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J&P Cycles has a rating of 4.7 stars from 9,363 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with J&P Cycles most frequently mention customer service, fast delivery, and good price. J&P Cycles ranks 1st among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
35,851 reviews
Installed the tall sissy bar on wife's XL. Fit & finish is great. Seems like it will remain very solid & durable. Like some other reviews stated the hardware could be upgraded. We didn't have issues w/the heads stripping, I believe, because of reading reviews prior.
JP had extensive inventory for picking out my air cleaner intake. However I evidently over looked the additional mount kit required for the installation, which doubled the price. The intake filter material was foam not my first choice very disappointing all around experience including the JP reps both of whom sounded as though they didn't want to be there disgruntled.
I've mad this seat on 3 of my Harley's now. It is perfect in form and function.
I knew I’d get it fast.
I’ve bought 2 for other bikes.
Always have parts needed in stock and prices are always very reasonable
Great pricing
Because I need them
Reasonable prices
Needed them
Always fast delivery and great customer service! Bars wiring in Chrome and Black clamps to match! All the accessories and fast delivery!
Always have what I need for my bikes.
Wanted solid chrome on one bike and Black one my other one and JP cycles always have what I need.
Carefully before ordering. You will not get 2 day shipping. Most likely week. Then they blame it on everyone else. Rookie parts people. Secretaries at best. Best ordering from e bay or Amazon. At least you will get it on time. Then J P. Will tell there is nothing they can do.
Products used:
Motorcycle parts
The last five orders have been wrong. I've spent more time returning and printing labels than working on my bike.the last wrong part they said i can keep. That's just perfect parts I don't need Laying around I just want the parts that I ordered and they can't do that right lately
Tip for consumers:
Double check the parts before they ship them
Products used:
Engine parts
The business n products are great n will continue to shop at J&P. Customers service need more improvement
Been shopping there For years
Needed rotor spacers
I've ordered numerous bike parts over the years and always have been satisfied with the parts and service
Well, went to install the grips today and lo and behold, they would not fit in the housing when trying to close them up. But, I have a J&P store within an hour's drive so I went there to return them. While there, we (employees and myself) tried a few different sets from Avon in assorted housings and the same issue happened. Will not close on the switch housings. Easy return, but just a total PITA!
Ease of return at store location and went so far as to try to figure out why they wouldn't work.
Had what I thought I could use in stock.
Thought they would work. Liked the look.
What i know for a fact that i won't shop with them again. Their service agents are not helpful at all like they don't care. I have ordered items 2 days ago when i found out its not shipped i reached out and i was told that i need to wait 5-7 days because some parts are out of stock! Why i wasn't this highlighted before i order! My ordered has 22 items, why was it held back for 1 or 2 items that are out of stock? I didn't even get any email after placing the order notifying me to expect delays! Definitely not shopping with the again. Its the 24th and order still processing!
Thank you for the feedback. We apologize you were not satisfied with your shopping experience. We are always here to help, and would like to discuss your issue. Please reach out to us directly. You can email us at socialmedia@jpcycles.com with your name, phone number, order and or customer number and a brief description of the issue, you can also utilize our live chat feature or call us at 800-318-4823 and one of our agents will be glad to help resolve your issue. We appreciate you as a customer, and look forward to hearing from you. Again, we apologize for any frustration you have experienced. Thank you for choosing J&P Cycles, and have a great day on 2 wheels! As always, ride safe.
Bought parts. Wife saw package and said "That better not be more motorcycle parts". Told her its her Valentines gift. Didn't make it out to get her something and its the 13th. Wish me luck tomorrow
Got a great product. Fast shipping great communication with staff all around good transaction
Great
Had exactly what I was looking for
Was the 2-1 exhaust I was looking for
Your site is the only place I could find an exhaust system that would fit not only my bike but my needs as well thank you kindly
I’ve heard nothing but great things from bassani and same for your service so I figured I’d give them both a try
It was ok with the exception that I was under the impression that I was getting a 10 percent discount. I ordered the seat anyway and it arrived without any hiccups. In the future I will make sure I get the discount when offered or I will not continue with the purchase.
I thought I got ten percent discount
I have been very happy shopping here BUT this last time, the order shipped UPS and then transferred to USPS. At that time, my address was nto legable and was not delivered. If it hadn't been for me the next day talking wiht my mail delivery person and him finding it at the facility and delivering it to me 2 days later. WHY if it is mailed UPS does it get transferred to USPS?
Been her several times.
Had purchased a high dollar item from another reputable, large vendor. Item was on back order. Found the same item at J&P Cycles. J&P had the same item in stock and they advertise a price match on the website. Contacted a rep with the company. Was told because the item was on back order with another company that they wouldn't price match. The rep even referred to me as "partner", not sir. Rather rude employee. Informed him I'd gladly buy from the other company.
Tip for consumers:
Shop around. Most times speaking with someone in the company can give you a good idea of the company you’ll deal with if something goes wrong and you’re in need of resolution.
Ordering was a breeze! I knew exactly what I wanted since I already installed these parts on another bike I had.
Selection of parts
I’ve used the parts before
Easy to locate what I needed and place my order. The order was shipped within a day of placing the order.
Quality and ease of access
The seat I ordered arrived and looks great! The problem is that after installing and testing it out I found that it positioned me more forward than the stock seat. When I inquired about working out some kind of solution to the problem with a company representative I was told that because I had installed and ridden the bike that the seat was considered "used" and as per their policy it could not be returned. I told him that I understand the policy and was asking if we could work something out to our satisfaction. The answer was sorry no. My question is how am I supposed to know if a seat is going to work for me or not without trying it? I'm now stuck with a seat I can't use.
Jim, we're sorry to hear we fell short of a great experience. Please know that we take your feedback seriously and will be passing it on to our Leadership Team.
Every time I order from them there are mistakes which then I have to return parts. I just cannot deal with the large amount of time it takes to order, return and wait for it all to get sorted out correctly! This causes me a huge loss of time waiting for parts, dealing with them on the phone and office time to figure out all the screwed up paperwork! They do always seem to get it straightened out but the loss of time is just not acceptable!
Products used:
Parts
Site was easy and delivery was fast. Will be.a returning customer.
Everything shipped fast ordered on a Tuesday and had all but my mirrors by Friday and had em installed by Sunday (did the work myself)
Just by chance
By easy of installation and fellow riders advice
I ordered a saddle bag and rain pants from them on 09April... The bag arrived in 3 days... The pants were listed as not available from vendor... After many E-mails and attempts to get someone on the phone[this is all but impossible] Elise called me on the SIXTH OF MAY and told me the pants were no longer available... I requested a refund... She said my credit card would be credited. It is now 17 May and no credit has been issued
Bought an extension kit for 16" bars and brake lines were incorrect. When I called up there asking to return the 2 steel braided lines and just get one the length I need, they told me what they sent was the correct part and I could not return it, unless I returned the whole kit. Then told me the lines would have to all be ordered separately, and I would have to build them. The guy on the phone told me what I needed isn't available anywhere so I was SOL on a $400 line and cable kit.
Thank you for the feedback. We apologize you were not satisfied with your shopping experience. We are always here to help, and would like to discuss your issue. Please reach out to us directly. You can email us at socialmedia@jpcycles.com with your name, phone number, order and or customer number and a brief description of the issue, you can also utilize our live chat feature or call us at 800-318-4823 and one of our agents will be glad to help resolve your issue. We appreciate you as a customer, and look forward to hearing from you. Again, we apologize for any frustration you have experienced. Thank you for choosing J&P Cycles, and have a great day on 2 wheels! As always, ride safe.
Website showed my bike, parts that fit it, and green also indicating proper fit.
Part did not fit.
They said I have to pay shipping and insurance to return to them.
After several phone calls they agreed to pay "this one time" as if it was my fault.
I emailed a print screen showing how their website was wrong.
Once the item was returned, they did not pay back the shipping of $31 and additionally charged $8 restocking fee.
No one will return my emails, and I am not calling a 5th time as they make me so angry trying to make me feel like the bad guy for trusting their website.
Horrible experience
Update: They refunded the shipping. Just left the restocking fee.
Alot of work in phone calls, emails, and trying to correct their mistake.
Still will never recommend them or utilize their services. And I'm out the $$$ for restocking.
Gain trust and grow your business with customer reviews.
Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.
John Parham was bitten by the motorcycle bug early in his life. His enthusiasm led to a partnership in a small motorcycle shop from 1975 to 1979. In 1979 he and his wife, Jill, established J. Parham Enterprises, Inc., the predecessor to the present J&P Cycles, Inc. During this time, John still worked full-time and followed his "hobby" in the evening and weekends. In 1982 John was laid off from his factory job. Two years later, in 1984, their small motorcycle shop burned to the ground.
When they easily could have given up, they didn't! Instead, they decided to rebuild the shop, and run the business full-time. Today, J&P Cycles has grown from one employee to over 300. In addition to the Anamosa, IA location warehouse, in 2007 a new 35,000 square foot facility opened in Ormond Beach, FL. At Destination Daytona. The new location features a 15,000 square foot retail space and separate call center.
Thank you for the feedback. We apologize you were not satisfied with your shopping experience. We are always here to help, and would like to discuss your issue. Please reach out to us directly. You can email us at customerservice@jpcycles.com with your name, phone number, order and or customer number and a brief description of the issue, you can also utilize our live chat feature or call us at 800-318-4823 and one of our agents will be glad to help resolve your issue. We appreciate you as a customer, and look forward to hearing from you. Again, we apologize for any frustration you have experienced. Thank you for choosing J&P Cycles, and have a great day on 2 wheels! As always, ride safe.