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J&P Cycles has a rating of 4.7 stars from 9,359 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with J&P Cycles most frequently mention customer service, fast delivery, and good price. J&P Cycles ranks 1st among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
35,843 reviews
Installed the tall sissy bar on wife's XL. Fit & finish is great. Seems like it will remain very solid & durable. Like some other reviews stated the hardware could be upgraded. We didn't have issues w/the heads stripping, I believe, because of reading reviews prior.
JP had extensive inventory for picking out my air cleaner intake. However I evidently over looked the additional mount kit required for the installation, which doubled the price. The intake filter material was foam not my first choice very disappointing all around experience including the JP reps both of whom sounded as though they didn't want to be there disgruntled.
Perfect is an understatement to say the least……. Filler because i need to complete 50 words. This is now more than 50 words
Because it was the first website
Because Metzler has great products
The part was fitted just like the old one and delivering service was quick
I've been ordering parts before.
I really needed today, riding seasons almost here. Thanks!
The battery was a poorly packed. Battery fluid from the cartridge leaked all over the battery box. There's no way I can send it back like that. I have no other choice, but hauling the battery off to the dump and there's a charge for that. So I'm not only out the price of the battery, but I have to pay to get rid it.
Thought I had found what I needed for my bike, so I ordered it. Item was received without all necessary hardware. Before I went out to buy the necessary hardware myself, I attempted to set the item on the bike to figure out exactly what I needed and found they hardware they did include didn't fit. I called back and spoke to someone in parts who said that although the part was listed as fitting "V-twins", what it should have said was "V-twin Harleys" - brackets did not fit around the handlebars on my Indian, so back it went. Disappointing and kind of aggravating, but Gen and Kimberly in customer service did an excellent job trying to help me.
Gen and Kiberly did a great job trying to help me resolve the issue.
Website indicated they had the item I needed.
Needed a handlebar cross bar to mount a speaker on.
We appreciate you for taking the time to fill out our survey and sharing your feedback on your shopping experience. We appreciate all feedback and suggestions on your experience. We are always looking to improve our customer's shopping experience. And are committed to providing our riders with the best customer service.
Shipping was later then expected and I had to call to get shipping update and part has paint inside of threads on welded on nut.
Advertised 5-7 day shipping. False.
Needed for bike trip.
The risers and handlebars worked out great. I love the look of them and the fit on my 2019 Heritage Softail Classic 114. Thank you so much!
Have had dealing in the past and have never been guided wrong.
Love the look and feel of the beach bars on my bikes
The wrong part was initally sent. I called customer service and made things right 100%. It was a great experience from ordering to returning part.
Was very helpful and made things right. Great experience
I have ordered from J&P a long time. Why not use a company that satifies.
Need to place mini floor boards for my passenger seat
Ordered on line, parts were listed in stock. That was about 1 month ago. Never again. Was told after 4 weeks that warehouse was having problems and parts would ship in 4-5 days. That was about 10 days ago. Still no parts.
I placed an order on 4/25 for an oil change kit which was scheduled to arrive on 5/4. On that day I received a notification from UPS that the package was damaged and was being shipped back to J&P. I contacted J&P and notified them to process a refund when they receive the return. The CSR said that he would note it and didn't give any further info.
J&P received the return on 5/9 and nothing happened. I finally called on 5/19 and was told that they are taking at least 3 weeks to just process a return so I shouldn't expect anything until after that time. I asked if there was anything that could be done since the return was not due to anything that I had done. I was told "that's just how it is".
So now I had to purchase an oil change kit at the local harley shop which was much more expensive and I just have to wait for my money to be returned.
I will not be using J&P again.
I ordered several items to be sent next day air paid extra for that orders shipped from 2locations I guess got one on sat other one didn't come till Monday today don't understand why they didn't both come on sat since the mergers I think customer sic has gone down
Been a customer for over 30 years
All my orders are in a very timely manner, and exactly what I ordered. Products are packaged very well and nothing is broke.
Custom dynamics lighting
Bought an advertised OEM Harley windshield from J&P after being assured by their "Tech Services" department that it was Original Equipment. Got the windshield, measured it and determined it was 3" shorter than the original windshield. Called J&P and was told that windshield was returnable as long as it hadn't been installed. Spent the $53.00 it cost to send it back, only to then be told that the chrome strip on the windshield was "rubbed" and the windshield itself had a scratch in it... Likely from all the shipping back and forth, so item was NOT returnable. It appeared back on my porch 1 week later, so now I'm out 231 +53= $284.00 for a windshield that is useless to me.
Don't worry J&P, you'll never get another dime of my hard earned money for any of your "stuff", and as for your 100% Customer Service/satisfaction-it's a flat out lie,
Love the way this windshield looks on my bike I hope others enjoy there products as much as I do
Need parts for cafe bike.
I was able to go on their website and fine everything I need at reasonable price.
For the low prices and wide selection of the items
The products I selected was items I really need
Huge selection to chose from
Do I start 1st of all if you look at the Google reviews get the Google reviews there's over ******* reviews and there are like 4.3 stars which is b******* because it's because if you look at their Facebook reviews it's much lower than that 1st of all let me say that I don't use usually leave bad reviews but I but I had to leave my review and my experience because this is absolutely the worst company I've ever dealt with in my life they are total dip$#*!s! Dip$#*!s! From day one they charged my credit card twice for the same engine over $*******... After days and days of fighting with them I finally had to file fraudulent charges on them... Run away from this company. Read the REAL reviews on facebook
You had what I wanted, and it was easy to check out.
I've used you before and your parts seem good
My bike fell over and broke one of my levers
Shopping and shipping were on point. Wish they shipped to Canada.
They only had what I was looking for
I wanted a sissy bar
Wonderful experience, got my order fast and quick just as promised
Love the Company
Good reviews
Was on sale, great deal! Arrived in 2 days well packaged.
I use them alot. Great products for my Harley at good prices and fast arrival time!
They fit my Harley perfectly.
They worked perfect for my husband's bike. Received them super quickly.
My husband was looking at y’all’s site.
They are a good brand & the right side for my husband’s road glide.
Up till now I was ok, then you bother me with some bull$#*! review.
Thank you for taking the time to provide feedback regarding our services. It takes customer feedback to ensure we are offering the best customer service experience to each of our customers.
Quick shipping and competitive pricing. I've been doing business with them for 20 years.
Very easy to find parts and they always have what i need!
Linked up through REVER connection.
I needed them and will order more
They have what I need god service and fast shipping
Needed for my 1983 Fxsb lowrider that I am rebuilding
Decent support and I would recommend doing business
Gain trust and grow your business with customer reviews.
Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.
John Parham was bitten by the motorcycle bug early in his life. His enthusiasm led to a partnership in a small motorcycle shop from 1975 to 1979. In 1979 he and his wife, Jill, established J. Parham Enterprises, Inc., the predecessor to the present J&P Cycles, Inc. During this time, John still worked full-time and followed his "hobby" in the evening and weekends. In 1982 John was laid off from his factory job. Two years later, in 1984, their small motorcycle shop burned to the ground.
When they easily could have given up, they didn't! Instead, they decided to rebuild the shop, and run the business full-time. Today, J&P Cycles has grown from one employee to over 300. In addition to the Anamosa, IA location warehouse, in 2007 a new 35,000 square foot facility opened in Ormond Beach, FL. At Destination Daytona. The new location features a 15,000 square foot retail space and separate call center.
Harry, we apologize for any inconvenience this might have caused you. We want to live by our promise by giving you quality customer service. Please reach out to us at customerservice@jpcycles.com so that we can make things right. Thank you.