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Jotform has a rating of 3.0 stars from 184 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jotform most frequently mention free version, non profit, and small business. Jotform ranks 9th among Survey sites.
Jotform is a great free online service. It provides advanced form submissions. I was surprised how many conditions I can apply to specific questions on my form. They also have easy integration with payment, mailing marketing, google, dropbox. Jotform has endless options that provides a small business to create professional forms.
I signed up for free service to utilize Jotform for a Vietnam Veteran Breakfast my community and I will host this March 2024. I came across Jotform on youtube and it seemed like a good choice. I created 3 exceptional forms with hours and hours of fine tuning and input from multiple volunteers. I put my confidence in Jotform and was optimistic this process would save us time from doing it manually as we had done the previous year. Everything was going fine for about 3 weeks then today the QR codes stopped working, people are calling me, I am locked out. So, I reached out to customer service online and received an initial reply where I was asked to provide documentation that I am legitimate. I am like WHAT?!?! Why didn't they ask me about all this when I signed up. Customer Service says 24/7! I have tried to connect multiple times in the last 10 hours with no response. I complied with everything they asked for to prove my legitimacy. Shame on me for not backing up what I created! To recreate this would take a boat load of time. I don't know if I am more furious or heart broken. I pride myself on doing my best for my community and our Veterans. This makes me and my good efforts look unprofessional. And yes it makes Jotform look unprofessional too. Subscribers, buyer, user please BEWARE!
I looked to a form for my site with referrer and JotForm has exactly what I need.
Easy for use, no programming and referrer with my Wix site!
Also it sends email to me and my subscribers on registration time.
And they have integration with google. Tables it's amazing!
It works for several months and still no problems.
Great!
Date of experience: September 12, 2016
I have written to *******@jotform.com about each of the emails they allow to be sent out through their company. Not ONE time have they written me back to at least say they are checking into it.
This company is pretty much a clone of formstack.com. At least formstack.com has written me back saying they are working on getting rid of the spammers.
Jotform has to be one of the worst companys as far as support goes and also for allowing spammers to continue to send out emails.
Tip for consumers:
In my opinion, only spammers use this type of service.
Date of experience: October 30, 2016
I was looking for a form to build and i tryed to make one with html/php. It was going fine but i lacked the skills for conditional options. So i checkout a few online form builders and they all worked good, but did not have conditions!
I found jotform and its been a life saver! And time saver! Our business will be partners for life!
Thanks again for saving us so much time!
-Jensen1080
Tip for consumers:
once you test it, it will be impressed on how many integrations they have!!!!
Date of experience: May 8, 2017
Jotform is so easy to use and doesn't require to the user to be a techie or a web designer, 100% would recommended to anyone that is starting of an needs to create a form. Before using Jotform I had no idea how to create a form and would have had to get a web designer to create a form for me but with this App I was able to create myself so easily meeting all requirements. Easy to use, easy to add to website and most importantly the packages off usage is clear
Date of experience: May 14, 2022
Our non-profit Homeowner's Association started using JotForm a few weeks ago and the benefits have been astounding. Our residents are able to fill out forms on both our webpage and our mobile site, whereas they previously had to hand write it and FAX it! This has made sharing information incredibly easy.
The site is very use friendly, and the integrations are countless. I HIGHLY recommend this site for any organization on a budget.
Date of experience: January 1, 2017
I use jotform to create online registration for our business and the output was amazing! The form was created instantly and technical questions are all in their website. I couldn't ask for more. Jotform is the best solution for online forms!
Date of experience: February 21, 2017
Love Jotform I have always have, nowadays Im looking for something that doesnt have form impressions. Support at Jotform is the very best. I commend them for what they do at any time of the day or night. But I have come to realise that form impressions raise the cost of Jotform. And form impressions are as simple as leaving open a web browser which loads the form time and time again and there's all those impressions being counted to your detriment. So if many clients used the form then allow their page to load continuously without actually closing that tab, it increases the form impressions continuously which then get so high that you have no choice but to pay for a higher upgrade. The more clients you have the more form impressions. Jotform increases their revenue at the simplicity of a loading webpage. They are honest about it. They dont hide it. Everyone has a form impression limit but what they dont know is how easy those limits are reached accidently.
Tip for consumers:
dont use a site that has form impressions counted
Products used:
online form
Date of experience: November 28, 2021
JotForm is powerful tool to build online forms and workflows with ease. JotForm helps to create the powerful simplified forms by drag and drop the objects. Also helps to deploy in HTML format to get absolute and desired reports to monitor performance and visibility.
Date of experience: February 2, 2017
We recently came across a wonderful tool when we started having some new coding issues with a standard ASPX form design we developed back in 2009.
Our clients had recently been complaining about the change in form submission formats that seemed to be happening on the server-side.
We want our clients to be satisfied. Form designing can be tedious and time consuming on budgets.
We specialize in helping small businesses, and we have been able to purchase this tool without increased costs to our clients. In fact, our clients are very satisfied with the outcome.
I personally would recommend JOT FORM for any beginner or advanced web & media company. Forms need to be simple in todays mobile worldWhy not let this rising company do it for you.
Get JOT FROM today and start creating forms like youve never seen for all your client needs.
Creating savings to our clients means more to us than the bottom line because happy customers create repeat customers!
Get JOT FORM today
Date of experience: December 27, 2013
My identity was compromised by your site allowing Brandy Gill to use my information and so another Jotform was created from my own identity. I have never used your form until trying to apply for that home. She or He then created another "false" Jotform which came to my email. So where did I create another when she or he sent me the link for the Jotform to fill tf out in the first place. Stop minimizing yall involvement, no miscommunication just a sorry a** site that criminals use and you take no accountability for. Your reply is LATE And A LIE.
Products used:
None, my identity was stolen using a false link to Jotform
Date of experience: July 20, 2022
My identity was compromised by your site allowing Brandy Gill to use my information and so another form. I have never used your form until trying to apply for that home. She or He them created another "false" Jotform which came to my email. So where did I create another when she or he sent me the link for the Jotform to fill tf out‼ Stop minimizing yall involvement, no miscommunication just a sorry a** site that criminals use. Your reply is LATE
Date of experience: July 20, 2022
My identity was compromised by your site allowing Brandy Gill to use my information and so another form. I have never used your form until trying to apply for that home. She or He them created another "false" Jotform which came to my email. So where did I create another when she or he sent me the link for the Jotform to fill tf out‼ Stop minimizing yall involvement, no miscommunication just a sorry a** site that criminals use. Your reply is LATE
Date of experience: July 20, 2022
This platform has allowed a scammer named Brandy Gill to send a link as an application for a home on Craigslist. It seems like these two platforms helps scammers and killers but actual customers with serious issues they ignore. Someone sent me another Jotform email after I reported them and Jotform lied and stated I did another one myself. They did not admit fault for even allowing it to happen and could not provide reason as to why. DO NOT USE. They will blame you for the wrong done against you and still allowing criminals to use THEIR SITE‼ Seems like Craigslist and Jotform maybe even in on these scams since they don't reply back to complaints or reports!
Tip for consumers:
My identity STOLEN using their site‼️
Date of experience: May 31, 2022
Our Little League Baseball Organization was looking for a better option for online registrations and I found that with JotForms. Building the form and adding payment options was a very easy process and simple for someone who hasn't done this before. I would happily recommend JotForms to anyone looking for this type of solution!
Date of experience: April 1, 2023
JotForm is an awesome platform for creating contact forms and surveys. We use JotForm for our contact forms on our websites and they are easy to create, edit and implement on your site. The different plans available are great for any size business or project but the free plan still allows you a lot of options for customization of your forms. If you are going to use the free version, make sure to include CAPTCHA on your forms in order to make sure you do not go over your monthly limit.
Date of experience: January 26, 2021
I have started to use Jotform and have found the experience not only educational but fun.
You can use one of their templates and get a form up and running in just a few minutes, but if you're anything like me, and like to tweak things, then you can create a custom template from scratch with virtually unlimited custom options using CSS. The support from Jotform is EXECELLENT! Not only can you find most of your questions already answered online, but if you post in their forum, you will get a reply pretty quick. Overall I have been very happy with the quality of both the forms and the support.
Date of experience: June 24, 2014
I was looking for a professional and user friendly form to add to my company's website. I searched and came across Jotform. I like that Jotform provides many options for all different sized companies with different needs. I was plaesed that I was able to easily create the form for my needs. I would reccomend Jotform to anyone with form building needs.
Products used:
Form Builder
Date of experience: April 12, 2023
I already used a few form "WYSIWYG" editors online, and was at my last wit with finding the functionality I needed. That's when I bumped into JotForm. My main concern was collapsable fields and email the form info. I was quite surprised that they had all my requirements I needed (other than your standard form fields). They have plenty of form options, from radio buttons to GPS maps! The best part was being able to use an email address as a middleman to send the form, but allow BOTH user ends to see only each other in the "From" section of the email and reply directly to that person without emailing the middleman email address! Kudos! You saved my headache JotForms!
Pros
-email customizability from how the form the user end sees to the actual sending of the email. -Plenty of options and widgets to add to your form. -Easily embed the form into your website. -Ease of use.
Cons
No cons,
Date of experience: February 15, 2017
Absolutely the best way to put forms on your site. Extremely user-friendly. You don't really need to know any programming. It's saved me on so many occasions. And they just look great!
Date of experience: May 28, 2015
JotForm is pretty awesome in letting you show your creativity. It has so many options and they keep improving and upgrading their website. Would not trade it for anything!
Date of experience: September 30, 2016
I just started using JotForm, and it is great!
I started using the free form, and now im testing with it. It seems to work great!
Its very easy to create a high tech form, wich i couldn't create on my webserver.
When the form is tested i definately will switch over to the paid version as i get more storage and form applies every month.
Only thing i'm bumping into was that an attachment is stored on their server, and not send as attachment file with the form... but i can live with that!
If you are looking for an good but easy way to create your own form, use Jotform
Date of experience: July 29, 2015
JotForm Support won't give 2 cents about your data safety. They won't even care if you make a phishing form. Because guess what, they will send your social security number, full date of birth, physical address, phone number, and any given number of data fields to email addresses you provide without even checking that you own the email address unless "form owner use/add in the form".
I pointed this security flaw to their support, BECAUSE I received such an email without any prior knowledge, solicitation, use of the site, etc. And their support staff response? "Please contact the form creator directly, since JotForm is not responsible for the content of that form. The form creator may have their own privacy policy."
Right, sensitive data is coming from their website and they won't take responsibility for what people are doing on it. Well, here's my take on that: go use the website at your own risk, your identity, your livelihood. If you want your Social Security Number known by a random stranger, go ahead.
Tip for consumers:
Avoid like the plague unless you happen to be a phishing scammer, because obviously this is good only for that kind of seedy stuff
Date of experience: September 28, 2021
I have some HTML contact forms on my business websites created with JotForm. I really liked this platform because It has integration with PayPal and MailChimp, so visitors are able to process payments, and also forms can be added to email templates.
Date of experience: May 17, 2017
The site would be much better if they simplified it and made it more user friendly. People don't have hours and hours to wasted trying to figure you your GUI and all the bells and whistles, KISS it if you want more users. Everytime I think I have the site figured out, I get another problem for some hidden setting that is not readily seen.
Their site is a crowded user unfriendly confusing site. Started off ok once you spend a lot of time trying to figure it out. Then now just completely broken. Have to LOG IN to your account, which ONLY YOU knows the password to in order to bring up the form that you spent so much time making so that others who DO NOT HAVE your PW can complete the form. Simply no longer works. Also they send you an IP banned message if you happen to use a free VPN that THOUSANDS of other people use.
Date of experience: January 3, 2023
Hello,
We're sorry you're experiencing an issue with your account. To assist you better, please reach out to us through our support contact form at https://www.jotform.com/contact/. If you still can't access Jotform website, you may reach out to us through our social media channels like Facebook at https://www.facebook.com/Jotform/. We'll look forward to your reply.
The Google doc form that Jot Form eventually produced could have been produced through Google docs tools or templates. I wasn't impressed. What was worse, after spending an hour sending out our Jot Form sponsorship form to old and potentially new sponsors, I received an email from a potential sponsor saying that the Jot Form link didn't work. To my disbelief, Jot Form not only disabled our non-profit form but suspended our account - all without notice or explanation. We have never knowingly violated any terms of use on any site and even if done inadvertently, at least a warning or notice before or after the fact would be the professional response. If we exceeded our free usage, which is not likely, at least a pop up could give us an opportunity to upgrade. There was none. And then there was the Contact Form. After taking time to change our password and complete the contact form, you can only contact them if logged in. The login was blocked.
Adding to the false claim of having 40 million users while having such basic issues, this platform is one I will avoid at all cost. Appearing to be completely unprofessional, we probably lost thousands in potential sponsorships.
Tip for consumers:
I would never use this site again.
Products used:
Online form builder.
Date of experience: April 14, 2023
Hi Christi,
We're sorry you're experiencing this issue. We take such feedback seriously, and we would like to understand your situation better to see how we can help. Could you please reach out to us using our Support Contact Form at https://www.jotform.com/contact/ so we can review this? Once we hear back from you, we'll be able to help you with this.
I've been using Jotform for over a year now (after Adobe Formcentreal closed down), and it's great software. Forms are easy to create, and the distribution options are fantastic.
Date of experience: January 8, 2016
JotForm made it incredibly easy to create a sign-able document from our existing document. JotForm also made it incredibly easy to link/embed the form URL from our website. The best feature is when the form is completed, it sends a copy to us and the form signer. This made what was previously a time consuming process for our users into a streamlined automated process that is very efficient.
THANK YOU JOTFORM!
Tip for consumers:
There are at least two ways to create a sign-able form. Make sure you use "Create Sign Document" for a signature block that can be signed with a finger, touchpad, or mouse.
Products used:
Fillable and Sign-able forms that can be embedded in a website.
Date of experience: March 23, 2023
Jotform was exactly what my company was looking for in terms of a streamlined onboarding option that was flexible to our needs and very cost efficient.
Date of experience: July 18, 2016
Trusted by over 25+ million users, Jotform's form builder is the easy way to create and publish online forms from any device. The company offers 10,000+ ready-made form templates, 200+ integrations to 3rd party apps, and advanced design features making it the leading online form builder for organizations all over the world. It's popularly used to create payment forms, lead generation forms, registration forms, contact forms, application forms, and more.
Hi Sonja,
Thanks for your nice review. We are thrilled to hear that you found our platform user-friendly and that our form was a great addition to your company's website. If you have any questions, let us know using our Support Form at https://www.jotform.com/contact/. We'll be happy to help.