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    JobHero

2024 CUSTOMER CHOICE AWARD

JobHero

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Overview

JobHero has a rating of 4.6 stars from 15,185 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JobHero most frequently mention cover letter, great experience, and easy process. JobHero ranks 2nd among Career Advice sites.

  • Service
    41
  • Value
    71
  • Quality
    73

Proactively asks for customer feedback

This company responds to reviews on average within 12 days

Positive reviews (last 12 months): 90.8%
Positive
959
Neutral
65
Negative
32
View ratings trends
How would you rate JobHero?
Top Positive Review

“Very helpful, beautiful layout and excellent prompting...”

Patti W.
11/27/24

Very helpful, beautiful layout and excellent prompting for ideas on wording. However, my ambitions don't quite match the wording of my work experience and I was hoping the template would be a little more intuitive with prompting suggestions in accordance with the skill set I was trying to highlight, rather than the rigid facts about my previous job titles. If possible, this would be a game changer for people like me who are trying to elevate their positions based on skill sets, aptitude and past accomplishments. Thank you for this service, it really made navigating this dreaded task much easier!

Date of experience: 11/17/24
See positive reviews
Top Critical Review

“Interesting”

DARIER M.
12/12/24

Interesting. This site has some pertinent templates to get you excited. Of course it's only after you have finished editing that you are informed that you have to pay to download and you're then pressured to subscribe. Very annoying setup!

Date of experience: 11/17/24
See critical reviews

Reviews (15,185)

Rating

Timeframe

Other

Reviews that mention popular keywords

job hero (123) job descriptions (46) job search (25) time saver (22)
Thumbnail of user meowm4
Virginia
1 review
0 helpful votes
  • Send Message
August 7th, 2023
Verified purchase

It was ok. It did what it was supposed to. Meow meow meow meow meow meow meow meow meow meow meow

Reason I chose this business:

I have no idea

Date of experience: August 7, 2023

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

Hello!

Thank you for the review and for rating us four stars!

Sincerely,
JobHero

Thumbnail of user shannond614
Georgia
1 review
0 helpful votes
  • Send Message
September 5th, 2023
Verified purchase

Date of experience: August 6, 2023

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

Hello!

Thank you for reaching out to us and bringing this matter to our attention. We sincerely apologize for any inconvenience you may have experienced. Please be assured that your feedback is highly valued, and we are fully committed to resolving any issues you may have. To address your concerns and provide the assistance you need, we kindly request you to contact our dedicated Customer Service Team. They are equipped to provide personalized support and find a suitable solution for you. You can reach out to them using the link below:

Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding. We are here to assist you in any way we can.

Sincerely,
JobHero
Contact Us: https://www.jobhero.com/contact-us

Thumbnail of user graceannc3
Jamaica
1 review
0 helpful votes
  • Send Message
October 4th, 2023
Verified purchase

Very Efficient Resume Builder.
Easy selection process according to the job title.

Date of experience: October 4, 2023

Thumbnail of user paolav43
Paola V. – JobHero Rep

Hello,

Thank you. We truly appreciate your feedback. Happy customers make our days brighter!

Thumbnail of user anav338
GB
1 review
0 helpful votes
  • Send Message
October 5th, 2023
Verified purchase

Date of experience: October 5, 2023

Thumbnail of user paolav43
Paola V. – JobHero Rep

Hello,

We’re thankful for the amazing feedback you have given us!

Thumbnail of user phubl
Australia
1 review
0 helpful votes
  • Send Message
May 8th, 2023
Verified purchase

No mention about payment until at the end, and no easy way to cancel subscrption.

Date of experience: May 6, 2023

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

Hello!

We regret to see your rating towards us; we would love to speak with you directly to find out more about what led to this negative impression. We're indeed committed to changing your mind about us and making sure that you receive the excellent customer service on which we pride ourselves so please, at your earliest convenience, contact our Customer Service Team using the link provided below.

As always, thank you for reaching out, and we look forward to hearing from you!

Contact Us: https://www.jobhero.com/contact-us

-JobHero

Thumbnail of user alejandrap79
Panama
1 review
0 helpful votes
  • Send Message
October 8th, 2023
Verified purchase

This is an amazing tool, wish I knew about it years ago!

Reason I chose this business:

Someone recommended it (@itsatravelod)

Reason I chose this product:

Because I want to apply to a job

Date of experience: October 8, 2023

Thumbnail of user baseerahw
Baseerah W. – JobHero Rep

Thank you, we truly appreciate your feedback, happy customers make our days brighter.

Thumbnail of user monicac871
Arkansas
1 review
0 helpful votes
  • Send Message
October 5th, 2023
Verified purchase

Would like more help on crafting bullet points of achievements and AI scanning techniques

Reason I chose this business:

Google search

Date of experience: October 5, 2023

Thumbnail of user paolav43
Paola V. – JobHero Rep

Hello,

Thank you for taking the time to share your feedback with us. We are committed to using it to make positive changes and enhance our offerings. Please contact us at 1-888-895-4145 to further assist you!

Thumbnail of user komalk39
Canada
1 review
0 helpful votes
  • Send Message
February 14th, 2023
Verified purchase

Date of experience: February 8, 2023

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

Hello!

Thank you for sharing your feedback and rating us five stars!

-JobHero

Thumbnail of user robertn2069
Canada
1 review
0 helpful votes
  • Send Message
June 12th, 2023
Verified purchase

Not bad, some of the sections are non specific but easily fixed

Reason I chose this business:

Looked good

Reason I chose this product:

Need a cover letter

Date of experience: May 30, 2023

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

Hello!

Thank you for the review and for rating us four stars!

Sincerely,
JobHero

Thumbnail of user donaldb1699
Florida
1 review
0 helpful votes
  • Send Message
June 12th, 2023
Verified purchase
Reason I chose this business:

Needed job-specific resume ASAP

Reason I chose this product:

Needed job-specific resume ASAP

Date of experience: May 23, 2023

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

Hello!

Thank you for the review and for rating us four stars!

Sincerely,
JobHero

Thumbnail of user willettah1
Washington
1 review
0 helpful votes
  • Send Message
November 8th, 2021
Verified purchase

Awesome! Nicest variety of templates, great suggested text and easily the best resume builder I've ever used.

Reason I chose this business:

Liked the example resume in the advert

Reason I chose this product:

Was easy to put together

Date of experience: November 6, 2021

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

Thank you for sharing your feedback and rating us five stars!

Thumbnail of user lyndam235
Canada
1 review
0 helpful votes
  • Send Message
November 8th, 2021
Verified purchase

Pretty good. Would like a bit more breadth to the available suggestions for my niche employment situation

Reason I chose this business:

Easy to use

Reason I chose this product:

Desperate to get this done.

Date of experience: November 4, 2021

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

Thank you, Lynda, we’re always open to new suggestions on ways we can improve and your feedback helps us do just that!

Thumbnail of user mauriceg105
North Carolina
1 review
0 helpful votes
  • Send Message
September 22nd, 2022
Verified purchase

So far it is a good service. Quick and helpful when you need the right sounding words or description for your job position.

Reason I chose this business:

I have seen friends use it after finishing school and thought I would give it a try.

Reason I chose this product:

I would like to improve my chances at landing a job that I am well suited for and needed help transitioning my resume to better fit the job position.

Date of experience: September 18, 2022

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

Thank you for sharing your feedback and rating us five stars!

Thumbnail of user shannonm1360
Illinois
1 review
0 helpful votes
  • Send Message
September 29th, 2023
Verified purchase

User friendly site and lots of options. Super helpful!

Reason I chose this business:

Updating my resume

Date of experience: September 29, 2023

Thumbnail of user paolav43
Paola V. – JobHero Rep

Hello,

Thank you for your review. Glad we were able to help!

Thumbnail of user sandyaj
New Mexico
1 review
0 helpful votes
  • Send Message
September 13th, 2023
Verified purchase

Great tool. Easy to use and very professional resume patterns.

Date of experience: September 13, 2023

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

Hello!

Thank you for the review and for rating us five stars!

Sincerely,
JobHero

Thumbnail of user chacej1
Wisconsin
1 review
0 helpful votes
  • Send Message
September 9th, 2023
Verified purchase

So easy to use and the suggestions for completion are excellent.

Reason I chose this business:

Google search

Reason I chose this product:

Needed to update a resume

Date of experience: September 9, 2023

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

Hello!

Thank you for the review and for rating us five stars!

Sincerely,
JobHero

Thumbnail of user hazelh83
Nevada
1 review
17 helpful votes
  • Send Message
June 21st, 2022
Verified purchase
• Updated review

Spent time building a resume, then I have to pay... why the trickery-but hey thats how you build great customer service, NOT!

Reason I chose this business:

Because I dont want to start over on a resume

Reason I chose this product:

Because I dont want to start over from scratch

Date of experience: June 18, 2022

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

Thank you for taking the time to rate us and share your thoughts with us, Hazel!

We want to apologize for any confusion that this caused. To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features; this account allows you to download a plain text version that can be pasted on to a Word document completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.

In addition, we offer a 100% money-back guarantee for our 14-day trial; if you are not satisfied with our services, we invite you to give us another try!

I just spent two hours working on my resume because...
September 30th, 2020
Verified purchase
• Previous review

I just spent two hours working on my resume because it made it so easy all to find out i have to pay to get it. No one likes to feel swindled. Of course I paid, because i need to find work. Could you at least be upfront about it before i waste my time working on something your going to charge me for. How would you feel? I get it buyer beware, but that just crappy service. I have buyers remorse and am already feeling low that I cannot find work. Could you just be upfront? That's one way not to get repeat customers or good reviews

Reason I chose this business:

Because it made it so easy to put resume together.

Reason I chose this product:

Because I spent two hours already putting resume together. So I paid the 2.95... i have buyers remorse and feel swindled.

Date of experience: September 28, 2020

Thumbnail of user hectorn61
Connecticut
1 review
0 helpful votes
  • Send Message
May 18th, 2023
Verified purchase
Reason I chose this business:

I thought it would be easy

Reason I chose this product:

Needed a resume for an internship

Date of experience: May 15, 2023

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

Hello!

We regret to see your rating towards us; we would love to speak with you directly to find out more about what led to this negative impression. We're indeed committed to changing your mind about us and making sure that you receive the excellent customer service on which we pride ourselves so please, at your earliest convenience, contact our Customer Service Team using the link provided below.

As always, thank you for reaching out, and we look forward to hearing from you!

Contact Us: https://www.jobhero.com/contact-us

-JobHero

Thumbnail of user roseg521
Texas
1 review
0 helpful votes
  • Send Message
May 2nd, 2023
Verified purchase

I have never been good with words so this website helped me out tremendously.

Reason I chose this business:

I heard it on TikTok

Reason I chose this product:

I liked the end result

Date of experience: April 20, 2023

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

Hello!

Thank you for your review and for rating us 5 stars!

-JobHero

Thumbnail of user nokuthulas1
South Africa
1 review
0 helpful votes
  • Send Message
March 22nd, 2023
Verified purchase

Excellent website for assisting in writing interesting letters.

Reason I chose this business:

Browsing on internet

Reason I chose this product:

I wanted website to help me for writing a great letter for job application

Date of experience: March 11, 2023

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

Hello!

Thank you for sharing your feedback and rating us five stars!

-JobHero

Thumbnail of user donatog7
New York
1 review
0 helpful votes
  • Send Message
March 22nd, 2023
Verified purchase

I haven't printed out the resume yet, but so far, this has been an easy process.

Date of experience: March 11, 2023

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

Hello!

Thank you for sharing your feedback and rating us five stars!

-JobHero

Thumbnail of user tamit115
Arkansas
1 review
0 helpful votes
  • Send Message
September 13th, 2023
Verified purchase
Reason I chose this business:

I've worked for 30 years and have written thousands of resumes for myself and other people. Being an older age, but still needing to work due to the horrible state of our country, an older person doesn't keep up with the newest resume trends or verbiage so Job hero was a good website for me to inter-disperse expert thought with my own vast expertise...

Date of experience: September 13, 2023

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

Hello!

Thank you for the review and for rating us five stars!

Sincerely,
JobHero

Thumbnail of user aaronb1041
Ohio
1 review
0 helpful votes
  • Send Message
March 7th, 2023
Verified purchase
Reason I chose this business:

Was highly recommended

Reason I chose this product:

Needed help an guidance with building my resume

Date of experience: March 5, 2023

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

Hello!

Thank you for sharing your feedback and rating us five stars!

-JobHero

Thumbnail of user jenniferb4809
California
1 review
0 helpful votes
  • Send Message
July 3rd, 2023
Verified purchase

Thank you for making the process painless. Haven't had to update my resume in many years.

Reason I chose this business:

It seemed easy

Reason I chose this product:

It was easy

Date of experience: June 28, 2023

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

Hello!

Thank you for the review and for rating us four stars!

Sincerely,
JobHero

Thumbnail of user ericaa290
Pennsylvania
1 review
0 helpful votes
  • Send Message
July 3rd, 2023
Verified purchase
Reason I chose this business:

Site was straight forward, templates were very professional, there wasn't an over abundance of sales jargon.

Date of experience: June 26, 2023

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

Hello!

Thank you for the review and for rating us five stars!

Sincerely,
JobHero

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Laura T.
Typically responds within 12 days

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