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    Jotform

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Jotform

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Overview

Jotform has a rating of 3.0 stars from 184 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jotform most frequently mention free version, non profit, and small business. Jotform ranks 9th among Survey sites.

  • Service
    34
  • Value
    33
  • Shipping
    2
  • Returns
    3
  • Quality
    29
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
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8
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How would you rate Jotform?
Top Positive Review

“Jotform provides advanced form submission”

Donna F.
6/9/16

Jotform is a great free online service. It provides advanced form submissions. I was surprised how many conditions I can apply to specific questions on my form. They also have easy integration with payment, mailing marketing, google, dropbox. Jotform has endless options that provides a small business to create professional forms.

Date of experience: 6/9/16
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Top Critical Review

“Hours and hours wasted... heart broken... my forms won't let me login...so unprofessional”

Stacy P.
2/23/24

I signed up for free service to utilize Jotform for a Vietnam Veteran Breakfast my community and I will host this March 2024. I came across Jotform on youtube and it seemed like a good choice. I created 3 exceptional forms with hours and hours of fine tuning and input from multiple volunteers. I put my confidence in Jotform and was optimistic this process would save us time from doing it manually as we had done the previous year. Everything was going fine for about 3 weeks then today the QR codes stopped working, people are calling me, I am locked out. So, I reached out to customer service online and received an initial reply where I was asked to provide documentation that I am legitimate. I am like WHAT?!?! Why didn't they ask me about all this when I signed up. Customer Service says 24/7! I have tried to connect multiple times in the last 10 hours with no response. I complied with everything they asked for to prove my legitimacy. Shame on me for not backing up what I created! To recreate this would take a boat load of time. I don't know if I am more furious or heart broken. I pride myself on doing my best for my community and our Veterans. This makes me and my good efforts look unprofessional. And yes it makes Jotform look unprofessional too. Subscribers, buyer, user please BEWARE!

Date of experience: 2/23/24
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Reviews (184)

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jot form (14) form builder (18)
Thumbnail of user fn24
Slovakia
1 review
0 helpful votes
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October 18th, 2016

Simple and intuitive, I have tried a lot of forms but none of them was so flexible!

Date of experience: October 18, 2016

Thumbnail of user chriso1
California
654 reviews
3,555 helpful votes
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November 19th, 2009

Online, the word "form" is a hangover from the paper version that has stayed with us into the world of web 2.0, probably because the alternative - "data entry screen" - is even less inviting. It's still the term for anything you type information into and then hit the "Submit" button, and it can include things like payments, contact requests, support requests and all manner of interactivity with site users and customers. Almost anything that involves a site visitor selecting something or typing something into a box is a form.

It's not hugely difficult to create forms for a website, but it's time consuming and various aspects of error-checking and what's done next with the collected information need to be carefully thought through and tested every time. Here's a relatively new site which helps get the job done quickly and professionally as a web application, and I suspect it's going to be a huge time saver for many site owners and others needing professional-quality forms either online or on paper.

At jotform.com you build your form from a series of modules, and the result may be inserted directly into your own website - you don't even need to host it yourself, but if you want to, the generated code is free for you to use. If you want a form to collect payment via PayPal, Google Checkout, WorldPay, 2CheckOut, ClickBank or OneBip payment gateways, JotForm can do that for you too, as well as offering you 256-bit encrypted SSL to ensure the safety of your customers' information. The latest version includes spam checking and CAPCHA verification if you need it, and the whole deal is free for the average small site owner. You can also create forms in PDF format for printing on real paper (remember that?) and you can create an online form even if you don't have a website. If you're a bigger business and want some unlimited facilities and extra support, there's a worthwhile paid option at $9 a month.

It's so easy, a Chinese wholesale counterfeiter could do it. And for legitimate small businesses which don't have the time to mess around with coding or spend money on expensive website creation software, this will be a great aid to producing polished, professional forms with advanced features that they might well not have bothered with otherwise.

Date of experience: November 19, 2009

Thumbnail of user fitraa
Indonesia
1 review
3 helpful votes
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September 10th, 2014

I already used Jotform for a month and its really good and helpful

Tip for consumers:
Increase your submission and space

Service
Value
Quality

Date of experience: September 10, 2014

Thumbnail of user patricioa1
Chile
1 review
1 helpful vote
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November 10th, 2016

Nice Form, thanks for support. Have a nice day. :)

Date of experience: November 8, 2016

Thumbnail of user mamona
Morocco
1 review
1 helpful vote
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November 15th, 2016

Please keep it free! Help the little guys! Its amazing, but keep it free.

Date of experience: November 13, 2016

Thumbnail of user premk1
Sri Lanka
1 review
3 helpful votes
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January 10th, 2014

Date of experience: January 10, 2014

Thumbnail of user vincentr19
AE
1 review
0 helpful votes
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August 18th, 2016

Jot form is really amazing, useful and easy to use

Date of experience: August 18, 2016

Thumbnail of user nabeelt
India
1 review
0 helpful votes
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August 11th, 2016

I am very happy with using jot form and it helps to extend my business

Date of experience: August 10, 2016

Thumbnail of user jackyc8
Argentina
1 review
1 helpful vote
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November 19th, 2016

The best option for create different kind of forms! So helpful!

Date of experience: November 18, 2016

Thumbnail of user michelleh40
South Africa
1 review
0 helpful votes
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January 29th, 2015

This site offers the most amazing help when you need a quick form for your website.

Date of experience: January 29, 2015

Thumbnail of user skinaddicts8
California
1 review
0 helpful votes
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September 22nd, 2023

Esta plataforma no ha cambiado en cada desde que la instalé, no tiene teléfono de ayuda al cliente y es imposible darte de baja como en cualquier otra compañía normal y honesta. Es un problema inclusive darte de baja de la plataforma porque no tienes quien te ayude con el proceso. Por favor buscar una opción más confiable. De saber que era tan mala ubises optado por su versión gratuita.

Tip for consumers:
Este sitio no es confiable. No tienen servicio de ayuda al cliente por teléfono. Y la plataforma no tiene opción de darte de baja de tu suscripción usando la plataforma.

Products used:
Yearly Plan

Service
Value
Shipping
Returns
Quality

Date of experience: September 22, 2023

Thumbnail of user jotforms
Jotform S. – Jotform Rep

Hi Mariana,
Thanks for your feedback. We'd like to clarify that canceling your subscription is really easy. You can do it straight from your My Account section or through our Pricing page. Check out this link for the guide: https://www.jotform.com/help/341-how-to-cancel-a-subscription-and-downgrade-back-to-free/.
While we don't offer phone support, our online Support System is designed to provide efficient and timely assistance to our users. If you're encountering any issues like your subscription, please don't hesitate to reach out to our Support System. Our dedicated support team is available 24/7 to help you. You can contact us through our Contact Us page at https://www.jotform.com/contact/ and we'll work on finding a solution to your problem.

Thumbnail of user ferr230
France
1 review
0 helpful votes
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June 27th, 2017

Buscaba un formulario para captar inscripciones de nuevos clientes interesados en cursos online y con Jotform no solo tengo sus datos sino tambien las opiniones

Asi bien, al final de cada semana Jotform me organiza en un solo archivo. Rar todos los datos de mis clientes y contactos.

Gracias de tanta ayuda!

Date of experience: June 27, 2017

Thumbnail of user jaimel12
Mexico
1 review
0 helpful votes
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August 28th, 2016

Me encanto esta aplicacion
Ya que te sirve mucho
Para recolectarlas impresiones de tus clientes
Negocios
Y amigos en blogger
100% recomendado--

Date of experience: August 27, 2016

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From the business

Trusted by over 25+ million users, Jotform's form builder is the easy way to create and publish online forms from any device. The company offers 10,000+ ready-made form templates, 200+ integrations to 3rd party apps, and advanced design features making it the leading online form builder for organizations all over the world. It's popularly used to create payment forms, lead generation forms, registration forms, contact forms, application forms, and more.

Company Representative

Thumbnail of user jotforms
Jotform S.
Jotform Support

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