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John Cootes has a rating of 3.0 stars from 41 reviews, indicating that most customers are generally satisfied with their purchases. John Cootes ranks 16th among Home Appliances sites.
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503 reviews
Actually was dropped off at the wrong house, lucky our neighbor is honest. There is a glitch in Tolls system- so you cant activate your registration - when I called them all they could tell me was that it was dropped off - but I had not received it - we are in lockdown and we are at home. Your delivery service needs to do the right thing!
Is this company a scam? No reply to email - no other means of communication. Taken over $300 and no delivery..
Is this company a scam? No reply to email - no other means of communication. Taken over $300 and no delivery..
Easy to order yet when the bed was to be delivered they sent it back to the depot because no one was hom, they never knocked on the door. Had to ring them to chase it up and then was given the item to take up stairs on my own. May as well of delivered it my self and parts missing which I've emailed about more then once, no reply so the bed is useless.
Wouldn't buy from again.
Haven’t heard anything from John Cootes
Thought what a good buy but left super dissatisfied as doesn’t answer emails to get missing parts that never got sent.
Hopeless and I’m not happy!
Bed looked great but can’t put together as missing parts
Right price
Top layer of the mattress is lifting 6 months after purchase.I've never seen a mattress do this.mattress firmness not as advertised.medium to firm description is incorrect.it's soft to medium,.trying to claim on warranty for the last 4 weeks, very difficult even though mattress is faulty.
Very disappointed with the purchase and warranty process..
Actually was dropped off at the wrong house, lucky our neighbor is honest. There is a glitch in Tolls system- so you cant activate your registration - when I called them all they could tell me was that it was dropped off - but I had not received it - we are in lockdown and we are at home. Your delivery service needs to do the right thing!
All my furniture is from John Cootes and a great price for this chair
Needed to work more comfortably from home
Hope you send this to our local Bringelly post office, please as we are semi rural.
All my furniture is from John Cootes and a great price for this chair
Unfortunately, couple of nights ago my favorite bed was broken, because it was too old. I understood that I required a new bed, because i needed sleeping as well as any other people. I started to search for some stores and shops which can provie me with a new bed. Of course, it wouldn't replace my favorite bed, nevertheless I would have a place to sleep on. I visitied the website of this company, applied here and got a support from customer support managers. They explained me everything and sent me a new bed. The delivery was pretty fast and I got my ned bed in couple of days.
There was a small issue with my item getting delivered but Joe sorted it out and was very understanding that the error was not from my end. Excellent service!
I choose 6 lovely dining chairs that I am very happy with, however 1 had a large noticeable chip on the back leg, when I advised John Cootes customer service department of this they arranged for a replacement chair to be delivered immediately, I would not hesitate to shop online with John Cootes again.
I brought an Artiss gaming chair through John Cootes.
I feel for them as it was a bad experience that they couldn't prevent but they did accommodate me very well.
With a poor quality (maybe I just got a bad one) and COVID induced delays John Cootes resolved by issue.
So I never got a email saying that my order was on the way, I had a nice lady email me and help me out next minute my order rocks up the next day, definitely good helpers 10/10
It sat in the garage for 5 months flat packed, but once it was all put together, i have had nothing but compliments. I couldn't have done it without JC great prices
Thank you for your positive feedback. We're glad to hear that you are happy with your new furniture and that your overall experience with us was a positive one. Thank you for choosing us and for your support.
I used a discount code for 5% discount (SIGNUP21) and going through checkout it would not accept the code so I didn't get the discount that I though I would...
John Cootes customer service was excellent, I received a quick reply and discovered it was a mistake made by me...
Perfect, I was impressed that a John Cootes rep replied to my query straight away, and resolved the issue for me.
I looked at several furniture retailers and John Cootes prices were the best.
Buying these for my son and the prices were very reasonable
I used a discount code for 5% discount (SIGNUP21) and going through checkout it would not accept the code so I didn't get the discount that I though I would...
Buying these for my son and the prices were very reasonable
* John Cootes attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Quick and easy shopping, good prices and fast response to my email question. Delivery much quicker than expected.
You had the product I was looking for
Quick and easy shopping, good prices and fast response to my email question.
You had the product I was looking for
Very quick & easy delivery product as described easy to assemble great value will shop with John Cootes again.
Value for money & quality of product
Easy and quick, affordable and product was in good condition when received only delivery was late but that's understandable with current situations.
Thank you for your review. We're glad to hear that you found our service to be easy and quick, and that the product was in good condition. We apologize for the late delivery and understand it may have been due to current situations. Thanks for choosing us.
I just like to say thank you John Cootes for your fast shipment of my order after my air conditioner stopped working and I needed a heater.
I was searching for a heater and was happy to see that John Cootes had what I needed, I am an old customer.
The price was right and I purchased two.
Very happy and looking forward to receiving my order, thank you
I was searching for a heater and was happy to see that John Cootes had what I needed, I am an old customer.
Reasonable prices
Wish I could've seen product in person in a shop as products were not the size I thought them to be.
Thank you for your feedback. We understand that it can be difficult to determine the size of a product without seeing it in person. We apologise if the size of the product was not what you expected. If you need assistance with returning or exchanging the product, please don't hesitate to contact us. Thank you for choosing us.
Quick and easy payment. Fast delivery and excited to get my bum on a new seat
Looked great and it was a sale
Easy to shop it came quickly than what I expected. Haven't used it as yet
Saw it on Facebook
I needed a blower as I wasn’t happy with always sweeping after mowing the grass I wanted something light weight and easy to use
Saw it on Facebook
I like the fact that U check to see if parcel is delivered. Thank U.
It had a lot to do with the pric
Found what I was looking for & order was received within 10 days of ordering.
Pretty happy so far. Haven't set the bed up yet but have opened the mattress.
Had what I wanted at a good price.
It was what we were looking for.
Had what I wanted at a good price
Simply and easy. Just a matter of select and click away
Cheapest for the product search
It was what I was looking for
Too easy..
Good value for money and the dining chairs are good
Download invoice
Thank you for your positive feedback on the value for money and quality of our dining chairs. We're glad to hear that you are satisfied with your purchase and appreciate your support. Thank you for choosing us.
Terrible, It's been nearly 2 weeks since we order Artiss Electric Massage Chair Recliner Luxury Lounge Sofa Armchair Heat Leather × 1 and still haven't received it. No ones contacted us to tell us what's happening with it.
Wasn't to bad, it could've been better
Was shopping for a recliner
Seemed like the best for the price
Terrible, It's been nearly 2 weeks since we order Artiss Electric Massage Chair Recliner Luxury Lounge Sofa Armchair Heat Leather × 1 and still haven't received it. No ones contacted us to tell us what's happening with it.
Was shopping for a recliner
Amazing customer service and very helpful.
Prompt response to emails and enquires.
Gain trust and grow your business with customer reviews.
At John Cootes you will find everything you need for a beautiful home in one place. Our unbeatable range extends across TVs and electronics, home appliances, indoor and outdoor furniture, beds and mattress, and more.
When John Cootes first opened one of Sydney's most iconic stores in the early 80's, his vision was to offer quality-made furniture at a price that everyday people could afford. Over 40 years later, we still run the same way and will continue for generations to come.
In 2020, John Cootes transitioned into one of the most successful furniture and home entertainment online stores in Australia, continuing to supply thousands of happy Australian customers with quality furniture and home entertainment systems at affordable prices every day.
At John Cootes you will find everything you need for a beautiful home in one place. Our unbeatable range extends across TVs and electronics, home appliances, indoor and outdoor furniture, beds and mattress, and more.
John Cootes connects with new and existing customers anywhere they may be, on any device. We pride ourselves on offering the same trusted customer service as our original bricks and mortar store at the click of a button - delivered directly to your doorstep
John Cootes offers speedy national shipping, great warranties, multiple payment options, and regular promotions. After all, shopping online is really all about convenience and great deals.
John Cootes remains proudly 100% Australian owned and operated with head offices in Melbourne and Sydney. Aussies know they can trust the great brands and top service we offer.
Thanks for continuing to support John Cootes.
Thank you so much for the kind review Karen, we all hope you enjoy your products!
John Cootes :)