• J&P Cycles

J&P Cycles

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Overview

J&P Cycles has a rating of 4.7 stars from 9,431 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with J&P Cycles most frequently mention customer service, fast delivery, and good price. J&P Cycles ranks 1st among Motorcycle Parts sites.

  • Service
    1276
  • Quality
    8887

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 93.6%
Positive
8,294
Neutral
318
Negative
245

Instant Feedback

36,035 reviews

45
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How would you rate J&P Cycles?
Top Positive Review

“GREAT PEOPLE TO DEAL WITH AAAAAAAAAAAA+++++++++++”

Harry T.
9/27/24

Nice discount for my first order. The exhaust was priced better than anywhere else I found. Quick shipping and top notch support when I ran into a question. These people got their act together. Planning to order again soon.

Top Critical Review

“Air filter intake”

Gavin M.
9/3/24

JP had extensive inventory for picking out my air cleaner intake. However I evidently over looked the additional mount kit required for the installation, which doubled the price. The intake filter material was foam not my first choice very disappointing all around experience including the JP reps both of whom sounded as though they didn't want to be there disgruntled.

Reviews (9,431)

Rating

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Reviews that mention popular keywords

customer service (1217) quality parts (223) right part (295) quality products (207) credit card (56)
Thumbnail of user shawneeno
1 review
0 helpful votes
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June 18th, 2024
Verified purchase

Web site very easy to navigate- helmet was on sale and met my budget.

Reason I chose this business:

Had the helmet I was looking for and it was on sale.

Quality
Thumbnail of user jamesw6927
1 review
0 helpful votes
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June 19th, 2024
Verified purchase

It had the wiring done for me which i was expecting to do myself

Reason I chose this business:

Cheapest for what i needed/wanted

Quality
Thumbnail of user paulm2179
2 reviews
0 helpful votes
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June 18th, 2024
Verified purchase

Decent prices, good selection. Delivery (shipping) was not optimal time.

Quality
Thumbnail of user tedc251
2 reviews
0 helpful votes
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June 18th, 2024
Verified purchase

Fast and accurate delivery. Quality products too. I'll be shopping with J & P Cycles again soon.

Reason I chose this business:

I like to shop online and J & P has had the products I was looking for in stock.

Reason I chose this product:

The handlebar clock and temperature gauge were of high quality.

Quality
Thumbnail of user derrickt153
1 review
0 helpful votes
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June 19th, 2024
Verified purchase

Great project came on time and didn't have any problems highly recommended

Service
Quality
Thumbnail of user siggia3
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Easy to use tire size finder. The coomputer lets you know if your bike tire is available or not. My tires were hard to find, no other site had matching pair.

Reason I chose this business:

Only site to have my tires

Quality
Thumbnail of user mikef2087
1 review
0 helpful votes
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June 17th, 2024
Verified purchase

Always a pleasure you guy always take good care of your customers

Quality
Thumbnail of user jeffm2550
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

One of the turn signal covers will not work on my bike appears as though someone inserted a used cover into the package had to purchase another cesta locally to complete the fix. Not very happy.

I was not sure as to which set to order the cs agent was very polite and was very prompt in his response to the situation. But when received and Changed all but c the last cover to realize the last cover was incorrect for the set.

Reason I chose this business:

Was supposed to be better pricing was given code for 10% discount on first order, applied code and was informed that that code was no longer any good. Very disappointed in business procedures seems one hand doesn't know what the other is doing.

Reason I chose this product:

Had been told that the customer service and product was the best there. And that the product lines were the best. Suppose I should be disappointed but seems if it's gonna go wrong it does just for me.

Service
Quality
Thumbnail of user jamiem1355
1 review
0 helpful votes
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June 15th, 2024
Verified purchase

Got my battery quickly and was able to get back out and ride! Thanks JP!

Reason I chose this business:

Quick shipping and great customer service

Reason I chose this product:

Needed a new battery

Quality
Thumbnail of user richh317
1 review
0 helpful votes
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April 19th, 2024
Verified purchase

This was the first time I have purchased parts from J&P Cycles. I am a recent Harley owner and needed some bike specific parts for my older bike. I was able to find exactly what I needed on J&P Cycles's website and everything arrived exactly as pictured. I will definitely use them in the future.

Reason I chose this business:

I was looking for motorcycle specific parts.

Reason I chose this product:

The products I found met my needs and were affordably priced.

Quality
Thumbnail of user steveo1336
1 review
0 helpful votes
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June 18th, 2024
Verified purchase

Quick and easy process. Fast delivery. Great product and selection options

Reason I chose this business:

Past experience

Reason I chose this product:

Need replacement parts

Quality
Thumbnail of user normanm104
2 reviews
0 helpful votes
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June 2nd, 2024
Verified purchase
• Updated review

Love how it says it will fit or not fit. And, you guys always have parts for my harley-davidson Duece. Exact fit!

Reason I chose this business:

Availability and price

Reason I chose this product:

Easier to buy it than to make it

Quality
I like how I put in my bike and it shows the different...
April 7th, 2024
Verified site experience
• Previous review

I like how I put in my bike and it shows the different options for the part I am looking for

Reason I chose this business:

Always have good business with j&p

Reason I chose this product:

Availability and price

Would be nice when I look for a part it only shows...
March 3rd, 2024
Verified site experience
• Previous review

Would be nice when I look for a part it only shows the parts that fit the bike I put in

Reason I chose this business:

You have the exact part I need

Reason I chose this product:

You are the only one who has this part. I need it for my harley-davidson

Thumbnail of user mayconl
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Purchase delivered fast and is of great quality. I will definitely purchase from J&P cycles again

Reason I chose this business:

Best price for what I needed

Reason I chose this product:

Needed it for my bike

Quality
Thumbnail of user glenm382
2 reviews
0 helpful votes
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June 13th, 2024
Verified purchase

Easygoing delivery & ordering! Right parts, web site is right on spot with all that's needed!

Quality
Thumbnail of user scottv844
1 review
0 helpful votes
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June 13th, 2024
Verified purchase
• Updated review

Used sizing chart and it worked. Gloves fit like a glove and are ready for adventure

Reason I chose this business:

Previous good shopping experience

Reason I chose this product:

Positive reviews

Quality
As a previous customer, shopping and checkout were...
June 4th, 2024
Verified site experience
• Previous review

As a previous customer, shopping and checkout were so easy, love you guys.

Reason I chose this business:

Good previous experience

Reason I chose this product:

Liked the reviews you include with product info

Thumbnail of user ronaldl1281
3 reviews
0 helpful votes
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April 20th, 2024
Verified purchase

Very smooth and easy ordering. Was looking for a small backrest pad to just cover the mounting plate.
It also came with a chromed attachment plate for securing it to the sissy bar posts instead. A good deal for the price.

Reason I chose this business:

You had a backrest pad that looked perfect for my Vulcan 900 Custom.

Reason I chose this product:

I wanted a minimal look on the backrest pad. This one is pretty covert. Glad to have found it.

Quality
Thumbnail of user briarw148
1 review
0 helpful votes
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June 18th, 2024
Verified purchase

Was trying to get 10 percent off but could not figure how to get it

Reason I chose this business:

Need tires for bike

Quality
Thumbnail of user sharonr2427
1 review
0 helpful votes
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April 20th, 2024
Verified purchase

Received my new helmet yesterday, & I love it. I got a scorpion (skulls) in a full face, first one ever. I've always wore a modular, so I was kind of effie on a full face. But love it, The fit was perfect.

Reason I chose this business:

I’ve order from them before, it arrived about 10 days later. Saying its being shipped to Victoria BC, Canada 🇨🇦, time was much faster then I thought.

Reason I chose this product:

I was looking for a helmet that matched my bike, my knee panels has skulls on them & wanted a helmet to tie it altogether. My scorpion fit that bill.

Quality
Thumbnail of user jeremyh1114
1 review
0 helpful votes
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June 17th, 2024
Verified purchase

Will definitely order from this company again! Excellent product and excellent shipping time!

Quality
Thumbnail of user bent856
1 review
0 helpful votes
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May 24th, 2024
Verified purchase

It's hard finding 5X mesh jackets that have adjustments so that armor stays in the correct position. It came with armor but I upgraded to level 2.

Reason I chose this business:

Selection and ease of ordering

Quality
Thumbnail of user stevep1935
1 review
0 helpful votes
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June 2nd, 2024
Verified purchase
• Updated review

The guys at the Scottsdale J&P Store were great in handling my orders and a couple of different tire install over my 3 different vists to the store, Thanks to the crew.

Reason I chose this business:

Had the parts and servoce that I needed.

Reason I chose this product:

Fit my criteria.

Quality
So far>>>OK
January 16th, 2024
Verified site experience
• Previous review

So far>>>OK. But waiting to see how the order and delivery goes.

Reason I chose this business:

Fond the stuff that I was looking for. Also, There is a brick and mortar store in Scottsdale that's not too far from my home that I can go to.

Thumbnail of user timh1471
1 review
0 helpful votes
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May 24th, 2024
Verified purchase
• Updated review

J & P has always given good service and fast deliveries but every freakin thing you buy these days asks for a survey. Give us a break.

Quality
Fast and easy
March 31st, 2024
Verified site experience
• Previous review
Reason I chose this business:

Used them many times

Reason I chose this product:

Good reviews

Always good service
November 1st, 2023
Verified site experience
• Previous review
Reason I chose this business:

Used them many times

Dependable
September 30th, 2023
Verified purchase
• Previous review

Always great service from JP Cycles. Fast delivery.

Quality
Thumbnail of user cecilm91
1 review
0 helpful votes
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May 31st, 2024
Verified purchase

I purchased tires, and I received the tires I purchased. Military discount is pretty much a waste of time.

I tried to use the military discount, but was informed that the tires I bought were not eligible. After going through the list of ineligible items, there pretty much isn’t a military discount.

Reason I chose this business:

I forgot about RevZilla.

Reason I chose this product:

The were what was already on the bike.

Service
Quality
Thumbnail of user michaeld7349
1 review
0 helpful votes
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April 20th, 2024
Verified purchase

I enjoy shopping in store at my J@P Cycles store. Employees are always helpfull and friendly. They will go out of thier way to look up answers to questions you have if they are not sure of the info. The place is always clean and organized.

Reason I chose this business:

Lots of good products and the store is within 20 min from me. Fast shipping. Products well packed.

Reason I chose this product:

I wanted to upgrade and I like being able to have hands on the product when I shop for my scoot.

Quality
Thumbnail of user davidp6433
1 review
0 helpful votes
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June 17th, 2024
Verified purchase

Good product delivered promptly. Exactly what I needed to have water at my disposal on handlebars

Quality

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From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.

Business History

John Parham was bitten by the motorcycle bug early in his life. His enthusiasm led to a partnership in a small motorcycle shop from 1975 to 1979. In 1979 he and his wife, Jill, established J. Parham Enterprises, Inc., the predecessor to the present J&P Cycles, Inc. During this time, John still worked full-time and followed his "hobby" in the evening and weekends. In 1982 John was laid off from his factory job. Two years later, in 1984, their small motorcycle shop burned to the ground.
When they easily could have given up, they didn't! Instead, they decided to rebuild the shop, and run the business full-time. Today, J&P Cycles has grown from one employee to over 300. In addition to the Anamosa, IA location warehouse, in 2007 a new 35,000 square foot facility opened in Ormond Beach, FL. At Destination Daytona. The new location features a 15,000 square foot retail space and separate call center.

Company Representative

Thumbnail of user kimberlye1018
Kimberly E.
Customer Service Specialist
Typically responds within 5 days

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