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Jotform has a rating of 3.0 stars from 184 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jotform most frequently mention free version, non profit, and small business. Jotform ranks 9th among Survey sites.
Jotform is a great free online service. It provides advanced form submissions. I was surprised how many conditions I can apply to specific questions on my form. They also have easy integration with payment, mailing marketing, google, dropbox. Jotform has endless options that provides a small business to create professional forms.
I signed up for free service to utilize Jotform for a Vietnam Veteran Breakfast my community and I will host this March 2024. I came across Jotform on youtube and it seemed like a good choice. I created 3 exceptional forms with hours and hours of fine tuning and input from multiple volunteers. I put my confidence in Jotform and was optimistic this process would save us time from doing it manually as we had done the previous year. Everything was going fine for about 3 weeks then today the QR codes stopped working, people are calling me, I am locked out. So, I reached out to customer service online and received an initial reply where I was asked to provide documentation that I am legitimate. I am like WHAT?!?! Why didn't they ask me about all this when I signed up. Customer Service says 24/7! I have tried to connect multiple times in the last 10 hours with no response. I complied with everything they asked for to prove my legitimacy. Shame on me for not backing up what I created! To recreate this would take a boat load of time. I don't know if I am more furious or heart broken. I pride myself on doing my best for my community and our Veterans. This makes me and my good efforts look unprofessional. And yes it makes Jotform look unprofessional too. Subscribers, buyer, user please BEWARE!
If you're looking to do ANYTHING other than just straight up use their product on THEIR website, then RUN. If you're looking to use webhooks, RUN. If you're looking to require users to login without having that be tied to some kind of "access" requirements, RUN. If you're looking to embed the form into your own website, RUN. If you're looking to automate processing JSON via webhook and want to rely on your assigned field names in your form to come through in the JSON, RUN. If you're looking for customer service to actually do ANYTHING about bugs you find for them, RUN. If you're looking for a product that is well-tested and understands that they are dealing with customer data that makes or breaks your ability to do your job as a web developer, RUN.
I could go on. But I think I've made the picture clear. Seriously, RUN.
Date of experience: January 20, 2022
I have been using Jotform for about 3 years now. I never had any problem with them. The new upgrade is awesome. They did it!
Date of experience: June 22, 2017
I've had so many issues with forms and form submits on my website in the past. Jotform has really made my life easier!
Date of experience: March 30, 2017
The most friendliest form generator. Easy to manage, lots of integration platform and fast response from the support team upon any inquiry.
Date of experience: July 19, 2016
It is very easy to use and they has a good customer service even in the free plan. I strongly recommend it!
Date of experience: November 24, 2020
Fantastic app. So many features available in the free version, with an easy to use dashboard to navigate responses etc.
Products used:
Online form builder
Date of experience: May 22, 2020
JotForm is an easy to use platform to create forms. The views however became limited, & the pricing structure in general ruined it for me.
Date of experience: August 19, 2016
The way they design the website is very friendly for beginners and anyone that does not have the skill to navigate. I love it.
Date of experience: September 18, 2015
It took 12 hours for them to reply on the problem I'm encountering considering the forms are being used for business.
Date of experience: July 26, 2023
This platform is very usefull and easy to manipulate.
I am enjoying and using for all my projects at College.
Date of experience: September 16, 2016
Very please. I am on my second year with jotform and I just upgraded. It's working for me.
www.urbanerecycling.com
Date of experience: May 2, 2015
I have had no problems and it is working perfectly. My online store form made it intuitive and easy for anyone to use.
Date of experience: September 23, 2021
Just wasted 2 days - literally 16 hours of work - creating forms and publishing them to my site... only, to have jotform crash and delete my account!
Date of experience: March 1, 2011
I've been using jotform for almost one year now and it has all the functions and flexibility I need. I would definitely recommend it anybody else!
Date of experience: November 28, 2014
I like the ease and use of jotform. Once I got the hang of things, it was kind of fun setting up. I've made lots of useful forms for my salon.
Date of experience: May 20, 2020
It's really intuitive. The free version gives you access to a ton of features. Can do some very advanced tasks.
Date of experience: August 28, 2015
You will not find anything of the kind online for free. Excellent graphics, simple to use, good monitoring.
Date of experience: June 13, 2016
I searched and tried many form maker engines and worked so hard with them fortenatly i found this maker its the best
Date of experience: July 18, 2016
Jotforms is great! Is really easy to use and integrate. We get the reports through our Google account, so it is very easy to manage.
Date of experience: September 27, 2013
I use thhe Jotform all my web site. Very Simle to use and clever technology.
jotform.com thank you for easily my work.
Date of experience: March 10, 2014
Excellent product from jotform. Very simple to use. Nice templates. Very creative team.
Using jotform from 2years.
Great work team.
Date of experience: September 10, 2017
I love this, everthing i need to build a webbased form, it's here. Everyone needs to know about JotForm.com!
Date of experience: August 5, 2014
Jot form is power packed app in WYSIWYG. Amazing and customizable. Totally satisfied with the experience...!
Date of experience: January 29, 2014
Trusted by over 25+ million users, Jotform's form builder is the easy way to create and publish online forms from any device. The company offers 10,000+ ready-made form templates, 200+ integrations to 3rd party apps, and advanced design features making it the leading online form builder for organizations all over the world. It's popularly used to create payment forms, lead generation forms, registration forms, contact forms, application forms, and more.
Hi Jethro,
We're sorry for the delay in our response to your question. We understand the importance of timely support, especially for urgent matters. We always strive to provide faster support to all our customers. However, there are instances when we receive a high volume of tickets, which can lead to some delays. About the issues you've experienced, can you reach out to us through our Contact Us page at https://www.jotform.com/contact/ so we can help you with it? If you already have one, please share the ticket link here so we can get a better idea of what's happening and how to help.
Please know that we value your feedback, and we are doing our best to improve our support response time. Rest assured that we answer all tickets as fast as we can. Thanks for your patience and understanding.
Reach out to us if you have any other questions through our Support Contact Form at https://www.jotform.com/contact/. We'll be happy to help.