• J&P Cycles

J&P Cycles

Write a Review

Overview

J&P Cycles has a rating of 4.7 stars from 9,298 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with J&P Cycles most frequently mention customer service, fast delivery, and good price. J&P Cycles ranks 1st among Motorcycle Parts sites.

  • Service
    1268
  • Quality
    8754

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 93.6%
Positive
8,205
Neutral
315
Negative
243

Instant Feedback

35,672 reviews

45
See all photos
How would you rate J&P Cycles?
Top Positive Review

“Burly Brand Tall Sissy Bar”

Chaplain J.
9/24/24

Installed the tall sissy bar on wife's XL. Fit & finish is great. Seems like it will remain very solid & durable. Like some other reviews stated the hardware could be upgraded. We didn't have issues w/the heads stripping, I believe, because of reading reviews prior.

Top Critical Review

“Air filter intake”

Gavin M.
9/3/24

JP had extensive inventory for picking out my air cleaner intake. However I evidently over looked the additional mount kit required for the installation, which doubled the price. The intake filter material was foam not my first choice very disappointing all around experience including the JP reps both of whom sounded as though they didn't want to be there disgruntled.

Reviews (9,298)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1205) quality parts (220) right part (290) quality products (201) credit card (56)
Thumbnail of user johnc12300
1 review
0 helpful votes
  • Send Message
August 28th, 2024
Verified purchase

Experience was fine EXCEPT that no instructions were included in the box. Responding to review requests is a waste of time I'd rather spend on other things - like riding or wrenching on my bikes.

Reason I chose this business:

Delt with them before with no complaints.

Reason I chose this product:

Had a similar item before

Quality
Thumbnail of user mitchellg235
1 review
0 helpful votes
  • Send Message
August 22nd, 2024
Verified purchase

Shopping was fine but couldn't log in to account. Tried to change password but never received a reply email. So if there is a discount please add it. Thank you.

Reason I chose this business:

I've bought through them before.

Quality
Thumbnail of user paulb5494
1 review
0 helpful votes
  • Send Message
July 19th, 2024
Verified purchase

I am 90% satisfied with this product. The 10% dissatisfaction goes towards buying an extra accessory adapter in order for them to work as R/B/T. I think that adapter should've came with the lights, not a separate item. Other than that, they look great on the bike.

Helped me fix an issue ordering the item I was looking for and shipped it out that next day.

Reason I chose this business:

They had the item I was looking for. And shipping was super quick.

Reason I chose this product:

Add a little more style to my bike and more importantly, safety feature.

Service
Quality
Thumbnail of user johnw6914
2 reviews
0 helpful votes
  • Send Message
August 30th, 2024
Verified purchase
• Updated review

Easy to return! Ordered 2 items, 1 was correct, 1 was wrong (my fault). Called customer support and was able to return no problem. Now to wait for refund, hopefully that's just as easy.

Very easy!

Reason I chose this business:

Never had any problems and the prices are reasonable!

Reason I chose this product:

One of them was just what I was looking for.

Service
Quality
Get good stuff easily.
July 8th, 2024
Verified purchase
• Previous review

See it, buy it, receive it quickly. Purchasing from J&P is so easy.

Reason I chose this product:

Liked what I saw, hopefully it has the quality I'm looking for.

Quality
Thumbnail of user tomn808
2 reviews
0 helpful votes
  • Send Message
July 23rd, 2024
Verified purchase
• Updated review

I already had a full set of gaskets in my garage, minus the rocker box to head, but couldn't find two of those so had to buy another full set of upper end gaskets. Other than that I got whatever else I needed including new lifters. I finished and buttoned up the front cylinder today and will do the rear tomorrow so don't know the final outcome as yet. Fingers crossed!

Reason I chose this business:

Seems to be the easier shopping arena.

Reason I chose this product:

Didn’t have many choices, other than the lifters. Fueling brand was recommended in the many U tubes I watched

Quality
Shopping was fairly simple
July 9th, 2024
Verified site experience
• Previous review

Shopping was fairly simple. Thanks!

Thumbnail of user ladonnal8
3 reviews
0 helpful votes
  • Send Message
August 4th, 2024
Verified purchase

I ordered two vented gas caps for my '96 Harley One cap screwed on and one cap would not screw on either side I tried several times got very frustrated packed them back up and was going to send them back but they were going to make me pay $10 postage when they didn't even work so I will not shop there again

I got an email saying I could send them back but it would be $10 postage so I'm just going to keep him I guess even though they don't fit

Reason I chose this business:

I used to shop at JP cycles long time ago but probably won't shop there anymore since I can't refund the full amount when their product didn't even fit

Reason I chose this product:

The gas caps were supposed to fit my '96 Harley One did when did not

Service
Quality
Thumbnail of user kimberlye1018
Kimberly E. – J&P Cycles Rep

We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.

Thumbnail of user stevl2
1 review
0 helpful votes
  • Send Message
July 27th, 2024
Verified purchase

The delivery process was great, there were no problems and the tires were shipped out on the very next business day as advertised. The tires came in 2 days before the expected delivery date, so 3 days in total. The product itself is solid, good quality.

Reason I chose this business:

The tires sold on the website are cheaper than the ones sold in Harley-Davidson retail stores.

Reason I chose this product:

A family member wants tires for his ride.

Quality
Thumbnail of user johnb13423
1 review
0 helpful votes
  • Send Message
August 15th, 2024
Verified purchase

Amazing even at night. But you would think for 231.00 for a windshield they would at least throw in a free sticker. To help promote the product. But it fits great and my neck is enjoying no wind.

Reason I chose this product:

Watched reviews

Quality
Thumbnail of user joec2624
1 review
0 helpful votes
  • Send Message
August 29th, 2024
Verified purchase

Order a pair of Bilt Dexter 2. I was a bit on the fence at first but the shoes are solid. They take a few days to break in but dwf worth it once they do. They work well if you have wide feet as well.

Reason I chose this business:

Great products selection and fair prices

Reason I chose this product:

Seemed like it would be a good fit for wider feet based on reviews

Quality
Thumbnail of user williamj2545
1 review
0 helpful votes
  • Send Message
July 20th, 2024
Verified purchase

Original gasket never arrived because of problem with shipping. I tracked the order and once it was in my state of Ohio it basically circled my hometown for a week before I called JP Cycles to address the issue. Jason provided me with a two day shipment on another gasket which has left me satisfied. The three stars is for the shipping issues, otherwise I would give Jason five stars for addressing the issue correctly!

Very pleased!

Service
Quality
Thumbnail of user davidd6306
1 review
0 helpful votes
  • Send Message
August 18th, 2024
Verified purchase

Shipped within a day like they said and arrived on time. I need a few more things in the upcoming future and they have all of them available so I can get everything in one shipment which is a plus

Reason I chose this business:

SEO and a wide selection

Quality
Thumbnail of user rickyw262
1 review
0 helpful votes
  • Send Message
August 26th, 2024
Verified purchase

I ordered a specific windshield for a specific motorcycle, but the two bottom pre-drilled holes were not where they should be. I had to drill two more holes to install my hardware on it.

Quality
Thumbnail of user louisa454
2 reviews
0 helpful votes
  • Send Message
August 23rd, 2024
Verified purchase

Always smooth, love the shorter windshield, that black aftermarket one that was on it when I bought bike was to tall and dark. Couldn't see ground in front when maneuvering thru lots with potholes.

Reason I chose this business:

Had what I wanted

Reason I chose this product:

Needed shorter windshield

Quality
Thumbnail of user sidneyd84
1 review
0 helpful votes
  • Send Message
July 28th, 2024
Verified purchase

Had to get some parts for my primary quickly.
They had to parts in stock and at a reasonable price.
They got the order done and our to me in a few days instead of everywhere else being a week and half.

Reason I chose this business:

Was cheaper and OEM parts.

Reason I chose this product:

Cause i needed them

Quality
Thumbnail of user davidh10423
1 review
0 helpful votes
  • Send Message
August 10th, 2024
Verified purchase

Delivery was good, 60 spoke wheel Looks good, still in its brand new packaging, haven't installed yet.
And of course it says made in China on the box🙄

Reason I chose this business:

Best selection

Reason I chose this product:

Wanted 60 spoke, hope it last longer than my 40 spoke, only got 3 years!

Quality
Thumbnail of user davidc9278
3 reviews
0 helpful votes
  • Send Message
September 7th, 2024
Verified purchase

I've got ******* miles on my bike and figured it's time to change the bushings and found them at JP cycles easily ordered them and got them quite quickly, good job jp cycles!

Quality
Thumbnail of user daniels4566
1 review
0 helpful votes
  • Send Message
August 27th, 2024
Verified purchase
• Updated review

My experience with JP Cycles is good but my experience with FedEx carriers really sucks their packages are late if they show up and when they do show up they're beat up and tore up looks like they've been used as a football and a game

Good but slow on resolving problems

Reason I chose this business:

Reasonable prices and good products

Reason I chose this product:

Needed them

Service
Quality
Great experience shopping with JP
June 30th, 2024
Verified site experience
• Previous review
A lot of the items I was looking for are out of stock
January 24th, 2024
Verified site experience
• Previous review
Reason I chose this business:

I buy a lot of stuff through JP because I trust them

Thumbnail of user aaronp805
1 review
0 helpful votes
  • Send Message
July 20th, 2024
Verified purchase

Just got these put on. The instructions were fairly easy to understand, however it would have been nice to have a heads up that I needed some glue for the one part that has to be glued on after a test fit. Overall I am happy with this purchase.

Reason I chose this business:

Was looking at something else om J&P Cycles when I came across these grips and decided to get them

Quality
Thumbnail of user roberta4531
1 review
0 helpful votes
  • Send Message
August 28th, 2024
Verified purchase

The address was changed to my neighbors house. I called JP cycle to find Where the package was delivered. No one seems to know why the address was changed by FedEx.

Reason I chose this business:

I was in Sturgis

Reason I chose this product:

I had a previous better designed version of this product

Service
Quality
Thumbnail of user kimberlye1018
Kimberly E. – J&P Cycles Rep

We show that the order was delivered to the address entered on the web at time of purchase. We are happy you were able to locate the package and retrieve it.

Thumbnail of user johng7768
1 review
0 helpful votes
  • Send Message
August 28th, 2024
Verified purchase

There was no trouble product was perfect condition no scratches no blemishes at all the packing was perfect enough so no damage could be done to my helmet

Reason I chose this business:

My son told me about them and he is very pleased also the helmet was exactly what I was expecting there were no blemishes or scratches the packing was perfect no damage at all

Reason I chose this product:

My son has the same product in a different color

Quality
Thumbnail of user rickg878
1 review
0 helpful votes
  • Send Message
August 8th, 2024
Verified purchase
• Updated review

Ordered Sena Bluetooth devices for our helmets. Product arrived in great condition and install was a breeze. We've already tested and found no issues.

Reason I chose this business:

Found on an internet search.

Reason I chose this product:

I need to be able to communicate with my wife while riding the bikes.

Quality
So far so good
July 28th, 2024
Verified site experience
• Previous review

So far so good. We'll see when the purchase arrives.

Reason I chose this business:

Found on an internet search.

Reason I chose this product:

I need to be able to communicate with my wife while riding the bikes.

Thumbnail of user jimmyf215
1 review
0 helpful votes
  • Send Message
August 24th, 2024
Verified purchase

When ordering ask for time of delivery and if purchase date is a weekend ask if order is going to be put in system on a monday or middle of week or the following friday; slow on placing order!

Reason I chose this business:

Good service ( minus on ordering), good product, pricing is equivalate to same product on other websites, good brand names

Reason I chose this product:

Needed for overnite trips, easily fits older bikes.

Quality
Thumbnail of user davids12474
1 review
0 helpful votes
  • Send Message
September 22nd, 2024
Verified purchase
• Updated review

I ordered a set (2) of LED Red turn signals for my bullet style turn signal housing on my 2005 FXSTDI (Softail Deuce). I already had a set of Red LED turn signals but the plastic tabs that hold the LED to bullet housing broke off on both of them. I was pleasantly surprised to find that the tabs on these new LED turn signals were made of metal and not plastic. Also the fit seems to be better along with the actual intensity of the Red LED themselves. The only "drawback" is these newer LED are a little on the expensive side. Another issue was that the enclosed directions/instructions are a little vague so I ended up having to contact the vendor for some clarifications on their directions.

Reason I chose this business:

They are a reputable supplier of motorcycle parts and have an extensive inventory.

Reason I chose this product:

I wanted rear turn signals that were bright enought to warn motorists behind me that I am either stopping or making a turn.

Quality
Looking for a Front Tire
July 26th, 2024
Verified purchase
• Previous review

While looking online and elsewhere for a specific front tire for my FXSTDI, I found that there was no tire available. Not sure why the lack of availability as other tires are available but J&P Cycle had the one I wanted in stock. I placed the order for the tire and it came with free shipping which was even better. The tire arrived at my front door as scheduled by the shipper.

Reason I chose this business:

They had this tire in stock

Reason I chose this product:

I needed a front tire as my is getting worn out.

Quality
Thumbnail of user jasons4041
1 review
0 helpful votes
  • Send Message
August 15th, 2024
Verified purchase

Ordered turn signals for my 86 heritage Softail. Quality is far better than expected! Could not tell the difference between the new and the OEM old ones. Extremely satisfied!

Quality
Thumbnail of user terryt996
2 reviews
0 helpful votes
  • Send Message
July 21st, 2024
Verified purchase

Spent two hours trying to put the part on and would not fit. Went back on web site to double check fitment and found on another spot says not for trikes. Did not see this right away so now what. I don't have the inner boxes that were packaged.

Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.

Business History

John Parham was bitten by the motorcycle bug early in his life. His enthusiasm led to a partnership in a small motorcycle shop from 1975 to 1979. In 1979 he and his wife, Jill, established J. Parham Enterprises, Inc., the predecessor to the present J&P Cycles, Inc. During this time, John still worked full-time and followed his "hobby" in the evening and weekends. In 1982 John was laid off from his factory job. Two years later, in 1984, their small motorcycle shop burned to the ground.
When they easily could have given up, they didn't! Instead, they decided to rebuild the shop, and run the business full-time. Today, J&P Cycles has grown from one employee to over 300. In addition to the Anamosa, IA location warehouse, in 2007 a new 35,000 square foot facility opened in Ormond Beach, FL. At Destination Daytona. The new location features a 15,000 square foot retail space and separate call center.

Company Representative

Thumbnail of user kimberlye1018
Kimberly E.
Customer Service Specialist
Typically responds within 5 days

How do I know I can trust these reviews about J&P Cycles?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about J&P Cycles?