JobHero has a rating of 4.6 stars from 15,179 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JobHero most frequently mention cover letter, great experience, and easy process. JobHero ranks 2nd among Career Advice sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 days
Very helpful, beautiful layout and excellent prompting for ideas on wording. However, my ambitions don't quite match the wording of my work experience and I was hoping the template would be a little more intuitive with prompting suggestions in accordance with the skill set I was trying to highlight, rather than the rigid facts about my previous job titles. If possible, this would be a game changer for people like me who are trying to elevate their positions based on skill sets, aptitude and past accomplishments. Thank you for this service, it really made navigating this dreaded task much easier!
Interesting. This site has some pertinent templates to get you excited. Of course it's only after you have finished editing that you are informed that you have to pay to download and you're then pressured to subscribe. Very annoying setup!
I don't like being charged after the fact. You all should be more transparent. I don't want spend time customizing a cover letter only to find out I can't download without paying. I appreciate the service because it ultimately did make the process much easier but it feels underhanded to only charge me at the end.
I struggle with writing cover letters and find them tedious. This allowed me to get over the hump of having to write one so that I can actually apply to a job I'm interested.
Date of experience: July 11, 2021
It would have been nice to have know the prices up front. It feels shady that you didn't disclose that cost while I spent the time building my resume in the first place
Date of experience: February 8, 2024
Hello!
Thank you for taking the time to share your feedback. We appreciate your input and understand the importance of transparent pricing. Your feedback is valuable, and we are actively working on enhancing our communication regarding pricing to provide a more seamless experience for our users. We appreciate your understanding and want to assure you that your concerns are being addressed.
If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We hope to have the opportunity to serve you better in the future.
It is nearly 3 dollars for 14 days which is good price. Yet some more professional templates is required for providing support in the different industry. More specific role is important to write a cv.
Date of experience: November 21, 2020
Thank you, Rajat, we’re always open to new suggestions on ways we can improve and your feedback helps us do just that!
Its good to see some new templates.
Gave an idea on how to organize the content related to experience.
Would recommend it for any one who is looking to update resume for exploring new opportunities.
Update my resume in search of new opportunities
Date of experience: July 15, 2023
Hello!
Thank you for sharing your feedback and rating us five stars!
Sincerely,
JobHero
I was in a real rut updating my resume. The cleared everything up! The writers block, the imposter syndrome. Really helped me through just getting to the basics and creating a good entry level resume.
Helpful bullet points and how to use action verbs
Needed a updated resume
Date of experience: July 26, 2021
Thank you for sharing your feedback and rating us five stars!
I really needed to update my resume and JobHero turned out to be the best and easiest way that I've stumbled across to do just that. I really appreciate the payment model. 14 day full access makes so much sense. People don't need to have an account that they need a full year's subscription for, but that option is still available.
JobHero really made it easy for me. It succeeded in catching my eye long enough for me to keep exploring it and that is key. The entire time I was working on my resume, the constant thought in my mind was, "I know I'm going to hit a pay wall soon". But I kept going and to my surprise, it was very reasonable.
Date of experience: June 27, 2022
Thank you for sharing your feedback and rating us five stars!
Creating the resume was great until I found out I had to pay at the end in order to download - It's very misleading you do not advertise this especially after spending a significant amount of time working on your site.
Found it via a web search of resume templates.
Because it satisified a need
Date of experience: April 11, 2021
To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
Good Morning, I would like to please request if you could reverse the subscription fee debited on 27 May, as I an unemployed and tried to cancel but South Africa is experiencing "Load Shedding" where they cut power for 2-3 hours at a time, this cause our router to b e blown and have been stuck with no internet. Please I cannot afford this. I would greatly appreciate your kindnesses in this regard.
Good Morning, I would like to please request if you could reverse the subscription fee debited on 27 May, as I an unemployed and tried to cancel but South Africa is experiencing "Load Shedding" where they cut power for 2-3 hours at a time, this cause our router to b e blown and have been stuck with no internet. Please I cannot afford this. I would greatly appreciate your kindnesses in this regard.
Good Morning, I would like to please request if you could reverse the subscription fee debited on 27 May, as I an unemployed and tried to cancel but South Africa is experiencing "Load Shedding" where they cut power for 2-3 hours at a time, this cause our router to b e blown and have been stuck with no internet. Please I cannot afford this. I would greatly appreciate your kindnesses in this regard.
Date of experience: May 30, 2022
Thank you for taking the time to bring this to our attention and our apologies for the negative experience. We take our user’s feedback very seriously, know that we hear you and we’re here for you, so when you have a chance please contact our Customer Service Team using the link provided below.
Contact Us: https://www.jobhero.com/contact-us
Date of experience: February 20, 2022
Not many template options, don't have a save and return later option so if the laptop died or power outage there is no auto save it automatically deletes everything you wrote. Not too many templates and have no option to manually fix the outline.
To update and rewrite the format of my resume
Friend recommendation.
Date of experience: September 17, 2022
Thank you, we’re always open to new suggestions on ways we can improve and your feedback helps us do just that!
So far so good; quick, easy; professional looking format.
I needed to update my resume fast and needed help.
Needed to quickly update my resume.
Seemed professional and accessible.
Date of experience: May 25, 2024
Hello,
Thank you for taking the time to leave us a review!
I had trouble making my payment. I felt that while there was good material offered as standardized text, there could also have been more flexibility or the site could have offered me a chance to explore more options.
I'm looking for a part-time job in addition to my full-time job.
I don't have a good answer to this question.
Date of experience: September 9, 2020
We're always open to suggestions for improvement, Betty, please do not hesitate to reach out to us with more of your feedback!
This was quick and easy! I've applied to so many jobs before an have been really lazy to actually make a cover letter. Had I known it could've been as easy as this, I would've made one a long time ago!
Date of experience: November 7, 2021
Thank you for sharing your feedback and rating us five stars!
It was easy to navigate and add my own ideas with the well thought out examples,. So i wasnt that upset when i had to pay for all my hard work at the end to save or print it. It gave no indication at least that i saw prior to the end that it would cost. Hope i get a new job!
Date of experience: October 27, 2020
Thank you, Rebecca, for sharing your feedback and rating us with five-stars!
Wonderful, quick and easy. Useful guidelines streamline the process
Date of experience: July 1, 2024
Hello,
Thank you for sharing your experience with us!
The template function on this website is amazing. It breaks down the sections of differenet templates and lets me custom add what I want. I used a couple of the add ins, but they were mostly there for reference as I created a new one. Definitely worth the trial price and I am excited to use the cover letter template.
Tired of creating my own templates, the formatting and special colors/positioning takes forever. The clean format of my chosen sample template drew me in.
A cheap trial price, can't beat that. Would have liked a heads up beforehand, but hey "that's business".
Date of experience: February 22, 2021
Thank you, Anna, we strive to make our customers happy and we take your feedback to heart!
So helpful! It was a quick and easy way to gather my professional experience into a resume format.
I needed a resume
Date of experience: June 15, 2024
Hello,
We're thrilled to have been able to help. If you have any other questions, please feel free to contact us. We're here to assist you!
Yall charged me 25 bucks for months without a single email reminding me I was getting billed. I lost hundreds to you and on the way out you offer 3 bucks a month? I will be contesting these charges
Date of experience: February 23, 2024
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. To avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have refunded you the requested amount. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Date of experience: October 13, 2023
I really love the CV builder, the bullet points and the suggestions. Well done for creating this tool, it is very helpful! The Cover letter builder is good but it could be improved even further, especially in explaining why you are good for the job even if you don't have experience for example.
So far it is the best CV builder I came across with.
It is convenient and I like to create CV with your site.
Date of experience: March 4, 2022
Thank you for sharing your feedback and rating us five stars!
Date of experience: February 19, 2022
I learnt the art of professional self expression at JobHero! The platform its a real solution to problems, over & above that, it will guide you all the way to organizing your track record of experience, if you know what I mean.
Simple to navigate & professional
To give my Cv a ew shape ad meaning
Date of experience: January 10, 2022
Thank you for sharing your feedback and rating us five stars!
More customizable headings would be wonderful. Overall, I love the templates. Although, I also wish those templates had more color options. Like, there was an instance where i loved a template but I could not change the content from gray to black.
Google Search
I liked the format.
Date of experience: September 28, 2021
Thank you for your review, Jessica, we're always open to new suggestions for improvement!
Pretty easy. Normally when you upload your current resume to these things it comes out looking like you threw it in a paint mixer. This was accurate, easy to edit, provided excellent sentence starters/stems relevant to specific positions.
A colleague shared it with me.
I consider myself quite thorough and capable in formulating professional language and descriptions but these really made it pop.
Date of experience: November 22, 2022
Hello!
Thank you for sharing your feedback and rating us five stars!
-JobHero
Great tool - but I couldn't figure out how to finish up for "free". I had to do the 14 day trial - and will need to cancel in time or they will charge an arm and leg every month!
I thought it was free - but it isn't! That said, if there is a way, it was not made clear!
I was pigeon-holed into my product purchase - pay or start over!
Date of experience: October 6, 2023
Hello Bebee,
We would like to clarify. We offer two types of accounts: the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features. This account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, able to be cancelled anytime.
We hope we've cleared things up, and we thank you for your review!
Job Hero's subscription and billing practices are deceitful and misleading! You're first given the option to purchase a year subscription for $24.90, a monthly subscription for $3, or you can try the service for 14 days for about $2 then pay $24.95 to continue using the service.
With how this is advertised, I was led to believe the $24.95 is for a year. However, I have been billed MONTHLY for over six months at 24.95. I am a STAHM, my husband manages the finances. I had no idea we'd been paying so much to keep my resume on file. This is DISGUSTING and not only will I not recommend Job Hero, I will be sharing my terrible experience with them to everyone I know and all who will listen.
$300 for a year is absolutely absurd considering you can purchase a year subscription for $24.90.
Date of experience: October 9, 2022
Hello!
Thank you for taking the time to bring this to our attention and our apologies for the negative experience. We take our user’s feedback very seriously, know that we hear you and we’re here for you, so when you have a chance please contact our Customer Service Team using the link provided below.
Contact Us: https://www.jobhero.com/contact-us
-JobHero
You should not employ cheap tactics of not letting the editor know that in the end after editing I will have to pay for downloading. It simply shows somehow you want to trick the user into paying once but if you wouldn't have done that I may have paid for a month as I am still looking for an honest service.
Date of experience: March 31, 2022
We appreciate the feedback and we're very sorry for any confusion, Shruti.
To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
Simple to used and excellent example templates, colors and great offer
Date of experience: June 28, 2024
Hello,
Thank you so much! We appreciate the positive review!
Jump Start Your Career
With Our Resume and Cover Letter Builders
To clarify, Zachary, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free.
We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.