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J&P Cycles has a rating of 4.7 stars from 9,303 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with J&P Cycles most frequently mention customer service, fast delivery, and good price. J&P Cycles ranks 1st among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
35,677 reviews
Installed the tall sissy bar on wife's XL. Fit & finish is great. Seems like it will remain very solid & durable. Like some other reviews stated the hardware could be upgraded. We didn't have issues w/the heads stripping, I believe, because of reading reviews prior.
JP had extensive inventory for picking out my air cleaner intake. However I evidently over looked the additional mount kit required for the installation, which doubled the price. The intake filter material was foam not my first choice very disappointing all around experience including the JP reps both of whom sounded as though they didn't want to be there disgruntled.
My husband ordered a shift extender to replace the one on my "new to me" bike so I could actually reach to shift. Ordered in plenty of time to receive before a bike event we were planning to attend. Received the package on a Friday (Memorial weekend), a week before the event. Unfortunately, only the packaging was in the box, missing the part! Hubby got right on the phone to them. Was asked for pictures of everything received, which he sent. He was told that they had to do an "investigation", which would take 24-48 hours, then the part would be sent out. Hubby called following Thursday (2 days before the planned event) to find out if the part had shipped yet. Nope. I got on the phone and after going around a bit in circles with the guy I asked to speak with a supervisor. I think he said his name was Quan. Quan was extremely apologetic, stated to me that while they have specific procedures in place to handle issues similar to ours, in our particular circumstance we never should have been made to wait till the investigation was completed, the part should have been sent immediately. I asked for and was granted overnight shipping on their dime. Quan warned that because of the late hour, it was possible that the carrier had already picked up for the day and they don't do weekend delivery, so it may be we still wouldn't get the part until Monday, but he was willing to try. Not only that, he issued a refund for the part. So in the end, we got the part free and free next day air shipping. He tried. Unfortunately it did turn out to be too late, and we finally received the part today (Monday). I see a lot of these negative reviews where people aren't going past the person who answered the phone. If you have an issue, don't take "no" for an answer. If your issue can't be resolved by the person who answers the phone, ask for a supervisor, be polite, explain your issue and how it affects you. Chances are you will be well taken care of like I was. My husband and I have both shopped Jp Cycles for years. This is the FIRST time there was a real issue. Once I ordered a helmet that was defective, but that return was seamless.
Products used:
I've bought many products over the years. This time was a shift extender
Always easy to find "more" than I started looking for. Lol!
First place I look, have had great service and quality products in the past from you.
Easy shopping good products prompt delivery good price
Best prices
We are writing this as we have ordered 7 or more times from them in the last 4-5 weeks. We are in the customer service industry and I am shocked at how they treat good customers. Like they do not matter. We have gotten incorrect parts. Parts that they say are the same as we are requested, Parts we have requested and paid to be overnighted that do not show up on time, or we are told lost in transit and must wait days for. People need to go back to being kind and admitting they made a mistake or wrong and go back to making it right with the customers. When you give noting but excuses to the customer it infuriates us more. We do not want to hear it is someone else's fault or shipping issues. If you can't deliver what you promise it is your problem and not someone else's. We know you may have credited back the overnight shipping and we do appreciate that however, lying to the customer when the item never left the store. We have to wait for an investigation and may not have a part unit a week later before you ship out. What is the point in promising overnight when you are the reason, we did not get it the next day? I cannot imagine how much your company has lost due to the credits for incorrect parts shipped and shipping credits. Lying to your customers and not assisting us to track the part is upsurged and unacceptable.
Your current online reviews are exactually who you are. We do not normally write reviews as we know sometimes it is out of your control. However, in these cases we feel that you could have been more professional. We think you need to have a lost prevention department and not make your problems our problems as a customer. I bet if you all did this you could save your company millions.
Tip for consumers:
Good luck getting your parts on time and or correct parts
Products used:
Motorcycle Parts
I ordered parts and I paid for one day air and I get it 4 days later I would never buy nothing from them again
Easy to find and order what you need. They delivered the merchandise in a timely fashion.
Know of the business.
Always a pleasure shopping j&P cycles.
Great quality fast shipping 💯
Shopped here and had no problem with what I bought
Very easy to use website. Lots of options. Good customer support.
Good prices
I order from JP cycle all the time and I am very pleased with the customer service and promptness...
I started 03/12/2021 looking online for new tires for my motorcycle and in the search bar I requested motorcycle tire dealers in (Quebec Canada.)
That took me to the jpcycles website upon going through there site to find my tires a chat bar came up and I started making my purchase through chat. (never make that mistake) Once I completed the purchase the final price agreed on was $231.40 Canadian all in total was what I understood, I accepted that price and gave them my mastercard to complete the purchase.
Three days later I received an email from ups in regard to my order demanding I pay an additional $34.00 to get my tires. I declined and tried to reason with JP cycle in regard to the order now costing me $323.00 Canadian not the $234.00 Canadian dollars that I had agreed to, I tried talking to management about this practice of not showing clients that the prices are in USD not Canadian and they tried to say that the price was in USD on there website. That's a lie DON'T TRUST these guys or their agents they are worse than buying cheap products from CHINA and having to fight with your credit card company to get a refund!... I will never buy from them again and don't say you were not warned by an online consumer...
It will cost me and additional $100.00 to return there misleading priced on motorcycle tires... I will never do business with this company again... SPREAD the word they will ROB you if you are not in the USA and returning there products is like going through "HELL" the supervisor was absolutely useless.
D Beckford 3/15/2020 lose my contact info and put USD after your pricing on your products..
Tip for consumers:
If would have being helpful if the prices that were presented were actually correct I feel ripped off
Products used:
nothing I repurchased tires from frontnine
Quickly found what I was looking for, and saved 15 bucks to boot!
Reputation is everything!
Not to good with the computer a catalog would work great! I need it help to place my order..
Past experiences
3 of my good friends just brought New Harleys
Forgot my password reset quickly and completed order. Web site order process easy to use,
Happy with past orders and product variety.
Had a damaged package that had no parts left in the bag. Tried to contact them and emails bounce
Emails bounce back, can't get a resolution for damaged package
* J&P Cycles attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
We apologize if your shopping experience was less than stellar. We would appreciate the opportunity to resolve the issue. Please take a moment to reach out to us directly to discuss the matter either by emailing us at customerservice@jpcycles.com. You can also utilize our live chat feature or call us at 800-318-4823. Once again, we appreciate your feedback and we look forward to doing business with you in the future. Thank you for choosing J&P Cycles and have a great day on two wheels! As always, ride safe.
Pictures of the packaging would help eliminate returns of wrong parts
History of orders completed properly
Fast and easy checkout everything exactly as advertised.
Best choice for me.
Item received, well packaged. Will buy from JP cycles again.A+
Found the item I was looking for at a discounted price
As always I have been purchasing parts for my Harley and always satisfied with their products.
I look forward to getting my helmet in the next day or two before I leave on a long ride Thursday
I absolutely love this helmet and been searching for this exact same one for years
And glad I found it with your company
I have ordered from J&P Cycles times now and they are always helpful and fast to ship!
Excellent
Word of mouth
Research told me they were best for my needs and talking to some experts from J&P Cycles confirmed my research
Good time ordering parts thank you for your interest and the best type for your cooperation
Good experiendce in the past
Works great for me I shop and it's delivered to my door!
This item was out of stock. I asked to be advised when it became available, and you did. Kudos!
I was able to locate the item I was looking to purchase.
Love the convenience of researching products with JP cycles
Easy and fast no hassle
Easy to look at products on web page
Good products
Gain trust and grow your business with customer reviews.
Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.
John Parham was bitten by the motorcycle bug early in his life. His enthusiasm led to a partnership in a small motorcycle shop from 1975 to 1979. In 1979 he and his wife, Jill, established J. Parham Enterprises, Inc., the predecessor to the present J&P Cycles, Inc. During this time, John still worked full-time and followed his "hobby" in the evening and weekends. In 1982 John was laid off from his factory job. Two years later, in 1984, their small motorcycle shop burned to the ground.
When they easily could have given up, they didn't! Instead, they decided to rebuild the shop, and run the business full-time. Today, J&P Cycles has grown from one employee to over 300. In addition to the Anamosa, IA location warehouse, in 2007 a new 35,000 square foot facility opened in Ormond Beach, FL. At Destination Daytona. The new location features a 15,000 square foot retail space and separate call center.
We apologize for your issue all of our prices are USD and states on our site. All international orders are required by the customers country to pay taxes and duties on imported goods. We cannot control the charges for this. All of this is stated on our site. We apologize for your frustration.