• J&P Cycles

J&P Cycles

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Overview

J&P Cycles has a rating of 4.7 stars from 9,298 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with J&P Cycles most frequently mention customer service, fast delivery, and good price. J&P Cycles ranks 1st among Motorcycle Parts sites.

  • Service
    1268
  • Quality
    8754

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 93.6%
Positive
8,205
Neutral
315
Negative
243

Instant Feedback

35,670 reviews

45
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How would you rate J&P Cycles?
Top Positive Review

“Burly Brand Tall Sissy Bar”

Chaplain J.
9/24/24

Installed the tall sissy bar on wife's XL. Fit & finish is great. Seems like it will remain very solid & durable. Like some other reviews stated the hardware could be upgraded. We didn't have issues w/the heads stripping, I believe, because of reading reviews prior.

Top Critical Review

“Air filter intake”

Gavin M.
9/3/24

JP had extensive inventory for picking out my air cleaner intake. However I evidently over looked the additional mount kit required for the installation, which doubled the price. The intake filter material was foam not my first choice very disappointing all around experience including the JP reps both of whom sounded as though they didn't want to be there disgruntled.

Reviews (9,298)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1205) quality parts (220) right part (290) quality products (201) credit card (56)
Thumbnail of user jonahp38
1 review
0 helpful votes
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September 16th, 2024
Verified purchase
• Updated review

I had a very good experience with J AND P cycles. Whenever I got my order delivered to the wrong place they fixed it for me. Item worked as intended.

Ordered my order to the wrong place

Service
Quality
Everything went smoothly
May 17th, 2024
Verified purchase
• Previous review

Everything went smoothly I found exactly what I was looking for.

Reason I chose this business:

Because they had the best price for the product I needded

Reason I chose this product:

Because it was the wheel that I needed for my bike.

Quality
Thumbnail of user craigf498
1 review
0 helpful votes
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July 26th, 2024
Verified purchase
• Updated review

It was nice knowing that I wouldn't have to check on my package! Did it ship, where exactly is it? I allways trust in there system. I would like to say, and I believe I speak for everybody who rides a Harley, that I wish you guys would put out another big catalog.

Reason I chose this product:

American made

Quality
Need new catalog
February 2nd, 2024
Verified site experience
• Previous review
Reason I chose this business:

Love the catalog

Thumbnail of user chrish4137
1 review
0 helpful votes
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September 26th, 2024
Verified purchase

Parts ordered came as expected. All seems to be in order. They came from different locations with no shipping charges.

Reason I chose this business:

They had all parts that I needed.

Quality
Thumbnail of user gregr860
2 reviews
0 helpful votes
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September 16th, 2024
Verified purchase

Purchased the break pads for my 99 Ultra Classic. I have only been able to ride twice since putting them on, so far so good.

Reason I chose this business:

They had what i needed

Reason I chose this product:

Needed break pads.

Quality
Thumbnail of user chadc664
1 review
0 helpful votes
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September 16th, 2024
Verified purchase

Bought some 4" Vance and Hines slip-on. Product arrived within 5 days and was easy to install. Sounded great on the bike.

Reason I chose this business:

Internet search and price.

Reason I chose this product:

Improve sound of exhaust from the stock exhaust.

Quality
Thumbnail of user chuckd243
1 review
0 helpful votes
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July 14th, 2024
Verified purchase

Great! Will continue to purchase from J&P cycles. Everything needed to customize my Harley Sportster is readily available for purchase. Great quality and satisfaction has been met since becoming a customer.

Reason I chose this business:

Variety of accessories and mods for my Harley Sportster. Great selection.

Reason I chose this product:

Researched other reviews prior and am satisfied with becoming a customer.

Quality
Thumbnail of user harleyb140
1 review
0 helpful votes
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August 22nd, 2024
Verified purchase

I ordered parts. They arrived. End of story. Then the company's marketers wasted my time with pointless reviews. ----------------------------------------------------

Reason I chose this business:

Reasonable price-----------------------------------------------------

Reason I chose this product:

Fit make and model----------------------------------------------

Quality
Thumbnail of user kimberlye1018
Kimberly E. – J&P Cycles Rep

We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.

Thumbnail of user roadkingricko
1 review
0 helpful votes
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August 20th, 2024
Verified purchase

Was not a Complete kit. I needed 1 more quart of primary and a gasket for the primary. That didn't come with the kit. But it was a learning experience.

Reason I chose this business:

Ordered from them before. Good prices and quick delivery.

Reason I chose this product:

Complete kit. For a good price.

Thumbnail of user daniels4941
1 review
0 helpful votes
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August 19th, 2024
Verified purchase
• Updated review

It was a good deal accentuated with a discount.
I am happy with the service and free shipping.
I am looking forward to using the service that is provided with future purchases

Reason I chose this business:

Just looked for the good deal and value

Reason I chose this product:

What I was looking for

Quality
Thanks for the 10% off
August 8th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Just looked for the good deal and value

Reason I chose this product:

What I was looking for

Thumbnail of user phillipl367
1 review
0 helpful votes
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September 14th, 2024
Verified purchase

I bought this light years ago when completing this custom build. Because I "Frenched In" this custom LED, when it malfunctioned last month I was concerned that I might have to Modify my back fender if I couldn't get an exact replacement.

Reason I chose this business:

Dug up the old receipt and low and behold it was still available, 10 years later!

Reason I chose this product:

It was a direct replacement for the one I had. So Awesome it was still available...Thank you J&P!

Quality
Thumbnail of user peterh2639
1 review
0 helpful votes
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August 22nd, 2024
Verified purchase
• Updated review

Please fix autofill portion of your orderform. I shouldn't have to manually type my information. I was logged in, and have ordered before. Other than that, you guys rock!

Reason I chose this business:

I dont know...

Reason I chose this product:

Fair pricing

Quality
Ive ordered here before, im logged i with my account,...
August 19th, 2024
Verified site experience
• Previous review

Ive ordered here before, im logged i with my account, yet I still had to manually enter address and payent method? Weak D bro...

Thumbnail of user autumnt85
1 review
0 helpful votes
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September 24th, 2024
Verified purchase

I had to return my chaos for a smaller size. Processes was simple! Thank you for great customer service!

Reason I chose this business:

Friend told me

Reason I chose this product:

Matched my jacket

Quality
Thumbnail of user rodolfoa68
1 review
0 helpful votes
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September 23rd, 2024
Verified purchase
• Updated review

As always. Satisfied returning customer. Will definitely order parts more parts for my bikes in the future. Thank you

Service
Quality
Always a returning costumer
January 11th, 2024
Verified site experience
• Previous review
Thumbnail of user roberty1109
1 review
0 helpful votes
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September 20th, 2024
Verified purchase

Only complaint is I paid the extra $34 for next day delivery and did not receive it but I spoke with a representative and was finally reimbursed.

Service
Quality
Thumbnail of user johno2383
1 review
0 helpful votes
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September 14th, 2024
Verified purchase
• Updated review

Easy site to use. Items are always in stock! Also tires got delivered almost before I hit the checkout button! Super super fast shipping!

Reason I chose this product:

Needed them

Quality
Easy website to use, just pick year, make and model...
November 12th, 2023
Verified site experience
• Previous review

Easy website to use, just pick year, make and model and boom! Everything to fit your bike!

Reason I chose this business:

Used in past and had the best prices!

Thumbnail of user jimp1559
1 review
0 helpful votes
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July 28th, 2024
Verified purchase

I recently moved and placed an order with my old address. The order shipped so quick I was not able to stop/ change the address. After the order was deliveries to the wrong address, J&P sent a replacement order to the correct address at no cost to me. Communication was fast and professional (even tracking over a wknd). These guys went over and above even thou it was my error.

See above.

Reason I chose this business:

Pricing and availability

Reason I chose this product:

They carried my brands.

Service
Quality
Thumbnail of user renator47
1 review
0 helpful votes
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August 19th, 2024
Verified purchase

It has always been a good experience with professional service and in case of any problems, it is always resolved quickly and efficiently.
Friendly team.
Grateful,
Rosado

Friendly

Reason I chose this business:

Friendly shop.

Reason I chose this product:

Good products, good relation between price and quality.

Service
Quality
Thumbnail of user joshl483
1 review
0 helpful votes
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August 24th, 2024
Verified purchase
• Updated review

Had what everything I needed. When I called the store the parts guy suggested a good affordable tire. And I have been getting that same tire for evertime I need a new one. Very helpful and friendly.

Reason I chose this business:

Past practice

Reason I chose this product:

Previous purchase

Quality
Had what everything I needed
August 9th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Past practice

Reason I chose this product:

Previous purchase

Thumbnail of user matthewl1590
1 review
0 helpful votes
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August 3rd, 2024
Verified purchase
• Updated review

Always find what I need when I go to JP cycles. This order really shocked me. I ordered on Wednesday and had it delivered on my porch by Friday. That was awesome. Thank you.

Reason I chose this business:

Easy to do business with and a wide selection.

Reason I chose this product:

They fit my motorcycle and I need them.

Quality
Oops. I forgot about that
April 14th, 2024
Verified purchase
• Previous review

I made a big mistake. I have had this bike for over 20 years and forgot that I got an open air kit installed shortly after buying the it. This is a complete different filter. Ken was nice enough to send a return label. I ordered the right one this time.

Reason I chose this business:

Always have what I'm looking for.

Reason I chose this product:

Really needed it.

Service
Quality
Thumbnail of user josephb3570
1 review
0 helpful votes
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July 15th, 2024
Verified purchase
• Updated review

Always a great experience. Product availability is good. Pricing is fair. Orders are shipped and received in a timely fashion. In addition, a couple of times I've had to return items. It's been no hassle.

Reason I chose this business:

Past shopping history

Reason I chose this product:

Needed new rear tire have bought these before from you and always satisfied

Quality
Always a good experience
April 4th, 2024
Verified site experience
• Previous review
Thumbnail of user michaels13633
1 review
0 helpful votes
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September 12th, 2024
Verified purchase

I ordered buck horn handlebars and they were here in two days. Nice chrome finish and dimpled for wiring harnesses.

Customer service advised me on payment issue and it was resolved.

Reason I chose this business:

Have had good experiences in years past.

Reason I chose this product:

I needed new handle bars and the price was fantastic.

Service
Quality
Thumbnail of user ogree
1 review
0 helpful votes
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July 31st, 2024
Verified purchase
• Updated review

Sent the wrong breakline. Had to use an alternate company for the correct length line. Shipping was inaccurately described. One product (clutch cable) was not allowed to be express shipped though it wasn't disclosed until after the process was investigated. Had to use an alternate company for the clutch cable. And the wiring extensions arrived incomplete. Ended up hardwiring the extended lengths(which I was trying to avoid). All in all, aside from the customer service reps I talked to, this wasnt a satisfactory result.

They were helpful, within their capacity. However, though helpful as they were, the experience warrants me to use a different company moving forward.

Reason I chose this business:

I thought they would send the right stuff in a timely manner. I was wrong.

Reason I chose this product:

Handlebar replacement for a Harley. Next time, I’ll source from an alternate source.

Service
Quality
Had the stuff to do what I needed
July 20th, 2024
Verified site experience
• Previous review
Reason I chose this business:

They had the stuff I needed

Reason I chose this product:

I needed the products.

Thumbnail of user williamc5477
1 review
0 helpful votes
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July 21st, 2024
Verified purchase

I only buy from JP and they are great. Very knowledgeable and super friendly. I have had to return parts in the past and they were very understanding and helpful getting me what I should've ordered the first time.

Reason I chose this business:

Because they are awesome

Reason I chose this product:

Previously purchased

Service
Quality
Thumbnail of user douglasr798
1 review
0 helpful votes
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July 23rd, 2024
Verified purchase
• Updated review

I ordered the Harley part number *******-99 from JP Cycles because I feel I can trust the company. I searched for the part on line and JP Cycles had the tube with the part number printed on the part in the discrimination. I saw the part on Amazon for about $10.00, cheaper than JP Cycles, but decided I want the part with the part number printed on the part. This says to me it is an OEM part. I received the part today and the number was not printed on the part. Why not? Tell me why. Is this a Harley OEM part? Sell what you show. Trust is difficult to regain.

Reason I chose this business:

I have searched your sight many times and appreciate the content.

Reason I chose this product:

I chose the product to be purchased from JP Cycles because the description and photo showed the part number printed on the part.

Quality
Great!
February 29th, 2024
Verified site experience
• Previous review

Great! Good experience.

Reason I chose this business:

Purchased a Harley Deuce. I thought I would give you a try.

Reason I chose this product:

Price and first time order discount.

Thumbnail of user johnw8458
1 review
0 helpful votes
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July 18th, 2024
Verified purchase

My old tank had lots of rust and loads of the chrome flaked off into the tank. Rather than mess with that, I chose to get a replacement. Surprisingly, the replacement also has rust in it and at least one flake of chrome. This is far less that the original oil tank and I should be able to clean it up ok, but it is a disappointment.

Reason I chose this business:

Years of easy ordering and reasonable prices.

Quality

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From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.

Business History

John Parham was bitten by the motorcycle bug early in his life. His enthusiasm led to a partnership in a small motorcycle shop from 1975 to 1979. In 1979 he and his wife, Jill, established J. Parham Enterprises, Inc., the predecessor to the present J&P Cycles, Inc. During this time, John still worked full-time and followed his "hobby" in the evening and weekends. In 1982 John was laid off from his factory job. Two years later, in 1984, their small motorcycle shop burned to the ground.
When they easily could have given up, they didn't! Instead, they decided to rebuild the shop, and run the business full-time. Today, J&P Cycles has grown from one employee to over 300. In addition to the Anamosa, IA location warehouse, in 2007 a new 35,000 square foot facility opened in Ormond Beach, FL. At Destination Daytona. The new location features a 15,000 square foot retail space and separate call center.

Company Representative

Thumbnail of user kimberlye1018
Kimberly E.
Customer Service Specialist
Typically responds within 5 days

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