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J&P Cycles has a rating of 4.7 stars from 9,365 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with J&P Cycles most frequently mention customer service, fast delivery, and good price. J&P Cycles ranks 1st among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
35,850 reviews
Installed the tall sissy bar on wife's XL. Fit & finish is great. Seems like it will remain very solid & durable. Like some other reviews stated the hardware could be upgraded. We didn't have issues w/the heads stripping, I believe, because of reading reviews prior.
JP had extensive inventory for picking out my air cleaner intake. However I evidently over looked the additional mount kit required for the installation, which doubled the price. The intake filter material was foam not my first choice very disappointing all around experience including the JP reps both of whom sounded as though they didn't want to be there disgruntled.
My helmet purchase became an issue in that, after taking appropriate head measurements, the helmet size was too small. Return was easy and I had the correct size just a few days later, albeit damaged. Again, easy return and a new helmet in my hands in just 2 days. The key to all this, personal customer service at the company, the ability to TALK to a human being who understood my problem and had the ability to correct it! I can't say enough about this service. I'm so tired of going through a dozen prompts to finally reach a person who barely speaks English and has no idea what a motorcycle is! Kudos!
Not the best advice that you would get with a Mom and Pop, but the best return policy and with Choppers you need a good return policy.
Not very knowledgeable, but very helpful to get orders processed, returned etc.
Best service and return policy
Almost all parts come from Vtwin Manufacturing, so it boils down to best shipping service and return policy.
No, just trying to leave a bad review I'm not buying from JP ever again. I have bought from this web site. They are good as long as you don't have a problem. I bought a windshield and it did not come with the hardware, I got a front fender and after I tried to install it bit could not get it to fit right, and of course that my problem. They just don"t care, be very careful when you order because they don't care.
Randy, I apologize for the inconvenience. If we can help at all to get your issues resolved please email us at socialmedia@jpcycles.com with ATTN SiteJabber. Include your order and or customer number so that we can find all your information and we will do our best to make things right for you. Thank you for choosing J&P Cycles and have a great day on 2 wheels.
Great staff, great pricing and fast shipping
Highly recommended, thank you!
Great staff
Product was easy to order and was received quickly as promised
Had the product I needed
I've been looking for the product
Had to reach out twice by phone (no response to either) and 5 different times by email on a warranty issue with a helmet; the last of which was finally responded to. From that point on their communication and customer care was unimpeachable.
First time buyer, I made an order and Paid for 3 day shipping just to find that part of my order was shipped half missing. So all I got was a Sorry and we'll ship another set. And the killing part is when u need it. And Paid for 3 day shipping and still Gotta wait til next week!
David, we apologize for the inconvenience and frustrations we have caused in this order. I would like to resolve this for you and earn a second chance in earning your future business with J&P Cycles. Please email me your order and or customer number to socialmedia@jpcycles.com attn. Sitejabber and I will reach out to you directly. Thank you for choosing J&P Cycles and have a great day on 2 wheels.
I have always ordered tires, and 2 Memphis Shade Windshields with mounting brackets, from J P Cycles, since 2005. Sorry to say, I take the tires to another location to get them installed. Except 1 time, during Daytona Bike Week, it was a necessary situation. Only exception I have with J P Cycles, are the aftermarket chrome products, that seem to pit and rust far too soon. Overall I will give J P Cycles a 4 Star rating. Micheal Hood
Same products as H D, but always less expensive.
I have been ordering parts from J&P Cycles for several years and have never been disappointed. Great service and awesome selections. I own a 1997 Sportster that I transformed in to a the Sporty of my dreams thanks to J&P Cycles. I will keep improving my bike with your parts and advice. Thanks for everything.
Thank you for the great review. We appreciate you taking the time to let us know how we are doing. We strive to be the best in our industry. Our goal is to offer great customer service and be able to get you what you need. Thank you for choosing J & P Cycles and helping us "keep the world on two wheels". As always, ride safe."
Easy to find what you need. I was able to do a search and find the item I was looking for.
Been here previously.
I felt I needed it for my bike.
Great site, easy to find what you need. They have a wide variety of products and it easy easy to navigate.
Always find what I need.
Used the site before.
Your people are very knowledgeable and helpful with pretty much all questions.
Every thing ordered has been on time and un damaged
I had some bad info. And your people straightened me out now I’m smarter for it.
I’m a longtime customer and a hobby motorcycle mechanic. You are good at the parts game. Prices are usually comparable to other parts sites.
S and S products have been in the top of the performance parts game for a long time. And American made.
Win Win.
Excellent service, very knowledgeable helpers
I’ve used your store in the past and have satisfied.
To soup up my old sportster
Order was quick, items arrived in timely manner. Item did not live up to my expectations. Manufacturers issue not J n P
I have spent many thousands with this company over about 20 orders.
They NEVER have supplied good service.
They show items in stock but they are not.
Then they hold your order till they purchase them.
Products are good.
Service is REALLY BAD.
I am looking for another supplier.
So far so good. Please enter at least 50 characters
had to call to get tracking info
Had the lenths i needed
Have used drag specialties products for years
Great service would buy from you again and again
Will tell everyone about you
I ordered overnight shipping on instock items 2 days later still in picking. There is a reason why you order overnight shipping. I canceled the order. Customer service makes statements they don't keep. Told them to credit my account and they said we don't take money out till it ships. But there is a hold on my account. Just don't like liars, I will never do business with them again. I should of read the reviews first
NO Guarantees
Be aware and know you may get old and defective parts.
I bought tires from J&P and they arrived in good time with out a hitch. Then it hit the fan.
Found out the tires after installations ($250.00) were bad and to boot were 3 years old.
After contacting J&P they basically said not our problem contact the manufacturer.
Repeated e mails and pleading my case to J&P they gave me the runaround for 2 months and then ignored me for 6 months would not return any E-Mails or give answers. Not even say they were are sorry.
It was too bad sucks to be you.
So I had to pay an additional $250 to re install new tires from a local dealer.
Lost 2 months of riding time this last summer due to the run around of what to do!
BUY AND DEAL WITH YOUR LOCAL DEALER
It may cost a bit more but well worth it!
For a little% more think of it as insurance of getting a good product and someone who can stand behind their products. J&P stood in front took my $$ and ran.
George S...
George, I apologize for the inconvenience and delay in getting a response to you. I see where you have already purchased replacement tires from the dealer but if there is anything further we can help at all to get this issue resolved please email us at socialmedia@jpcycles.com with ATTN Site Jabber. Include your order and or customer number so that we can find all your information and we will do our best to make things right for you. Thank you for choosing J&P Cycles and have a great day on 2 wheels.
Good service, products are always on time or early, competitive pricing, site is easy to navigate and if necessary, I have a physical location nearby...
Convenient, decent pricing and usually has what I need when I need it...
It's what I needed at the time...
Never had a problem finding what I need at J&P...
Needed a seat cover...
Easy fast transaction. Very fast shipping and confirmations.
Free shipping
You might as well go with Amazon these days. At least then you'll get your parts on time. I placed an order on Mar 7th. Most of my order was processed timely, but I never got confirmation of shipment for my cams. 6 days later chatted with their customer service'. Got BS answers... about an hour later I got an email saying my order shipped. The charge for that order just hit my bank tonight. A week to process an order that is in stock... sorry excuse for a business. Go elsewhere for your motorcycle parts.
I wrote a bad review a couple weeks ago over a no return contact, as it turns out they got ahold of me made it really simple and easy to return for exchange my parts, My brother explained to me that J&P cycles supplies and ships all over the world so they are really busy and ya gotta give them time cause they are always slammed because of the millions of bike riders world wide using them.ive tried removing my bad review but can't seem to figure out how so I have flagged it for removal
You guys have great products but I found out 10 minutes after ordering I had order the wrong flannel and called to cancel but I was told, because you have auto ship I cannot cancel, I have to wait for it to come snd then return it. Seems like a lot of wasted time and resources on everyone's part.
Your customer service was very friendly and helpful but I was told they couldn’t cancel because of auto ship even though I had just ordered.
Great products, easy ordering.
My boyfriend likes the flannels.
We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.
I have shopped with them for years and it seem that they are having a little trouble at this time from what it was told they have moved there warehouses and are behind on getting out some orders and it may take a few extra days to get my stuff to me but for all the money i have saved using them i can over look a few extra days of waiting yea its a little pain that i have to wait but i will still always buy from them when you call in they have all kinds of people that are willing to help me and willing to answer any question when you ask them
Harley, thank you so much for your support.
Allow me to be blunt, J & P Cycles is my go to for motorcycle parts and accessories. Never had a problem, and I live in Hawaii! Quick and easy baby! Mahaaaaaaaaaaaaaaalo J & P!
Referred by a reliable friend.
Cause I wanted it;)
Gain trust and grow your business with customer reviews.
Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.
John Parham was bitten by the motorcycle bug early in his life. His enthusiasm led to a partnership in a small motorcycle shop from 1975 to 1979. In 1979 he and his wife, Jill, established J. Parham Enterprises, Inc., the predecessor to the present J&P Cycles, Inc. During this time, John still worked full-time and followed his "hobby" in the evening and weekends. In 1982 John was laid off from his factory job. Two years later, in 1984, their small motorcycle shop burned to the ground.
When they easily could have given up, they didn't! Instead, they decided to rebuild the shop, and run the business full-time. Today, J&P Cycles has grown from one employee to over 300. In addition to the Anamosa, IA location warehouse, in 2007 a new 35,000 square foot facility opened in Ormond Beach, FL. At Destination Daytona. The new location features a 15,000 square foot retail space and separate call center.
Thank you for the great feedback. We are always happy to hear that we have achieved our goal of a great customer experience. Ride Safe!