• J&P Cycles

J&P Cycles

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Overview

J&P Cycles has a rating of 4.7 stars from 9,439 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with J&P Cycles most frequently mention customer service, fast delivery, and good price. J&P Cycles ranks 1st among Motorcycle Parts sites.

  • Service
    1277
  • Quality
    8894

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 93.6%
Positive
8,298
Neutral
319
Negative
245

Instant Feedback

36,068 reviews

45
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How would you rate J&P Cycles?
Top Positive Review

“GREAT PEOPLE TO DEAL WITH AAAAAAAAAAAA+++++++++++”

Harry T.
9/27/24

Nice discount for my first order. The exhaust was priced better than anywhere else I found. Quick shipping and top notch support when I ran into a question. These people got their act together. Planning to order again soon.

Top Critical Review

“Air filter intake”

Gavin M.
9/3/24

JP had extensive inventory for picking out my air cleaner intake. However I evidently over looked the additional mount kit required for the installation, which doubled the price. The intake filter material was foam not my first choice very disappointing all around experience including the JP reps both of whom sounded as though they didn't want to be there disgruntled.

Reviews (9,439)

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Reviews that mention popular keywords

customer service (1217) quality parts (223) right part (295) quality products (207) credit card (56)
Thumbnail of user donaldb2100
1 review
0 helpful votes
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June 26th, 2024
Verified purchase

Website was easy to navigate and find exactly what I needed quickly.

Reason I chose this business:

Needed tires

Reason I chose this product:

Liked the white walls

Quality
Thumbnail of user jesser387
2 reviews
0 helpful votes
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June 25th, 2024
Verified purchase

Great! Awesome! Sweet! L to many word requirements seven more

Quality
Thumbnail of user aaronr780
1 review
0 helpful votes
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April 29th, 2024
Verified purchase

All parts worked great. Great price. Shipping... not so much. Got a UPS tracking number from J&P. The day it was supposed to arrive, the UPS tracking info hadn't changed. 3 days later, the parts were delivered through USPS. But was in a FEDEX bag

Reason I chose this business:

Good product

Reason I chose this product:

That's what I needed to fix my bike

Quality
Thumbnail of user waia5
1 review
0 helpful votes
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June 26th, 2024
Verified purchase

Fast shipping & good customer service and all hd items are available in the store

Service
Quality
Thumbnail of user davidc9667
1 review
0 helpful votes
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June 26th, 2024
Verified purchase

Satisfied with the assistance, and very nice people,they are so professional.

Reason I chose this business:

For your variety products..

Reason I chose this product:

Quality and price

Service
Quality
Thumbnail of user brianh3739
1 review
0 helpful votes
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June 25th, 2024
Verified purchase

Great shipping.fast service, qualify parts and decently priced.

Service
Quality
Thumbnail of user paulb5450
1 review
0 helpful votes
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June 26th, 2024
Verified purchase

Site easy to navigate.parts in stock and excellent customer service.

Reason I chose this product:

Good price from a known company

Quality
Thumbnail of user scottl2297
1 review
0 helpful votes
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June 25th, 2024
Verified purchase

Easy to navigate and find parts. Having my bike "stored" makes finding stuff quicker.

Reason I chose this business:

Shopped before and have always been happy.

Reason I chose this product:

Price and free shipping.

Quality
Thumbnail of user paulc4092
2 reviews
0 helpful votes
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June 25th, 2024
Verified purchase

They work just fine. Was cool to put on my first modification

Quality
Thumbnail of user jeffj1175
2 reviews
0 helpful votes
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June 25th, 2024
Verified purchase

Easy and quick shipping. I have never had a problem with delivery

Reason I chose this business:

Almost always do.

Reason I chose this product:

I was looking for a more stable axle adjustment. Had some trouble. The threads on each end of the axle were less then perfect.
Not impressed with the machining. There is no mention of interference with stock mufflers and long shocks. It does require a hammer. The mount boss for the spools is in the way. Also I was expecting marks to align the wheel. They are not there at all. Except for the crappy threads installation was fairly straigh forward although there are no instructions.

Quality
Thumbnail of user johnb7069
2 reviews
0 helpful votes
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June 16th, 2024
Verified purchase

It was easy to order and the radio fit my bike with ease using all the factory controls

Reason I chose this business:

They were in my browser from a earlier order

Reason I chose this product:

Needed a new radio for my bike

Quality
Thumbnail of user chrisr2572
1 review
0 helpful votes
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April 29th, 2024
Verified purchase

I did receive my order and they were the right parts. I am not happy with how long it took to receive parts that were in stock.
I ordered the parts on a Monday which I thought was plenty of time to have them by the weekend. I had planned to install them on Saturday. We were going for a ride on Sunday. On Tuesday, the day after I ordered, I received a notice they had shipped. Since I am in Ohio and so is JP Cycle I was confident my weekend plans would hold up. When they had not arrived on Friday I tried to trace the shipment, but I had not been provided a shipment number. I thought surely, they would show up Saturday, but sadly no. I missed the ride on Sunday. If only I would have paid just a little more ($2.96 more) and sourced the parts locally, I would have had parts installed and made the ride on Sunday. Live and learn I guess.

Quality
Thumbnail of user kimberlye1018
Kimberly E. – J&P Cycles Rep

We apologize for the delayed delivery. Unfortunately, sometimes carriers do take longer than we anticipate delivering. We do appreciate you taking the time to let us know about the issue

Thumbnail of user pauls5578
1 review
0 helpful votes
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April 28th, 2024
Verified purchase
• Updated review

Frustrated that the tire I paid full price for was 4 years old (wk/yr) stamp on sidewall. Would expect that from Amazon, not a vendor that deals in high product volumes specifically for motorcycles. Next time Amazon, where this tire was listed for $30.00 less (and probably newer)...

Also, Approved for GOVX (military retiree), but no discount.

Reason I chose this business:

Availability.

Quality
Thumbnail of user kimberlye1018
Kimberly E. – J&P Cycles Rep

Thank you for taking the time to share your experience with us. We are sorry to hear we fell short of a great experience. Please know that we take your feedback seriously and will be passing it on to our Leadership Team.

Approved for GOVX (military retiree), but no discount...
April 16th, 2024
Verified site experience
• Previous review

Approved for GOVX (military retiree), but no discount...

Thumbnail of user w.d.f
1 review
0 helpful votes
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June 21st, 2024
Verified purchase

I wish to let everybody know that I am totally happy with my recent purchase.

Reason I chose this business:

They were recommended as the best

Reason I chose this product:

I have wanted another motorcycle jacket for years

Quality
Thumbnail of user chadm662
1 review
0 helpful votes
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May 15th, 2024
Verified purchase

I was looking for a ECE rated helmet and liked the Sedici which on the website stated DOT and ECE approved. Received the helmet and found there was no stick on back nor tag on the strap. Apparently this sedici helmet is not ECE approved. Others are and J&P is just using the same descriptions.

Reason I chose this product:

The ECE rating, with Bluetooth, good price built in tinted visor.

Quality
Thumbnail of user harmanpreets11
1 review
0 helpful votes
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April 19th, 2024
Verified purchase

Box was opened not packed properly by shipping company, spent 250$ plus but they didn't send a y hardware(screws,washers etc) my friend recommended them but I don't think im gonna order from them anymore 👎🏼

Reason I chose this business:

Recommend by a friend

* J&P Cycles attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Quality
Thumbnail of user kimberlye1018
Kimberly E. – J&P Cycles Rep

We are very sorry to hear that you had an issue. Please allow us to make things right by sending us all the details, including photos,Please reach out to us at customerservice@jpcycles.com, give us a call at 800-318-4823, or utilize our live chat@jpcycles.com so we can assist you and make this right.

Thumbnail of user klausu6
1 review
0 helpful votes
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June 24th, 2024
Verified purchase

Good probably do it again but I'm in Mexico and need to send it to a US adress imort and shipping is murder on electronic

Reason I chose this business:

Because
I watched them come from a yellow journalist catalogue, to a high tech operation, I still need a catalogue my 2012 cat is on it's way out, send to
Klaus Uhlig
83 Neuvo Espania
Barra de Navida
48987 Jalisco Mexico

Reason I chose this product:

Its the only unit ignition modual that will get my bike back on the road,

Thumbnail of user gbigp
1 review
0 helpful votes
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June 2nd, 2024
Verified purchase

Good video for height measurement. The item was packed very good so I received it in perfect condition. I'm very happy with how quickly it came also.

Reason I chose this business:

Has what I need

Reason I chose this product:

I took the front fairing off today for other reason and my 95's wind screen is OE and in bad shape. It looks like it can be replaced by simply loosening the fairing, but I do not want to ever take it apart in the future if I can avoid it. 2 of the fastening nuts are in a very difficult location.

Quality
Thumbnail of user robb977
1 review
0 helpful votes
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May 25th, 2024
Verified purchase

Easy to order and Bruce was amazing and gave me a great description of product and what I needed to ensure it fit my bike properly The process was seamless, and the delivery was fast!

Reason I chose this business:

Recommended by KST

Reason I chose this product:

I got help from Bruce. This is what he suggested.

Quality
Thumbnail of user nicholasn435
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

As it is not your job but the delivery company that was used set my 900$ clutch by the street.

Reason I chose this business:

Fast shipping. Easy to use website. Good prices

Reason I chose this product:

Best reviews for the parts

Quality
Thumbnail of user robertm5390
2 reviews
0 helpful votes
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June 18th, 2024
Verified purchase

All good and easy to use I expect many years of service from this battery I purchased

Reason I chose this business:

Easy to use

Reason I chose this product:

Better choice

Quality
Thumbnail of user ron....f
1 review
0 helpful votes
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April 26th, 2024
Verified purchase

These are my 3rd pair of riding boots ( first pair from JP Cycles).These boots are fantastic.sturdy,flexible leather.do not feel like cement blocks lol.For price paid you will not find better.Very satisfied with comfort,support and protection...

Reason I chose this business:

Great prices

Reason I chose this product:

Did not expect the GREAT quality for the price and was expecting to return upon delivery.You will NOT be disappointed...you might be able to tell I did NOT return..

Quality
Thumbnail of user michaelw7429
1 review
0 helpful votes
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June 24th, 2024
Verified purchase

Everything works great on my motorcycle and looks great. Thanks

Quality
Thumbnail of user cherriw14
1 review
0 helpful votes
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June 23rd, 2024
Verified purchase

Patrick was super to help me out thank you very much for the help

Quality
Thumbnail of user andyb741
2 reviews
0 helpful votes
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April 23rd, 2024
Verified purchase
• Updated review

Ordered primary cover gaskets for my shovelhead 4 speed and got the wrong gaskets. Not even close to what I need. I'll be sending them back and hopefully get the right ones. Getting that time of year.

Quality
Knowing exact part description can be a pain
December 22nd, 2023
Verified site experience
• Previous review
Reason I chose this business:

Done a lot of biz here.

Clicking around on computer is more fun than thumbing...
October 24th, 2023
Verified site experience
• Previous review

Clicking around on computer is more fun than thumbing through catalog.

Reason I chose this business:

Had what I needed and have done orders with J+P and always satisfied.

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From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.

Business History

John Parham was bitten by the motorcycle bug early in his life. His enthusiasm led to a partnership in a small motorcycle shop from 1975 to 1979. In 1979 he and his wife, Jill, established J. Parham Enterprises, Inc., the predecessor to the present J&P Cycles, Inc. During this time, John still worked full-time and followed his "hobby" in the evening and weekends. In 1982 John was laid off from his factory job. Two years later, in 1984, their small motorcycle shop burned to the ground.
When they easily could have given up, they didn't! Instead, they decided to rebuild the shop, and run the business full-time. Today, J&P Cycles has grown from one employee to over 300. In addition to the Anamosa, IA location warehouse, in 2007 a new 35,000 square foot facility opened in Ormond Beach, FL. At Destination Daytona. The new location features a 15,000 square foot retail space and separate call center.

Company Representative

Thumbnail of user kimberlye1018
Kimberly E.
Customer Service Specialist
Typically responds within 5 days

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