• J&P Cycles

J&P Cycles

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Overview

J&P Cycles has a rating of 4.7 stars from 9,385 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with J&P Cycles most frequently mention customer service, fast delivery, and good price. J&P Cycles ranks 1st among Motorcycle Parts sites.

  • Service
    1271
  • Quality
    8840

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 93.7%
Positive
8,271
Neutral
317
Negative
243

Instant Feedback

35,915 reviews

45
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How would you rate J&P Cycles?
Top Positive Review

“Burly Brand Tall Sissy Bar”

Chaplain J.
9/24/24

Installed the tall sissy bar on wife's XL. Fit & finish is great. Seems like it will remain very solid & durable. Like some other reviews stated the hardware could be upgraded. We didn't have issues w/the heads stripping, I believe, because of reading reviews prior.

Top Critical Review

“Air filter intake”

Gavin M.
9/3/24

JP had extensive inventory for picking out my air cleaner intake. However I evidently over looked the additional mount kit required for the installation, which doubled the price. The intake filter material was foam not my first choice very disappointing all around experience including the JP reps both of whom sounded as though they didn't want to be there disgruntled.

Reviews (9,385)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1214) quality parts (221) right part (294) quality products (205) credit card (57)
Thumbnail of user johng7683
1 review
0 helpful votes
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July 31st, 2024
Verified purchase
• Updated review

I will be A regular shopper, you really have a lot of nice stuff

Reason I chose this business:

It’s a good place to shop

Reason I chose this product:

The chrome oil filter will look really cool on My Indian

Quality
Love this place
September 26th, 2024
Verified site experience
• Previous review
Thumbnail of user justinp958
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

Order arrived within days. Products were just as described. I'm a 3 time return customer and will be returning when I need more Harley parts.

Reason I chose this business:

Was referred by a Harley tech/ mechanic

Reason I chose this product:

Needed to relocate my oil filter.

Quality
Thumbnail of user robh1003
1 review
0 helpful votes
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July 31st, 2024
Verified purchase

My experience was very quick and the parts were easy to search and find

Quality
Thumbnail of user markm6575
1 review
0 helpful votes
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August 3rd, 2024
Verified purchase

Fits well, seems like good quality leather, straps are plenty long enough

Reason I chose this business:

Easy shopping, good products

Reason I chose this product:

Wanted to try cheaper wrap alternative before buying replacement grips.

Quality
Thumbnail of user rodm233
1 review
0 helpful votes
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August 2nd, 2024
Verified purchase
• Updated review

Shipping was on time. Prices could definitely be cheaper but parts I need are most always there.

Reason I chose this business:

Because you guys have what I need.

Reason I chose this product:

My ole Softail needs OEM parts and you guys have them.

Quality
Gonna come back and put in my Veteran's Status
November 7th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Always has my parts.

Excellent service
October 2nd, 2023
Verified site experience
• Previous review
Thumbnail of user docw10
3 reviews
0 helpful votes
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August 2nd, 2024
Verified purchase

Being able to by parts that fit my specific bike is so beneficial

Reason I chose this business:

They fot the parts to my boke

Reason I chose this product:

Best price and delivery

Quality
Thumbnail of user ricks1754
1 review
0 helpful votes
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August 2nd, 2024
Verified purchase
• Updated review

Been shopping on here for several years now. No problems so far!

Reason I chose this business:

Shopped here before

Reason I chose this product:

The original one broke & I need a replacement

Quality
Great set of tires!
April 29th, 2024
Verified purchase
• Previous review

Never have a problem shopping at J & P. Fast shipping and dependable products!

Reason I chose this business:

Great price & fast shipping

Reason I chose this product:

Read up on these tire & watched other peoples opinions on youtube. A couple of riding buddies say they're great on wet pavement

Quality
Thumbnail of user deanns45
1 review
0 helpful votes
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August 2nd, 2024
Verified purchase

Received my item very quickly and the product was just as described!

Quality
Thumbnail of user jayu400
1 review
0 helpful votes
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August 2nd, 2024
Verified purchase

Easy to navigate and find parts on the website. Good prices.

Reason I chose this business:

You tube link

Reason I chose this product:

You tube suggestion

Quality
Thumbnail of user russelll461
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

Shopped for Gifts and Bike products on several occasions. Have been using J&P cycles for several years.

Reason I chose this business:

Have used J&P Cycles on previou orders.

Reason I chose this product:

As a gift for someone who has seen me wear the same T-Shirt

Quality
Thumbnail of user jarrodc37
2 reviews
0 helpful votes
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July 29th, 2024
Verified purchase

Great products, super fast delivery to Australia.
Order arrived in 7 days.
Great quality goods.

Reason I chose this business:

More parts than many other

Reason I chose this product:

Replacement

Quality
Thumbnail of user shelbyf117
1 review
0 helpful votes
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August 1st, 2024
Verified purchase

Works perfect came in quick. Best expense ever. Fit perfect on my bike.

Quality
Thumbnail of user kaceeb4
1 review
0 helpful votes
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July 4th, 2024
Verified purchase

Product did not come when it was originally scheduled to be delivered therefore I had to go out and find the piece I ordered.

Quality
Thumbnail of user kimberlye1018
Kimberly E. – J&P Cycles Rep

We do apologize for the issue with our estimated shipping times. We try to be accurate unfortunately many factors can change these estimates. We looked into your order and see the order placed on 6/12 advising shipping the next business day. The tracking indicates it did ship the next business day and our estimated delivery is 3-5 business days. The tracking advises it delivered on 6/17. That was within 2 business days 4 including the weekend. We appreciate you as a customer and we will continue to work on and improving our services thanks to great feedback from our customers.

Thumbnail of user stewartc167
1 review
0 helpful votes
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August 1st, 2024
Verified purchase

Easy navigation of their site for size, brand of tires and fast delivery.

Reason I chose this product:

Size for my bike

Quality
Thumbnail of user travisb654
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

The site made it easy to find the parts I needed and be sure they would fit my bike. The shipping was fast I received my order in just 2 days! I'm highly satisfied with J&P

Quality
Thumbnail of user mariom749
1 review
0 helpful votes
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May 25th, 2024
Verified purchase

Website said they ship next day. Took a week to get my parts. Expected them sooner. Ended up driving to the local Harley shop and buying there. Part was even cheaper at Harley. Returned part and J&P charged me for the shipping. Never ordering through J&P again!

Charged me $10 to return a part that came too late for me to use. I need my bike to commute to work. Not a fair deal whatsoever

Reason I chose this business:

Website said they ship next day. Was in a hurry so I ordered through them.

Reason I chose this product:

Needed it quickly

Service
Quality
Thumbnail of user robertc8070
1 review
0 helpful votes
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August 2nd, 2024
Verified purchase
• Updated review

So far so good. The screw weld could have been better welded. But for the most part, its good

Reason I chose this business:

Quality material. The material was suffice

Reason I chose this product:

It's needed. Very well needed

Quality
So far so good
July 21st, 2024
Verified site experience
• Previous review
Reason I chose this business:

Quality material

Reason I chose this product:

It's needed

Love it
April 5th, 2024
Verified site experience
• Previous review

Love it. All products are in stock

Reason I chose this business:

I have ordered before from jp. All products are A1

Reason I chose this product:

Replacing my old scratched ones

Thumbnail of user allenm582
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

Everything got delivered in one piece. The store should've had that in stock pigeon forge store was busy that day.

Quality
Thumbnail of user kimberlye1018
Kimberly E. – J&P Cycles Rep

We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.

Thumbnail of user danf1043
1 review
0 helpful votes
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August 1st, 2024
Verified purchase

I love them! It looks great on my motorcycle. They work great. They are bright and sharp looking.

Quality
Thumbnail of user jasoni509
1 review
0 helpful votes
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June 6th, 2024
Verified purchase

Great Products! Great Prices. Shipping the bars poked out of the box and a quarter of them were sticking out. Minor scratches that I buffed out but a few are too deep. Brake lever covers up most but can see a few of them. Not a big deal and not J&P cycles fault.

Reason I chose this business:

Got a text from you.

Reason I chose this product:

Who doesn't need more loudness!

Quality
Thumbnail of user richardg1790
2 reviews
0 helpful votes
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June 3rd, 2024
Verified purchase

I contacted the sales department and the gentleman that assisted me was excellent point to be in the right direction help me out with everything that I needed and made suggestions that was very, very helpful

Quality
Thumbnail of user cowboyw5
1 review
0 helpful votes
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June 18th, 2024
Verified purchase

Everything was exactly has they said from product to on time delivery. The customer service was very helpful on getting my discounts and answering all my questions

Reason I chose this business:

Price n discounts

Reason I chose this product:

Highly recommend from multiple friends

Quality
Thumbnail of user vinnyv15
1 review
0 helpful votes
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July 22nd, 2024
Verified purchase

Ordered bags and brackets for my harley, got here quick and in good shape. Thank you J&P Cycles.

Reason I chose this business:

Only one I trust

Reason I chose this product:

4th of July deals

Quality
Thumbnail of user marka3409
1 review
0 helpful votes
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June 12th, 2024
Verified purchase

Discount code for 10% off first order could not be applied to my order. If there were limitations, I would have never signed up for a membership.
False advertising 100%!

Reason I chose this business:

Had the travel bag I wanted to purchase

Quality
Thumbnail of user joeg1711
1 review
0 helpful votes
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June 21st, 2024
Verified purchase
• Updated review

I know you are at the mercy of the shippers, but JP used to be the company that got you stuff quick! Printing a shipping label is not the same as shipping. You need to be quicker to be back on top

Reason I chose this business:

Thought it would be the fastest way to get parts I needed

Reason I chose this product:

I needed them (replacement parts)

Quality
Easy to find parts
June 10th, 2024
Verified site experience
• Previous review
So far, the order was easy
May 7th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Because Dennis Kirk is bad

Reason I chose this product:

You have it in stock

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From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.

Business History

John Parham was bitten by the motorcycle bug early in his life. His enthusiasm led to a partnership in a small motorcycle shop from 1975 to 1979. In 1979 he and his wife, Jill, established J. Parham Enterprises, Inc., the predecessor to the present J&P Cycles, Inc. During this time, John still worked full-time and followed his "hobby" in the evening and weekends. In 1982 John was laid off from his factory job. Two years later, in 1984, their small motorcycle shop burned to the ground.
When they easily could have given up, they didn't! Instead, they decided to rebuild the shop, and run the business full-time. Today, J&P Cycles has grown from one employee to over 300. In addition to the Anamosa, IA location warehouse, in 2007 a new 35,000 square foot facility opened in Ormond Beach, FL. At Destination Daytona. The new location features a 15,000 square foot retail space and separate call center.

Company Representative

Thumbnail of user kimberlye1018
Kimberly E.
Customer Service Specialist
Typically responds within 5 days

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