• Bookmark

    JobHero

2024 CUSTOMER CHOICE AWARD

JobHero

Write a Review

Overview

JobHero has a rating of 4.6 stars from 15,180 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JobHero most frequently mention cover letter, great experience, and easy process. JobHero ranks 2nd among Career Advice sites.

  • Service
    41
  • Value
    71
  • Quality
    73

Proactively asks for customer feedback

This company responds to reviews on average within 12 days

Positive reviews (last 12 months): 90.8%
Positive
970
Neutral
66
Negative
32
View ratings trends
How would you rate JobHero?
Top Positive Review

“Very helpful, beautiful layout and excellent prompting...”

Patti W.
11/27/24

Very helpful, beautiful layout and excellent prompting for ideas on wording. However, my ambitions don't quite match the wording of my work experience and I was hoping the template would be a little more intuitive with prompting suggestions in accordance with the skill set I was trying to highlight, rather than the rigid facts about my previous job titles. If possible, this would be a game changer for people like me who are trying to elevate their positions based on skill sets, aptitude and past accomplishments. Thank you for this service, it really made navigating this dreaded task much easier!

Date of experience: 11/17/24
See positive reviews
Top Critical Review

“Interesting”

DARIER M.
12/12/24

Interesting. This site has some pertinent templates to get you excited. Of course it's only after you have finished editing that you are informed that you have to pay to download and you're then pressured to subscribe. Very annoying setup!

Date of experience: 11/17/24
See critical reviews

Reviews (15,180)

Rating

Timeframe

Other

Reviews that mention popular keywords

job hero (123) job descriptions (46) job search (25) time saver (22)
Thumbnail of user bobo232
New Jersey
1 review
0 helpful votes
  • Send Message
March 8th, 2021
Verified purchase

Just what I needed! A little guidance for a very experienced Structural Engineer with a great Resume, but no introduction like I found creating my Cover Letter here. Thanks!

Reason I chose this business:

Simple and straight forward. No tricks or gimmicks.

Reason I chose this product:

I have a lot of opportunities before me in my field of Structural Engineering. And a lot of competition. Needed something clean and concise, and I found it here. The questions and prompts made it so easy.

Date of experience: March 7, 2021

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

Thank you, Bob for sharing your feedback, we’re excited to hear you feel that way about our builder.

Thumbnail of user charlese569
Tennessee
1 review
0 helpful votes
  • Send Message
August 20th, 2021
Verified purchase

Quick and easy but hard to edit. Completely lost when I tried to upload a previous resume. Has trouble understanding government and military job titles.

Reason I chose this business:

Need a resume fast

Reason I chose this product:

Need a resume fast

Date of experience: August 16, 2021

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

Thank you for sharing your feedback and rating us five stars!

Thumbnail of user brandib189
California
1 review
0 helpful votes
  • Send Message
June 28th, 2021
Verified purchase

This did a good job creating my cover letter and resume. I hate writing and get stuck easily. This really cut down on the time and frustration of finding a template online to get started.

Reason I chose this business:

I needed to create a cover letter from a resume.

Reason I chose this product:

It was easy to use.

Date of experience: June 26, 2021

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

Thank you for sharing your feedback and rating us five stars!

Thumbnail of user alannam33
Massachusetts
1 review
0 helpful votes
  • Send Message
February 11th, 2022
Verified purchase

I love how easy it is to use the site and the amazing suggestions to include for each category! It made it a breeze to build my new career change resume! Thank you so much!

Date of experience: February 8, 2022

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

Thank you for sharing your feedback and rating us five stars!

Thumbnail of user maryb5317
Philippines
1 review
0 helpful votes
  • Send Message
January 9th, 2023
Verified purchase

I hope for more transaction with you, I want to recommend you to my friends, your website is easy access, and has a lot of choices. :)

Date of experience: January 8, 2023

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

Hello!

Thank you for sharing your feedback and rating us five stars!

-JobHero

Thumbnail of user gailm913
Canada
1 review
0 helpful votes
  • Send Message
July 27th, 2023
Verified purchase

Its easy and makes my resume so catchy! I used it everytime a applied and the templates are so nice. Highly recommended.

Date of experience: July 27, 2023

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

Hello!

Thank you for rating us five stars!

Sincerely,
JobHero

Thumbnail of user rohitm70
Canada
1 review
0 helpful votes
  • Send Message
May 8th, 2023
Verified purchase

Easy and fast.
It is best way to make your resume without any hurdle. You even can make resume on the go.

Reason I chose this business:

It was my first time experience with job hero and I am really happy to choose jobhero

Date of experience: May 4, 2023

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

Hello!

Thank you for the review and for rating us four stars!

-JobHero

Thumbnail of user richardl3493
Texas
1 review
0 helpful votes
  • Send Message
June 7th, 2024
Verified purchase

Great job hero. Very helpful and creative system to use for a cover letter

Date of experience: May 28, 2024

Thumbnail of user joselined1
Joseline D. – JobHero Rep

Hello,

Thank you for sharing your experience with us!

Thumbnail of user raynaf4
Connecticut
1 review
0 helpful votes
  • Send Message
April 25th, 2022
Verified purchase

This process was extremely easy and helpful. Cover letters are simple but yet a so stressful task to perform properly after updating a resume and this process made it very painless!

Reason I chose this business:

The ad I found during my google search was very informative and it made it look so simple and enticing and once pursuing this choice, all steps I followed made me realize I made the right choice.

Reason I chose this product:

I needed help with a cover letter and this was best option Ive seen!

Date of experience: April 21, 2022

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

Thank you for sharing your feedback and rating us five stars!

Thumbnail of user mdf53
Singapore
1 review
0 helpful votes
  • Send Message
November 7th, 2022
Verified purchase

The experience has been easy and hassle free. I feel more confident to prepare my resume and cover letter. Along with the extra resources available made the whole experience less stressful.

Reason I chose this business:

A easy to follow guideline

Reason I chose this product:

The product was what I was seeking and require

Date of experience: November 7, 2022

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

Hello!

Thank you for sharing your feedback and rating us five stars!

-JobHero

Thumbnail of user sammiek23
New Jersey
1 review
1 helpful vote
  • Send Message
August 11th, 2021
Verified purchase

While i find the resume builder useful, I DID NOT KNOW You'd charge me for it. It would have been better if you said it upfront BEFORE I start. You might consider some free service account or free trial. NOt happy

Reason I chose this business:

Thought it was free trial

Date of experience: August 6, 2021

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

Our apologies, Sammie, for any confusion with our services.

To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.

In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.

Thumbnail of user williamb2347
Indiana
1 review
0 helpful votes
  • Send Message
October 27th, 2020
Verified purchase

This has saved me so much time in creating a new resume! I have a lot of experiences and this helped me organize, sort, and present my experience with magnificent articulation!

Reason I chose this business:

Found it on a google search by accident

Reason I chose this product:

It was quick and efficient and loved the design

Date of experience: October 25, 2020

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

We’re thankful for the amazing feedback you have given us, William!

Thumbnail of user stefaniek35
Indiana
1 review
0 helpful votes
  • Send Message
February 22nd, 2022
Verified purchase

When I decide to cancel you offer me a $3/month rate and I was already charged for $24/month. I want a refund for $21. What kind of business scheme is this?!

Date of experience: February 15, 2022

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

Thank you for taking the time to bring this to our attention, Stefanie, and our apologies for the negative experience. We take our user’s feedback very seriously, know that we hear you and we would love to help improve your experience with our builder, so when you have a chance please contact our Customer Service Team using the link provided below.

Contact Us: https://www.jobhero.com/contact-us

Thumbnail of user patricial1685
Florida
1 review
0 helpful votes
  • Send Message
December 27th, 2021
Verified purchase

Awesome service. I love the ease of creating a simple resume and the ability to update formatting and adding extra sections for my board certification as a health coach. Love it!

Reason I chose this business:

Found online

Reason I chose this product:

Need it for a job

Date of experience: December 22, 2021

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

Thank you for sharing your feedback and rating us five stars!

Thumbnail of user abdouk6
New Jersey
1 review
0 helpful votes
  • Send Message
January 25th, 2024
Verified purchase

Smooth process very easy to use plus I love the design of their templates also the recommendation system is very helpful.

Date of experience: January 25, 2024

Thumbnail of user joselined1
Joseline D. – JobHero Rep

Hello!

Thank you for your wonderful feedback! We're thrilled to hear that you found the process smooth and our platform easy to use. It's great to know that you appreciate the design of our templates and find the recommendation system helpful.

Thumbnail of user rhondar656
Illinois
1 review
0 helpful votes
  • Send Message
March 25th, 2024
Verified purchase

Very quick and easy. I like that the service provides you with examples related to your area of expertise.

Reason I chose this business:

Just happen to google and came across this site.

Reason I chose this product:

Job hunting.

Date of experience: March 15, 2024

Thumbnail of user joselined1
Joseline D. – JobHero Rep

Hello!

Thank you for your review. Glad we were able to help!

Thumbnail of user keishac92
New York
1 review
0 helpful votes
  • Send Message
March 22nd, 2024
Verified purchase

I called to cancel my subscription and she convinced me to keep the subscription. She informed me of all the benefits of the software.

Date of experience: March 12, 2024

Thumbnail of user joselined1
Joseline D. – JobHero Rep

Hello!

We're truly grateful for your feedback! It brings us immense joy to learn that our agent was able to meet your needs and deliver exceptional service. Rest assured, we'll make sure to pass along your kind words to them. If you ever need assistance again, please don't hesitate to reach out!

Thumbnail of user dianek603
Georgia
1 review
0 helpful votes
  • Send Message
November 13th, 2020
Verified purchase

So far it is okay. I figured there was a cost involved. You should let people know up front before people do the work. It is misleading and lowers the trust of the company.

Reason I chose this business:

Came up in a search

Date of experience: November 13, 2020

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

Thank you, Diane, we’d like to clarify that our Basic Access accounts allow you to create and download a plain text version using our examples and tips. However, if you would like to download, print or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format you’ll need to subscribe first for a small fee which we offer a 14-day trial option. In addition, we do grant a 100% money-back guarantee for our trial fee.

Thumbnail of user robertm4446
Alaska
1 review
0 helpful votes
  • Send Message
May 11th, 2021
Verified purchase

Perfect for someone that is retired and has been out of the workforce for awhile. Great selection of pertinent phrases and buzz words that I expect will get some attention from the review panel.

Reason I chose this business:

Quick, easy to use and clean.

Date of experience: May 5, 2021

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

Thank you for sharing your feedback and for giving us a great rating.

Thumbnail of user steveq434
Canada
1 review
0 helpful votes
  • Send Message
May 2nd, 2022
Verified purchase

Amazing experience, whatever you want to put out on to your resume but can't find a way to word, is already there on recommendations bar based on the skill or job title you enter.

Reason I chose this business:

To get professional help with my resume upgrade

Reason I chose this product:

They were neat, modern and recommendations were excellent

Date of experience: April 30, 2022

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

Thank you for sharing your feedback and rating us five stars!

Thumbnail of user vickieb213
Kentucky
1 review
0 helpful votes
  • Send Message
September 13th, 2021
Verified purchase
• Updated review

Good resume summary. I was unable to make changes and had to call for help. The representative had to send me both documents via email. No response from the technical center concerning the problem.

Customer service helped. But still couldn’t make changes to the document.

Reason I chose this business:

Looking for support

Service

Date of experience: September 9, 2021

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

Thank you for sharing your feedback and for giving us a great rating.

Good experience
September 2nd, 2021
Verified purchase
• Previous review
Reason I chose this business:

Looking for support

Reason I chose this product:

Hear about it on line

Date of experience: September 2, 2021

Thumbnail of user jamieh1117
Minnesota
1 review
0 helpful votes
  • Send Message
February 21st, 2024
Verified purchase

Very easy to use, huge variety of templates to meet the needs of all types of experience levels and creative styles. Highly recommend.

Date of experience: February 21, 2024

Thumbnail of user joselined1
Joseline D. – JobHero Rep

Hello!

Thank you for your review. Glad we were able to help!

Thumbnail of user christinas1824
New York
1 review
0 helpful votes
  • Send Message
March 2nd, 2024
Verified purchase

Excellent services to guide you through the process of updating and elevating the quality of your resume

Date of experience: March 2, 2024

Thumbnail of user joselined1
Joseline D. – JobHero Rep

Hello!

Your feedback is extremely valuable to us, and we are grateful for your input. It helps us to better understand our members' needs and preferences.

Thumbnail of user amyc2780
Texas
1 review
0 helpful votes
  • Send Message
February 27th, 2024
Verified purchase

This was my first time using this to edit my resume and I love it! So easy to navigate and lots of options. Thank you for making this easier for me!

Date of experience: February 27, 2024

Thumbnail of user joselined1
Joseline D. – JobHero Rep

Hello,

Thank you so much for taking the time to share your positive experience! We're thrilled to hear that our resume editing tool made the process easy and enjoyable for you. Your kind words truly motivate our team to continue providing user-friendly options and exceptional service.

Thumbnail of user paule860
Canada
1 review
0 helpful votes
  • Send Message
October 4th, 2021
Verified purchase

This was easy and convenient. Please make a single use fee for service option as most of us don't expect or want to be jumping from job to job year after year.

Reason I chose this business:

Stumbled onto it

Reason I chose this product:

Just wanted to print my resume

Date of experience: October 4, 2021

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

Thank you for sharing your experience with us, Paul!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Jump Start Your Career
With Our Resume and Cover Letter Builders

Company Representative

Thumbnail of user dougj2
Laura T.
Typically responds within 12 days

How do I know I can trust these reviews about JobHero?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about JobHero?