• J&P Cycles

J&P Cycles

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Overview

J&P Cycles has a rating of 4.7 stars from 9,396 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with J&P Cycles most frequently mention customer service, fast delivery, and good price. J&P Cycles ranks 1st among Motorcycle Parts sites.

  • Service
    1271
  • Quality
    8851

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 93.7%
Positive
8,280
Neutral
317
Negative
243

Instant Feedback

35,938 reviews

45
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How would you rate J&P Cycles?
Top Positive Review

“GREAT PEOPLE TO DEAL WITH AAAAAAAAAAAA+++++++++++”

Harry T.
9/27/24

Nice discount for my first order. The exhaust was priced better than anywhere else I found. Quick shipping and top notch support when I ran into a question. These people got their act together. Planning to order again soon.

Top Critical Review

“Air filter intake”

Gavin M.
9/3/24

JP had extensive inventory for picking out my air cleaner intake. However I evidently over looked the additional mount kit required for the installation, which doubled the price. The intake filter material was foam not my first choice very disappointing all around experience including the JP reps both of whom sounded as though they didn't want to be there disgruntled.

Reviews (9,396)

Rating

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Reviews that mention popular keywords

customer service (1214) quality parts (221) right part (294) quality products (205) credit card (57)
Thumbnail of user tinamarieg2
1 review
0 helpful votes
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May 12th, 2024
Verified purchase

It was an easy ordering process on line, great selection to choose from, and prompt delivery.

Quality
Thumbnail of user jeffk1443
1 review
0 helpful votes
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February 3rd, 2024
Verified purchase

I ordered 1 tire for my Harley ultra limited and received 5 dirt bike tires! Actually was pretty funny. Contacted customer service and the situation was handled very quickly. Had the Harley tire within 24 hours.

Reason I chose this business:

Good history doing business with J&P

Service
Quality
Thumbnail of user derieks3
1 review
0 helpful votes
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April 16th, 2024
Verified purchase

The gauges I purchased had a defect, J&P cycles did get me to right place for a replacement. New gauges were enroute within 24 hours.

Service
Quality
Thumbnail of user gregoryb1381
1 review
0 helpful votes
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March 24th, 2024
Verified purchase

Except for my military discount, everything went smoothly. I guess I didn't get the discount but that's okay. I'm satisfied with the price the way it is. Thank you.

Reason I chose this business:

I've purchased from J & P before.

Quality
Thumbnail of user troyb595
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Super pleased with my order, it arrived 2 days before expected and were super easy to install

Quality
Thumbnail of user jasonh2667
2 reviews
0 helpful votes
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April 20th, 2024
Verified purchase

It was the wrong part so I sent it back and ordered the right part on 04/07/2024 so hopefully it gets shipped soon. Thank you

He was very helpful

Reason I chose this business:

I like the prices

Service
Quality
Thumbnail of user kimberlye1018
Kimberly E. – J&P Cycles Rep

Thank you for taking the time to provide feedback regarding our services. It takes customer feedback to ensure we are offering the best customer service experience to each of our customers.

Thumbnail of user michaelp6751
1 review
0 helpful votes
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February 22nd, 2024
Verified purchase

Ordered a speedometer/ bezel kit for a 94 Harley Sportster. Description said it was for FL models but the fitment notes said it said it would a 94 Sportster. There were no dimensions included in the description. I decided to take a chance and the kit that I received was definitely only for a FL type with a console mounted speedometer.

Reason I chose this product:

Description/ Fitment

Quality
Thumbnail of user lawrencew668
1 review
0 helpful votes
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March 9th, 2024
Verified purchase

Was looking for a windshield bag to fit my harley with a wind splitter windshield.Talked to a guy at j@p,he recommended one from memphis shades,good call,fits great I love it.Thanks for the help.

Quality
Thumbnail of user jamesb9685
1 review
0 helpful votes
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May 8th, 2024
Verified purchase

I purchased a pair of gloves on close out but they really don't fit as well as I would have hoped.

Reason I chose this business:

Convenient.

Reason I chose this product:

Close out price was good.

Quality
Thumbnail of user rjgreenv
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Was just a bit confusing as first, but got it figured out. Product was exactly what I wanted.

Reason I chose this business:

Out of necessity

Reason I chose this product:

Out of necessity

Quality
Thumbnail of user davidw7734
1 review
0 helpful votes
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April 18th, 2024
Verified purchase

Found what I wanted,placed my order and it was delivered to my porch in a couple days. Also the tire was up to date.

Reason I chose this business:

I've purchased parts before,no complaints.

Reason I chose this product:

I needed a tire

Quality
Thumbnail of user julieb3234
1 review
0 helpful votes
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February 22nd, 2024
Verified purchase

Chosing the right windshield was very easy as the website showed the exact measurements of where the existing hardware should fit. The existing hardware fit the windshield perfectly. The order was super easy and the delivery was faster than expected. I would definitely recommend purchasing through J&P Cycles.

Reason I chose this business:

A friend recommended J&P since he had a good experience. This was the first time I have purchased parts from any place other than a Harley Davidson shop and I am very pleased with my experience.

Reason I chose this product:

My old windshield was cloudy and scratched.

Quality
Thumbnail of user nicholass1252
1 review
0 helpful votes
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February 14th, 2024
Verified purchase

The original battery I purchased lasted 6 months and started to have issues with it. Was able to get someone on the pone right away. After having it tested they issued me a credit and I was able to buy a new battery with more cranking amps. Great service. Hopefully this battery lasts longer.

Service
Quality
Thumbnail of user brandonc1108
1 review
0 helpful votes
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February 2nd, 2024
Verified purchase

Website had everything I was looking for and easy to use. This was my first time ordering from them. Price was better than other places and my part arrived earlier than it said. Overall great experience.

Reason I chose this business:

Came up on Google. Friends told me it it was a good site

Quality
Thumbnail of user lawrencem750
1 review
0 helpful votes
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April 7th, 2024
Verified purchase
• Updated review

Ordered it a month ago and just now received it, long wait time, not happy about that but product is good 👍

Very well, answered my questions

Reason I chose this business:

Usually very little wait time- not this time 👎

Service
Quality
Easy navigation, found what I wanted, and ordered in...
November 10th, 2023
Verified site experience
• Previous review

Easy navigation, found what I wanted, and ordered in less than 2 minutes.

Thumbnail of user jasonh2687
1 review
0 helpful votes
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May 10th, 2024
Verified purchase

Awesome and easy and great products. Would order through them again.

Quality
Thumbnail of user dans2671
Dan
1 review
0 helpful votes
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March 22nd, 2024
Verified purchase
• Updated review

The "guaranteed fitment" aspect of website, was innacurate... causing me to order a part that didn't fit. They quickly issued me a return authorization.

Received part that didn't fit- despite "guaranteed fit" on website.

Reason I chose this business:

Previous order went well

Reason I chose this product:

Past experience, & reputation

Service
Quality
Was unable to apply the 10% discount code
March 11th, 2024
Verified site experience
• Previous review

Was unable to apply the 10% discount code. Cost me an extra $110

Reason I chose this business:

Previous order went well

Reason I chose this product:

Past experience

Thumbnail of user jeffh2378
1 review
0 helpful votes
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March 28th, 2024
Verified purchase

I ordered accessory mounts for my handlebars. I had to return them because they just wouldn't work. From the time I sent them back, it was only bought three days and I was refunded.

Customer service is great.

Reason I chose this business:

Past experience

Service
Quality
Thumbnail of user charlesm3707
1 review
0 helpful votes
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March 21st, 2024
Verified purchase

Found the part. Easy order. Reasonable price. For a 33 year old 1991 Harley-Davidson Heritage Softail. Needed a coil and this was the perfect fit. Bike starts and runs now.

Reason I chose this business:

Found the part

Reason I chose this product:

Found the part

Quality
Thumbnail of user allanm383
1 review
0 helpful votes
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March 26th, 2024
Verified purchase

Fast and easy. Unfortunately I am going to have to get with customer service to return it and order a smaller tank. Great quality tank. I messed up on dimensions.

Reason I chose this business:

Gas tank I needed was in stock

Reason I chose this product:

Gas tank in stock

Thumbnail of user waynea508
1 review
0 helpful votes
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May 2nd, 2024
Verified purchase

It is the oil I needed and couldn't find anywhere else
It is the oil I needed and couldn't find anywhere else

Reason I chose this business:

The only place I could find this oil with a good price

Reason I chose this product:

Its the oil I needed

Quality
Thumbnail of user johns4683
3 reviews
0 helpful votes
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April 16th, 2024
Verified purchase

Quick and easy! Always a good resource for products - I like the products offered and know they will fit my bike.

Reason I chose this product:

Need a replacement fast

Quality
Thumbnail of user richarde1688
1 review
0 helpful votes
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April 18th, 2024
Verified purchase

Great finding what I needed and prompt delivery.I seem to always need something and always find it with J&P

Reason I chose this business:

Almost always do. Prices and availability are great

Reason I chose this product:

Needed a one thing and browsed to find a few more. Always fun to explore the site

Quality
Thumbnail of user caseyg257
1 review
0 helpful votes
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April 18th, 2024
Verified purchase
• Updated review

Thank you, harley davidson motorcycle parts,are hard to find and customer service is even harder to find thanks again

Reason I chose this business:

Harley davidson parts

Reason I chose this product:

New seat for comfort

Quality
Expensive amf
March 28th, 2024
Verified site experience
• Previous review
Thumbnail of user jamesh7795
1 review
0 helpful votes
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April 20th, 2024
Verified purchase

Issue with tracking #'s made it seem I was missing an item, they quickly corrected and got my order sent the next day

Reason I chose this business:

Quality products with fast shipping

Service
Quality

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From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.

Business History

John Parham was bitten by the motorcycle bug early in his life. His enthusiasm led to a partnership in a small motorcycle shop from 1975 to 1979. In 1979 he and his wife, Jill, established J. Parham Enterprises, Inc., the predecessor to the present J&P Cycles, Inc. During this time, John still worked full-time and followed his "hobby" in the evening and weekends. In 1982 John was laid off from his factory job. Two years later, in 1984, their small motorcycle shop burned to the ground.
When they easily could have given up, they didn't! Instead, they decided to rebuild the shop, and run the business full-time. Today, J&P Cycles has grown from one employee to over 300. In addition to the Anamosa, IA location warehouse, in 2007 a new 35,000 square foot facility opened in Ormond Beach, FL. At Destination Daytona. The new location features a 15,000 square foot retail space and separate call center.

Company Representative

Thumbnail of user kimberlye1018
Kimberly E.
Customer Service Specialist
Typically responds within 5 days

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