• J&P Cycles

J&P Cycles

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Overview

J&P Cycles has a rating of 4.7 stars from 9,393 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with J&P Cycles most frequently mention customer service, fast delivery, and good price. J&P Cycles ranks 1st among Motorcycle Parts sites.

  • Service
    1271
  • Quality
    8848

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 93.7%
Positive
8,277
Neutral
317
Negative
243

Instant Feedback

35,935 reviews

45
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How would you rate J&P Cycles?
Top Positive Review

“Burly Brand Tall Sissy Bar”

Chaplain J.
9/24/24

Installed the tall sissy bar on wife's XL. Fit & finish is great. Seems like it will remain very solid & durable. Like some other reviews stated the hardware could be upgraded. We didn't have issues w/the heads stripping, I believe, because of reading reviews prior.

Top Critical Review

“Air filter intake”

Gavin M.
9/3/24

JP had extensive inventory for picking out my air cleaner intake. However I evidently over looked the additional mount kit required for the installation, which doubled the price. The intake filter material was foam not my first choice very disappointing all around experience including the JP reps both of whom sounded as though they didn't want to be there disgruntled.

Reviews (9,393)

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Reviews that mention popular keywords

customer service (1214) quality parts (221) right part (294) quality products (205) credit card (57)
Thumbnail of user dariny3
1 review
0 helpful votes
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June 2nd, 2024
Verified purchase
• Updated review

I am very happy with the technical support at J&P. HOWEVER my order placed on the 15th got to Madison Wi.(less than 70 miles from me) and sat there for 2.5 days. UPS told me that the shpper J&P allows them to transfer to others for the lowest shipping rate. My package was under a pound and could have been put in the mail and avoid all this.
8 days to get my parts. THIS SUCKS.
J&P from now on will be a last resort for me.

* J&P Cycles attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Quality
Thumbnail of user kimberlye1018
Kimberly E. – J&P Cycles Rep

We apologize for the delayed delivery. We use multiple shipping methods and carriers all with the expectation of delivery in 3-5 business days delivery. Unfortunately, sometimes carriers do take longer than we anticipate delivering. We do appreciate you taking the time to let us know about the issue. We appreciate customer feedback. We are always trying to improve our customers shopping experience and feedback like yours lets us know what we are doing correct and what needs improving.

Always helpfull
May 25th, 2024
Verified site experience
• Previous review
Always happy
May 22nd, 2024
Verified site experience
• Previous review
Thumbnail of user thomasv1137
1 review
0 helpful votes
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July 28th, 2024
Verified purchase

Excellent book, arrived on time, the right book that I was looking for.

Quality
Thumbnail of user robertd5693
1 review
0 helpful votes
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July 8th, 2024
Verified purchase

Always Easy to navigate and easy to check out! Products delivered s promised and in good condition.

Thanks

Reason I chose this business:

Always appreciate the web site functionality and ease of purchase,

Reason I chose this product:

I want my Harley to sound mean LOL

Quality
Thumbnail of user rolandk92
1 review
0 helpful votes
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July 23rd, 2024
Verified purchase
• Updated review

Could not get my 1st time order 10%.the process of the coupon code was not very customer friemdly.

Reason I chose this business:

Availability of the product.

Reason I chose this product:

Recomendations

Quality
Could get my 1st time order 10%
July 12th, 2024
Verified site experience
• Previous review
Thumbnail of user royp465
1 review
0 helpful votes
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July 25th, 2024
Verified purchase

OK so far this is first order. Have not put it on yet. Looks ok.

Reason I chose this business:

Customer told me

Reason I chose this product:

Restoring 1971 cb750

Thumbnail of user anne614
2 reviews
0 helpful votes
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July 26th, 2024
Verified purchase

Had everything I needed at a good price. Always a pleasure to do business with.

Service
Quality
Thumbnail of user robertn2466
1 review
0 helpful votes
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July 1st, 2024
Verified purchase

Fast shipping. Exactly what i needed. Had a whole sexrion of options to select so i can order the proper one. Price was great for a name brand tube

Quality
Thumbnail of user gleasong2
1 review
0 helpful votes
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July 12th, 2024
Verified purchase

In store experience! Nice size, clean store. Good people and helpfull. Nice selections. My purchase required shipping and was prompt. Thank you!

Reason I chose this business:

Pricing and quality

Reason I chose this product:

Needed smallest shelled helmit to satisfy states with non self select helmit laws.

Quality
Thumbnail of user johnp7906
1 review
0 helpful votes
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July 21st, 2024
Verified purchase

Got what I ordered quickly at a fair price. When I need more, I'll order form J&P cycles again.

Reason I chose this business:

Been in their online catalog many times.

Reason I chose this product:

It was the best deal I could find.

Quality
Thumbnail of user jimmyd371
1 review
0 helpful votes
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July 29th, 2024
Verified purchase

Quick and easy shopping and prompt delivery at a reasonable cost

Reason I chose this business:

Availability of item

Quality
Thumbnail of user clauden44
1 review
0 helpful votes
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June 27th, 2024
Verified purchase

Salesman was very helpful at making sure I got the part I needed. Installed on my bike fired right up. Thanks J&P

Reason I chose this business:

Quality parts and service and close by

Reason I chose this product:

It was what was on my bike

Quality
Thumbnail of user lyndend2
2 reviews
0 helpful votes
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July 24th, 2024
Verified purchase

Very Good Experience, I used to go to J&P in person about 15 years ago and since I live 250 miles away the use of the interweb makes it much easier..

Reason I chose this business:

Company name recognition

Reason I chose this product:

Product name recognition

Thumbnail of user travist503
1 review
0 helpful votes
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June 19th, 2024
Verified purchase

JP is the only show I go to not to get my parts for my motorcycle. Great prices and quick deliveries. No issues finding my great I need and the products are very well dependable!

Reason I chose this business:

Great prices military discount and excellent delivery service

Reason I chose this product:

Replacement parts and tires

Quality
Thumbnail of user josepho1059
1 review
0 helpful votes
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July 30th, 2024
Verified purchase

Great service and product. Quality is outstanding and the delivery was quick and accurate

Reason I chose this business:

Wide selection

Reason I chose this product:

Universal fit

Quality
Thumbnail of user camerons492
1 review
0 helpful votes
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July 30th, 2024
Verified purchase

Shipping was extremely fast product was packaged great and undamaged.

Quality
Thumbnail of user kennethm2070
1 review
0 helpful votes
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July 9th, 2024
Verified purchase

Quick, easy and efficient. Very satisfied. Delivered the day it was scheduled. Allowed due to midweek holiday

Quality
Thumbnail of user charlesf1662
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

I ended up with two sets because in the description of the part and ordering, I didn't see where your site stated whether the price was for one or a set of bag bars.

Quality
Thumbnail of user dakotas150
1 review
0 helpful votes
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June 8th, 2024
Verified purchase

Ordered a set of tires, exact same make and model just different sizes. I live just down the road on the other side of SD from the Sturgis J&P, but one of my tires (the one that mattered due to a flat) came all the way from Chicago and got delayed. Couldn't have just sent em from Sturgis?

Reason I chose this product:

Only ones that fit

Quality
Thumbnail of user anneb1353
1 review
0 helpful votes
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July 14th, 2024
Verified purchase

I like the fact that I can talk to a technician, tell him what bike I am riding and he can help me find the perfect fitting item I am looking for.

Quality
Thumbnail of user johnb13237
1 review
0 helpful votes
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July 1st, 2024
Verified purchase

It's all good couldn't be any easier to spend 600. Ordered tires and withinin 1 day recieved 1 tire and the 3rd day second tire arrived and that was because there was a Sunday in between. Amazing

Quality
Thumbnail of user billr1251
1 review
0 helpful votes
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July 30th, 2024
Verified purchase

Fast delivery, good parts, good communication...that's it.

Reason I chose this business:

Price and quality...

Quality
Thumbnail of user ricardoc503
1 review
0 helpful votes
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July 29th, 2024
Verified purchase

Ordered parts.arrived on time in good shape.happy as a pig in poop

Reason I chose this business:

Word of mouth from fellow biker

Quality
Thumbnail of user tjp58
1 review
0 helpful votes
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July 29th, 2024
Verified purchase

Great quality, quick delivery, easy to navigate on website and great selection

Reason I chose this business:

Satisfied with previous purchases

Reason I chose this product:

Highly rated, good price, recommended by other riders

Quality
Thumbnail of user shanea268
1 review
0 helpful votes
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July 29th, 2024
Verified purchase

Everything has worked and been good so far hope it stays that way

Reason I chose this business:

Buddy recommended

Reason I chose this product:

Sissy bar plates

Quality
Thumbnail of user albertf372
1 review
0 helpful votes
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July 29th, 2024
Verified purchase

Awesome good fast delivery services gonna order in the near future

Quality

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From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.

Business History

John Parham was bitten by the motorcycle bug early in his life. His enthusiasm led to a partnership in a small motorcycle shop from 1975 to 1979. In 1979 he and his wife, Jill, established J. Parham Enterprises, Inc., the predecessor to the present J&P Cycles, Inc. During this time, John still worked full-time and followed his "hobby" in the evening and weekends. In 1982 John was laid off from his factory job. Two years later, in 1984, their small motorcycle shop burned to the ground.
When they easily could have given up, they didn't! Instead, they decided to rebuild the shop, and run the business full-time. Today, J&P Cycles has grown from one employee to over 300. In addition to the Anamosa, IA location warehouse, in 2007 a new 35,000 square foot facility opened in Ormond Beach, FL. At Destination Daytona. The new location features a 15,000 square foot retail space and separate call center.

Company Representative

Thumbnail of user kimberlye1018
Kimberly E.
Customer Service Specialist
Typically responds within 5 days

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