- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
J&P Cycles has a rating of 4.7 stars from 9,359 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with J&P Cycles most frequently mention customer service, fast delivery, and good price. J&P Cycles ranks 1st among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
35,843 reviews
Installed the tall sissy bar on wife's XL. Fit & finish is great. Seems like it will remain very solid & durable. Like some other reviews stated the hardware could be upgraded. We didn't have issues w/the heads stripping, I believe, because of reading reviews prior.
JP had extensive inventory for picking out my air cleaner intake. However I evidently over looked the additional mount kit required for the installation, which doubled the price. The intake filter material was foam not my first choice very disappointing all around experience including the JP reps both of whom sounded as though they didn't want to be there disgruntled.
Easy navigation of the search to find what I was looking for. Pricing seemed very competitive to other sites and said it was in stock
Everything was in stock and pricing was very competitive.
I needed to put new tires on my GL1500 and you had what is currently on my bike and wanted a perfect match.
While the part itself was perfect and functioned well the web site indicated that the part would ship the next day. It was two weeks before I got the part.
Had I known the ship date was so far out I would have ordered from another company.
* J&P Cycles attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Ordered several items with no issue. Ordered 2 tires that had a $50.00 debate. Got tires with no invoice. Cant submit rebate paperwork without invoice. First person (chip) total $#*! $#*!ed I didn't have a correct email address. Funny I got email saying order was received two more calls and email. Never got an invoice.
This was my first order J&P; whereas, i spent roughly $1300 on 3 parts. 2 parts came in fine, but the other part (air intake Kit) was incorrect size for my bike. I sent this back and annotated everything on label, etc. When they received the part back into stock, I spoke with them about replacment and was guaranteed this part was in fact for my bike. But, the online rep accidentally cancelled the order. Now, I either wait 5-7 for refund or work with them on instore credit to speed things up, which I did. Even after speaking with tech, they sent me the incorrect part again. Likely the last business I'm doing with this company once this is resolved.
Products used:
INTAKE
Took about a week to receive my seat an d it was beautiful. I bought it used, but it looks brand new. Thanks JP
Always great service! Always have what I need to keep the old stuff going
JP cycles is always my first stop for Harley parts. However, they like others don't always have what you need.
Prior customer
The only place I could find the parts
Offer a discount for signing up put the code in and it don't work waste of time yes it was
We do apologize you had an issue with the promo code. First, please make sure you are logged into your account. Guest accounts may not be eligible for promotional discounts. We offer many promo codes for new and existing customers. Unfortunately, some manufacturers do not allow us to extend a discount this is why we must say ***Exclusions do apply*** I have added a link below to our exclusions. Also, additional restrictions can apply depending on the promotion. Please reach out to us at customerservice@jpcycles.com, give us a call at 800-318-4823, or utilize our live chat@jpcycles.com
before placing the order and we will be glad to assist and confirm any exclusions or restrictions. Once again, we appreciate your feedback and we look forward to doing business with you in the future.
https://www.jpcycles.com/promotion-exclusions
Offer a discount for signing up put the code in and it don't work waste of time
I have always used J&P Cycles for my bike. Never had a problem and the parts are always top notch.
They're the best. Always have what is needed.
Name brand quality parts.
Great company. Easy to work with.
Simple easy to use website. Easy to find what you need with guaranteed fitment.
Return customer
Easy orering process and beautiful product! I am extremely happy with my decision to order this seat!
Searching for what I wanted was easy. Filters worked great to narrow exactly what I wanted. Shipping was quick.
Recommended by friends.
Got my parts in really fast and everything was right and not damaged
Ordered over $300 worth of parts. They charged us TWICE! Once when we ordered, and AGAIN when it shipped (it took over a week to even ship.) After being placed on hold for 20 minutes, finally reached someone to say that I would have to call my bank. I've never had any problems with being charged twice other than through this J&P Cycles. Still have yet to receive our items, and have the other charge credited back (which probably will not happen.) Had to call my bank and tell them to NOT let J&P Cycles withdraw any more money!. BE CAREFUL.
I have been J&P Cycles customer nearly 15 years with purchase of items for my club and myself over 30kUSD. Now it seems they don't want my orders anymore... I wanted urgently tires for my Steet Glide, placed order and found out that it was cancelled! When asking this from chat I was told it is possible scam and need to place new order via paypal. Doing that just to found out again from their website (no mails nothing to me) that order has been cancelled again. When asking from their super $%# friendly chat, I was told that I have cancelled the order...? Never sent anything there. When sending mail to their customer service (with attachments and explanation) got one line back saying I have cancelled order... I ordered tires from ebay and no more J&P anymore!
Can you please provide the order numbers in a PM so that I may review these orders?
This is one on the worse companies we have ever dealt with, my husband ordered tires thinking it was out of Canada and find out it is only in US, that is false advertising and had to pay duty on the tires and then they take them to the wrong house, never ever will buy from these a**holes again.
Got the curved license plate holder for my Street Glide. It was delivered quickly on top of an RPM discount. It was the finishing touch for my bike that really adds a little detail.
J&P is always one of my first goto's when I need parts and need them without the MOCO hooey.
Always quick and easy shopping.
RPM membership really pays for itself.
You always have what I need.
A week after purchasing a helmet the head of the screw that holds the visor on broke. This is a plastic screw and was a manufacturer defect and after speaking to 2 J&P people then a manager that would not speak with me they would not exchange it telling me to contact the manufacturer who instructed me I can kindly return it to where I purchased it from. UGH! It should not be this hard.
Thank you for the feedback. We apologize you were not satisfied with your shopping experience. We are always here to help, and would like to discuss your issue. Please reach out to us directly. You can email us at socialmedia@jpcycles.com with your name, phone number, order and or customer number and a brief description of the issue, you can also utilize our live chat feature or call us at 800-318-4823 and one of our agents will be glad to help resolve your issue. We appreciate you as a customer, and look forward to hearing from you. Again, we apologize for any frustration you have experienced. Thank you for choosing J&P Cycles, and have a great day on 2 wheels! As always, ride safe.
J&P HAS ALWAYS BEEN GOOD TO ME! I am going to continue to use J&P to further my builds for my bikes! Thank you JP!
I was purchasing brakes for my husband's Harley. I chatted with a guy because the brakes I was looking at said, "front/rear" brakes. I asked the guy how to order just the back brakes and he stated, no, it is the whole set of brakes for the bike. I said that is for the whole bikes brakes, he said yes! I had my husband to come into my office and I showed him the chat. He said you better ask him again, ask him if these brakes are included for the whole bike, the front and back brakes, again, he said yes, its a whole set! So, I ordered them. Brakes came, only one set. Contacted a Supervisor who could NOT find the CHAT! Since he could not find the "chat" he stands behind his workers and so the only option he gave me was he would sell the other set of them to me at cost and he would ship them overnight. I don't feel we should have had to pay for them since his worker TOLD us repeatedly it was the whole set for the front and back. Will not buy another thing from them ever!
* J&P Cycles attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for the feedback. We apologize you were not satisfied with your shopping experience. We are always here to help, and would like to discuss your issue. Please reach out to us directly. You can email us at socialmedia@jpcycles.com with your name, phone number, order and or customer number and a brief description of the issue, you can also utilize our live chat feature or call us at 800-318-4823 and one of our agents will be glad to help resolve your issue. We appreciate you as a customer, and look forward to hearing from you. Again, we apologize for any frustration you have experienced. Thank you for choosing J&P Cycles, and have a great day on 2 wheels! As always, ride safe.
I broke a mirror during transport. Was able to find a replacement and matching gas caps for the 96 FLSTN.
Used in the past
Many years ago
Needed them
The ordering process was streamlined, facilitating my selection of desired items, and delivery was promptly executed.
Had what I wanted in the size I required in stock
Style and protection
I ordered a cam cover for my 2000 Softail Standard. The part I ordered is shown to fit my bike. When I got it, it was printed clearly on the box, that it was for a 2001-2012. JP Cycle said it was a mistake by their web people. They should have corrected it years ago. Shop somewhere else. These clowns are incompetent
Still haven't received all of the parts of my order I guess this is me contacting you
Came up on internet
I placed my order on a Sunday and had my orders delivered buy Wednesday. Extremely fast shipping.
They had the products that I wanted
Quality name brand.
Easy to order! But the free shipping used UPS/USPS Sure Post and the package took 10 days to arrive - after sitting in the Memphis post office for 2 days!
Previous purchases
Engine builder recommendation
Previous purchases
Dealer recommendation
Gain trust and grow your business with customer reviews.
Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.
John Parham was bitten by the motorcycle bug early in his life. His enthusiasm led to a partnership in a small motorcycle shop from 1975 to 1979. In 1979 he and his wife, Jill, established J. Parham Enterprises, Inc., the predecessor to the present J&P Cycles, Inc. During this time, John still worked full-time and followed his "hobby" in the evening and weekends. In 1982 John was laid off from his factory job. Two years later, in 1984, their small motorcycle shop burned to the ground.
When they easily could have given up, they didn't! Instead, they decided to rebuild the shop, and run the business full-time. Today, J&P Cycles has grown from one employee to over 300. In addition to the Anamosa, IA location warehouse, in 2007 a new 35,000 square foot facility opened in Ormond Beach, FL. At Destination Daytona. The new location features a 15,000 square foot retail space and separate call center.
Rick, we are so sorry about your experience. This is not up to our high standards, and we will share your comments with our team to address this immediately. We have privately reached out to you regarding your experience you should get an email shortly.