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J&P Cycles has a rating of 4.7 stars from 9,366 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with J&P Cycles most frequently mention customer service, fast delivery, and good price. J&P Cycles ranks 1st among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
35,853 reviews
Installed the tall sissy bar on wife's XL. Fit & finish is great. Seems like it will remain very solid & durable. Like some other reviews stated the hardware could be upgraded. We didn't have issues w/the heads stripping, I believe, because of reading reviews prior.
JP had extensive inventory for picking out my air cleaner intake. However I evidently over looked the additional mount kit required for the installation, which doubled the price. The intake filter material was foam not my first choice very disappointing all around experience including the JP reps both of whom sounded as though they didn't want to be there disgruntled.
Quick and easy 👍 I look forward to doing more business with J&P
Referral by friend
Spotlight bar for fatboy
The box showed up making lots of noise when you moved it. The parts packaging was open and all the brackets, nuts and bolts were loose in the box. The heat shield for the 2 into 1 section took a beating. It was wrapped but still has a minor nick from the parts flying around loose.
Great product and super fast shipping I had product in 3 days
Box arrived on my porch smashed on one side,thankfully windshield not damaged
I should have measured my head and then chatted with customer service for proper sizing!
My bad
Previous purchases
Style, skulls, great cushioning, quality
Everything worked out very well.Little bit difficult to maneuver around. I think I should have got the 10% discount.
I've shopped with j&p cycles before I used to be a gold member! And Harley-Davidson no longer has anything for my bike they call it obsolete.
Just some small things that I've been needing. I'm sure they'll be more later in the summertime!
The best I have ever encountered and will be looking in the future and will recommend to relatives and friends
A friend of mine recommended
Had a little issue when I ordered my headlight it arrived broke but contacted customer service and had a new one at my door in 3 days and works great
If you go straight to the garage and pick your moto for fitment, there are no fitment warnings and you can click add to cart. Its on the checkout page after being added to the cart. By then, most customers are not looking for that. I have a different fender and the product didn't fit even though the website says it does. The fitment notes need to be bigger or be forced to be read at checkout. This would have been a 4 star rating cuz the website says it would fit and didn't but was able to return. The second customer service person I spoke to was more empathetic for my situation. The first one stated to drill through my fender. Really? That's your response/solution? For that ridiculous response, 4 star goes to 3. Pic added to show no fitment note but says it will fit my bike.
Second time I ordered from J&P Cycles… I received an extra part and was missing 1 item out of many parts included in the order. Gave them a call and they made it right asap and also said to keep the extra part and pass it on to someone that may need it.
Thanks J&P for being awesome!
Stated in review
Price, availability
Rebuilding a Harley
After opening an account and giving permission to sell my info to get the 10% discount promised, I soon found out that few of their items were eligible for said discount. When I request the company discontinue sale of my info and discontinue contacting me, as specified in their privacy policy, they continued to misuse my info and dun me with ads and email. In addition, almost all of their items are over priced and can be found at other locations much cheaper. I have requested closure of my account, blocked their mail, and will never consider doing business with them. Few people are happy with this company! BE WARNED!
Tip for consumers:
Don't use J&P Cycles
Products used:
None
It was easy and they have good products and they are there if you need assistance
A good product
The store in Pigeon Forge was fantastic! The Assistant Manager gave us extremely great and personal service. Wife wanted a RED helmet which had to be ordered from the warehouse. It too 1-1/2 weeks to get the helmet delivered to our home and we thought that was a little long. After all we only lived about 1-1/2 hours from your store. But we are very happy with the service we received in the store and my wife is very happy with her new helmet. Thank you.
After waiting for a week we called the store to inquire where the helmet was as we had not received it yet. It took them a long time to find my order and then when they did find it they didn’t have a clue where our helmet was and said they would call me back. They never called me back.
Went in on the spur of the moment. It was highly recommended by several of our motorcycle friends.
Quality, fit and color.
Always enjoy doing business with J&P service and quality are always top notch.
Same reasons I always choose J&P
As always... a pleasure
I usually do
The listing details were different from the manufacturer information, so I ended up with a long oval helmet when J&PCycles said it was an intermediate oval. Otherwise everything was great! The helmet came in great packaging, it feels like a good quality you get bang for your buck with LS2.
Bought a primary cover that came in with terrible casting quality. The excess flashing around the inspection opening was easily removed, so I proceeded with using the cover. Once installed, I tried threading my clutch cable in and it got snug around 3/4 of the way in. I gave it a 1/4 turn and the cable housing broke off in the cover due to the hole for the cable not being casted correctly. JP Cycles would not exchange because they said I modified the part by removing the flash. Customer service was rude and condescending. Never again will I purchase from JP Cycles.
Products used:
Went with another company.
I've used j&p for years always had good service and got what I ordered mostly in a very fast way. I plan on keep using them.
They we very prompt about fixing the issue
They mostly have what I'm looking for
It's my style and it's what I need to keep my bike running
If a person buys a product, please do not send them a used defective part. Makes no sense, especially in the motorcycle community when we belong to clubs. We will talk, about bike parts, where to buy or not to buy.
Google motorcycle parts, it came up.
Wanted them.
* J&P Cycles attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
We are very sorry to hear that your order arrived with defective parts. Please allow us to make things right. Please reach out to us at customerservice@jpcycles.com, give us a call at 800-318-4823, or utilize our live chat@jpcycles.com and one of our team members will assist you.
Love this site, use it all the time but the delivery was an issue was told 5-7 days and didn't receive it till 11 days later
Purchased the Lyndall Z plus brake pads. This is the second set of pads I purchased for my 09 Ultra Classic. They wear nice and leave little brake dust. The wear on them are good along. The pads grab well and they have good stopping abilities. I used anti seize on the holding pin and the insert retaining clips, I haven' t had any issues with them making noise. Definitely worth the extra money. Fast and free shipping
Products used:
motorcycle parts
We bought lights for our HD Street Glide. Item description listed our model and they didn't fit. We returned them, with our own shipping label. They refunded the lights and not the shipping. Even after an email to customer service, they chose not to refund our shipping charges. If they need my $8.00 enough to lose a customer over, then so be it. I won't be ordering again from this company.
Everything I have always ordered comes I damaged and free shipping on time. No complaints. Always have what I need. Thanks JP Cycles
Always had a great variety
What I was looking for
I PHYSICALLY WATCHED THE DELIVERY DRIVER FOR MY SPARK PLUGS THROW THE PACKAGE FROM ABOUT TEN FEET OUT ON TO MY DOOR STOOP. I OPENED THE PACKAGE AND SURE ENOUGH ONE OF THE SPARK PLUG BOXES WAS COMPLETELY CRUNCHED. I CANT REALLY DEPEND ON THIS SPARK PLUG SO IM KEEPING IT FOR A SPARE. THIS IS WHAT HAPPENS WHEN YOU USE CHEAP DELIVERY SERVICES!
Totally satisfied with this purchase. Load equalizer worked great on my 2012 StreetGlide. J&P Cycles is a great place for motorcycle parts.
History and reputation
Good reviews
Very reliable. Good price. Good product review. Great customer service
Very informative
Gain trust and grow your business with customer reviews.
Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.
John Parham was bitten by the motorcycle bug early in his life. His enthusiasm led to a partnership in a small motorcycle shop from 1975 to 1979. In 1979 he and his wife, Jill, established J. Parham Enterprises, Inc., the predecessor to the present J&P Cycles, Inc. During this time, John still worked full-time and followed his "hobby" in the evening and weekends. In 1982 John was laid off from his factory job. Two years later, in 1984, their small motorcycle shop burned to the ground.
When they easily could have given up, they didn't! Instead, they decided to rebuild the shop, and run the business full-time. Today, J&P Cycles has grown from one employee to over 300. In addition to the Anamosa, IA location warehouse, in 2007 a new 35,000 square foot facility opened in Ormond Beach, FL. At Destination Daytona. The new location features a 15,000 square foot retail space and separate call center.
Thank you for the great review. We appreciate you taking the time to let us know how we are doing. We strive to be the best in our industry. Our goal is to offer great customer service and be able to get you what you need. Thank you for choosing J & P Cycles and helping us "keep the world on two wheels". As always, ride safe."