277
North Carolina
1 review
0 helpful votes
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September 28th, 2021
Verified purchase

More customizable headings would be wonderful. Overall, I love the templates. Although, I also wish those templates had more color options. Like, there was an instance where i loved a template but I could not change the content from gray to black.

Reason I chose this business:

Google Search

Reason I chose this product:

I liked the format.

Date of experience: September 28, 2021

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

Thank you for your review, Jessica, we're always open to new suggestions for improvement!

Thumbnail of user andrewm2566
Oregon
1 review
0 helpful votes
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November 28th, 2022
Verified purchase

Pretty easy. Normally when you upload your current resume to these things it comes out looking like you threw it in a paint mixer. This was accurate, easy to edit, provided excellent sentence starters/stems relevant to specific positions.

Reason I chose this business:

A colleague shared it with me.

Reason I chose this product:

I consider myself quite thorough and capable in formulating professional language and descriptions but these really made it pop.

Date of experience: November 22, 2022

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

Hello!

Thank you for sharing your feedback and rating us five stars!

-JobHero

Thumbnail of user bebeet2
New York
1 review
0 helpful votes
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November 5th, 2023
Verified purchase

Great tool - but I couldn't figure out how to finish up for "free". I had to do the 14 day trial - and will need to cancel in time or they will charge an arm and leg every month!

Reason I chose this business:

I thought it was free - but it isn't! That said, if there is a way, it was not made clear!

Reason I chose this product:

I was pigeon-holed into my product purchase - pay or start over!

Date of experience: October 6, 2023

Thumbnail of user baseerahw
Baseerah W. – JobHero Rep

Hello Bebee,

We would like to clarify. We offer two types of accounts: the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features. This account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, able to be cancelled anytime.

We hope we've cleared things up, and we thank you for your review!

Thumbnail of user paiges225
New York
1 review
0 helpful votes
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November 3rd, 2022

Job Hero's subscription and billing practices are deceitful and misleading! You're first given the option to purchase a year subscription for $24.90, a monthly subscription for $3, or you can try the service for 14 days for about $2 then pay $24.95 to continue using the service.

With how this is advertised, I was led to believe the $24.95 is for a year. However, I have been billed MONTHLY for over six months at 24.95. I am a STAHM, my husband manages the finances. I had no idea we'd been paying so much to keep my resume on file. This is DISGUSTING and not only will I not recommend Job Hero, I will be sharing my terrible experience with them to everyone I know and all who will listen.

$300 for a year is absolutely absurd considering you can purchase a year subscription for $24.90.

Date of experience: October 9, 2022

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

Hello!

Thank you for taking the time to bring this to our attention and our apologies for the negative experience. We take our user’s feedback very seriously, know that we hear you and we’re here for you, so when you have a chance please contact our Customer Service Team using the link provided below.

Contact Us: https://www.jobhero.com/contact-us

-JobHero

Thumbnail of user shrutis51
GB
2 reviews
0 helpful votes
  • Send Message
March 31st, 2022
Verified purchase

You should not employ cheap tactics of not letting the editor know that in the end after editing I will have to pay for downloading. It simply shows somehow you want to trick the user into paying once but if you wouldn't have done that I may have paid for a month as I am still looking for an honest service.

Date of experience: March 31, 2022

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

We appreciate the feedback and we're very sorry for any confusion, Shruti.

To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.

In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.

Thumbnail of user maribell67
Florida
1 review
0 helpful votes
  • Send Message
July 8th, 2024
Verified purchase

Simple to used and excellent example templates, colors and great offer

Date of experience: June 28, 2024

Thumbnail of user joselined1
Joseline D. – JobHero Rep

Hello,

Thank you so much! We appreciate the positive review!

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Thumbnail of user dougj2
Laura T.
Typically responds within 12 days

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