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J&P Cycles has a rating of 4.7 stars from 9,306 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with J&P Cycles most frequently mention customer service, fast delivery, and good price. J&P Cycles ranks 1st among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
35,685 reviews
Installed the tall sissy bar on wife's XL. Fit & finish is great. Seems like it will remain very solid & durable. Like some other reviews stated the hardware could be upgraded. We didn't have issues w/the heads stripping, I believe, because of reading reviews prior.
JP had extensive inventory for picking out my air cleaner intake. However I evidently over looked the additional mount kit required for the installation, which doubled the price. The intake filter material was foam not my first choice very disappointing all around experience including the JP reps both of whom sounded as though they didn't want to be there disgruntled.
I could not believe how quickly my order arrived. Things seem like they are getting back to normal when ordering parts. Very happy.
Ordered my parts online that was easy to shop for parts that fit my bike.
Looking to add more reliability and performance for my bike.
Great company to buy our parts & great quality. Have bought several items from them & pleased with products & shipping speed.
Our go to store. Easy buying
Easy to find merchandise for my jobs, fair pricing.
Like their products, been awhile since I have ordered so need to catch up
I've always liked JP Cycles. Good selection and prices. Easy ordering.
Used in the past. Trust.
Took forever to receive. Guess I Need to order from Dennis Kirk as I always receive my orders within 5 days of ordering. Going downhill J&P
Not thrilled with the riser I ordered, the bottom half is metal, but the top half is plastic.
Fast shipping and excellent experience otherwise
Fast and accurate, just what I needed. Will purchase from you in the future when needed. Prices are fair and parts are in stock.
You had what I needed.
My right brake caliper was leaking.
The website is very well designed all the menus are easy to use and the overall experience is just great.
They have the tyre I need for my hypermotard 950 at the best possible price!
Customer service was awesome they met my needs and made the sale.
J& P works with their customers to get the best possible price
Shipping is High cost for 2 tiny items, but the items cost, and quality were very reasonable.
Parts to fit Harley at a lower cost than dealers.
Fast, east and affordable. Speedy delivery! Website user-friendly. Love the free shipping and expeditious delivery.
Abundant supply and affordable
Received great customer service when inquiring about missing shipments; and an easy return of several products
Wide range of products that fit my cycle
Trying to upgrade my comfort level on the bike
Customer service non-existent the best example to explain this company with this a liar liar pants on fire
J&P Cycles is always my go to for parts I need, they always have them in stock and I get them in 2-3 days. Also they have great customer service!
Thank you for the great feedback. We are always happy to hear that we have achieved our goal of a great customer experience. Ride Safe!
Great parts. Good prices. Fast delivery of parts. Everything you need for your motorcycle. Everything you need for your riding gear also.
Every kind of parts needed for my motorcycle. Tools and riding equipment also.
Great products. Good prices. Fast shipping to me.
The part was packed in Spain and was not what it was supposed to be, Customer care took good care of returning and refunding.
It is what I ordered, and arrived in a timely fashion. Thanks, looking forward to our nest transaction.
User friendly, and cost affective
Cause its what was broken
Has everything you could need for good prices and everything you could be looking for.
Good prices and bike match parts
J&P always has great products and their customer service reps know their products well. Wonderful experience.
Thank you for the great feedback. We are always happy to hear that we have achieved our goal of a great customer experience. Ride Safe!
It took 11 days to receive my order. The part did not fit my bike, and I had to pay the shipping to send it back
Thank you for the great feedback. We are always happy to hear that we have achieved our goal of a great customer experience. Ride Safe!
DO NOT DEAL WITH J&P CYCLES, THEY ARE UNRELIABLE AND DO NOT DELIVER WHAT THEY PROMISE.
On August 9,2016 my husband ordered a Mustang Seat for my bike as a 25th Anniversary gift. He was told they were in stock and it would be delivered in 3-4 days. On 15 Aug 2016, he still had not received it and began checking daily on status. He spoke with many customer service reps and was even told it would be referred to a supervisor but no one ever got in touch with us and the seat was never received. It is now 20 Aug, our anniversary has come and gone and still no seat. After arguing with customer service we find that the seat is actually not in stock and is pending vendor arrival with no known delivery date. Needless to say we cancelled our order.
I would not recommend doing business with J&P cycles. They do not provide current valid information to their customer service department and the CSRS do not listen effectively to get to the bottom of an issue.
Today, 20 Aug, I spent about 15 minutes asking customer service if it is in stock as they told me today. If so, why does the order confirmation say "Pending Vendor Arrival". The CSR finally acknowledged the conflict after I asked that question 3 times. It took us 5 days to and repeatedly asking the same question to get to the bottom of this issue.
DO NOT DEAL WITH J&P CYCLES. THEY CANNOT BE TRUSTED.
I believe they were misleading in hopes that it would arrive from the vendor before the truth of the matter came to light. They cannot be trusted and I would not recommend them to anyone.
Sue, I apologize for the issues you had with your anniversary gift and the experience you had with our customer service. It is not our intention to mislead any of our customers or try and delay the customer's expectation. We continue to work on our new distribution center and order management system so that they reflect the correct information to our website, customer service team, and customers.
I once again sincerely apologize for the issues you encountered and do hope you give us another opportunity.
Neil Parker
Brand Marketing Manger
Bout a Simpson bandit helmet and it came with a clear visor and picture of the helmet I ordered had a blueish purple visor
Ordered here previously
Love the Simpson helmets
Gain trust and grow your business with customer reviews.
Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.
John Parham was bitten by the motorcycle bug early in his life. His enthusiasm led to a partnership in a small motorcycle shop from 1975 to 1979. In 1979 he and his wife, Jill, established J. Parham Enterprises, Inc., the predecessor to the present J&P Cycles, Inc. During this time, John still worked full-time and followed his "hobby" in the evening and weekends. In 1982 John was laid off from his factory job. Two years later, in 1984, their small motorcycle shop burned to the ground.
When they easily could have given up, they didn't! Instead, they decided to rebuild the shop, and run the business full-time. Today, J&P Cycles has grown from one employee to over 300. In addition to the Anamosa, IA location warehouse, in 2007 a new 35,000 square foot facility opened in Ormond Beach, FL. At Destination Daytona. The new location features a 15,000 square foot retail space and separate call center.
Thank you for taking the time to leave a review. It looks like some of the items on your order showed a lead time prior to shipping. Clutch hub shows 3-5 business days lead time. Lead times are there to advise our customers that it will take longer for the item to ship as we have to get it from our vendor. We do apologize for the frustration this has caused and the issue of not being able to get the other seat. If you have any further questions, please feel free to reach out via customerservice@jpcycles.com