Joyride Harness has a rating of 2.2 stars from 64 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Joyride Harness most frequently mention customer service, and credit card problems. Joyride Harness ranks 456th among Dogs sites.
We have 4 English Bulldogs who are pullers when on a leash. We used a different harness that helped reign them in, but they had to step through the front loops, then connect the collar around their neck. No one cooperated. Then I saw a video for Joyride. Game. Changer. It was worth every penny to buy 4 at the same time. Now it takes less than 2 minutes to get all 4 harnessed up & ready to go. And they no longer pull at their harness, so the pups like them, too. Plus, the chest design means that even if they do pull, I'm not worried about undue pressure on their windpipe. I highly recommend Joyride - easy on, easy off, fantastic design.
After seeing all the positive (but filtered) reviews on their website, I bought a harness. After a few walks, I found that the chest strap loosens up so substantially the dog can slip out. The fabric used for the belt is too slippery and slides right through the buckle making the harness unreliable and even dangerous. I then found all sorts of negative reviews about the same problem on review sites—along with complaints the company dodges addressing those concerns. That has been exactly my experience. After several efforts, I got a company rep to offer a refund but here it is two weeks later and they won't respond to me and have not issued the refund. Wow. Terrible company and totally unethical behavior.
I've had nothing but great service and email contact from them. My first one got lost in the mail and they sent another right away. The only issue is the chest strap doesn't stay tight, it slips a little.
Products used:
Joy ride harness in black size large
We have 4 English Bulldogs who are pullers when on a leash. We used a different harness that helped reign them in, but they had to step through the front loops, then connect the collar around their neck. No one cooperated. Then I saw a video for Joyride. Game. Changer. It was worth every penny to buy 4 at the same time. Now it takes less than 2 minutes to get all 4 harnessed up & ready to go. And they no longer pull at their harness, so the pups like them, too. Plus, the chest design means that even if they do pull, I'm not worried about undue pressure on their windpipe. I highly recommend Joyride - easy on, easy off, fantastic design.
Tip for consumers:
Sign up for their emails!! They have great offers that can help keep the cost lower if you have multiples to buy like I did. They don’t spam you daily.
After seeing all the positive (but filtered) reviews on their website, I bought a harness. After a few walks, I found that the chest strap loosens up so substantially the dog can slip out. The fabric used for the belt is too slippery and slides right through the buckle making the harness unreliable and even dangerous. I then found all sorts of negative reviews about the same problem on review sites—along with complaints the company dodges addressing those concerns. That has been exactly my experience. After several efforts, I got a company rep to offer a refund but here it is two weeks later and they won't respond to me and have not issued the refund. Wow. Terrible company and totally unethical behavior.
Products used:
Joyride harness
I purchased a Joyride harness for my 45 pound lab mix on Nov 26,2022. After three months of enjoying using it, the buckle broke and my dog could simply slide out of it! That's dangerous! So I contacted the company to ask for help. Their website says there is a 365 day warranty for any defects. However, the customer service representative sent me a reply saying sorry, after reviewing my case, they are unable to help because I bought it from them through Amazon! Amazon won't help because it is literally one week past the three month return window. Terrible customer service! Joyride does NOT stand behind their product.
This has been the best harness I've purchased for my puppy. I even got a size up for when he grows out of his current one. It's super easy to slip on and I love the seatbelt clip I ordered with it. Can't recommend it enough.
Tip for consumers:
Lots of colors!!
Products used:
Harness and seatbelt clip
Ok, I gave it my last try. After only one long walk the girth strap (that goes underneath the dog and clasps) slips from a snug position all the way to a loose position! Very frustrating. The material is too slippery- nylon. On larger girth dogs it may not be a problem. But I'm very unsatisfied with this product!
Products used:
Joyride Harness
I received no reply to my email I received consecutive emails each differing promotion and nowhere did I see returns ship cost both ways, "free" ship marketed plus return shipping cost. $6.95 twice. Free ship offered on order isn't really free in the event of return
Products used:
harness 2.0
just to be clear the package was never even opened there was no disclosure “free ship”would be deducted upon return in addition to the cost to return. The emails are relentless
This harness has a faulty design which causes the waist strap to loosen. My dog was able to slip this harness over her head this morning, running away from me and almost getting hit by several cars. Buyer beware! If I could rate this with NO stars I would have! If you live your dog, skip this purchase.
Tip for consumers:
Avoid this harness- it is defective and may result in the death of your dog as it slips over the head due to a faulty waist strap that loosens. Do NOT purchase!
Products used:
Joyride Harness
They use the same 1.5" belly strap and almost 2" buckle in the x-small as they do in the x-large. As you can see from the photos, they cut into my small dogs armpits making it very uncomfortable to walk. They end up stopping and sitting down until I adjust it, but it just creeps back up. As others have said, the strap loosens which makes it hard to keep the harness in place once I move it down. But, here's the really bad part. I purchased from Joyride and they are charging me $7.95 shipping AND a restocking fee! Complete and total rip off for a product that has to fit to be functional.
It took quite some time for my order to arrive. When it did arrive the ID tag engraved with my pets information that was supposed to be included was not. After contacting Joyride by email it took 5 days to get a response.
The response told me to take a picture of everything I receive to help them try to determine how to correct my problem. Essentially they're assuming we are all liars trying to get free tags. If someone was trying to steal something they very simply remove the tag from the items before taking the picture.
Are used to think this is a great product with the company is slow to respond and not very customer oriented. There are other harnesses out there and that's where I am looking now to find an alternative to Joyride products.
Loved this harness until after 14 months use the plastic adjustment piece broke and since it is just over a year, they won't replace. Poor quality plastic components for a harness intended to deal with pullers. Don't recommend unless you want to replace in a year.
This is the worst customer service I have seen in a long time, possibly ever. They are dishonest and unresponsive. No one answers chat features, no one answers the phone, and their responses over email are slow, unhelpful, dishonest, and vague. It appears impossible to leave a review on their own website, which makes me think that all of the good reviews are falsely generated.
The website says that they will send a label for exchanges, but they have not done so and have given me the runaround about that for nearly a month now. I have disputed the charge on my credit card because it has been such a horrible experience and I am done dealing with them.
I am very sorry for your experience with our company. If you provide your order number we are happy to review what the issue is for your exchange. We are experiencing a high volume of emails and web-chats do to an influx of new customer orders. We are working with our email and web team to make sure they are providing quick customer service.
I ordered this harness and received it 6 days ago. The underbelly strap loosened during walks just slightly which was a concern, but when I took my dog on a run, the strap completely loosened to the point of it being useless, and if my dog had wanted to, she could have easily gotten herself out of the loose harness. This product is defective and not worth the cost.
Apologies for this. We can definitely have a new shipment processed for you, but if you wish to receive a refund instead please let us know and we'll make it happen.
Please send your response as a reply to this email Help@joyrideharness.com so I can monitor you concern better
Thank you for your patience and let us know if you have any questions!
I would NOT recommend ordering from Joyride Harness, I am very disappointed in the service we received when we placed an order for a backseat cover and silicone dog bowls. I have repeatedly contacted them for tracking and explained that I think the order has been lost but all I get from them on chat, because you cannot "contact them" any other way, and they say we are escalating it and I will will hear from the next dept. I have gotten this 3 times over an extended time and get the first auto message and nothing else. Don't tell me it is junk because I have looked many times... nothing...
Products used:
none from this company product was never received.
I love these harnesses. A truly Great product. Secure but comfortable while offering unique patterns. Easily adjustable. I especially like the holiday themed harnesses and have bought a few as I just couldn't resist!
Products used:
Harness
Yay! We love releasing new designs. Especially for the holidays... Keep your eyes open for the next release of new patters. Coming soon.
I absolutely love these harnesses. I have 3 rescue pits and each one wears their harness on walks or rides. I also purchased the seat belt strap. The harness gave me more control to train them for walking without the pulling by using the side hook and each one has now graduated to walking using the center hook. They are safe and secure when riding in the car and when I get them out they do the happy dance because it is a tool they recognize for going out. Thank you for an easy on training product.
Tip for consumers:
Watch their video to use the harness properly.
Products used:
Harnesses double lease and seat belt adjuster
What a Pawsom review. Thank you so much.
I have purchased these harnesses for all my dogs (we have FIVE retrievers!). They are the best! Easy on. Easy off. Last. Look great. Durable! I cannot say enough about them. I have purchased them for gifts for friends that have dogs of all sizes. They are a bit more expensive than most, but worth the difference.
Tip for consumers:
Wait for a promotion to get the best deal!
Products used:
Several dog harnesses of various sizes and patterns/colors
Wow, Thank you so much for your support. We are so proud to be part of the pack.
Apollo is proud to wear his bright red Joyride Harness and now really enjoyed his walks. The bright harness easily slides over his head and the strap under his belly snaps on his the side. I have greater control and Apollo doesn't seem to mind because he is clearly comfortable. Thanks!
This is such a pawsome testimonial! We're so thrilled it has made such a difference for your fur baby! Thank you for sharing! ❤️
I have a long, skinny dog and it can be difficult to find a harness that works for her odd body shape. Luckily, the XS Joyride Harness fits her perfectly and is super cute to boot! I now have it in three colors... depending on her mood, obviously.
That is wonderful! Thank you so much for taking the time to review our products. We appreciate your support. Very happy you found a fit for your furbaby.
I have 3 dogs and use Joyride Harnesses for all of them when we go for walks. Love the colors and patterns available and I feel very secure knowing that the harness will not come off or they cant wiggle out of it. I would highly recommend the Joyride Harness.
Tip for consumers:
n/a
Products used:
dog harness
Thanks for your support Mary. We are so happy to give you some peace of mind.
I got the joyride harness for my puppy first and loved it so much we ordered the rainbow one for my three legged husky mix. They are so easy to put on and our dogs are so comfortable in them. I've trained every harness on the market at this point i think, and this is the best one hands down.
Thank you for taking the time to review. We appreciate the feedback. We are so happy you found one that is a good fit for your tripod pup. We love them so much.
This company has exceeded my expectations with the quality of the products. They even stand behind the warranty of their products. My dogs harness was frying on the upper part of the harness. By the handle. I reached out to them on the webchat. They advised me to send a photo of the harness and an agent would get back to me. They promptly did so. And sent out a new harness. I received it in 7 days. Thank you so much Joyride Harness for standing behind your products and having such quick response times. My Tankie really appreciates his harness.
Thank you for letting us know about the broken harness. We stand by our products and want our customers to be happy and satisfied with their purchase. Thanks again for taking the time to review.
I love this harness! It is so easy to put on. My puppy is very comfortable in it, and it doesn't choke him. It is the only harness for me and my family!
Products used:
Harness
What a wonderful compliment. We will take it. Thanks for being part of the Joyride Family.
These are the best harness that I have ever had. Excellent quality and very durable. I highly recommend them.
Products used:
Harness
Thank you so much for taking the time to review.
Look, you may see a few reviews on here about "Oh the strap loosens on their belly" ect. Its a Harness, you need to keep adjusting it to make sure it fits when you put it on your furbaby. What I will tell you is THIS HARNESS changed my walks from my dogs having control, to ME having control. It was clearest to me when someones dog got off leash, and came to viciously attack my shepard mix. My husband was walking BOTH of our dogs (both equipped with the harness) and was able to keep our Shepard, and our Corgi-Chow back DUE TO THE CONTROL THE HARNESS OFFERS. He kept them positioned behind him.
There were some injuries to our Shepard from the attacking dog, but because my husband was able to keep control of our dogs in the situation, he walked away with two scratches. Joyride will be the only harness I ever buy. In fact, I bought two more this morning, one for my mom's dog (Lab Mix XL) and a new one for my Corgi (We slammed the clasp in a door, and needed to replace it. Aka no fault to Joyride themselves.)
Tip for consumers:
Grow up and adjust the straps to your dog when you put the harness on. You wouldn't complain about having to put a seatbelt on your child.
Products used:
Two Pride Harnesses, one Large one XL
This is such a pawsome testimonial! We're so thrilled it has made such a difference for your fur lady! We are so glad this was a happy ending. Thank you for sharing! ❤️
He looks great in Plaid. Thanks for sharing.