• J&P Cycles

J&P Cycles

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Overview

J&P Cycles has a rating of 4.7 stars from 9,428 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with J&P Cycles most frequently mention customer service, fast delivery, and good price. J&P Cycles ranks 1st among Motorcycle Parts sites.

  • Service
    1276
  • Quality
    8885

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 93.6%
Positive
8,292
Neutral
318
Negative
245

Instant Feedback

36,020 reviews

45
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How would you rate J&P Cycles?
Top Positive Review

“GREAT PEOPLE TO DEAL WITH AAAAAAAAAAAA+++++++++++”

Harry T.
9/27/24

Nice discount for my first order. The exhaust was priced better than anywhere else I found. Quick shipping and top notch support when I ran into a question. These people got their act together. Planning to order again soon.

Top Critical Review

“Air filter intake”

Gavin M.
9/3/24

JP had extensive inventory for picking out my air cleaner intake. However I evidently over looked the additional mount kit required for the installation, which doubled the price. The intake filter material was foam not my first choice very disappointing all around experience including the JP reps both of whom sounded as though they didn't want to be there disgruntled.

Reviews (9,428)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (1217) quality parts (223) right part (295) quality products (207) credit card (56)
Thumbnail of user chadl432
1 review
0 helpful votes
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June 27th, 2024
Verified purchase

Best purchase for my bike. Comfortable and looks good. Was finally able to ride for hours.

Reason I chose this business:

Because we have purchased from j&p before.

Reason I chose this product:

It’s what I was looking for.

Quality
Thumbnail of user jamesw6860
1 review
0 helpful votes
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May 27th, 2024
Verified purchase

The best selection of aftermarket parts for your Harley, from vintage to new! Best price makes your wallet Happy & the great parts make your Harley Happy! Ride on

Reason I chose this business:

Best parts, Best price!

Reason I chose this product:

Vance & Hines has always been about performance & quality parts, very happy with all I have purchased.

Quality
Thumbnail of user jeffr1448
2 reviews
0 helpful votes
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June 13th, 2024
Verified purchase

Great pipe. Quality construction, sounds good. Substantial mounting bracket. Good heat shield coverage.

Quality
Thumbnail of user jessiej174
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Needed a part, J&P had it. I ordered it, they shipped it, and I received it! Never an issue with J&P Cycles.

Reason I chose this business:

Had the part I needed

Reason I chose this product:

I needed the part

Quality
Thumbnail of user richardg3226
2 reviews
0 helpful votes
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April 27th, 2024
Verified purchase

This is not the first time I have ordered from J&P Cycle. They have an easily navigational web site with a great selection of quality products and pricing. And if you need extra assistance, their technical staff is right on the mark.

Reason I chose this business:

Past experience.

Reason I chose this product:

Getting ready for the riding season.

Quality
Thumbnail of user shits2
1 review
0 helpful votes
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July 2nd, 2024
Verified purchase

This product and many others lack a description, which made this product useless for me

Rep told me it was 3-5 days to ship, not “3-5 days shipping” as website states, and then dtill 3-5 shipping after. Very smug chat guy.

Reason I chose this business:

Sponsored populated google search I guess

Reason I chose this product:

It fits my bike and the few words on the page made it appear perfect for my application. Add info to products.

Service
Quality
Thumbnail of user kimberlye1018
Kimberly E. – J&P Cycles Rep

We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.

Thumbnail of user jerryb1381
1 review
0 helpful votes
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June 30th, 2024
Verified purchase

The clutch was smooth as silk. Every fit like it was supposed to.

Reason I chose this business:

I like the service and their parts.

Quality
Thumbnail of user clinth160
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

As always the part was correct and arrived quickly and the job was completed quickly without any problems

Reason I chose this business:

Always have what i need

Reason I chose this product:

Reliable and affordable brand

Quality
Thumbnail of user ramond143
2 reviews
0 helpful votes
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April 30th, 2024
Verified purchase
• Updated review

Paid for overnight shipping; ordered early AM; J&P monitored shipment to make sure it shipped same day; called me to confirm shipping. Item not picked up until next day; received days later. J&P refunded shipping cost; still cost me 2 days wages. Website was confusing; said overnight was doable but other places hedged that claim. At least they refunded shipping...

They refunded overnight shipping costs. Apologized for holdup.

Reason I chose this business:

Said product is in stock at store.

Reason I chose this product:

I need it tomorrow.

Service
Quality
Thumbnail of user kimberlye1018
Kimberly E. – J&P Cycles Rep

We apologize for the delayed delivery. Unfortunately, sometimes carriers do take longer than we anticipate delivering. We do appreciate you taking the time to let us know about the issue

Still have to call...
April 19th, 2024
Verified site experience
• Previous review

Still have to call...

Reason I chose this business:

Said product is in stock at store.

Reason I chose this product:

I need it t omorrow.

Thumbnail of user danielf2086
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Overall, I love the way the grips feel and look, definitely worth the $ spent, will/would purchase again!

Reason I chose this business:

Because they had what I wanted in stock.

Reason I chose this product:

The vans grips are exactly what I was searching for.

Quality
Thumbnail of user brads1113
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

I ordered a backrest for my Harley that I didn't realize would not work because of the Mustang seat I have. I contacted them and they made it real easy for me to correct my mistake and the lady I spoke with on the phone was really great.

The laby I spoke with was kind, courteous, and very helpful.

Service
Quality
Thumbnail of user johnb13239
1 review
0 helpful votes
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July 1st, 2024
Verified purchase

Easy to do. And friendly on the phone. And I could understand the person.

Service
Quality
Thumbnail of user rickeyr66
1 review
0 helpful votes
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June 13th, 2024
Verified purchase
• Updated review

As expected. As expected. As expected As expected. As expected. As expected As expected. As expected. As expected

Reason I chose this business:

After market parts After market parts After market parts

Quality
As expected
May 26th, 2024
Verified site experience
• Previous review
Reason I chose this business:

After market parts

Works as one would hope
February 28th, 2024
Verified site experience
• Previous review
Reason I chose this business:

First of my regular suppliers that I happened to check with.

Reason I chose this product:

A regular “go to” supplier I use..

Thumbnail of user zackd59
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

Easy to find what I needed, got it quickly, very little hassle. I'll be ordering more from them in the future.

Reason I chose this business:

I was able to save my motorcycle make and model into my account and filter for part fitment on it.

Reason I chose this product:

I’m restoring a motorcycle and needed quality replacements

Quality
Thumbnail of user josepht1815
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

I ordered 2 michelin commander II tires on a Friday and they were delivered Saturday afternoon. Talk about fast delivery!

Quality
Thumbnail of user mariop405
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

I only want the best products for my Harley and J&P Cycles always seems to have them. Such an effortless shopping experience.

Reason I chose this business:

They always have what I need

Quality
Thumbnail of user bonniel560
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Great experience came quickly and as described. Don't think this needs to be 50 characters that is annoying

Reason I chose this business:

Price was great and couldn't ask for better Would use again. Would recommend less than 50 characters

Reason I chose this product:

Recommendation

Quality
Thumbnail of user danc1846
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

Easy ordering hope it's delivered and works ok. I may change rating later if issues. Today is 06/04/2024.

Reason I chose this business:

Googled what i needed, reviews were positive.

Reason I chose this product:

Most antenna flags get shredded in one day. Hope this does not happen or I will be disputing the charge.

Quality
Thumbnail of user jeffl1821
1 review
0 helpful votes
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May 19th, 2024
Verified purchase

Easy navigatation and fast shipping. My bike is my only means of transportation so it's great to have a place where I can get tires and other items quick

Reason I chose this business:

Have done business here for years

Quality
Thumbnail of user jamesr5271
1 review
0 helpful votes
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May 16th, 2024
Verified purchase
• Updated review

I've made two purchases this year from J & P. Their products are always top quality and delivery is usually very quick. Been shopping there since 2011 and will continue to do sol

Reason I chose this business:

Past experience with J & P

Reason I chose this product:

They were products I needed

Quality
Love J & P Cycles
February 3rd, 2024
Verified site experience
• Previous review

Love J & P Cycles. Sure miss those open houses.

Thumbnail of user wesleyk108
1 review
0 helpful votes
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May 16th, 2024
Verified purchase

Decided to change up mu foot pegs and go with regular ones instead of mini floorboards. Easy to install but tricky part was spacer designed for "tension"...had to tap them on place.

Contacted automated CS. Received a quick response on the shipping status.

Reason I chose this business:

J&P Cycles had a better website and selection than most. Price was fair too.

Reason I chose this product:

Kuryakyn products are always top notch in quality and fit for metric cruisers. Recommend.

Service
Quality
Thumbnail of user jamesw6910
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Rain Jacket came just in time, it worked great! I rode 300 miles in the rain and I was absolutely dry.

Reason I chose this business:

Outstanding reputation!

Reason I chose this product:

Good deal for a good product!

Quality
Thumbnail of user cardonr
2 reviews
0 helpful votes
  • Send Message
May 24th, 2024
Verified purchase

Needed to replace a couple of parts on my Road King, J & P Cycles web site was easy to navigate and easy to find what I needed. Prices very in line with other online stores.

Reason I chose this business:

Used before

Reason I chose this product:

Need to fix my bike

Quality
Thumbnail of user matthewb2640
2 reviews
0 helpful votes
  • Send Message
June 5th, 2024
Verified purchase

FedEx screwed up shipping, as usual. Would have been able to finish a project with a competent shipper.

Reason I chose this business:

Good selection, good prices

Reason I chose this product:

Known quality item.

Quality
Thumbnail of user jerrys1691
1 review
0 helpful votes
  • Send Message
July 2nd, 2024
Verified purchase

You Folks always have what I need and they are delivered in a very timely manner.

Reason I chose this business:

Previous purchases

Reason I chose this product:

Great price

Quality

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From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.

Business History

John Parham was bitten by the motorcycle bug early in his life. His enthusiasm led to a partnership in a small motorcycle shop from 1975 to 1979. In 1979 he and his wife, Jill, established J. Parham Enterprises, Inc., the predecessor to the present J&P Cycles, Inc. During this time, John still worked full-time and followed his "hobby" in the evening and weekends. In 1982 John was laid off from his factory job. Two years later, in 1984, their small motorcycle shop burned to the ground.
When they easily could have given up, they didn't! Instead, they decided to rebuild the shop, and run the business full-time. Today, J&P Cycles has grown from one employee to over 300. In addition to the Anamosa, IA location warehouse, in 2007 a new 35,000 square foot facility opened in Ormond Beach, FL. At Destination Daytona. The new location features a 15,000 square foot retail space and separate call center.

Company Representative

Thumbnail of user kimberlye1018
Kimberly E.
Customer Service Specialist
Typically responds within 5 days

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