• J&P Cycles

J&P Cycles

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Overview

J&P Cycles has a rating of 4.7 stars from 9,298 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with J&P Cycles most frequently mention customer service, fast delivery, and good price. J&P Cycles ranks 1st among Motorcycle Parts sites.

  • Service
    1268
  • Quality
    8754

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 93.6%
Positive
8,205
Neutral
315
Negative
243

Instant Feedback

35,670 reviews

45
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How would you rate J&P Cycles?
Top Positive Review

“Burly Brand Tall Sissy Bar”

Chaplain J.
9/24/24

Installed the tall sissy bar on wife's XL. Fit & finish is great. Seems like it will remain very solid & durable. Like some other reviews stated the hardware could be upgraded. We didn't have issues w/the heads stripping, I believe, because of reading reviews prior.

Top Critical Review

“Air filter intake”

Gavin M.
9/3/24

JP had extensive inventory for picking out my air cleaner intake. However I evidently over looked the additional mount kit required for the installation, which doubled the price. The intake filter material was foam not my first choice very disappointing all around experience including the JP reps both of whom sounded as though they didn't want to be there disgruntled.

Reviews (9,298)

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Timeframe

Other

Reviews that mention popular keywords

customer service (1205) quality parts (220) right part (290) quality products (201) credit card (56)
Thumbnail of user rodneyo78
1 review
0 helpful votes
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September 6th, 2024
Verified purchase

My experience was very good j & p cycles helped me get the right ones, that fit my bike and at a very reasonable price thank you J&P

Quality
Thumbnail of user chrisa2352
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

Came across J&P Cycles through Instagram ad and definitely do not regret checking them out. I came across a helmet that was nearly half off normal price due to a minor scratch. I'm super happy with my purchase and shipping was really fast. Definitely will check out for sale items on this website.

Reason I chose this business:

The helmet I purchased was nearly half the regular price.

Reason I chose this product:

The helmet I purchased was nearly half the regular price.

Quality
Thumbnail of user steves4194
1 review
0 helpful votes
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August 26th, 2024
Verified purchase

I ordered the following
Autolite Copper Resistor Spark Plug For Harley Twin Cam / Sportster 1986-2022
SKU: ******* Size: 4164 2$5.95
But was delivered item 360-401, SKU ******* for 1999-2017 TWIN CAM
I can't install these and need the plugs I ordered.

Reason I chose this business:

I have done business with J&P in the past and haven't had any problems. When I need a part you've been the "go to" site to get what I need

Reason I chose this product:

I used the search filters on the site to narrow it down to what I was looking for

* J&P Cycles attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Quality
Thumbnail of user kimberlye1018
Kimberly E. – J&P Cycles Rep

We are very sorry to hear that you had an issue. Please allow us to make things right by sending us all the details, including photos,Please reach out to us at customerservice@jpcycles.com, give us a call at 800-318-4823, or utilize our live chat@jpcycles.com so we can assist you and make this right.

Thumbnail of user michaelb12903
1 review
0 helpful votes
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September 25th, 2024
Verified purchase

Easy shopping quick checkout free shipping.
The right product at the best price. Delivered on time as promised.

Reason I chose this product:

Used before

Quality
Thumbnail of user travish648
1 review
0 helpful votes
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September 4th, 2024
Verified purchase

Always high quality parts very happy with J&P cycle. They have always been there for all of us bike riders

Reason I chose this business:

Always very professional and you can trust the quality

Reason I chose this product:

Price and quality

Quality
Thumbnail of user jamesc8002
1 review
0 helpful votes
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August 14th, 2024
Verified purchase

J&P is my go to shop for all my motorcycle needs, we have 3 bikes and always something that needs attention. J&P seems to always have what I need and I receive it in a timely fashion.

Quality
Thumbnail of user louieg73
1 review
0 helpful votes
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July 18th, 2024
Verified purchase

I've had my motorcycle for over a year and I finally rode a 1000 mile ride on the OEM seat and it was one of the biggest mistakes I've made. I should have got this seat before my ride. I've only gone to work and back in it I can't wait to put some miles on the seat.

Quality
Thumbnail of user danm2115
1 review
0 helpful votes
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July 20th, 2024
Verified purchase

Its a beefy looking wrench but flexed a few times trying to get the lock ring off. I thought it was going to snap a few times but then sprayed WD on the ring at the bosses and it did its job. I don't think I will have that problem again. I don't think that ring has been moved since it was new in 2011. This was clearly the 1st time the fuel filter was changed!

Reason I chose this business:

Decades old customer 👍🏻

Reason I chose this product:

It looks beefy in the pictures and I didn’t want to use a hammer and punch and risk denting or scratching the tank.

Quality
Thumbnail of user keiths1321
3 reviews
0 helpful votes
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August 10th, 2024
Verified purchase

Would have been nice if the promo code worked as stated on entering the site. Last time I will shop here! Now add insult to injury im getting spammed with discount junkmail!

Reason I chose this business:

Found the parts needed to fix my bike.

Quality
Thumbnail of user kimberlye1018
Kimberly E. – J&P Cycles Rep

We do apologize you had an issue with the promo code. First, please make sure you are logged into your account. Guest accounts may not be eligible for promotional discounts. We offer many promo codes for new and existing customers. Unfortunately, some manufacturers do not allow us to extend a discount this is why we must say ***Exclusions do apply*** I have added a link below to our exclusions. Also, additional restrictions can apply depending on the promotion. Please reach out to us at customerservice@jpcycles.com, give us a call at 800-318-4823, or utilize our live chat@jpcycles.com
Before placing the order and we will be glad to assist and confirm any exclusions or restrictions. Once again, we appreciate your feedback and we look forward to doing business with you in the future.
https://www.jpcycles.com/promotion-exclusions

Thumbnail of user leahs596
1 review
0 helpful votes
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September 5th, 2024
Verified purchase

Would purchase from this shop again! Quick and easy website to find what I needed. Quick turn around shipping.

Quality
Thumbnail of user karens5651
1 review
0 helpful votes
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August 8th, 2024
Verified purchase

We assumed it was a cooler that would keep our beverages cold but it did not. It leaked all through the saddle bag. It fit well, maybe we will use it to carry something else.

Reason I chose this business:

I've always had a good experience

Reason I chose this product:

The price was right

Quality
Thumbnail of user scottm3938
1 review
0 helpful votes
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July 14th, 2024
Verified purchase

I ordered a part to fix my clutch cable and had it shipped next day for a small fortune. I ordered at 5:30 in the morning on a Friday. Part didn't show up until Monday. I called on Saturday to ask why they advertised next day if it's not next day. I was told it was only next day on business days. Well I hate to tell you but it's not 1955 and business still needs done on the weekend. The customer service agent, Kim I think, was nothing short of a $#*!. Dismissive, rude and basically told me tough $#*!. I had to ask for a refund of the shipping and only got half. If you guys offer next day make it next day. Not three or four day. What a joke. If you didn't have the parts market cornered I would never buy from you again.

See above

Reason I chose this business:

Like I have a choice.

Reason I chose this product:

It had good reviews.

Service
Quality
Thumbnail of user kimberlye1018
Kimberly E. – J&P Cycles Rep

We are sorry you were not happy with your interaction with our representative. We reviewed the interaction between you and our representative. All of our shipping is calculated in business days. I do see our representative did partially refund your shipping as a courtesy. Thank you for your feedback. We apologize for any confusion regarding ship times.

Thumbnail of user mauriceb270
1 review
0 helpful votes
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September 3rd, 2024
Verified purchase

Good product, low price liked the chrome needed some nice signal lights, they fit my budget. Just the right size.

Reason I chose this business:

Looked like a good deal

Reason I chose this product:

Just what i wanted.

Quality
Thumbnail of user jeremyk576
1 review
0 helpful votes
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July 23rd, 2024
Verified purchase
• Updated review

I have multiple bikes, and in my repairs all of my parts have been ordered through jpcycles. Not only do they have the parts I need. But they are quality parts, delivered quick. And better prices and customer service than any Harley dealership. Thank you. I am a dedicated customer of jpcycles. They will forever have my business

Reason I chose this business:

Better prices and customer service

Reason I chose this product:

Needed them for my repairs and rebuilds

Quality
Product are exactly what I order
July 15th, 2024
Verified site experience
• Previous review

Product are exactly what I order. And a lot easy to order from jp cycles, than a Harley dealership

Reason I chose this business:

Great customer service. And always have the parts I need, unlike Harley dealerships that always give me the run around.

Reason I chose this product:

Wife needed a sissy bar, to ride

Thumbnail of user cherylv559
1 review
0 helpful votes
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September 2nd, 2024
Verified purchase

Items arrived as shown and described within a couple days of ordering, some arrived well before the stated delivery date. Perfect fits!

Reason I chose this business:

Good quality and prices.

Reason I chose this product:

Known brand and price.

Quality
Thumbnail of user zacy3
Zac
1 review
0 helpful votes
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September 2nd, 2024
Verified purchase
• Updated review

Good selection, fair prices and the shipping was fast. This is the first place I go to look for parts.

Reason I chose this business:

Good Selection

Reason I chose this product:

Swapped to 14” bars needed new clutch cable

Quality
Lots of great products to choose from to find just...
October 1st, 2023
Verified site experience
• Previous review

Lots of great products to choose from to find just what you need.

Thumbnail of user pieterj14
1 review
0 helpful votes
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August 17th, 2024
Verified purchase

All is good except for this new age nonsence about experience, don't do00 stuff like that! The part is fine, came quickly, service was good. What else is there?

Reason I chose this product:

Part was broken and HD don't make it anymore

Quality
Thumbnail of user danielh3388
1 review
0 helpful votes
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September 19th, 2024
Verified purchase
• Updated review

I didn't need them. Customer service was fantastic and walked me through the process of returning them

I didn't need the part that I ordered. I called customer service to start a return. They were extremely helpful !! Walked me through the process and made it super easy

Service
Quality
Website is easy to use
August 4th, 2024
Verified site experience
• Previous review

Website is easy to use. Multiple options for parts. Great prices and fast shipping

Thumbnail of user jasong1337
2 reviews
0 helpful votes
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July 18th, 2024
Verified purchase

It's a Very simple way. To buy a tire if you want to do it with a stock tire, the website will show you what you need. I chose a different one and just bought it by the size, very simple. And was completely satisfied, just like the last few times I have bought them.

Reason I chose this business:

Always treated me well.

Reason I chose this product:

Runs the best for me.

Quality
Thumbnail of user rachelc1591
1 review
0 helpful votes
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August 1st, 2024
Verified purchase

Online shopping experience was super easy. Item arrived as described and within days. Before expected. Can not comment on quality as I have not used it yet.

Reason I chose this business:

Ease, reliability

Reason I chose this product:

Reputation..

Quality
Thumbnail of user wilfredoa44
1 review
0 helpful votes
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August 8th, 2024
Verified purchase

My experience purchasing from JP cycle who was amazing. I can't believe how quick I got the tire I ordered. I will definitely recommend JP cycles so anybody that service for class A

Reason I chose this business:

Because I’ve heard good things and read good reviews

Reason I chose this product:

It was price well and good quality

Quality
Thumbnail of user jiml1682
1 review
0 helpful votes
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September 25th, 2024
Verified purchase

Looks too be an exact match to replace my old 70s harley taillight with the new led one. Excited to see if it works out

Reason I chose this business:

Always quality parts, quick shipping, fair prices

Quality
Thumbnail of user williamt2891
1 review
0 helpful votes
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September 9th, 2024
Verified purchase

J&P is the best all around source for H-D aftermarket parts. Awesome variety of choices for everything, and all at great price. Fast shipping, too.

Reason I chose this business:

Where else has the volume of aftermarket parts at the best deals? J&P earned their reputation!

Reason I chose this product:

J&P sells quality parts at a fair price. The selection options is enormous!

Quality
Thumbnail of user josephm4962
1 review
0 helpful votes
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September 20th, 2024
Verified purchase

I got my cover in a few days but couldn't install it right away because it took 2 weeks for the screws to come.

Quality
Thumbnail of user kimberlye1018
Kimberly E. – J&P Cycles Rep

We apologize for the delayed delivery. Unfortunately, sometimes carriers do take longer than we anticipate delivering. We do appreciate you taking the time to let us know about the issue

Thumbnail of user browningb2
1 review
0 helpful votes
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September 16th, 2024
Verified purchase

Only place I could find a tube that specified Harley Davidson. Good product good price fast shipping.

Quality

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From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.

Business History

John Parham was bitten by the motorcycle bug early in his life. His enthusiasm led to a partnership in a small motorcycle shop from 1975 to 1979. In 1979 he and his wife, Jill, established J. Parham Enterprises, Inc., the predecessor to the present J&P Cycles, Inc. During this time, John still worked full-time and followed his "hobby" in the evening and weekends. In 1982 John was laid off from his factory job. Two years later, in 1984, their small motorcycle shop burned to the ground.
When they easily could have given up, they didn't! Instead, they decided to rebuild the shop, and run the business full-time. Today, J&P Cycles has grown from one employee to over 300. In addition to the Anamosa, IA location warehouse, in 2007 a new 35,000 square foot facility opened in Ormond Beach, FL. At Destination Daytona. The new location features a 15,000 square foot retail space and separate call center.

Company Representative

Thumbnail of user kimberlye1018
Kimberly E.
Customer Service Specialist
Typically responds within 5 days

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