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J&P Cycles has a rating of 4.7 stars from 9,365 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with J&P Cycles most frequently mention customer service, fast delivery, and good price. J&P Cycles ranks 1st among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
35,850 reviews
Installed the tall sissy bar on wife's XL. Fit & finish is great. Seems like it will remain very solid & durable. Like some other reviews stated the hardware could be upgraded. We didn't have issues w/the heads stripping, I believe, because of reading reviews prior.
JP had extensive inventory for picking out my air cleaner intake. However I evidently over looked the additional mount kit required for the installation, which doubled the price. The intake filter material was foam not my first choice very disappointing all around experience including the JP reps both of whom sounded as though they didn't want to be there disgruntled.
After several calls about a specific handlebar kit, I finally spent a large chunk of money on a new handler bar and extension kit. My bike is a daily driver, so I waited till the night before to dissemble handlebars. Next day kit arrived, and was wrong. It took me days to finally get someone on the phone. Only to be told I was wrong. Took almost an hour on the phone with a tech for them to finally realize they had indeed sent me the wrong kit. After long convo, he assured me they would immediately send out correct kit. A week goes by and no communication about new kit. I call in, and was told " Oh yea, its on back order"! It has been almost 2 months now, and I am still without my money or a new kit, with a bike still sitting in pieces.
I have been a long time customer and gold club member. I have endured the companies attempted use of drop ship sites tolerated their horrible costly and time consuming mistakes. I recently went into the store to purchase items and attempted to use my gold club card and was told it had just expired 34 days ago and that my points disappear 30 days after expiration.
The clerk could do nothing. The next day I called customer service to see if they could remedy the problem and get my credit back so I could renew my membership. She advised that my points were gone and she would sell me a new membership. At no point was I alerted of the expitation and the renewal date despite them having my email and phone number.
I guess I will no longer be using J&P as they apparently have no concern for the people who keep them in business.
I had a very hard time getting through to the local store here in Michigan and I blamed it on customer service. It turns out that it was the crappy phone company that was to blame. J&P cycles customer service is and always has been great.
Products used:
chrome
We’re sorry to hear your shopping experience wasn’t superb. We take your feedback seriously and will work on this in the future. If you want to get in touch directly with a member of our team Please reach out to us at customerservice@jpcycles.com, give us a call at 800-318-4823, or utilize our live chat@jpcycles.com and share details with us regarding this experience we will be glad to look into this.
It is fine, fast shipping, but big price increase on one item compared to a few months ago. I hate this inflation.
Items needed are in stock.
Items are Quality and in stock.
Ordered for J&P many times in my motorcycle lifetime. Very fast shipping and always correct Everytime.
Fast shipping, reasonable prices.
Shinko tires hold better in corners than American elites but don't have the mileage expectancy like American elites do.
Easy to use.fast checkout setup and fast delivery.
Knowledgeable staff, great price, fast, free shipping, thanks!
Able to find what I need, check for fitment quickly
Have used before
Needed the relay, want to try the plugs
A++++++++++++++++++++++++++++++++++++
Thanks!
Mike.
You seem to always have the parts in stock!
Adding Beauty to my Bike!
My tire has shipped and already been delivered by UPS before I even got a shipment confirmation email from JP.
Convenience and familiarity.
Needed new tire and wanted to try another brand to see how it compares.
Easily found exactly what I needed at a fair price
Great purchase. A little slow on shipping otherwise would score all 5 stars
Product availability
Features & quality
Easy to navigate the site and find exactly what I needed.
They always have what I need.
Had them before and they work well.
Great- I only needed one word to describe my experience
Everything fit as indicated and was made at a good quality
Ordered several parts,half one wrong but returned for full refund
Very helpfull and new there parts
Have great selection of parts and almost anything you need with good price
Could not find used and cheapest price around with fast shipping time rebuilding wreck and needed many parts
I always have a good experience when ordering my product through destination daytona.
Helmet ran a little small but was quickly exchanged for the next size up.
Helmet ran small but was quickly exchanged for the next size up.
On-line advertisement.
Impressive helmet graphics.
You have more stuff for my '96! Sometimes parts are hard to find.
With the bike match feature, finding the parts for my bike is faster and easier. I love and perfer this site.
It's fast and easy to use.
The parts fit my bike, and are cheaper than at the dealership.
Awesome products and customer service. Everything fit and works as it should
A part was miss ordered and it was fixed immediately
Only place to go!
Needed turn signals for a classic bike
Very nice easy to shop they have everything you need and more very helpful with what will fit and what will not
Looking for a new shop to order my parts from
Gain trust and grow your business with customer reviews.
Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.
John Parham was bitten by the motorcycle bug early in his life. His enthusiasm led to a partnership in a small motorcycle shop from 1975 to 1979. In 1979 he and his wife, Jill, established J. Parham Enterprises, Inc., the predecessor to the present J&P Cycles, Inc. During this time, John still worked full-time and followed his "hobby" in the evening and weekends. In 1982 John was laid off from his factory job. Two years later, in 1984, their small motorcycle shop burned to the ground.
When they easily could have given up, they didn't! Instead, they decided to rebuild the shop, and run the business full-time. Today, J&P Cycles has grown from one employee to over 300. In addition to the Anamosa, IA location warehouse, in 2007 a new 35,000 square foot facility opened in Ormond Beach, FL. At Destination Daytona. The new location features a 15,000 square foot retail space and separate call center.
Kathleen,
I do apologize. We do send emails to our customers letting them know membership is about to expire. If you didn't receive it, we may need to verify the email address we have for you on file. Once membership expires, we do not have access to points that were lost.